Along with the ease of use,  the customer support of the friendly staff was a bonus.

Excellent Software at a Great Price & Excellent Customer Support.

The amount and different types of reports you can generate can give you a better idea of how efficient your hotel runs.

I cannot block out the unit for my own use. I get a software database error.

Great soft ware with user friendly functionality. Serves the functions and meets the need of our organization.

For the most part easy to use. There were several reports I liked a lot.

I like some of the functions, and how easy it is to use.

The user interface is terrible. It looks so outdated and customer service is terrible.

Lots of great functions such as Group Reservations, Add-ons to upsell on booking engine, Built-in booking engine, integrations with various POS and other software.

I like that the software is intuitive, easy to use and easy to train.

There are issues with authorizations becomeing confusing for our guests and they think we have double charged them.

Support is awesome! specifically [SENSITIVE CONTENT HIDDEN.

Great customer support service. Compatible with many CRS systems.

There are a variety of uses and customer support is quick and helpful.

To do more Revenue Management and Promotional Rates. The updates that happen so frequently are very nice.

From the time I first contacted RoomKeyPMS to inquire about their software, which is over five years ago, to today, I have always had amazing customer support.

It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

I have been complaining about this for about 1 year. I got an automatic reply back from the room key PMS saying they opened a bug report.

Really like having the system cloud based and just about everything integrated into one system. Pretty easy to use once you start working on it regularly.

Katie Mclane with roomkey has been outstanding in her ability to help with any issues  I have encountered.

If you still need help, the customer service is exceptional. They are prompt, polite, knowledgeable and very friendly.

Easy to implement, easy to use, service line is great, many interfaces, user friendly rate management tools, friendly and responsive staff.

No inventory for Guest Services (cots, cribs, etc.). Overbooking seems to be an issue that comes up a lot even if you are just going into a.

The reason we picked it is because our city of operation loses electricity and internet often, and the Smart Files allows us to do check-ins and check-outs regardless.

No one at the the hotel likes it. I'm wasting time on the software instead of working with the guests.

Roomkey is worth the money investment. It has very nice customer support and easy to use.

Flexibility of system, easy integration with other softwares and systems.

The software is user friendly, and easy to manage when it comes to reports.

This cloud based system is very easy to use and for new Front Desk Agents easy to learn. The customer service is top notch, especially Adam who is always very patient and responsive.

As a non-profit organization, the combination of features and affordability made this product a winner.

This is the best PMS out there for my money. Opera is certainly the standard, but RoomKey does everything needed.

It is a good program for the monthly fee. Easily integrates into our kiosk and gate programs.

Webself storage is a great site for self storage facilities. I have the pleasure of working with my rep she has been so much help.

I don't require a great deal of interaction between the provider but occasionally need some help. WebSelfStorage, is always been there when we needed help.

The say they integrate with several 3rd parties but it is not true integration, manual processes must come into play in all APIs. Terrible software that needs to be scrapped and built correctly.

We have found that the support to be great and very helpful. Overall our experience has been a good one.

WSS 2.7 is only serving to hinder our business and lose us money.

This software has enormous content and it's ease of use is refreshing.

The reports are fantastic to let you know who did what, the management reports of what your rents and sales have been.

Currently, I am frustrated with how quickly the ledger updates with reversals, and how it reports/ Displays itself.

Thanks to her excellent service we are able to better serve our customers. Kudos to the WebSelfStorage team as well for constantly excellent service.

Rich feature set, easy to use user interface, retail integration and inventory,  credit card processing is very cost competitive.

No answer to phone calls, their web contact form is broken and errors out, so you're just out of luck. DO NOT RELY ON THIS SOFTWARE FOR YOUR BUSINESS.

It is nice not to have to email myself a photo, create a folder on my computer to document important things like this. Also, Check out the Call center.

Best self storage managemetn software for the money.

Like the ability to call someone or online chat with them to help me with issues when they arise and they are always very helpful.

It's nice to be able to save the payment type: that makes processing payments easier for us and less time consuming for our client. Auto pay is great - I wish every client would utilize that option.

Charges for reservations and computer not opening when website is having problems.

For the last 8 years it has been one of the worst experiences with a software provider I have ever had in my 45 years of business.

Integration was a little difficult and time consuming especially the conversion process itself. We had tomake many changes once the conversion took place.

Excellent, simple and easy. Great support staff, well trained and well lead.

Do yourself a favor, and avoid my frustration with them. Outside of the down times, there's bugs and issues with the system.

Overall business has improved greatly. The integration of the tenant insurance and reporting for multiple facilities are our most favorite features.

Same as the Web-Best fiasco a few years back). The functionality and and user friendliness of the software is terrible and there is nothing intuitive about it anymore.

They call this an upgrade, however it does not work correctly and the previous program was a poorly functioning program but this is worse by far.

I loved the free tech support for the first 120 days.

I think this software was designed to make it as difficult and unpredictable as possible.

We lost all cc info on files, the invoices are so messed up tenants are called daily to find out why they are in auction status when they just paid.

While I understand there are glitches with new software programs, these glitches are ridiculous.

WSS rewrite, upgrade, or whatever they will call it next, is the worst software, with the worst customer service that I have ever come across throughout the years.

Everything - I'm canceling after 8 years. Update is a nightmare - they just tried to take out of our account from February - terrible customer service.

It helped us get set up and fully integrate the software for payment processing. The integration of the tenant insurance was helpful too.

I admit it is a very complicated program, designed to cover all options, but this complexity makes it frustrating for me with a small self storage facility.

I like the ease of use, the reporting for storage and the mapping features.

US Dollar

RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. The software stores data in the cloud that allows users to access the system from anywhere.


RoomKeyPMS aims to help hotels find, acquire, and effectively manage their guests. The solution combines front desk management with web-based reservations, mobile accessibility, and social media. The complete suite of services reinforces the property's brand at every point and encourages bookings from multiple devices like computer, tablets, and smartphones. The software provides regular and adhoc reports covering average daily rates, hotel occupancy, and providing insights into seasonal trends and forecasting. The application allows hoteliers to drive hotel bookings via offers through a cost-effective performance based system.


RoomKeyPMS is suitable for independent hotels of just about any size, multi-properties, and other property types like B&Bs and resorts. RoomKeyPMS also offers around the clock support from a team experienced in all aspects of hospitality.



LongDescription

Employee Management

User Management

Electronic Payments

Multi-Channel Management

Price/Margin Management

Data Synchronization

Reservations Management

Credit Card Processing

Spa/Activity Management

Invoice Management

Reviews Management

Single Property

Customer Database

Calendar Management

Room Booking

Guest Experience Management

Housekeeping Management

Data Import/Export

Promotions Management

Multi-Location

Booking Management

Multi-Currency

Rate Management

Channel Management

Maintenance Management

Extended Stay

Marketing Automation

Revenue Management

Front Desk Management

Activity Dashboard

Online Booking

Reporting & Statistics

Multi-Property

Availability Management

Customizable Templates

Billing & Invoicing

Discount Management

Ratings/Reviews

GDS/OTA Integration

Reporting/Analytics

Billing Rate Management

Built-in Accounting

Point of Sale (POS)

Third-Party Integrations

Catering Management

Maintenance Scheduling

Task Management

Inventory Management

Loyalty Program

Web browser (OS agnostic)

To receive accurate pricing, contact RoomKeyPMS directly at https://roomkeypms.com/capterra/

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

RoomKeyPMS

In Person

Live Online

Webinars

Documentation

Videos

WebSelfStorage is an online property management software that helps businesses manage facilities, reservations, tenant insurance and more. Key features include deposit tracking, property map, customer management, access control and late fee calculation.

The platform enables customers to receive reminders for rent dues, transfer payments and track rent histories on a unified interface. Additionally, WebSelfStorage allows teams to create maps and color-code specific information using site map tools.

WebSelfStorage lets businesses integrate the system with several third-party applications including Quickbooks Online and Quicken.


Access Controls/Permissions

Late Fee Calculation

Contract/License Management

Template Management

Client Portal

PCI Compliance

Alerts/Notifications

Auction Management

Customer Management

Security Gate Access Control

Reminders

WebSelfStorage is available as a monthly subscription, priced at $44.95/month. A $10 discount is offered to U-Haul Dealers, making their subscription $34.95/month. A free demo is available for anyone who wishes to try out WebSelfStorage for up to 60 days.

RoomKeyPMS vs WebSelfStorage

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