All Zenput Reviews
1-25 of 52 Reviews
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Tim
Restaurants, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
BWW Review
It has been a great tool for the Management team and Regional Managers.
PROSThe app is easy to use. The support with the organization was great!
CONSWorking out some of the functionality for 1-2 checklists.
Reason for choosing Zenput
We liked the app as opposed to going to a website.
Reasons for switching to Zenput
At the time, Zenput had an app and FreshCheq did not.
Steven
Restaurants, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
This System Improves Operations
Form Setup - the walk through I received was excellent.
PROSIt is clear cut and easy to use. The customization is powerful as well.
CONSThe grading - trying to get a Percentage or Total Score is difficult and time consuming to configure. If you make a mistake it is tough to find where you went wrong.
Reason for choosing Zenput
Straightforward use, unlimited Forms and Users.
Christopher
Food Production, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Good for day to day ops, useless for real parameters
I have used Zenput to it's limits, I really enjoy it and it helps my organisation. If my wishes for the future where implemented, I don't think I would need to change software.
PROSTriggers, temperature, haccp, tests, tasks
CONSCan't change projects immediately. Does not take information from one form to the follow up form. Not able to add categories to sort forms. When user have access to edit form, they are forced to the web page.
Reason for choosing Zenput
It was already in use.
Mike
Restaurants, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
Very Effective Administration
Very good - a professional organization with the customer in mind.
PROSI am able to monitor the quality of my teams' performance with customized reports that allow me to dive into their successes and failures.
CONSSome of the App functionality makes it difficult to review past reports.
Reason for choosing Zenput
Zenput was cleaner and more effective. Sleek.
Tim
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Review for 50 convenience store sites
Overall I have used Zenput for nearly 6 years between 2 companies. The only other changes I would like to see is the ability to upload video from a store level computer and not just a user device such as a cell phone or iPad. This in fact would be an additional feature to expand what Zenput can do. If we had this ability, we could upload video from our CCTV system from an LP perspective. This could increase your overall revenue of what you can accomplish. I will take 5% of the gross for this idea. Thanks.
PROSThe ability to have consistent standards company wide. The flexibility to create any forms I need.
CONSThe general ability to create/edit users and forms is a challenge and still struggle with. Also customizing forms to populate scores is still a challenge.
Reason for choosing Zenput
With my long term use of Zenput, I would not even look at another product unless someone could capitalize on my ideas mentioned above.
Sherry-Ann
Food & Beverages, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
Feedback on Audits
Overall this software is very user friendly and practical in an operations setting.
PROSI like that it is easy to use. One improvement that could be made would be - When reviewing the table of contents to identify any missed questions it would be helpful if when you went back in you were taken directly to the unanswered questions rather than having to scroll through from the top to find the missing item. It would also be helpful if there is a question that you answer N/A to you still have the option to add a comment. Sometimes the reason for N/A is helpful to those who review the report after filing to know why a particular item was N/A.
CONSThere have been a couple of times when my Draft hasn't saved. I would like to be able to arrange my questions in each section in the order I want to do them. There is a lot of going from one end of the restaurant to the other allot back and forth several times if you are following the flow of the audit. For example if I'm in the cooler I want to audit all items for each section that pertain to the cooler. If we had the ability to set our own master template using all the items on the audit but being able to set the flow to what is practical inside each location.
Sonu
Restaurants, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
Very good software with great future
We are using this software on daily basis. Having triggers set reminds your team constantly what needs to be done and when your attention is required. It definitely makes your operations smooth.
PROSTheir Customer support team is excellent, never had awaited long to get hold on. This software obviously has exciting features but need little more attention on small things which is not visible until you actually use them on daily basis. They also have Zenput labels software which I am personally fan of, had make our team's life so much easier. Great findings!!!
CONSSometimes it is not easy for those who are new to technologies. Should provide basic tutorials.
Reason for choosing Zenput
Our company is growing rapidly in three provinces and we needed a reliable platform to manage our operations and routines. Also something which anyone can operate and keep eye from anywhere in the country. Zenput was something exactly what we were looking for.
Deanna
Food & Beverages, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Data and Automation Made Easy
We have automated several processes and been able to capture useful data to continue enhancements and improvements.
PROSZenput is user friendly and easy to administer. It captures data our organization needs to diagnose and correct issues and ensure an overall phenomenal experience for our Guests and Associates. With several features and automations, Zenput has changed the ease with which we and our operators do business.
CONSThe only wish I have on my list is the ability to admin the system from the app instead of my PC.
Jerry
Retail, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
One Stop Source
Very good product with excellent support, great response times.
PROSCreating and managing forms is simple. Implementation and training is an ease. Reduction in paper use and the ability to have the electronic record is outstanding.
CONSNothing difficult at all. The team at Zenput is quite helpful with advanced formulas.
Gary
Food & Beverages, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great product and service!
The service and support has been amazing.
PROSLove the way zenput helps me manage my stores.
CONSNone. I have nothing bad to say about zenput
Reason for choosing Zenput
Service.
Reasons for switching to Zenput
Welcome to 2019
Jacob
Restaurants, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2019
Zenput Review
Overall Zenput is a great tool to hold people accountable. It is also a great tool to utilize when training employees. The checklist platform helps keep employees organized and on track.
PROSI like that we are able to keep an easily accessible record of each location. This helps with holding employees accountable from afar.
CONSSome of the reporting and the way the reporting is e mailed is not as easily viewable/printable as we would like it to be. Could use some updating to the formats/features to make them more easily used.
Vishal
Restaurants, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2019
Good functionality
It’s overall good
PROSOrganized software, delegation of duties, accessibility
CONSIt needs to be made more simple, in terms of usage and the tasks n projects in terms of simplicity. It’s too complicated.
Nick
Food & Beverages, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2019
So far love it
Very positive. I love being able to use my creativity to create new function through it.
PROSThis allows me to standardize a lot of reporting and checkless between my organizations. I love how we are able to share the data mediately using this software.
CONSOnly having each location set up as a user is kind of confusing. I know I can add more users, but I’m not sure how I would like to go about that. I am having trouble getting my non-management staff to use this system regularly. I would like to get more people in my organization using it.
Reason for choosing Zenput
We have been longtime users of crap, we still use Crew app for communications. We originally were thinking about trying to implement the functions we are using Zenput for incur app, but it was not as capable.
Samantha
Food & Beverages, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Happy With Zenput
Incredibly positive. Thanks for helping a new owner navigate a wonderful app. Appreciate you all!
PROSEasy to create with the Zenput team. My employees understand it. I can check on progress of completion of tasks as much (or as little) as I want. It helps me communicate to my employees the areas where our shop is lacking. It's made my life easier at the owner of the business.
CONSThe initial set up was tricky given my incredibly busy life. I barely had time to even set it up. Then to work out kinks took longer than I would have liked. Again this is a personal problem, not a Zenput problem. The team at Zenput is understanding and wonderful.
Reason for choosing Zenput
I was referred to Zenput by every successful franchise owner in my industry.
Darlene
Restaurants, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Darlene's review
i have beenvery happy with this experience and anytime I have had issues that have been immediately addressed via conference call, email, phone call etc.
PROSI like that it makes all the Area Coaches accountable for work done in the field and I can have access at any time to follow up or calibrate the work being done. Also, I lovei how we can customize forms more for our needs which is more benefical than the traditional form.
CONSSometimes trying to customize the forms are more complex and confusing to set up.
Reason for choosing Zenput
We choose Zenput as got the opportunity to do a trial as recommended by CKE and i loved the overall functionality of the program and they highly recommended as had been using for over a year.
Steve
Restaurants, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed November 2019
Zenput Review
I think it has helped with accountability to ensure tasks are being assigned and followed up on
PROSI like the ease and functionality of the software. It was very easy to create new forms and it was easy to use forms from the Domino's brand hub that other franchises had created. I also liked the ease of setting up distribution so that forms would go to the appropriate person.
CONSWe are a growing franchise and we added 7 stores since we initially signed up. I didn't like that you couldn't add another location at a pro-rated cost to be included in your organization. My understanding was that you had to sign up a seperate contract for a new location or add them when the entire organization was up for renewal.
Jeffrey
Restaurants, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Zenput Review
We have been thrilled throughout our partnership with Zenput. Amazing customer service, wonderful software solution, and meaningful positive impact on our business.
PROSEase of use, ability to use on mobile devices/tablets, ability to enforce policies and procedures and view insight in real time.
CONSWe did not find any cons with the Zenput solution
Jeff
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Zenput-Audit Program
Our sites are consistently cleaner. Everyone knows what we expect.
PROSHow fast it helps you improve processes.
CONSSetup, it wasn't hard, it was just the part I like the least.
Elie
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
Zenput Review
great experience, loved the system. deployed it for all our 33 branches successfully and the team is loving it.
PROSHow easy it is to setup and configure forms and checklist and the wide options and features available for the field entries along with the triggers.
CONSthe reporting part has some bugs and it can be improved.
Autumn
Restaurants, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Product
Easy to use. Everything is organized and in folder for you to find quickly.
CONSNothing. I love using this app and so do my crew members.
George
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed November 2019
Zenput
Staff is great. Product doesn't seem to be.
PROSI liked the idea I can remotely view my stores completion of fital forms and send pics of any issue they may have or I need to verify something is the way I need it to be.
CONSnot very user friendly and training seemed lackluster at best. The staff is great but seems follow up and help isn't what I need to fully understand this. Will most likely not add other locations and will not reup my subscription. Understand some of this my be me and what I was hoping to receive vs fully understand what I was actually receiving.
Reason for choosing Zenput
Sales pitch made it seem stupid easy, which fits my abilities.
Mpho
Restaurants, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Zenput advantages
Operational standards are better upheld and always kept monitored even remotely
PROSIt gives me real-time events and operational standards in my restaurants at any given time. It can also be adjusted to be in line with operational needs.
CONSI do not have any glitches with the product up to now.
Elia
Restaurants, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2019
Review
The Ease of use of the zenput use. Everything is in one spot
CONSThe Corrective actions can be viewed under my submissions
Cassandra
Restaurants, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Great software
I love it and would refer it to anyone
PROSIt has helped us improve food quality also it helps us keep track of cleaning financials and tasks that need to be done
CONSWhen submitting ou have to pay close attention to it sometimes it does not submit
Jen
Restaurants, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed November 2019
District Manager View
It assists with streamlining all checklists and upholding the standard with cleanliness and food safety.
CONSI would like to be able to pull completion reports as opposed to having them emailed to me.