All Coolfire Core Reviews
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Gary
Logistics and Supply Chain, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great Staff
Coolfire has allowed us to customize our everchanging logistic needs over the years, allowing us to grow and adapt to new business. The Development team has always taken my feedback to and come up with solutions that fit my unique needs. Overall, one of the best customizable products on the market.
CONSCoolfire has frequent updates that may cause small bugs do to the frequent requests in updating my product. Usually resolved quickly, so not too big of an issue.
Reasons for switching to Coolfire Core
Customizable interface.
Sarah
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Coolfire delivery platform review
Pleasant and a good team to work with, always happy to help us. Even with difficult partners.
PROSCollaborative teamwork to resolve issues during integrations with multiple parties
CONSSometimes the updates don't work first time but thats just technology for you!
Joni
Professional Training & Coaching, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
A great product for managing service and delivery!
The team at Coolfire are client focused. They consistently asked how they could help us and they were patient with our team who at times were not the best partners to work with .
PROSThe product was intuitive and easy to use. The team at Coolfire was also very helpful and did so much more than we expected.
CONSI haven't been using it much lately so it's hard to comment on this however we were an early adopter and we have seen tremendous improvements in the product.
Reason for choosing Coolfire Core
The product + the team! I highly recommend Coolfire.
James
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Cost effective solution to gain visibility
Coolfire gave us the ability to see all our shipments with our partner carriers on one site. Using Coolfire we eliminated the need to go to multiple sites to track our orders.
PROSBeing a medium sized carrier we needed a cost effective solution that would actually bring value to our customers giving us a competative edge against our competition; Coolfire was that solution!
CONSThe images of the POD was a bit of a struggle at first, but the Coolfire team worked through that pretty quick.
mark
Logistics and Supply Chain, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
managing life science
I felt we were really on to something special in life sciences to overcome our inability to manage the steps and processes necessary to execute. My experience with [sensitive content hidden] were great to work with. Sadly we had to cut the program before completion
PROSThe ability to manage tasks throughout the life cycle of the shipments
CONSaccording to our IT team -thin cloud was the reason the integration was not sustainable
Reason for choosing Coolfire Core
They said "yes we can"
adrian
Consumer Electronics, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Get ready for a great experience!
Slabsure just signed a great deal with one of the largest foundation repair companies in our region that likely will allow us to expand to their parent organization and sister companies. I don't want to get the cart before the horse, but cool fire has allowed us to capture that market because they gave some peace of mind to our clients that we significant fire power in our corner. Business moves at the speed of trust and, trust has to be repeatable at every customer interaction. Coolfire gives us the ability to scale manufacturing and field operations processes around the globe. I couldn't be happier with this partnership!
PROSCoolfire has given us the ability to scale rapidly! The reality is we were a small company with huge ambitions and Coolfire has given us the tools to take on much larger clients than we would have just 6 months ago. [sensitive content hidden] and the rest of the team have done an amazing job and understanding our needs and implementing them. It doesn't feel like another vendor it feels like a true partnership when we meet with the Coolfire team.
CONSAt times, there are features that I think we could probably implement ourselves, but the reality is for this first go round we're much better off relying on the Coolfire experts and happy to let them take the lead.
Reason for choosing Coolfire Core
three things caused me to pick cool fire:1) [sensitive content hidden] did a fantastic job at demonstrating that they heard our need and that the cool fire core product could meet that need 2) I was very impressed with the fact that cool fire had been used for military applications which is exactly what we needed 3) we needed some flexibility as some of our future was still uncertain, I have not regretted the decision
Reasons for switching to Coolfire Core
we needed additional outside resources.
David
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Last Mile Delivery Visability
proof of timelines, accuracy, fidelity of the deliveries to both the shipper and the customer
PROSProvides multiple people along a muti-stop last mile delivery scenario the ability to see their routes and deliveries in real-time and keep all necessary parties informed
CONSI did not encounter any aspects of the platform that I was not satisfies with.
Charlie
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Impressive Automation
The team has been very responsive to custom requests, which has been great. There has never been a hard "no" on a feature or request.
PROSThe ability to automate incoming tasks from various customers which utilize several different dispatching systems is critical to the long term success of our business. Many "Out of the box" dispatching software are able to connect with a handful of popular systems, but generally require lots of manual entry. Coolfire has given us the ability to automate using various methods, including "Skimming" emails, pulling data from portal systems and utilizing webhooks.It lets us automate based on our customers existing infrastructure rather than trying to push them to a platform.
CONSThere are handful of features that are not yet ready to roll out which will be imprtant for our success (Attributes)
Reason for choosing Coolfire Core
Customization ability
Bill
Telecommunications, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Solved many problems
Overall it’s been great. The team at coolfire is as good or better than the program itself. Helping make the experience even better.
PROSEasy to use. Good simple logical interface.
CONSStill needs some development. The big picture stuff is mostly there. Some little things need to be added and quirks worked through.
Jennifer
Information Technology and Services, 5,001-10,000 employees
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
Simple to get started
I'm trialing the software for some internal task management. It was easy to get up and running! It's fun seeing the progress each person makes!
CONSNothing yet! The chat support was helpful to answer some of my questions. We're comparing it to Trello to see if Coolfire can handle a larger volume of tasks...so far, so good!
Danny
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
CDI Review
The Coolfire team instantly wants to learn all aspects of your business to better serve your needs. The overall experience so far has surpassed our expectations and we look forward to what is to come.
PROSFrom integration, to customer service, Coolfire is always ready and on call. The soft product is actively customizable to suit our and our customers needs. Ease of use and intuitive engagement with the product makes it easy to train and rollout.
CONSAt this point, there is nothing we dislike about Coolfire Core.
Pamela
Environmental Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
Honest review from a client in the beginning
It has used our purpose well for what we need
PROSIt is easy to use and more importantly easy to understand
CONSThere is nothing we don't like about Cool Fire. If we did we just emailed the staff and they fixed the problem or added it to the software
Ray
Telecommunications, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Ambiflo feedback
Great team, very ethusiastic and proactive and a great product - much easier than otehsr Ive used
PROSThe no code capabilities and the overall simpicity of the solution and UIs
CONSSome of the backend systesm are not there yet to allow customers to get stared fast
Reason for choosing Coolfire Core
Ease of use, speed of startup, flexibility and support
John
Logistics and Supply Chain, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Simplified Operations
Successful integration or launch of a key business application into your business is reliant on the people behind the application and Coolfire has done an excellent job in supporting the technology with great people. Every time we had a question or issue, they were available to talk about the issue and either had a solution or a timetable for a solution. This was refreshing!
PROSWe integrated Core to simplify our field operations and give the office and customers visibility to their respective projects. Best feature:Add a photo - helped keep track of what a tech has completed - was critical in keeping track of damages done by tech or damages - Being able to communicate with the client through Core and the client not having to give us their cell phone number is a great feature
CONSAt the time we were using Core, the integration into our accounting system was very clunky.