All Backlog Reviews
1-25 of 77 Reviews
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Miguel
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2018
Well designed and extremely easy to use
Tracking software issues across a dispersed organization. Worked great!
PROSIntuitive software that you can use without instruction. Upon sign-on immediately see what has recently happened and easy to click on items needing your attention. Great way to organize and collaborate on issues with a diverse team in different locations.
CONSNot much I didn't like. Perhaps the ability to add a custom field or a more fine-grained priority field (Low, Medium, High) so as to make sure people are looking next at the most pressing issue.
emmanuel
Computer & Network Security, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2023
Efficient Project Management with Room for Improvement
What I liked most about Backlog was its user-friendly interface and robust project management features. It made tracking tasks and collaborating with the team much more efficient. Additionally, the ability to set priorities, due dates, and assign tasks to specific team members was a great way to stay organized and ensure everyone was on the same page. The real-time updates and notifications also helped keep us informed of any changes or progress made on tasks. Overall, Backlog proved to be a valuable tool in streamlining our project workflows and enhancing team communication.
CONSWhat I liked least about Backlog was its limited integration options with other tools we were using. We had to manually duplicate some data and tasks across platforms, which led to inefficiencies and potential for errors
Bonnie
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed March 2019
Backlog Review
Easy to use, the UI is attractive too as i can have different Theme for different Project
CONSPrint of Project List into Excel, all the Description of task are not included
Scott
Media Production, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2023
Robust & Reliable, if not totally customizable
I mostly like Backlog and it has vitally always been reliable and available and easy to use. I wish it were much more customizable so it could be more readily adapted for the various types of work within the companies I use it with, but it's possible that this is an unreasonable expectation on my part and this simply isn't the tool for the that particular situation.
PROSEasy to pick up and use at a glance. Features are readily available in all UIs and their functions act predictably. I don't think I've ever felt the need to consult documentation, it just works as you expect.
CONSProbably part of what makes Backlog so robust is that is very specifically designed for a certain type of workflow and is not always as flexible as I'd like. For example, in Kanban mode (at least from what I can tell) there is no way to add or customize columns for different types of work (advertising copy, for example, has a much different lifecycle than software issue tracking). Likewise, for issue priorities there is only low/med/high and no room to customize for different environments or possibilities.
stella
Verified reviewer
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
Backlog info ®✓
Helps prioritize tasks, keeps your to-do list up-to-date, helps you focus on deadlines and it's very flexible.
CONSIt restricts storage for files with large sizes and it's always too long for larger projects making tasks become lost.
Jignesh
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Best Expericance with Backlog
Overall Excellent experience using backlog and happy to use.
PROSI have used most feature and all are very useful and easy to use and manage.UI is very user friendly.
CONSThere are no any cons in backlog. all feature are working good.
Vyshali
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
easy way to access Backlog
tracking is very easy and it very useful for track all the activities of the other team teamembers
PROStracking is very easy and it very useful for track all the activities of the other team teamembers
CONStracking is very easy and it very useful for track all the activities of the other team teamembers
Nishar
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Backlog is superbbb
I like most backlog. it's very easy to use.
CONSEasy-to-use backlog.UI is very user-friendly.
Sarthak
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A Critical Evaluation of our Backlog Project Management Tool
- Tagging the user in comment section and that user is notified is great experience for me.
CONS- if there is functionality related to remember password.
Eric
Verified reviewer
Research, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
A great app for any work with an active team
We work in a research project for Artificial Intelligence in Games.
PROSI really like the fact, this is easy to add some issues and to follow any kind of problem. This is also really easy to assign an issue to someone.
CONSThe different kinds of priority are not enough, that will be better to let the user define its own priority (high, normal and low are not enough sometimes to make the difference)
Milan
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed June 2020
After months using free version for 1 project we successfully moved to paid version for all projects
We track not only reported issues/incidents, but also the planned project tasks to have overview who is working on and what is the backlog of all unassigned tasks. The main benefit is to not have projects information in several excel or project files but in one place. Also our status meetings with our teams are faster and more effective.
PROSEasy to setup and use including graphic differentiation and access rights for individual projects (customer logo and colors). No training required for users in our company who adopted this tool very fast. In addition, GantChart is really usable with several options for grouping, automatic issue creation from email is also useful to support our clients and track how our internal specialists perform. Internal wiki is also used in our company to document not only the knowledges and technical information to be shared with others in the team, but also the meeting minutes related to our projects - everything stored and available in one place. The mobile application also works as expected.
CONSIt is not possible to create links/relations in GantChart helping to display dependencies and reschedule the project tasks when something happen - now all issues have to be moved manually. Navigation in wiki would be enhanced little bit.
Arpita
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
The most compact Project Management Application!
Backlog was awesome to use!
PROSBacklog is the most compact & advanced Project Management Application! No gibberish and very clean UI/UX experience.
CONSIt's knowledgebase/FAQ features could be a little bit improved for easy navigation/usage.
Mathieu
Computer Software, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed May 2020
Great tool for product dev
Issues are now well qualified, documented, categorized, with priority, easy to focus on what needs to be done
PROSThis is a great tool to organize dev, see how it goes, what needs to be done, who's in charge of what. It really helped me to make my projects live and faster than before using this great tool
CONSI wish the mobile app would have been more developed to have the same features as on web version
Cabin
Computer Games, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2020
Easy and Very Useful tool to manage projects
In general, gives a very good overview to the team and the project manager on who is doing what exactly. Following up on tasks that have not been completed is easy and is a very transparent way to work.
PROSCan easily separate tasks through projects and milestones. I especially love the Gantt Chart and how each it is to use. Overall just great to see overall picture of how the project is doing and who is doing what.
CONSI find it frustrating to changing Status only after creating the task. I wish I could change when I create a task if it was already Closed, Resolves or In Progress instead of always clicking each task and changing it manually. Feel very time consuming.
Vivek
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2017
My experience for backlog is awesome.
It has given a great platform to collaborate for work. We manage many of our projects on backlog which makes us more efficient and we can focus on more work rather than hitch-ups due to processes and management. Great tool.
CONSYes, if you talk about cons I do feel there is need for internal documents creation like Excel ppt etc. If I want to make some data or have issue which requires tabular form, I don't have much options than just to create an excel and attach it's links.
Amogh
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed June 2023
Mostly better than Jira
The user interface is simple and easy to use. I often found myself lost when I used Jira previously
CONSSaving options requires a button click and does not happen immediately upon the field losing focus.
Sandeep
Cosmetics, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
we are love to use backlog
I liked the way of bugs maintenance and having simple ui to understand by the non technical persons as well.
CONSmail structure. In mail try to add bug status in front. (closed or added). In mobile push notifications we are unable to differentiate whether it is added or closed.
Jeremy
Oil & Energy, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Backlog for the Win
We use backlog everyday to track various projects withing our department. The easy of adding new items to the log and quickly finding them is a plus.
CONSOnly thing we really need is an approval based system that ties into Backlog for change management. Often times approval are required to be shown in the business world.
Jennifer
Retail, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Simple and Effective
Backlog has helped us get a handle on our massive list of bugs and upcoming features.
PROSIt's simple, easy-to-use, and clean, while still having most of the features I want in a bug tracker.
CONSThere are some times I would like to be able to categorize tasks by custom parameters, which is not supported. Also I think the user limit for the free tier is a little restrictive.
Suzanne
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2017
Overall not a bad experience
ease of use
CONSone feature that your tools does not provide is the ability to put more people in the loop for CC and notify automatically if there is an update
Angus
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2018
Simple and does what you need it to
Easy to use and allows our team to do what we need to without getting in the way.
CONSA few additional QoL additions onto the features that are already here would be great (such as multiple assignees).
Conrad
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2018
Absolutely fantastic way to manage your pest control business. Managing has never been so easy!
Tracking appointments. Managing progress. Creating follow ups
PROSI love how I can schedule and track appointments. Before using this products I was left to on my own devices to schedule and often times we would miss appointments. Have not missed one since.
CONSI do wish they had an analytical reporting feature. It would be nice to have a one-stop tool to manage all sides of the business.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2023
Backlog shows
The title, description, order, and estimate.It is easy to use
CONSFor now there’s is no features missing. Actually I haven’t use backlog for long but it’s okay with my little experience with backlog and I can highly recommend it worth spending time and money.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Good software
Easy to use, nice workflow and great bug tracking
CONSDoesn't have a great text editor on the issues
Gaurav
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
Extremely Easy to use and Quicker!
Its a good project management and bug tracking tool.
PROS- Backlog is quite faster in terms of search - Dashboard and other projects related stuffs are well organized - Rich functionalities for project management
CONSOne thing I noticed in Backlog is listing of parent issue and sub issue, its showing both of them when we assigned an issue to some parent issue, it should only show the parent one and when click on that parent issue it will open up the sub issues if it have any.