All AMGtime Reviews
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Keith
Verified reviewer
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
AMG is very powerful and should fit most needs.
AMG was purchased when we opened a new facility to track workers. We also wanted to avoid "buddy punching", and AMG has a great mix of hardware to solve this. Hand print, facial recognition, and finger prints are all easy to setup to talk with the software. I recently setup smart phone app, and again to avoid buddy punching or fraud, I've forced pictures to be taken when a user swipes, and it records their location using GPS. I could geo-fence this location if needed quite easily in the software by entering the address where remote workers are expected to be. Overall this is a GREAT product that was so much more value for the money. I've had previous experience with TimeTrak, Kronos, and Workday. There is nothing any of those did that is missing in this package that was much more affordable for a smaller company.
PROSThe software is designed in a way to be flexible and adaptable to fit the needs of business, including those who have reason to be a bit more complex, such as tracking time by time or adjusting by department. Customer Support is friendly, responsive, and "on the ball". Tech Support is usually right with their first suggestion. They can connect in easily with TeamViewer to solve more complex issues. Usually pretty fast to get them on a chat or the phone.
CONSFor me I think documentation could be better, more thorough. My suggestion would be a manual.... 50, 100, how ever many pages are needed to fully document the features, how to configure them, and how to use them. Most things can be found in the KB online, but I find I have to piece together notes from built-in Help file and the KB to figure out how to configure something. This is why, for me, a manual would be great. more videos on YouTube would be helpful for those new to this product and new to systems like this all together.
Reasons for switching to AMGtime
Management felt NOVAtime wasn't as friendly to use and was expensive every time we wanted to add something. I had little exposure to NOVA except to review the rules in the system to duplicate functionality in the AMG product. Cost was a main driver for us.
Bill
Food Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
A Tremendous value in Time & Attendance software
We've been impressed with the value AMGtime has given us. The provide payroll export files for a huge number of different payroll packages, and they now include a Payroll Wizard that lets you create custom export files if your payroll software is not already supported. This worked perfectly in our case using CenterPoint Payroll.
PROSAMGTime provided our business with a very versatile and flexible software package that was able to address all our needs including some rather non-standard requirements. The On Premise software gave us a huge value providing those features at a cost comparable to paying for just 2-3 months of cloud based packages. Customer support has been very good and they have been able to answer most questions or resolve issues quickly including remote entry to our system to fix a couple of problems we ran into early in implementation. We have been using the software with approx. 300 employees for about 4 years, and couldn't be happier.
CONSDocumentation is a little lacking. The main documentation is within the included help file and is quite thorough, but really only explains the functions of each element/entry on the screens. What's missing is detailed procedural instructions that explains how everything works together. AMG's support center does have some additional tutorials, but you have to ask them for a copy. One other thing is apparently English is not the native language of the person who wrote the help files and they have some sentence structural issues, but you can easily understand the intention.
Reason for choosing AMGtime
Primarily the option to purchase the software and have it run directly in our network as opposed to running it in the 'cloud' (which they do offer as well). We paid about $1300.00 for the Enterprise edition that can support up to 500 employees and run our our in house Microsoft SQL Server. Most packages are pushing cloud implementations now, and those are great if you don't already have in house servers and technical support to maintain them, but you end up paying for those things in your monthly subscriptions. Many packages charge $5-8.00 per month per employee. If you have 10 employees, that's fine. If you have 250+, it can cost as much per month as we paid in total for the software.
Mackenzie
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
FUNCTIONALITY
2
Reviewed December 2019
AMG gets the job done
Their interface is pretty simple to use. It's easy to teach new managers how to correct their employee's times and enter PTO. The fact that they have an app where our employees can clock in and out is huge for us considering we have a lot of employees out in the field. It's a super simple interface as well. All employees have to do is hit a button and they're clocked in. We also like that we can track where they clocked in and out. There are plenty of reports that we can run when needed.
CONSIt has bugs and issues quite often. I am constantly having issues where I am entering an employee's time and a 'short lunch bonus' pops up that I end up having to manually delete. There are a few other bugs that happen as well. You can't create custom reports. You have to use what they offer and can't make any changes to them. It would be nice if we could at least make changes to the reports they offer to make them simpler to read, especially the timecard report. They pack too many numbers on there and it confuses our employees as to what to actually look for.
Eric
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Unbelievable software with an unbeatable price
I am in the payroll consulting and payroll processing business for nursing homes. I have been using AMGtime for 2+ years and I have been recommending this software to anyone looking for a new software. The biggest pros by far are their price and the systems ability to tie everything together in the system for ease of use. Unlike any of the competition, they are on the cutting edge of technology and social media always doing their best to improve on the already great product that they have.
CONSThe biggest con I would say is for people who are just beginning to use this software. The customer service team is really great and responsive with questions but for someone not familiar with time and attendance, they will find it hard to get instructions.
Mirsha
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Fast and Efficient
I needed to get time cards for a couple of inactive employees. I wasn't able to figure why one of them didn't have any time cards at all. I call and was able to talk to the rep. The rep was able to figure it out that some one got into their account and didn't added an inactive status but just made the one they had to inactive. After that it was easy to get those time cards.
PROSEasy to use, What I like most that when I called I got the rep on the phone. My co-worker got a different person and didn't have the same experience. Thanks to the rep for all your help!
CONSNot having a guide book to read with all of the system information
Dallas
Mining & Metals, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2018
Customer Support is not there
Ability to run reports. Also the ability to pick and choose the features that you want to include in your package. Our Sales Contact person is a gem!
CONSChanges are made and not communicated. Customer Service is very difficult to get in touch with. Agents are abrasive and unhelpful.
june
Food Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2020
Break down of the Tablet is too many times
easy to upload too my payroll dept, reports are easy to receive to all my team
CONSit always breaks down at least 3 times a year and since you are a small business the customer services isnt able to assist or get a hold of technical support right away
Mimi
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2019
Ok
It's been ok...sometimes frustrating and sometimes great
PROSIt tracks time for employees-employees have easy time using it
CONStoo many options in scheduling that are not clear
Serge
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
adsc
love the product. it does what we need
PROSall features. AMG also did customize a feature per our request.
CONSnothing much. it is compatible with many devices.
Shane
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Excel
it is pretty customizable, fairly easy to use
CONSthe polling process can take a while, sometimes locks up
Au
Apparel & Fashion, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Easy to setup
missed punch, absence, alert for backup reminder
CONSdomain user network can only open the software from C:\program files (x86)\AMGtime\AMG Attendance System\AMGtime.exe
Reason for choosing AMGtime
i can install the software on the server and access anywhere in the LAN
Reasons for switching to AMGtime
AMG time easy to use and easy to install
Brett
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2019
AMGtime Review
The pbj reporting is easy to use. The reports are easy to use overall.
CONSSome of the steps in entering time seem outdated
Austin
Logistics and Supply Chain, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great
10/10
PROSIt's easy to access and easy to use. Also, the cusomer service is great.
CONSMy employee's hands dont always wanna scan.
Justin
Food & Beverages, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2019
AMGtime Review
It's very easy and when you hit a glitch just call executive. It's perfect
PROSease of use and executive as my tech support go to guy. He is fantastic and patient. Unlike some others I got on the phone. Only deal with executive.
CONSa few tech support representatives very unhelpful. Just looking to push a training course. Terrible
Robert
Plastics, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2019
2 Year User
Feature / Cost value. Scalability. Local install / Not web-prescription based pricing.
CONSSome features are web based only. No remote access.
Ayala
Wholesale, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
great
i like the fact that it has an app so I can check it from my phone
CONSi have not found any flaws as of now yet
Kevin
Human Resources, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
AMAZING
Our business has been able to streamline our payroll procedures and timekeeping reconciliation reporting.
PROSThe AMG timekeeping system is very practical and easy to use application.
CONSAll seems to be working well. No lag time and very supportive staff.
Russ
Computer Networking, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Migration Engineer & Technical Support
The technical support engineers are knowledgeable, personable, & patient. They treated me as a fellow professional. The company should expand technical support to cover normal business hours in the Eastern time zone. I was VERY DISAPPOINTED I had to wait until lunch time to get technical support. Also, I had to pad this review with extra periods before it was accepted (also disappointing).
PROSThe technical support professionals
CONSTechnical support availability