Really great issue tracking software

Simple to use and great for tracking bugs and issues. Most systems seem to be over complicated and do way to much. This focuses on the core of what is needed and doesn't get in the way.

Really not much of a con but it does have some features that are nice for larger teams but not needed for smaller. Not really a problem though.

Customisable so you can add you own fields and track in a way suited to your processes. Searching is very flexible, each field can be searched against. Fix dates and versions allow you see easily when an issue was resolved. (assuming the Devs correctly filled it in). You can link cases together so if there is connection you can see the related cases in a panel at the side. You can make parent and child cases so if you can feature that can be broken into lots of sub tasks or features this is then easy to see. You can set yourself to be email updated on case changes and updates. Hosted service , so no updates to apply, servers to upgrade and maintain.

Searches can be save but your 'default' preference cannot be. e..g if you usually only want to find bugs not search through features this has to be selected everytime. Recent updates have made the screen a bit cluttered compared to the previews views, although this could be due to not being used to the layout compared to previous versions.

As a previous company we used this software as a suto-CRM type of system for project management / customer service. We would create unique support email addresses for each of our clients and they would email that address to create new cases within their own project. It was handy that things were able to consolidated to each project. It was nice to be able to make notes and send emails directly from cases.

This was not the easiest software to use and navigate. I was a fair tech savvy person and it took me some time to get use to it. As a manager it was a challenge to teach my team how to use the system. Granted we used it in a method not what it is designed for, but it still had a cumbersome navigation system. Unless you are comfortable working and designing filters you will have a learning curve regardless of how savvy you are.

Saves time and is simple - great web based bug/project tracking software for a midsized team. I don't have to worry about Fogbugz moving features around. Customer support is good.

I like the case, task, and subtasking abilities and how Fogbugz displays these in list form. Fogbugz has always been more list-based than panel-based(like Jira) which I think works when you have a huge amount of tasks or a very large team. When running a team of about 5 people I can see each person's name and a list of which tasks/bugs each person is working on. It's also easy to add custom fields and set up workflows with the custom fields.

Fogbugz has looked the same for years, which is good for people who have used it for a long time, but it is hard to get new users/employees excited about using Fogbugz or to really believe in its modern capabilities. It's simple though

Main benefits were the ability to log and track bugs through a development cycle. We also used it for features. The ability to add sub cases to each issue was useful

Ease of use, no real training required Allows you to add your own custom fields Easily tag bugs that will be fixed for a certain version set suitable priority levels for each bug Can filter using any field Can log features, bugs and tasks

The search is difficult to use once you have large amounts of data, especially if bugs dont have suitable titles No real project management options Not suitable for estimating/planning of bug fixing in agile cant write as complicated queries as you can in other software

We've been using FogBugz for issue tracking through 8 releases of our engineering software with a team spread over 3 continents. Anyone can open an issue, including virtual users per email. From there we have a modified Kanban setup that tracks the issue from backlog to current release MustDo, WIP, InQA, Done, assigning it along the way to the various players. Anyone can add notes, thoughts, suggestions at any stage and there is time-tracking, which, combined with the excellent searching and viewing features, allow us to report hours spent per task or project area, numbers of opened, resolved, closed issues per person, etc. A couple of times we have needed technical support and FogCreek was there immediately. We have evaluated other options once or twice but have not found anything tempting. Costs a bit but worth the money.

- user-friendly UI - import list of bugs in csv file - intutive - new projects and milestones can be easily added - easy to drag drop images/files in bug description - easy formatting of content - best UI as compared to similar bug tracking tools - bug description is editable. This feature is not available in similar tools

- takes time to load - content of table (made in excel) cannot be pasted - keep changing its name, new name Manuscript is not an appropriate name.

For relatively small teams it is easy to track bugs, it's much more effective than email.

Logging bugs and feature requests is pretty easy with Fogbugz. It's then easy to track and search for existing cases. Assigning bugs to staff is easy and helps keep track of progress.

If people do not log bugs correctly there can be various duplicates. This may be user error but it could be improved when logging a case to show potential duplicates.

We self-hosted Fogbugz on our server. It was easy to install and maintain.

It was intuitive and easy to use. Since it was developed for software teams by a software team everything just makes sense.

The only thing we didn't like is that it wasn't integrated with our CRM. We like having an all in one solution to track customers throughout their lifecycle.

Fogbugz helped us organize a strong web development process. I used the application to communicate feature changes and bugs to the developers.

I found Fogbugz to be very flexible and easy to use once I was able to understand its interface. It offers a lot of customization and additional features such as a wiki and user forums.

There was a high learning curve learning Fogbugz. Its interface is not as well polished as many other bug tracking or project managing applications. However, it offered more than enough power to make up for this short coming.

Fogbugz is easy to setup with an inbound emailer to create tickets for software related issues and track them. It has their own version of SQL queries for fetching specific tickets , which is handy once you figure out how it works. For small teams this can be great software.

The SQL query system is useful, but also rather confusing. It can be time consuming to get what you want out of it. The overall experience is lack luster. It can be difficult to sort through large volumes of tickets. While it may be good for very small teams, in bigger teams the software feels inadequate.

Easy to lookup old issues and see how they were solved for reference.

Can make cases parent or child that will automatically link together. Emails when case is updated also can see cases that you are watching once logged in.

Some delay when email is sent. Sometimes cases that are supposed to send notifications do not appear.

Fogbugz allows us to easily track, manage, and organize our work as a team.

With FogBugz, managing and tracking projects is fast and simple. Its features provide everything you need, and nothing you don't need. While other similar products contain complicated features that you're unlikely to need at a small to mid-sized company, FogBugz strikes a great balance between flexibility and usability.

If you require increased customization and your organization can designate administrators to work on that, FogBugz may not offer the flexibility that you're looking for.

Keeps current issues organized better than e-mail. If everyone got on board to use it, I think it would be very beneficial.

Able to filter the cases and save any way that works for you. Web interface is rather easy to navigate.

I think it gets a little confusing when a single issue spans across multiple groups. Sometimes permissions to groups cause issues. To be effective, everyone must use it otherwise things can be forgotten.

Really easy to use and efficient bug tracking system. I like the color-coding by status which helps in addition to sorting on fields.

There isn't a lot of depth to the program so I wonder why it isn't simply part of another solution out there.

The ability to track and report bugs within our web portal is very important. This product does just that.

Bugs can be flagged, noted, and worked while updated the team on the status. Very simple way to target a bug and track it's solution. Highly recommend this for any company in IT.

It's a expensive product but is worth every penny if you're in IT and operate web-pages and or user interfaces.

I like how powerful fogbugz can be and how customizable it is. You can use it in a very basic way or create custom fields and filters and add a lot of custom options.

I dislike just how complex it is. Settings are not neatly organized and you can end up digging for a setting in many different locations

Was good 10 years ago when I used it. Nothing to complain about then.

They tried to invoice me for a free account I haven't used in 10 years and didn't even remember existed. When I tried to log into my account to cancel it, it wouldn't even load. When I tried to file a support ticket it took a long time to even figure out how. I would never ever do business with these people.

While I did not get to use FogBugz for a long time, I did enjoy how simple it was when I did use it.

The user interface is simple and therefore easy to use. Anyone can learn to use FogBugz quickly. I would prefer FogBugz over its competitors if I was running a small business with minimal functions.

The user interface looks a bit old and rudimentary. FogBugz has fewer features than its competitors.

I have been using FogBugz in one of my projects, I find it easy to use and understand. Not very steep learning curve.

I think FogBugz have fewer features and options as compared to other similar software like no project management ability.

We've used FogBugz for years and were extremely happy with it. Unfortunately we switched away when we grew and personally I'm very unhappy with the switch (to JIRA). FogBugz is great for day-to-day users. Entering cases is very straightforward, as is organizing and searching for them. It has a very user friendly simple search and a great advanced search (really thanks to Lucene).

Everything about day-to-day usage is wonderful. Quick to enter cases, quick to manage, easy to search. Especially love the keyboard shortcuts.

Price. It's great for small teams but once you grow past a few dozen users, it gets very expensive.

My overall experience was very positive.

The software made requesting help throughout the organization's departments organized and seamless.

The software wasn't as intuitive as some others for a new user, but with a little instruction, it was easy to grasp.

The process of managing bugs as a team is very well thought out and streamlined. We never had any trouble with it.

Although I never felt that it was getting in my way, the user interface lacks the polish that I see in other software