All RAY Reviews
1-24 of 24 Reviews
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Simon H.
Verified reviewer
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Best Real Estate SaaS Solution
Very professional and ease of implementation
PROSEase of use, professional team development and flexibility to change
CONSFinancial data better to be on your own servers
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Kim
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Ray Connects the BDD community!
Ray connects the community on so many different levels (through the feed feature on a fun and personal level) and through insights on a professional level. It makes all of our services and shared spaces accessible to anyone at any time and helps us promote and sell addtional services. Our favorite feature is the book space feature that helps the community easily book meeting rooms and shared spaces along with the report an issue feature that ensures we offer the best quality service to all of our tenan and manage requests internally!
PROSThe feed feature along with the report and issue feature and the book space as well. It is easy to use both for our users and our teams internally!
CONSWe have too many intergrated softwares into the app, wish Ray could add features that would replace them!
Reason for choosing RAY
Ray's CMS is easy to use and it has all the features we need to ensure the best experience for our large community!
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Ramzi
Oil & Energy, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2023
Some Features for Improvements are Required
Improving by the assistance of Firas and then Aleen
PROSFollow up and assistance done by Aleen :)
CONSPrefer to have less manual work and more automation.
Vendor Response
Thank you for taking the time to review RAY, we appreciate your feedback. We will be using your valuable insight to make the necessary improvements.
Replied September 2023
Gopal Krishna
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
A Comprehensive & Dependable Solution
Good features and capabilities offerred.
PROSGret Customer Support and a Robust White-Labeled Platform/Application
CONSWe have not encountered any major issues.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied January 2024
Suzan
Education Management, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Evaluating the collaboration between AUB and RAY
My overall experience with ray is excellent. The employees are good listeners, open to comments, and problem fixers. And the application is very user friendly, with a good display. I am happy with the collaboration between RAY and AUB.
PROSWhat I like most about RAY is that it is very user friendly. The display, the way the application works and the way it integrates with the user helps the user to understand its use better. In addition to that, the communication between AUB and the employee at RAY is very good. The employee is always there to listen, and fix all the comments directly. This is making the work much easier on me. Not to forget that, the employees I contact and communicate with are very open to all my comments, I directly find my comments solved.
CONSThe only problem I am facing is related mainly to our community at AUB and not to RAY directly, is that I am unable to attract a high number of users. That's a problem I want to solve and find a way to attract more users from the AUB community to use the application.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied January 2024
Therese
Government Relations, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Feedback for Ray
The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable.
CONSNothing so far. The app has been very useful in facilitating our daily operations. It enables us to monitor our clients' bookings and transactions effectively, and the dashboard presents the data in an easily understandable format, which helps us reduce administrative tasks. Overall, we are highly satisfied with the app's performance and the exceptional support rendered by the Ray team. Their responsiveness to our needs has been commendable.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Nabil
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Ray supporting a smart hotel
It is a very pleasant and productive collaboration
PROSIt offered a full mobile app solution to our tenants and staff, with lots of useful features to help automate and organize our operations in a modern way. The solution was integrated in real-time with our engine and the orchestration was state of the art. The modularity and dynamism of Ray solution expanded our vision and it is definitely a high added value to our offering
CONSNothing to say here, they know what they are doing
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Jean
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Best community and Tenant platform
Have been using Ray app as part of my offerings at Vives Compound, and it is very user friendly and the support team keeps improving the app and add useful features.
PROSHelps us provide our services in most efficient manner. And it helps us reach customer satisfaction by reducing room for mistakes.
CONSNothing. Its an amazing app, will recommend it to all.
Reason for choosing RAY
The support User friendly Low cost Low risk pricing strategy
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Haytham
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Software!
Ray is very awesome software and it did really help us in terms of connecting the tenants with the Management, Reception, Maintenance and other teams.
CONSNothing to be mentioned as cons at this point as Ray Team helps always implementing new features.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Osama
Verified reviewer
Commercial Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Albustan
Easy to use and manage Good comments from application users
CONSSome features are not available which we understand
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Jim
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Very useful product at a reasonable cost
In a constantly evolving property management market, having our own app at a reasonable cost, where our management team can interact with all our tenants while providing access to all information related to their lease is what we liked most about RAY.
CONSThe current product is very good and very useful to all parties and has a lot of potential to grow and evolve with a room for improvement.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied September 2023
Danielle
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
RAY Application
Facilitates our daily workflow, keeping track of all leads.
CONSNothing specific, everything is good and we are coordinating with the technical team directly in case of any enhancement/issue.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied January 2024
Mohamad
Commercial Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Veteran review
Seamless experience, very intuitive and user friendly app. Great UI/UX feel. No glitches or slow processing
CONSI had a very positive experience using RAY
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Fazil
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
User Review
Visitor Management,facility Booking and Report Issue. It is easy to use and very helpful for daily management of facilities.
CONSFrom the end user side, in the facility booking section the unit number is missing. Also needs to be added easy printing option for CMS user for the booking section. (To get the report of weekly or monthly bookings).
Vendor Response
Thank you for taking the time to review RAY. The insight you provided is valuable to us and we will be using it to make the necessary improvements. A member of our team will be in touch with you shortly to discuss this further.
Replied September 2023
Sukrit
Commercial Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Excellent Team
On the mark team, always responsive and prompt.
CONSNone that I can come across, customer service is to the point.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Ghada
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2024
Professional Service
A great community management platform. Easy instructions on what to do. Great communication throughout the entire process.
CONSI cannot think of any negatives to my experience with the company
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied January 2024
Ahmad
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Ray Review
The smooth journey of the user inside the app.
CONSThe experience of connecting and chatting with the users.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you. We are exploring further the possibility of your requested integration and will update you accordingly.
Replied November 2023
Adam
Hospitality, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Customizable to you Needs
We were able to completely customize Ray to our needs at Cohort. Not only were we able to integrate Ray with our own software stack, we also were able to add new functionality to the platform with Rays assistance.
CONSNot many to be honest. I would like to see for features roll out but that will come with scale and has been increasing recently.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Giovana
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Excellent service
Their permanent support towards us, and constant improve.
CONSI have no comments so far. However, is always good to make the app to be more practical.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied December 2023
Rimal
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Highly Recommended
Awesome team and excellent support :)
PROSRAY helped us digitize our clients' experience. It's an easy-to-use software from both ends Admin and user. I highly recommend it since it helps process automation, cash flow management, and data tracking.
CONSwhatever features we needed were worked on and developed :)
Omar
Hospitality, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Hospitality Community App
The ability to provide our hotel guests and other community members optionality and flexibility in how they use our product as a hotel brand. The Ray platform is a big part of our customer journey.
CONSLack of availability to have multiple-sites under one brand name. From my understanding, they are currently working on this feature.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied November 2023
Mohan
Commercial Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Important App for Busy Life
Can reach for everything required to related fields in our daily using device mobile easliy and instantly. User friendly.
CONSMay not be so effective in emergency cases to be responded.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback. The insight you provided is valuable to us and we will be using it to make the necessary improvements.
Replied September 2023
Mackram
Computer Software, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Amazing team driving a great product
Team availability and their technical knowledge that makes working with them smooth
CONSTheir old subscription external integration was complex, luckily their new beta one resolves all of that
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied December 2023
sarah
Real Estate, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Good review
Easy to communicate with, professional team.
CONSThe product can be more flexible and better adapted to each company's needs.
Vendor Response
Thank you for taking the time to review RAY. We appreciate your feedback and hope we can continue to be helpful to you.
Replied January 2024