Reports, Integration, Leadflow, Support.

It is only permitted to admissions and fee collection.

It is better then other CRM options and it is easy to use. Clean dashboard

I love the reporting system of Meritto.

It taking to much time if we download some reports.

- Onboarding and team support - Good customer success team, available to help

There has been no improvement to the features for over a year despite significant flaws and a lack of customer feedback taken by the product team. Lots of missing functionalities - we moved most of our applicant tracking to Google sheets.

The experience with the CRM and the team supporting the CRM has been quite an empowering one w.r.t to the technical side since this the first multifaceted CRM I have worked upon. The product is quite helpful and is a user friendly one.

The various features of the CRM especially those for pulling out reports, data analysis, comparisons, cost identification, graphical reports which give the insight into the total leads output as well as individual counsellor performance are quite helpful and impressive. Each lead integration and the steps followed can be accessed and assessed at all the different stages in the workflow by the admins help to monitor the process at every single stage. Addition of features like call recording would make it a perfect product.

It's a convenient and effective interface but may need few more sessions to make it user-friendly for someone who is a slow learner.

Accurate info when we apply filters on lead management . we can creating a self new campaign that is super easy and allocated to team members for admission conversion . A very smoothly and easy to use when we fill the candidate details .

major issue is facing when candidate is done any admission payment or application form payment at admission portal and it is not showing on Student npf timelines on that time we can not take follow up for admission conversion and candidate lost the connect with counsellor.

easy to use, very good customer relationship executive, response rate of Meritto team is faster

little complicated software, requires some training to use software

Overall, users often find Meritto to be a valuable tool for managing admissions processes in educational institutions. Its intuitive interface and comprehensive features streamline tasks such as application management, communication with applicants, and data analysis, saving time and effort for administrators.

Meritto (formerly NoPaperForms) has several impressive features, but what I particularly appreciate is its user-friendly interface and comprehensive functionality.

I don't have any dislike about the same, however Some users may have experienced difficulties with the learning curve when initially using the platform, especially if they were accustomed to a different system.

Over all experience is good till now , issue

Lead management and registration is the most i like

No issues till now, i need to have better hand on the product

Outstanding software and user friendly.

The filters works perfectly. If we select the customized filter will get the exactly selected details in the same order when downloaded.

Batch wise filter - The main filter we should be able to select multiple batches

Faiz and Priye were very helpful and supportive in On-boarding process,

Simplifed and ease of use, everything at one place

Very good. Happy with the product and coordination.

Ease of use Multiple Reports Integration with ERP Automation in workflow

Nothing much. This is one time use and complete depending on platform.

i like how the things are customized to users needs. A good CRM and data management tool. it works best with exotel.

While handling the long call, half of the details are filled. but, while on the call NPF logs out automatically, making it difficult to find the lead and update the information. Pop up for calls work very rarely making it difficult to find lead as call hits. some time NPf fails to generate leads, which is being more frequent now. And on heavy call flow this becomes a major issue

good, very good, excellent , and superb

easily get student full details and application till admission enroll

there is no least about meritto . its very good to acesses

We started using this CRM when we were struggling with a negative perception spread by competitors. NPF was used for sms and email campaigns.

The product is highly customized for education industry. Quick to deploy. Most required features are there. Most important is the analytics which is provided to the user. We used to get monthly/bi-monthly updates and it helped. The admission tally exceeded the target.

The total cost of ownership runs a bit high. However, it is best left to the bargaining skill of the client.

Easy to Use. Lead Nurturing Feature. Lead Activity Timelines.

Monopoly in Increasing the prices (SMS, WhatsApp) or charges on online payment. Can not track the Raw Data nurturing activity (like we can not do effective nurturing using RAW Data communication).

Overall experience is good as it helps in sorting and managing all the information needs to nurture and follow up at a single place to all the teams for simultaneously working.

The simplistic dashboard and end user-friendly panel make it very easy to use and implement.

The marketing and communication part needs to be enhanced and updated as per the industry.

I think overall its very simple to use, if your are using excel or google sheet then i will advice pls use this protal if you r handling data in excel or other data base.

Most likely feature is its very simple way to reassign the lead and easy to make filter and sorting data link google excel or offline excel

some time difficult to make report and analysis. so should easy to made this

Overall experience has been great

It is quite easy to manage leads here and find them when required, data are well maintained , admission tracking, lead management all is good. The quick add option to add leads is quite helful.

Sometimes takes long to response// lags on multiple filters

I like the Customer support. Whenever we call them they are ready to help us.

More customer friendly they can make for automation and all.

Best platform for lead management , and admissions

Follow up notification, Mailer and text reminder

Calling interface need to be improved for users

Enhancing the organization of lead data, expediting promotion procedures, and optimizing the execution of administrative duties are key strengths of NPF Meritto. The intuitive design of NPF Meritto ensures seamless navigation and effortless utilization for police personnel, promoting user satisfaction and efficiency. NPF Meritto stands out for its provision of comprehensive support services and guidance, ensuring users receive timely assistance when navigating the platform or encountering challenges.

Users may encounter challenges due to occasional technical malfunctions, system outages, or sluggish performance, hampering their effectiveness in utilizing NPF Meritto. The platform's navigation could pose difficulties for users, particularly in the absence of sufficient training or assistance, hindering their ability to fully leverage its capabilities. Some users might perceive NPF Meritto as deficient in key features or tools necessary to meet their operational requirements, potentially limiting its utility in their day-to-day tasks.

My overall experience with the Meritto has been really good due to the simple UI for ease of understanding of the tool and its functions. It also saves time by bulk emailing and scheduling the emails. However, not being able to attach more than one attachment to an email makes me work more by creating a zip folder and adding the required files to it. Adding this might also be helpful for users like me.

Simple UI, ease of use, flexibility, and access through various devices.

-I'd don't dislike but I would like you to add a feature that lets users search multiple email IDs at once, this will make it more user-friendly for bulk emailing. - I'd also recommend you let Grammarly or other similar tools work on the Advanced email creation while communicating with the leads. - If we could add more than one attachment to the emails it'd also be helpful for several Meritto users.

-Online platforms often streamline processes, making tasks quicker and more efficient compared to traditional methods, -Users can access the platform from anywhere with an internet connection, providing convenience and flexibility -A well-designed and intuitive interface can enhance the user experience, making it easier for individuals to navigate and use the platform -Regular updates and improvements can enhance the platform's functionality and address any issues, keeping it current and competitive.

-Depending on the existing systems within a company, integrating Meritto with other tools or software might pose challenges -Like any software, Meritto may experience technical glitches, downtime, or bugs. Users may encounter issues that impact their ability to use the platform effectively, leading to frustration and potential disruptions in performance management processes

Easy to use, Plenty of customization, Simple and intuitive.

Data management: The current data management system is not very efficient. It is difficult to find and access data, and there is a lack of centralized reporting. A better data management system would make it easier to track data, identify trends, and make informed decisions.Better filters: The current filters are not very granular. They do not allow users to filter data in a way that is specific to their needs. Better filters would allow users to drill down into the data and get more insights.Multiple real-time dashboards: The current dashboard only shows a limited amount of data. Multiple real-time dashboards would allow users to track different activities in real time. This would be helpful for monitoring performance and making quick decisions.

I had come across this NPF in the year 2019 and NPF team have customized their product to my online education admission in a much shorter time with wonderful support. I strongly recommend the present customized NPF - Online Education for other institutions also.

Form Filling : Self supportive form with lesser intervention by call center Complete Solution: Smooth Lead generation-management to final admission along with Fee management helped to complete the sales with lesser dropouts in the process. Dashboard for admin: Analytics available in the dashboard are helpful for remote controlling & monitoring especially for online education.

Collecting Feedback from candidates about their admission experience can be improved upon and shall be available in the dashboard in graphical representation.