Propertyware Software


 

Propertyware is a cloud-based, end-to-end property management software that helps property managers and operators scale their businesses with several different property types, including mixed portfolios.

Propertyware’s platform allows users to post and market vacancies and includes lead-to-lease functionality along with integrated tenant screening. The system also offers tenant and owner portals that allow online payments, cash and accrual accounting, instant access to custom reports and statements, and ability to add custom fields.

Propertyware also offers mobile-responsive websites, as well as a leasing and maintenance contact center that includes automated vendor dispatching for emergencies.  

 

 

Propertyware - Portfolio overview
 
  • Propertyware - Portfolio overview
    Portfolio overview
  • Propertyware - Learning catalog
    Learning catalog
  • Propertyware - Monthly income
    Monthly income
  • Propertyware - Reconciliations
    Reconciliations
  • Propertyware - Prospects
    Prospects
  • Propertyware - Management fee calculation
    Management fee calculation
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000

116 Reviews of Propertyware

 

Start your review of Propertyware

Click to start
https://www.softwareadvice.com/property/propertyware-review/
Software Advice Reviews (80)
More Reviews (36)

Showing 1-20 of 80

Erica from Leasing & Etc
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Propertyware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use, and attributes are very good! It’s knowledge base is a great necessity resource. It’s easy to maneuver.

Cons

Pricing, minimum of units. The pricing can get pretty steep compared to other software that don’t have a minimum of units.

Review Source
 
 

Brenda from Border demo
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

I do not currently use but trial version was very difficult to use and understand

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

I like that they offer free trial and price is pretty reasonable for the features the software offers.

Cons

The software trial was hard to navigate and not very user friendly. I was looking to something for commercial property management and this did not work for me

Review Source
 
 

Sarah from Self Employed
Specialty: International
Number of employees: 1 employee Employees number: 1 employee

September 2018

September 2018

App is consistantly down!

Ease-of-use

Functionality

Product Quality

Customer Support

Since this app is a TPA for most property management companies they will not take responsibility for any inconvience the app causes their tenants (i.e. rent being one day late because the app is not working)

Pros

When you are able to log in the app makes it easy to pay rent with just a few clicks. Makes it easy to pay rent.

Cons

The app functions very slow, although user friendly when you are finally able to pull it up. Unfortunately it’s undependable.
You go to log on on the 1st to pay rent and you have to cross your fingers that it’s working.

Review Source
 
 

Danisha from D's Computer Repair & Web Design
Specialty: Residential / Single-family
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am able to stay organzied with my properties
Also I like the customer service help is available when I need

Cons

Sometimes it freezes and lags. Sometimes it not always able to add new property. But I don't really have any issues

Review Source
 
 

David from Martin Estates
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Not a very good property management package.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Would NOT recommend this software as it's too cumbersome to use daily!

Pros

Most property management software has the features in this package. The package is very difficult to use no matter what type of account you login in as. The pro is the I haven't spent a significant amount of money for this product!

Cons

Very clumsy interface; difficult to get through to the reports that we use the most. No connection into Quickbooks so we are doing double entry.

Review Source
 
 

Monique from J. F. Mechanical.com
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Good Support software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The system allows you to interact with technicians and customers and track progress, time and inventory.

Cons

It doesn't always allow you to submit invoices once you close out of a work order project. You should be able to go back in a record once it is closed

Review Source
 
 

Alejandra from NSB Associates, Inc.
Specialty: Real Estate Developer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Basics at a good price

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

There are similar/other programs out there that can do this and more without as much trouble.

Pros

Works best for very small management needs, has feature for late notices on rent that is fabulous and easy to use. The program can be used anywhere as it is cloud based.

Cons

Software is better for large scale property management where I needed something on a smaller scale.

Review Source
 
 

Beth from Long And Foster
Specialty: Apartments / Multi-family
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

I use this software on a daily basis and it does have some great features

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is pretty easy software to use. I can move through seamlessly with out much problem. Doesn't require a lot of time to train.

Cons

I wish it transported more information from property ware to the property ware maintenance side. Such a full tenant contact info not just primary contact. Also wish that when you send an email through the maintenance system it was traceable after it is sent or directly showed up in our email as sent.

Review Source
 
 

Angela from Deck
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Huge learning curve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using the software for at least a year and keep thinking I'll get used to it. I'm coming from other property management software so I'm familiar with the property management software features. It's almost like using an old Microsoft computer before windows. I would prefer a few buttons nice and easy and keep the data sheets in the background for the geeks.

Pros

This software seems to be very robust. Certainly it can do just about anything. It allows you to manage just about anything that rents on a monthly basis. Storage units, shampoo stations, or HOA, you can manage it with this software. I love that the tenants have their own portals and maintenance requests are easy.

Cons

It's NOT user friendly. Every step takes three or four clicks of buttons. The words used are not intuitive either. Need to find a vendor? Go to Money out. Need to send leases? Go to Mail Merge. Moving in a tenant takes manual entry of a number of things including the rent amounts and move in dates. Leases don't auto populate with the number of signers. Each time the number of signers changes it requires a manual change of the each field: date, signature field, and the name fields.

Review Source
 
 

Naz from Desert Springs Realty
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

ACH EPay Trigger 5th Day (False Info)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently there is no such trigger. PM BEWARE !!

Pros

This product has the basic typical platform that most PM Tools provide. Input information into a database is alright.

Cons

To All BeWare !!

Problem: Out PM Company was seeing that when a Tenant pays rent via the Tenant Portal ACH Payment (EPay Status: Pending, PW Cycle: Approved, Processed, Originated) the Epay Status would go from Settled one day to Returned the next. Heven forbid the PM Company paid their Owners based upon this FALSE information (EPay Status: Settled, PW Cycle: Pending, No Reply from Bank).

Property Ware (PW) Process is Tenant submits a payment via Tenant Portal EPay (PM sees in PW Tool: Pending). PW goes through many cycles (PW Cycles: Approved, Processed, Originated, but still the PM sees in PW Tool: Pending). PW states that it can take up to 3 to 5 business days to process the payment (FALSE Info). Within 3-5 business days if PW does not hear back from Bank that Tenant funds are approved, then PW on its own will change the status to Settled (PM see in PW Tool: Settled, PW Cycle: Settled (False Info)).

You as the PM Company pay your Owners based upon this PW Status: Settled (False Info).

Solution: PW needs to place in their tool a trigger that if Bank does NOT reply within the 5th business day with Funds Transmitted, then Transaction is DECLINED. Currently, there is no such trigger. PM BEWARE !!

It would be nice to have a PW Tool that was looking out for the USERs best interest (PM User) vs the Tenant's best interest (False Info).

Review Source
 
 

Maria from Horizon Properties, Inc.
Specialty: Mixed Portfolio
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

It's okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I need something easy that will work with QuickBooks and has a double entry type accounting program

Pros

It was the first program we used - it was great at first. They were supposed to help us incorporate QuickBooks into it but that never happened

Cons

That it is not a accounting type program - it goes off line at times that are inconvenient to us because we are in Australia time zone

Review Source
 
 

Jasmine from Quasar Property Management & Real Estate
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Wonderful and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use - and you can create custom fields to cater to your company's needs. Uploading images with ease.

Cons

I would like to add the standard markup for vendors to the portfolio verses the vendor themselves. Since management agreements may vary in percentage I would like to customize this field. Right now the only markup area is located in the vendor field.

Review Source
 
 

STEPHEN from PROPERTY MANAGEMENT
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

TO EXPENSIVE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

OVERPRICED

Cons

THE SOFWARE IS OVER PRICED AS WE ARE ONLY A SMALL MANAGEMENT COMPANY, IT IS FAR TO COMPLICATED FOR US TO USE, NO ONE WOULD WORK WITH US AS THE AGREEMENT WAS UNDER CONTRACT. WAS A MISTAKE EVER SIGNING UP. TO COMPLICATED, AND WOULD NOT WORK WITH US ON PRICING, AS I WANTED TO TERMINATE BEFORE THE END OF THE CONTRACT.

Review Source
 
 

Jim from Pointe Vista Management, Inc.
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great back office, terrible resident and onsite manager interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Such great potential, but terrible execution. They add modules that do not fully integrate with existing modules. Customer service is great with the accounting sections but don’t ask about Maintenance Plus.

Pros

Great back end accounting, Reports are “semi-customizable’, Dashboards are a nice feature, Ability to add custom fields.

Cons

The entire mobile app system is completely unusable. No capability to create a work order in the field on your phone or tablet via an app. Maintenece plus is a joke, it doesn’t fully integrate into Propertyware and customer service doesn’t understand it either therefore rendering it useless. To add insult to injury you still cannot create work order out in the field.

Review Source
 
 

Melanie from Chattanooga Property Management
Specialty: Residential / Single-family
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

So much wasted potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software has SO much potential to corner the market, but it is clearly not designed by anyone with practical experience in property management. If the designers would consult with real-world users to learn how life works in our industry, and implement accordingly, it could be so much more efficient and productive.

Pros

Integrated accounting; custom-field options; full-service software; built-in credit reporting and ACH functionality

Cons

So many features that not all of them are expertly designed to function logically or flow properly; tech support often is more clueless than we are; report customization is VERY limited (though there are a lot of standard reports available)

Review Source
 
 

LE from Mayfair Homes
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Extremely frustrating experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is an improvement over using Excel spreadsheets as our repository for tenant activity and maintenance requests.

Cons

Process from the get-go signing the contract until now as users has been a huge pain. Their contract is very unclear and uses terms only they understand. They kept making errors in the contracts and had to re-send multiple times. Implementation was very high level and they push you to take training courses on your own time to learn the software. Set up process did not go smoothly. Couldn't get check scanner to work even after hours on the phone with Support. One key reason we chose this software was because of its ability to sync with QuickBooks. But they provided incorrect training materials on the sync to QuickBooks and also gave conflicting answers on other questions I had about the sync so I ultimately lost confidence in trusting the data to sync with QuickBooks accurately. Some Support reps cannot answer basic questions about the software nevertheless technical questions. Software is not intuitive. Reports are not user-friendly. Biggest frustration though is the constant billing errors. Each time I look at our billing history there is a new surprise. They will charge our account and provide no supporting details for the charges. Most of the time it's been due to an error that I have to bring to their attention to get reversed. It has been an extremely frustrating process from beginning to end. Look forward to investigating other software programs as we getting closer to our contract expiration.

 
 

kennethk from A. E. Newman, Inc.
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Poor customer service and follow up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The program does the basics but that is about it. They have added staff to help with customer service but it has not made a difference.

Cons

Poor customer service and follow up, tenant online payment fees are outrageous and their answer was "don't worry the tenant pays them", interface is behind the times. I would give other options a serious look.

 
 

James from PMI Palo Park
Specialty: Commercial
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Behind other software brands

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If this was not required by my franchise, I would go with a different product. At this point I am so fed up with PropertyWare I am considering using a different product despite the requirements.

Pros

Has lots of features. Nothing else. They are requiring me to put in 100 characters, but I don't have 100 characters worth of good to say about it.

Cons

Jumps to different screens
Reports are difficult to understand and there is no explanation
Difficult to make changes, locks entries for needless reasons
Most customer service personal have very bad accents. I don't have a problem with people from other countries, but it gets really frustrating when they can't understand you and you can't understand them.
Horrible, NNN tracking.

 
 

Esther from Pierce Properties
Specialty: Apartments / Multi-family
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

No Customer Support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Propertyware does NOT care about individual support for customers. A least not small business customers.

Pros

The software can be self taught and easy easy to follow. The user friendliness is all that this product has offerd.

Cons

No customer support. Two months ago I completed paperwork to upgrade to a "new platform." Nothing had been done. It took a year and a half before over credit card processing changed over. Propertyware also failed to deposit the rents into my bank account. I have asked for help and sent the list of issues and questions and no one responds.

 
 

Amy from Paragon Rentals
Specialty: Real Estate Developer
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Owner of several apartments and single family houses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Propertyware has an amazing customer service department. You call them and someone will ALWAYS be there to support you. The real problem is that PW is so hard to use that you find yourself needing to call in all the time. Propertware also has the ability to run some pretty amazing reports.

Cons

Propertyware is VERY expensive compared to other products. The system is not user friendly and they charge for everything. I switched over to Appfolio and the price was much cheaper. The tenants can all pay online using the Pay Near Me product instead of me paying to scan the checks in through the deposit machine. The overall system is so much easier to use.

 
 
 
Write a Review
Showing 1-20 of 36


September 2018

September 2018

Not my cup of tea

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have tried many different property management softwares and this one is kinda not good for me. I own a small amount of rentals, so the pricing is too high for that number and functionality is also lacks features I need.

Cons

Too pricy for a small landlord and the design looks quite hard for me.

Review Source: Capterra

  Response: RealPage, Propertyware

Date: September 2018

September 2018

 

Thank you for taking the time to write this review of Propertyware. While you didn't find that it met the needs of your small PMC, we hope you'll consider us again as your company needs grow and change.

 

Antoinette from Panther Creek Parc

June 2018

June 2018

Looks great but difficult

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use.

Pros

The interface looks great, looks easy to use and get from one section to another. Love that it does not time you out quickly, so if you have to step away from the computer for a moment you can pick up where you left off without losing what you were doing to log in!

Cons

It takes forever to get files downloaded. Having a preview page for documents instead of having to download each one would be beyond helpful.

Review Source: Capterra

  Response: RealPage, Propertyware

Date: June 2018

June 2018

 

Antoinette, thanks for taking the time to post this review. Unfortunately, it looks like it was classified as Propertyware though your property does not use the software.

 

Nina from Business Broker World

May 2018

May 2018

I was a bookkeeper and the team lead for dealing with issues on Propertyware.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The integration into rent, and ledger system. It was easy to pay vendors in bulk and they have an Owner payment system that most companies don't have.

Cons

The timetable to fix community wide issues was Very POOR!!! They would have us submit requests on a Community Board and wait for votes, supposedly the ideas with most votes would be worked on. Trouble is there were SEVERAL complaints about the same issues with 1000's of votes that sat on the system for 2 years!!! Still new people would call, complain and write ideas to no avail. It seemed the tech team or development leaders would choose the easiest tasks to fix and leave the real issues alone. They'd agree to work on a simple font or logo design but ignore the bigger issue of reports or accounting. This was a constant issue and aggravating. I had to run several reports into an Excel and merge them to get the information needed.

Review Source: Capterra
 


March 2018

March 2018

Very good software. Tons of features and options. Sometimes cumbersume, but full of great tools!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All of the features and customization options. We have used Propertyware for over 3 years. It has helped us streamline, analyze, and improve our operations.

Cons

It can be a very cumbersome tool at times. Propertyware can be used by someone with a few properties or a property management company with a thousand properties. Being a smaller company means we use it on a far smaller level than some may.

Review Source: Capterra
 

Kenny from Software

March 2018

March 2018

Useful software that's feature rich. Could have used some more supporting tutorials and intro.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The application is feature rich, cloud-based and comprehensive in its offering. The browser-based interface was nice and was pretty responsive.

Cons

Could be more intuitive and come with better start-up tutorials. It would have been helpful to be able to better manage sub-accounts and allow for multiple logins to access different accounts.

Review Source: Capterra
 

Cody from Community Builders

March 2018

March 2018

This is a great software if you are just looking for the basics and a low price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that you can merge forms with leaseholders in the database. Obviously this function makes it a lot easier to send notices to residents who are late on their rent.

Cons

As I said before, this is a good software for the cheap price, but there are other softwares that are more robust and easier to use.

Review Source: Capterra

  Response: RealPage, Propertyware

Date: March 2018

March 2018

 

Hello, Cody. Thank you for your review! We appreciate your response and hope you and your staff are taking advantage of the advanced functions Propertyware has to offer.

You can access our expert courses by selecting the "Training" link on the top right of the navigation bar after you login to the system. Our software is so customizable, you may be surprised at the additional options available to help you achieve your business goals.

Cheers,

Casi Rollins
Director of Product Marketing - Propertyware

 

Carolina from Huawei Technologies

March 2018

March 2018

Property management, marketing and accounting.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've definitely gotten a scalable solution that helps property managers to maintain the properties with automated and optimized flows work.

Pros

I like social collaboration between property managers, landlords and tenants. Digital marketing functionality is very full of digital marketing. The training process is and implementation can be done in a very short time.

Cons

The downside is that it is not aimed at commercial or large properties. The software can not be installed on computers either, it can only be done through the cloud.

Review Source: Capterra

  Response: RealPage, Propertyware

Date: March 2018

March 2018

 

Hello, Carolina. Thank you for posting your Propertyware review. We do have plans to expand our solution for commercial property management use in the future. Would you be willing to share more information with us about your requirements?

I look forward to hearing from you and thanks for being a Propertyware user!

Cheers,

Casi
Cassandra Rollins
Director, Product Marketing

 

Avalon from John Curry Leasing

March 2018

March 2018

I've been using Property Ware for a few years now and am impressed with the ease for our tenants.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like that I can easily update the tenant ledgers as well as send out letters in real time. The tenants can easily get ahold of me.

Cons

We have had several issues where tenants are on autopay and they have been charged twice. It takes awhile to get it reversed.

Review Source: Capterra
 

Anae from The Pointe at Central
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Hard to understand at first but very once you get it its easy

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Organization skills

Pros

It lets you customize things like the building, rates, and apartments easily. Slow tech support but they usually figure out if something is wrong

Cons

Tech support can be very slow. Very old looking. Also wish there was a maintenance side for things in the property

Review Source: Capterra

  Response: RealPage, Propertyware

Date: March 2018

March 2018

 

Hi, Anae - Thank you for the review! We appreciate you taking the time to provide feedback. We do have a maintenance application as well. I'll have someone reach out to discuss that with you.

Cheers,

Casi
Cassandra Rollins, Director - Product Marketing

 

Bermel from Royal Rose Properties
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

It is an awesome web tool mor epowerful than Podio in my personal view.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

all the benefits that a company is expecting

Pros

The system is easy to use and very well organized in a matter that you will not miss anything you have put in details. Purely awesome tool !

Cons

When it is down. But not all the time. There is an alrt that they will have a maintenance on the said specific date.

Review Source: Capterra

  Response: RealPage, Propertyware

Date: March 2018

March 2018

 

Bermel -

Thanks for leaving your review of Propertyware!

Cheers,

Casi
Director of Product Marketing - Propertyware

 

Michael from Royal Rose Properties
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Propertyware is complex and challenging, but provides nearly comprehensive functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our property management company, Royal Rose Properties, literally could not function without it.

Pros

Their "custom fields" option allows you to record just about whatever information you want or need onto every (unit/building/portfolio/contact/work order/lease/vendor/etc./etc.). On top of that, the system is robust enough to then allow you to create reports that provide, filter by, sort by, and otherwise use that custom data, which means it's useful for tracking just about everything. Which is HUGE for a big, complex mess like property management.

Also, while their support system is occasionally (not always or even often!) slow, they do always follow through, and they're tenacious about getting to the bottom of problems. Also, they do actually pay attention to and actually (occasionally) implement new-feature requests, which is really rare in my experience and alone makes them awesome.

Cons

It looks like it's from 1990...and it *acts* like it's from 1990. Which is to say there are lots of small, annoying inconsistencies in the way things are treated that add up to a significant headache without ever actually making you feel like any one thing is enough to make you switch services. For example, you can right-click on a link to any property, lease, or contact and open it in a new tab -- but you can't do that for Work Orders; for whatever reason, they're called through Javascript instead of through a URL, *despite HAVING a unique URL* that you can easily link to. So why is that one thing alone unable to be right-click opened?

For another example, you can set a pop-up message to show up whenever you view a property/contact/etc, and that works just fine IF you get to that page by clicking a link to the page. But if you've already been to that page and you use the Back button to get to it, the software deposits you at whatever point in the page you were at when you left...and the pop-up is still way back up at the top of the page, so you have to scroll all the way up to close it, then scroll all the way back down to where you actually want to read (because it greys out the whole page when the pop-up pops up.)

Review Source: Capterra
 

Heather from Camden Property Trust

December 2017

December 2017

We use this software at work. Although it's easy to navigate, there's frequent site crashes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This site is easy to navigate and doesn't need much training to use reports, tabs, or find what you need. The look and font is clear and easy to read, and the recent update they applied is much easier to access

Cons

I don't like how the system Crashes often. It won't load information quickly and this is almost a daily occurrence that this happens. It sometimes won't loads my preset username and password and can take a while to resolve the site issues. I'm particular, after it does updates, which is really frustrating.

Review Source: Capterra
 

Dan from PGM Real Estate

October 2017

October 2017

Not the best but still gets the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Makes marketing vacant units easy and syndicates to many other sites. Propertyware app is a nice touch for property managers on the go.

Cons

Cannot enhance or flip photos for marketing within the software. The software can also be uncooperative when working on a mac computer.

Review Source: Capterra
 

Benton from RentVest
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Good software with a lot of good features. Lacks innovation and an open API

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Revenue generating features
Has everything we need to run our company
Good report system
Has abilty for tenants/owners to make payments
Application screening built in
Listing syndication built in
Owner draws on a mass scale are pretty easy to do
Portals for tenants and owners with communication module

Cons

no open or capable AP
The customer portals are archaic in design and sometimes does not work on mobile phones
Accounting practices are too complicated
Wish it was more open to customization

Review Source: Capterra
 

Kyle from Paramount Realty Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Painful Experience - Not Intuitive - It can eventually do what you want it to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Many report options.

Everything is very customizable.

The pay owner and pay vendor flow are pretty simple.

Cons

Not an intuitive experience. For example, why is the vendor list under the "money out" tab?

Honestly, it kind of hurts my eyes to look at the interface for a long time.


Review Source: Capterra
 

Julie

April 2017

April 2017

Nightmare of a company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to create our own fields which are available in reporting and views is great. Online bill pay for tenants and ability for tenants to submit their service requests on line is great. Bulk lease renewals are great, along with modifiable mail merge templates.

Cons

Everything else! The customer service is horrible. Submit a ticket, and maybe if you are lucky they will contact you weeks later. But then they will tell you that what you are asking for is an enhancement and you should submit it in their knowledge base. Generally...they consider everything an enhancement, even standard things that really ought to take a week at most to implement and test. Tiny adjustments could make huge difference for usability, but it seems like any ideas submitted to the knowledge base go into a black hole...never to be seen again. Even true bugs take over 3 months to fix...I think I am still waiting on one..it's now been 5 months.

My background is technical...database development/programmer for 18 years, so maybe my frustration with this company is more than others who are standard users. Regardless, their first line of support is a joke...telling you to reboot your machine etc. I have to go through a number of people to get someone that actually understands what I am saying...and even then...months later, my suggestions never come to fruition.

The basics of this software for daily things like keeping track of units, leases, work orders is good.

But if you want software where there is a functioning mobile App, or Texting, forget it. They are so far behind the times. Their calendar is a joke...and the sync with Google even more of a joke. Their tasks in the software aren't connected with the calendar, nor with the Work Orders. It's like all the supposed amazing functionality to manage all aspects of your business each live in their own little tunnel. Fabulous...as if tunnel vision of an employee isn't bad enough...now our software works the same way...talk about repeated data entry! Waste of time.

I have had 8 account managers in just over 2 years. None seem to care about us as a customer.

We upgraded to their new payment structure and have been waiting 7 months (not exaggerating) for this process to complete. They keep asking us for documentation that was already given. They tried to give us a new account rep for this midway....via canned emails welcoming us to our new product.

I am so tired of this company that if not for their ability to create our own fields (hence our own workflow)...I would have walked away long ago. My concern of going somewhere else is that will it be any better? And if we cannot create our own fields...how constrained we will be by true canned software.

I cannot in good conscience recommend this software. I truly wonder whether Real Page has any intention of keeping Propertyware...or whether they intend to sell it off and focus on their other product....which seems like it might be a better fit for multifamily. But, based on our experience with this company overall...I cannot imagine going through a data conversion only to stay in bed with this horrible excuse for a software as service company.

Review Source: GetApp
 

Tresa from SWFL

April 2017

April 2017

Bad Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer Service is on the Philippines. She repeated everything I said 3 times and still didn't understand my problem. She could not even explain to me how to navigate the system to tell me where I needed to be to follow instructions. After I said 1 sentence she would take a 30 second pause. I kept asking are you there?
I could tell she was translating what I was saying, either in her head or with a translator program. To difficult to try to explain my issues without wanting to rip my hair out!!

Review Source: Capterra
 

Sandy from PMP

February 2017

February 2017

My property manager uses this software. SUCKS SO BAD!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My property manager uses this software and is a nightmare to understand anything going on with my statements. NOT EASY to use or read. My friend with the same PM has to have a VA go through his statements every month to understand what is going on. Taking me hours to figure out my taxes cause nothing is organized in logical order on the statements. Expenses and income posted in several places. I absolutely HATE this software ...is enough to make me want to leave my PM cause they use it.

Pros

The website is OK

Cons

Incredibly difficult to understand the statements & all expenses and income is posted in multiple places. I have 15 properties and is taking me 2 days to make heads or tales of my yearly statement cause nothing is organized in a logical common sense order & houses mixed together. For example under income I have PM late fees which my PM keeps but they have it under income so it's on my 1099 and now I have to report it and then write it off....stupid!!! I have to spend at least half an hour every month to try to figure out what the hell is going on in my account. HATE THIS!!!!

Advice to Others

Make it easy to understand. Easy.....Income and Expenses under each house. Don't mix it together with BS like equity and liabilities...just income and expense and don't have these in multiple places on each report!! Also some of us have to file taxes and would be nice if you could organize your software so readers could figure out income and expenses for each house instead of having to sift through 30 pages of paperwork with it all mixed together!!! Your software is not user friendly for customers!!!!

Review Source: Capterra
 

Christine from HomeSmart Premier Property Management
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Thank you Propertyware!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Shout out to the Propertyware team for great customer service this week! We needed a past inspection pulled out of the archives and the team jumped on it and got it to us within 24 hours! Saved us a lot of headaches! Thanks!

Pros

All of it's functionality.

Cons

The email tool could use some work. Simple features like email addresses auto-populating would be very helpful. This seems like some 'low-hanging fruit' that could be done but hasn't been. Even better would be a full email server/platform within the system (but no one on the market offers this). Online application process could be a little more robust.

Advice to Others

Lots of work to get started and on-boarded to system. Once up though it is a robust system.

Review Source: Capterra
 

Arthur from vandeley industries

December 2016

December 2016

ok but not great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I wouldn't call this program an industry leader, but I would say it is better than rent manager in most respects.

Review Source: Capterra
 
 
Write a Review