HOA Start
About HOA Start
HOA Start Pricing
No Hidden Fees. No Setup Cost.
Starting price:
$720.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for HOA Start
1 - 5 of 47 Reviews
Erik
Verified reviewer
Design, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
The HOA Start Platform Packs a Powerful Punch
HOA Start has the only all-in-one platform I have yet to see. You can literally run your entire organization with this software. We are excited about the Mobile App expanding to Apple/Android store with push notifications.
PROSHOA Start has an amazing Customer Success Team. [sensitive content hidden] is very knowledgeable on the product. Their Onboard Specialists are patient, courteous and informative. The ability to collect payments and pass through fees is amazing. Features like Boardroom, Committees and Digest are nice additions that I have yet to see from any competitors.
CONSThough they have some nice templates, it would be nice to have more options. We’re told more are coming.
Reason for choosing HOA Start
They didn't have all the features we needed. The backend management tools appeared very dated.
Reasons for switching to HOA Start
Had no website presence and needed to get into the 21st century.
Vendor Response
We sincerely appreciate you taking the time to tell us how we're doing! When we work with customers like yourself, we never really work a day in our life... because you just make it fun. We'll put this feedback to work, so we can make our product and processes even better.
Replied March 2024
Douglas
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
HOA Start for Civic League Management
From importing our members, to building our website and sending out our first online invoices everything worked.
PROSSimple to use and the website builder creates a very professional site. The support team is Great!
CONSYou have to use the templates provided to build out your site. They look great, but you don't have very much control to change them.
Reason for choosing HOA Start
Cost and features were key. The ability to invoice Households vs Individuals was one of the deciding factors.
Reasons for switching to HOA Start
Our site was having issues and looked dated. We had custom built the member management portion of the site and it was becoming too much to maintain.
Vendor Response
This is why we do what we do. It's customers like you that help us confirm we're headed down the right path. We'll keep building and we thank you for the valuable feedback!
Replied April 2024
TERRY
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
Product Not Working as Promised
If I had known that the turn around to fix certain issues would take so long, I would not have purchased the product. I was promised that we would have a good product and so far, I only have questions and headaches because the product has some critical issues.
PROSIt looks to be a very good product when it is working.
CONSSome of the critical functions are not working and I find the support needs better support from the client.
Migerr
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Purpose built, highly intuitive application
At Pinehurst #6, our association has been on HOAStart for about a year and it has completely transformed the operational management of our membership. We have an extremely large membership base of around 1500 active households and were apprehensive of the adoption levels but have been pleasantly surprised since our launch in Jan. Within 45 days this year we have surpassed our last year’s online channel payment receipts which in itself is a testament to the ease of use of the application. Transitioning from an excel based system to HOAStart has made our membership management activities so much more palatable. Broadly speaking, we have found the application to be purpose-built platform with a highly intuitive use factor. These in my opinion, are its greatest assets. Walking through our journey with HOAStart we found [sensitive content hidden] and [sensitive content hidden] extremely helpful in articulating the features and functionality of the software without being "pushy". The on-boarding process was a breeze with Jazmin who stepped through this with our team. Chase has been extremely easy to work with. A noteworthy point is the HOAStart team are highly responsive. During the onboarding process Jazmin would respond within minutes at times. The response time from the support desk is also low leading to an expeditious resolution process. Overall, we have been very happy with our choice picking HOAStart. As a SaaS solution it offers a strong technology foundation to service our membership base and grow it further. We currently use only some of the features which sets us up for a broader use of the software and its feature set in the future improving our ROI.
PROSPurpose built application Highly intuitive SaaS solution Very responsive team Good features and functionality Strong integration with Stripe Online Membership Directory
CONSIt does not have a true mobile app. There is a plan to deploy a mobile friendly version but it will still have to be accessed over a mobile browser
Reason for choosing HOA Start
Lower cost of initial investment and ongoing running cost.
Vendor Response
We really appreciate you taking the time to tell us how we’re doing and where we can get better. We sincerely thank you for the honest feedback, and we’ll keep working hard to deliver the goods.
Replied February 2024
Richard
Real Estate, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
One Outstanding year of our new HOA website -
Great system for building your Community Website. We are celebrating our first anniversary of going live with ours in a community with 2200 members. Key HOA Start (HOAS) elements in our success:We built and administer our whole site with community volunteers. Training interested volunteers is easy with the high level of support from HOAS.Our annual cost of running our website went from $12k/year with another system and a paid webmaster to $1200/year with HOAS.Easy integration with external resources make it possible to extend our site with links directly to applications for specialized functions.The response time to support "tickets" is amazing with a dedicated support agent - on workdays it is in a couple of hours, on weekends and holidays, early the first following workday.We reviewed the whole marketplace before choosing HOAS. Our key evaluation criteria were: system designed for HOA's not property management companies; completeness and ease of access to detailed help files including how to videos; very large number of templates allowing the creation of all kinds of content pages - many of these incorporating high degrees of automation in creating records or notices elsewhere in the system and with members.We are VERY satisfied customersRick KempfWeb Tech lead MountianBrook Village AZ.
CONSThe system for ticket sales is not flexible enough
Reasons for switching to HOA Start
Cost and HOA Start being focused on making a system which HOA's can self administer without a webmaster.
Vendor Response
What a wonderful review! Thank you for being so specific in your journey, and explaining how we fit into that process. We'll keep doing our part to deliver the best product and service, as is possible. We thank you again for your trust in us as a partner!
Replied October 2023