OPERA Cloud Property Management vs Track Vacation Rental PMS
OPERA Cloud Property Management has 60 reviews and a rating of 3.55 / 5 stars vs Track Vacation Rental PMS which has 12 reviews and a rating of 3.92 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- All the data points , endless reports , great value and quick to run , multi layered and great for different functions the front desks and staff need to use and for management to review.
- Anyone can learn & understand easily. The interface is so user friendly.
Cons
- Need more training for staff and lots of pop ups interrupt the service of the guest but once you learn it can be streamlined.
- Setting up fully automatic- running auditing processes are extremely difficult.
Pros
- Ease of use, and the fact that it works to earn more revenue. Everything starts with revenue, and this software is very strong in this area.
- I like that I can create a lead and save important details. The follow up is a great tool for sales conversions and the call scoring keeps our customer service levels up.
Cons
- Just recently I have been a bit frustrated on their response time to help tickets, not sure if it has to do with the pandemic, but it's taking 2-3 business days for an answer.
- We have been trying to find out who our current rep is since November. Have sent multiple tickets since that time with no response at all.
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