All Timeclock 365 Reviews
1-25 of 27 Reviews
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José
Verified reviewer
Oil & Energy, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
The best time tracking system found!
In general is it a complete solution that allows for saving time and money. Many reports are available, easy to use, and a way for timesheet approval by Supervisors and employees.
PROSEasy to use, fast deployment, several types of clock devices available, integration with third-party applications, online synchronization.
CONSA multi-site implementation needs to be well-defined.
Reason for choosing Timeclock 365
Easy deployment, prices, and integration.
Reasons for switching to Timeclock 365
The previous system does not allow payroll integration outside their country.
Yvonne
Higher Education, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2022
Best Time Tracking I can Find
On a scale of 01-10, it's been a solid 8.
PROSI like that I can track my time on projects and that it is integrated with Microsoft Teams.
CONSI don't like that my employees cannot submit their timesheets for approval to their supervisors.
Reasons for switching to Timeclock 365
It was more affordable and has all the features I need to bill my clients.
Vendor Response
Hi, thank you very much for your feedback. Once the employee approves his timesheets, they will be forwarded to his manager for approval, you can see this manual: https://timeclock365.com/faq/how-to-view-detailed-attendance-report/
Replied November 2022
Leah
Biotechnology, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
FUNCTIONALITY
2
Reviewed November 2022
Frustrated user
On a day to day it is fine but every month at the end of the month (we get paid once a month) it is a nightmare trying to submit my timesheet.
PROSIt is easy to log in and out from your phone. It has multiple languages for users.
CONSThe end of the month reports are bad, I can never approve my report without help. Our workplace has a lot of flexibility with work days and hours and the system is not flexible. I am an 80% worker and my time clock is set for me to work 4 days a week. If I choose to change one day my boss is fine with that but timeclock is NOT ok with it and will not let me submit my monthly report if a day is blank. This is very frustrating.
Vendor Response
Hello to frustrated user! You can easily deal with it, if you ask your manager to set this setting in the contract of yours. He will need to go to settings-> contracts-> edit your contract-> Report settings-> uncheck the limitation of report approval if there are missing days, or, at the first place, he can set your correct working days in the contract. Good luck ! If you need any help, we are available at the "Support" tab in your app and web portal, please submit us a ticket and we will answer within 3-5 hours.
Replied November 2022
Kristin
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2022
Very Pleased with Timeclock365.
Very good experience, no issues at all. My employees all use it without any issues. Well worth the cost.
PROSI like the ease of use and is very helpful with tracking the attendance of my employees. The customer service is very good as well. Anytime I have a question, I email and have a resolution within 24 hours.
CONSI have not really explored how to use the tracking of PTO for employees. I played around with it but will need to contact customer service for help on how to use it.
Reason for choosing Timeclock 365
Cost and ease of use.
Kathleen
Legal Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed June 2021
Did This Company Shut Down
The software was good for us as we are a small company and the fact that it integrated with MS Teams was a bonus.
CONSI logged into my account today and it was as if, I was a new user that had not set up anything. I could not see any employees, I could not see my profile details, I could not run reports, etc. I tried reaching the company through WhatsApp, no reply. I tried calling, the number is no longer a working number. I could not see our licenses. There is no one I can call. This is absurd.
Vendor Response
Hello, Kathleen, we have answered your support ticket within 2 hours, and the matter was that you changed your access level from administrator to group manager, which changed your dashboard. The problem was immediately solved by us, the quality of customer service is incredibly important for us.
Replied June 2021
Einat
Verified reviewer
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2021
Average software for attendance tracking
The software is very easy to use and straight forward.
CONSThe mobile app just doesn't function and keeps crashing in every use.
Vendor Response
Hello, Einat, thank you for your review. If you need assistance with your mobile app, please contact the support at support@timeclock365.com
Replied October 2021
Lily
Architecture & Planning, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed November 2022
Mideocre product and service
Mediocre
PROSit allows to track punch in/out and submit vacation requests
CONSThere is no feedback on approved vacation; requesting vacation via mobile app is burdensome, it changes dates and makes it very tricky to pick right dates.GPS tracking does not work very well, most of the time we have no idea where our employees are.
Mark
Management Consulting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Managmant of staff and identifying work hot spots
Very good overall, was worth the effort setting it up and it certainly allowed us to monitor workloads and identify weaknesses in our users.
PROSWe were able to identify where work that was scheduled for a period of time was either done within the time period or exceeded it. In both cases the evaluation led to a higher degree of accuracy in costing work.
CONSSome areas involving setting up clients and cost centres and task was technical. A simpler dashboard would be beneficial. Menus were also a little confusing, having to jump from one area to another, this would be better if it was in a logical order.
Charles
Legal Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2022
It was only temporarily needed because it worked
It was okay because it did its job but I honestly didn't get to utilize all of the features. Employees fought using to avoid being held accountable. We were able to terminate an employee based on this.
PROSIt held employees accountable for everything they did.
CONSthird-party vendor customer support was terrible.
Reason for choosing Timeclock 365
Not Applicable
Reasons for switching to Timeclock 365
We added the product to our system. We already were using office 365 and need to track admin work without having an admin case file.
Michelle
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
So far a very good timeclock system for our small business
Overall has been a good program for our small business
PROSThe ease of use for our employees in enabling the clock in/out from their cell phones.
CONSThe occasional random clock out of an employee and the lack of notification that they've been clocked out
Reason for choosing Timeclock 365
I already had a Qbooks system license that I purchased that could be utilize
Reasons for switching to Timeclock 365
Cards were a pain in the neck to read entries that were not aligned properly or if toner was not clear
Anonymous
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2022
Extremely Appealing GUI at Extremely Poor Support
Extremely poor to the point we were forced to take a loss of a few thousand dollar and move to another solution/
PROSAt first glance Timeclock 365 is extremely appealing and the fact is built on top of Microsoft 365 is just a huge plus.
CONSUnfortunately, the solution fails to deliver and support is on par with some of the worst received. Does not help the fact company is overseas so when they do reply is 12Hrs later problem is once purchased they reply 1/4 of the times and customer is left with a broken solution.
Reasons for switching to Timeclock 365
Because Timeclock 365 platform had bugs & they delivered significantly/completely different hardware (punch in/out unit sold by Timeclock 365 themselves to work in conjunction with their app) than we had ordered for which we had been waiting 6 months and had paid about $2K. They blamed the manufacturer and ignore all our communications stating we didn't want the unit they were sending - Timeclock 365 sent it anyway. Then wanted us to ship it to Israel for exchange or return.
Sharon
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed November 2022
Don't Trust This Solution
Frustrating, infuriating, absurd. Timeclock 365 changed the way their payment processing appears in credit card statements. Our credit card company flagged the charge because it seemed suspicious to them. Without having had notice of the change or any email correspondence at the time the card was charged to know that this was legitimate, I told the credit card company it must have been a fraudulent transaction. Even after I reversed this once I discovered it was actually Timeclock 365, the customer service was absolutely awful. They turned off our access, took several days to communicate, and ultimately failed to provide any assistance. There is no phone number. You have to wait for their responses to come in overnight (I'm in Eastern Time) and those responses weren't even helpful so the cycle would continue again. I finally created my own internal timekeeping solution. DO NOT SUBSCRIBE if you're considering this product. THEY ARE AWFUL.
PROSThe product is ok. Our employees used it to punch in for time keeping and, as the administrator, I used it to run reports for payroll hours.
CONSSome features could be more intuitive and the fact that it's not US-based complicated some matters.
Reason for choosing Timeclock 365
Because it wasn't too expensive and I was under the mistaken impression their customer service would be acceptable at minimum.
Reasons for switching to Timeclock 365
Customer service is ultimately the reason. They're useless.
Vendor Response
Hello, we are sorry for this experience. When your credit card company declines the payment and returns to you all the payments (chargeback), a few emails are sent to you till the account is blocked. Our customer service is available on the phone number as we advertise it on our website, please contact us at +1(646)2174849
Replied November 2022
Dennis
Airlines/Aviation, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed May 2022
Good concept - bad support
In the beginning and during selling phase supplier was very responsive and convinced me to choose this product to implement across the company. After sometime and when I requested certain changes, replies were very slow or inexistent; or timelines quoted were too long so that you would not go for the changes you request. Communication with support is extremly poor. Support is based in Israel and do not cater for European working week Mon - Fri. What is worse is that support tickets were being closed on Sundays because I do not reply to them (Sunday is a weekend for us but not for them). Moreover, frequently one would find broken functionality after updates are implemented.
PROSFeature rich product and flexible with fixed work patterns. Online and App are good options
CONSDoes not support rotating shifts. Support is poor Testing from developers is poor - every time changes are uploaded I encounter broken functionality
Reason for choosing Timeclock 365
Because it had all the functionality we were looking for.
Kristin
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2021
Accurate and Easy
My overall experience has been excellent. It has saved me money to have accurate clocking of hours of my workers, especially because everyone leaves at different times.
PROSI love the accuracy of this software. Having independent contractors working for me, it is easy to track everyone's hours. Whether they are day players or on a project for the duration.
CONSSome employees have complained about having to sign in and out everyday because of feeling like they are being tracked. I don't have a reason nor time to do this, however it is a concern.
Vendor Response
Thank you for your honest review, we are here to help
Replied June 2021
scott
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
my review
no complaints
PROSthe ease of use for all employees. highly recommend
CONShonestly, there are no dislikes. i recommend this product
Jose
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Manager your produtivity
The ease of use and inclusion of data and alteration of projects and activities as well as the reports are a highlight.
CONSDuring this evaluation period we did not find any significant points to include.
Johnny
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Timeclock 365
What a great experience!
PROSI liked how friendly and responsive the support was.
CONSNothing to report here, it is the best experience
Reason for choosing Timeclock 365
Works with office
Isabella
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Love the product
We love that the product is really easy to use and how it made us more constant in pout work.
CONSThat we need a spanish version of the product.
Aiden
Non-Profit Organization Management, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2022
Good software
Solid!
PROSFull suite of features, which is what we wanted from time tracking software. We needed it more for the vacation tracking than the time tracking, but it does both well.
CONSUltimately management needed a different kind Microsoft Teams integration to make it work, so we had to switch. Other than that it was great.
Nakita
Computer & Network Security, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Time clock 365 is great!
I had really helpful customer care and they really helped with making the decision to use the app.
PROSI appreciate the ability to use this software both on mobile as well as pc.
CONSI have absolutely no complaints. It’s great.
Reason for choosing Timeclock 365
Easy integration with Azure and the ability to migrate from Active Directory.
Meshari
Computer & Network Security, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Timeclock 24/7
Add more features with the trial
PROSI have been looking for such a bunch of reports I can rely on, and found it in this software
CONSNothing so far, it nice, but I want to try to integrate with SAP and see what challenges we might have down the road.
Reason for choosing Timeclock 365
Attractive name
Isura
Legal Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed November 2022
Not bad
great!
PROSIt did what it is supposed to do. it is not too complicated to understand and staff to follow
CONSdue to the finncial crisis we couldnt continue as we are not allow to do $ payments
Peter
Building Materials, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2022
Refund
Don’t
PROSI can’t even get a refund because this company locked me in and locked me out. Rubbish.
CONSSupport is rubbish. Test it is. Absolutely rubbish
Fabricio
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2021
Facilidade e Organização
Facilidade no uso e gestão objetiva das atividades do dia a dia.
CONSImpossibilidade de ações simultâneas .
Jess
Consumer Services, 2-10 employees
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed November 2022
Didn't fit our company model
Not a fan
PROSI like the concept but it didn't fit for our company to utilize it
CONSIt doesn't round very well. We billin 15 and 7 minutes and under is free. 8 minutes and up is 15 min. It wouldn't allow for this.
Reason for choosing Timeclock 365
It looked like it might do what we needed but it didn't