All TimeCloud Time and Attendance Reviews
1-25 of 59 Reviews
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Roger
Verified reviewer
Furniture, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Time Cloud - Acacia Furniture
Been excellent for us. I recommend it to everyone I talk to when discussing this area in a business.
PROSWe are a family business that has been operating since 1981. Our business didn't have any forms of data collection for about 25 years. Time cloud has allowed up to report on all the activities that are happening in the business, eg machinery maintenance, goods received, jobs. This has allowed us to create a report on how many hours we are spending on non-billable activities vs how many hours we are adding value. The program gives us a host of options for reporting and it very easy to use.
CONSI would love to see further updates done to the expected costs feature. For example an area where freight costs and material costs could be put in. That way it would lead to a report that could give you all the expected costs of a job + the labour cost and then maybe even add in an invoice amount which in turn leads to a GP amount + GP percentage for each job.
Reason for choosing TimeCloud Time and Attendance
Timecloud was the first one to come up on google. I noticed it was an NZ company which in my limited experience seem to be further ahead than Aussie companies. I gave [SENSITIVE CONTENT] a call and he had me hooked in 30 minutes:):).
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Perfect for our company!
Overall, we've had a great experience with Timecloud. I have recommended it to my peers in the industry and would encourage considering software in this space to seriously consider Timecloud. Great work!
PROSIt was super easy to implement and has made time tracking a breeze. For a company that manages so many projects, we really needed a comprehensive solution to eliminate the need for multiple other software subscriptions AND save a lot in the process. We couldn't be happier!
CONSIt's a smaller company, so the software is not as 'slick' as some other big players out there, but the functionality is incredible, and so well suited to (I'm sure) many other businesses that would usually opt for a bigger provider.
Reasons for switching to TimeCloud Time and Attendance
TimeCloud solved more problems for our business than Harvest could.
Phillipa
Food Production, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2019
user review
took a while to iron out the kinks, for more complex payroll and multi site setup the user ( client ) would benefit from a hand on set up and training. Prior to the set up a questionaire to the client regarding the setup requirements and type of work they do shifts etc to enable the set up to be smoother.
PROSsimple to set up and use and at price point for our use - scanners looked robust for our manufacturing environment
CONSfunctionality of shifts and public holidays for a 24/7 rotating shift organisation Reporting for labour costing and payroll checking needs to be better, reporting tools need to be able to be uploaded or in excel format for sorting etc. Reporting function by division, shift or name Reporting function by site
Reason for choosing TimeCloud Time and Attendance
simple finger scanner, product spoke to the payroll system upload. Looked simple to use
Nick
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Good solution for Biometric time recording
Okay experience. Has taken a lot of invested time to understand the system and get it implemented - Months when we thought it might be weeks, but now at a point where its working relatively smoothly. Too early to tell if we are making savings (compared to old system of employee input timesheets), but that wasn't the big intention for us. We wanted something that make our overall processes easier (for employees, reviewers and payroll), and early indications are this is a bit easier. Their support team has been great through the process.
PROSDoes what it says on the packet - Records in and out time for employees. Gives us confidence we are correctly paying our staff.
CONSWould like CSV outputs to be a lot cleaner than they are for external analysis. The Palm / Fingerprint scanner is good, but not great. 1 or 2 times a week we are getting someone's time entry recorded against someone else (perhaps 0.5% of entries). Lots of tiny little bugs that can add up. But on the flipside the support team is easy to get in touch with and quick to get things sorted.
Reason for choosing TimeCloud Time and Attendance
Biometric scanning features which TImeDock didn't have.
Natalee
Food Production, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Payroll is now a breeze
Timecloud has been a very welcomed addition to our time keeping procedures, by all staff. It has not only saved us money on our weekly wage bill, but it have made the processing of Payroll a breeze.
PROSI love the fact that biometric Timecloud time clock give us live up to data of who is currently at work. And as the Directors travel a lot, this information is accessible where ever they are. Furthermore, it has also provided us with piece of mind by ensuring our employees are being paid correctly. When is comes to processing our weekly payroll, now this can be completed with the simple click, I can upload my payroll information into MYOB payroll software. No more spending an hours manually calculating employees hour and entering them individually into MYOB payroll system.
CONSAs Timecloud's mobile app is reliant on the use of the internet / data, at times our merchandising staff have experienced difficulty logging their hours via the mobile app.
Reasons for switching to TimeCloud Time and Attendance
We made the switch as we found that our wage bill was creeping quite high as a result of Time fraud. Timecloud provided us the opportunity to take back control, with a biometric time clock. This meant that the clocking in and out could only be completed by the individual employee. No more clocking in my mates card, cause he is running late or because he forgot to clock out.
Shirani
Mechanical or Industrial Engineering, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Time and Attendance Management
TimeCloud assists in keeping an accurate time of staff clocking in and out. Invariably their time sheets are different but able to pay accurately due to the times captured by TimeCloud Attendance.
PROSThe business already had a version of TimeCloud and had to be upgraded with new hardware. Installation and reprogramming was efficient.
CONSIf s staff member clocks in at 07.30 am and leaves for the day at 11.30 am for the day, I was unable to apply sick leave for the balance hours. Day Card Standard does not record the split between NT and SL
Reason for choosing TimeCloud Time and Attendance
Suits our small business
Adrianne
Arts and Crafts, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Great biometric solution
Overall, Timecloud has met our expectations. We now have better visibility on everyone's time and attendance. Super handy as our accountants were working from home or are in an offsite office.
PROSTimecloud makes it super-efficient for tracking clock-in and clock-out times, which eliminated the need for manual recordings. The CSV file at the end makes uploading it to our payroll a breeze. It helped speed up the payroll process as we continue to grow time. Their customer service was pretty good too, there was no issue they weren't able to fix in a timely manner.
CONSThe biometric scanner is pretty good, but it can miss a person clock-in or out even if they actually did. It seems like a system upgrade help address this issue as we don't see it as much, but it is something to look out for.
Sue
Building Materials, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Time clock review
excellent experience with timecloud, its easy to use and its great to get rid of paper timesheets
PROSIts ease of use for myself and the staff
CONSif you forget to wipe the thumb print plate regularly it didn’t read some peoples prints
Reason for choosing TimeCloud Time and Attendance
To be honest they are they only company that got back to me
Alan
Food & Beverages, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2023
2 yearly review
Speed up time recording for some parts of the business
PROSEasy to use once setup, no more misuse of times.
CONSpalmer scanner not that easy to set up for some employees. Finger print issues for some staff
Neil
Verified reviewer
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
Pacific Wallcoverings Limited
Very happy with the product
PROS- Easy to use, gives us quick reporting options and is great for evacuations.
CONSWould like to tailor the format of the reports Would be good to have a visual output that could show on a who's in screen
Reason for choosing TimeCloud Time and Attendance
We upgraded from finger scanner to face scanners
Helma
Food Production, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
Keep your Customer Service Tech.
As you can gather I do not have a high opinion of the program BUT I due to a number of our staff hours not transferring to MYOB I have had contact with [SENSITIVE CONTENT] who has done his darndest to sort this for us. Even he could not figure what the problem was so had to create a whole new report for us to transfer hours from Timecloud to MYOB. I found [SENSITIVE CONTENT] great to converse with - I would give him a 5 Star review for his manner and patience to guide me through to a solution.
PROSThat you have a good tech to assist with problems.
CONSAfter using the MYOB software this is no comparison. This is a very slow and if one moves too fast on it there is an extra slow or no movement to the next empoyee. It bombs out sometimes. Perhaps with too many employees or too much outdated information stored it will not transfer info to our MYOB EXO payroll program.
Stephanie
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
Making our day easier
Had a few hiccups starting off - communication between Time-cloud and our business was murky at best - training in the systems operations was lacking, but their customer service and immediate attention to our concerns were addressed quickly and we appreciated that. They are very open to conversation about our needs and have been responsive to everything we have asked
PROSHow easy it is for the end user to use. We needed something that wouldn't have a big impact on our staff workload, this is super easy for them to open the app and clock in and out without hassle
CONSThe inability to link some features to our Financial Software XERO
Reason for choosing TimeCloud Time and Attendance
Was easy for our staff to navigate and that where our importance was focused
Eleanor
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Easy to Use
Overall very good with prompt attention from Timecloud staff when required.
PROSVery accurate timekeeping of staff clocking in or out available immediately.
CONSSometimes the fingerprint scanner does not work for some staff, dependent on what they've been working with on the day but generally sorted quite quickly with swipe of the screen.
Michael
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
UTJ's experience with Timecloud
We keep track of our subcontractors clock in and clock off times on large building projects
PROSThumb reader is easy to set up and maintain and is very reliable. The web admin process is also very simple to set up and maintain.
CONSnil.
Reason for choosing TimeCloud Time and Attendance
Seemed easy to use
Sally
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Simple and effective!
Employee management is more accurate and has data to back decisions. Labor estimation is more accurate. We have introduced incentives that in the past were impossible to track.
PROSEasy to implement and use! Customizable to a point and easy integration with Xero payroll
CONSNot really a software issue, but location can be inaccurate and reception can be an issue for accurate data. Would love to be able to customize the subcodes and cost centers in more detail - would be really valuable for our business!
Reason for choosing TimeCloud Time and Attendance
It ticked all the boxes that were most important at the time.
Alex
Construction, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Great Leap Forward
We went from hand written photographed timesheets to a complete online system,.. it took a while for people to get used to using it with their smart phones... but now it is working well
PROSEasy to use and implement. Simple to set up the app opn a smart phone and simple to use as an administrator.. all intuitive.
CONSmaking people be patient to use it so they get comfortable took a while.. the reports function should offer more options that suit different businesses... we have a Living away from home shift (LAHA) for instance
Reason for choosing TimeCloud Time and Attendance
seemed to be the best value for money and the easiest to use.
Shaniya
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
User Friendly
Its less time consuming with doing time sheets and the reports overall with a wider outlook.
PROSEasy to use, and the ability to do alot more, but at this stage we are only using it for time attendance
CONSNo prompts if stuck i.e - Prompt box to explain the function without having to call Timecloud for assistance
Reason for choosing TimeCloud Time and Attendance
Less time having to shuffle paper work, chasing guys who forgot the time they arrived into work. This would give a live update on who is in for the day when I am away from the office.
Anna
Hospitality, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
We LOVE Timecloud!!!
I have been with timecloud for a few years. Nothing is perfect but this has been reasonably awesome and saved me a lot of time and money!! I recommend Time Cloud to every employer!!
PROSAmazing to have cloud based time sheets. So easy to upload to smart payroll for wages and a massive time saver. I think we have literally saved hundreds of dollars every week from the staff who forgot the started late or left early when they filled out their written timesheets. Super accurate now and keeps staff honest!!
CONSIt doesn't make my coffee... Seriously though I cant think of anything!
Eric
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
My review of Time cloud
100% reliable and needed for our industry, cant see working without it now.
PROSFinger print software is a huge support for an industry that is 24/7 with different types of shift starting times.
CONSSome reports or reporting not well utilised, maybe due to the need of user training to optimise the availability of its capabilities.
Reason for choosing TimeCloud Time and Attendance
N/A
Janine
Consumer Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Awesome company
Great product that has made payroll so much easier. Once set up the whole payroll process is easy to do. Love that it integrates with our payroll processing company.
PROSTimecloud has made the wage processing so much easier. Really easy product to use.
CONSGetting used to the shift patterns took a while but once you are used to them they are great
Trevor
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great value for money!
The overall experience has been fantastic.
PROSWe've been using this software for over six months and it has proven to be a valuable part of our business needs now. The tracking of my technician's that work offsite has already saved my company many thousans of dollars.
CONSThe internal aspect of integrating your software with our HR system.
Reason for choosing TimeCloud Time and Attendance
Niall sold this product to me and I felt it would add value to my businesses.
Brendan
Individual & Family Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Review from a Disability Support Provider
We are saving a lot of time and money on managing workers shifts as this can be done remotely by them. The ease of use for staff means that it is simple and easy for them to use. The team at Timecloud are the biggest benefit to this software. To work with such a community minded service is a wonderful experience. All staff work very hard to ensure positive results and their customer service is unmatched!
PROSThe software is user friendly and basic which limits the errors that can occur. This in turn has a positive impact on back end work.
CONSThere were some minor miscommunications in the implementation that meant certain functions did not work as we thought however the team at Timecloud worked effortlessly to resolve this with us.
Reasons for switching to TimeCloud Time and Attendance
Ease of use of the software but mainly the team at Timecloud are efficient and very great to work with.
Janet
Plastics, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2019
TimeCloud
Advanced but easy to use as very user friendly.
CONSNothing as we haven't really had problems.
Victor
Facilities Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2022
My Review
For the most part pretty positive
PROSEase of use for staff and ease of use to set up new comers
CONSIt seems dated you have to send the machine back to up graded
Reason for choosing TimeCloud Time and Attendance
Just started with the Company
Lorinda
Packaging and Containers, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Pros & Con for TImeCloud
Super easy and efficient to set new employees up and use. When admin is logged in, excellent to keep track of employees clock on and off. Easy and quick to download time sheets to Xero.
CONSThe setting up of peoples palms / fingerprints is extremely touchy. Doesn't always pick these up when they clock in and out. Overall, 10/10