We've helped dozens of businesses find registration software to help them manage registrations and automate analytics and reporting. How does it work?

Registration Software

 
CourseStorm logo
 
CourseStorm is a cloud-based registration platform suitable for small and midsize organizations offering classes such as adult education programs, community education programs, after school programs, camps, fitness classes and more. Users... Read More
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CourseStorm is a cloud-based registration platform suitable for small and midsize organizations offering classes such as adult education programs, community education programs, after school programs, camps, fitness classes and more. Users... Read More
 
GoSignMeUp logo
 
GoSignMeUp is a cloud-based registration solution for online courses. It offers online and on-site registration, payment processing and attendance management functionalities within a suite. GoSignMeUp integrates with popular learning... Read More
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GoSignMeUp is a cloud-based registration solution for online courses. It offers online and on-site registration, payment processing and attendance management functionalities within a suite. GoSignMeUp integrates with popular learning... Read More
 
etouches logo
 
etouches is a cloud-based event management platform that enables event managers to streamline processes in the event planning lifecycle. This system caters to the needs of small, midsized and enterprise-level customers in segments... Read More
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etouches is a cloud-based event management platform that enables event managers to streamline processes in the event planning lifecycle. This system caters to the needs of small, midsized and enterprise-level customers in segments... Read More
 
Configio logo
 
Configio is a registration software solution that provides a way for businesses to build their own curriculum for online courses. The program includes exams, chapters, assignments, and syllabi within a web-based format accessible from... Read More
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Configio is a registration software solution that provides a way for businesses to build their own curriculum for online courses. The program includes exams, chapters, assignments, and syllabi within a web-based format accessible from... Read More
 
Eventbrite logo
 
Eventbrite is a cloud-based event management and ticketing platform that allows users to organize events and sell online tickets for events like charity programs, music festivals, conferences, among others. The product can be accessed... Read More
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Eventbrite is a cloud-based event management and ticketing platform that allows users to organize events and sell online tickets for events like charity programs, music festivals, conferences, among others. The product can be accessed... Read More

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Eventgrid logo
 
Eventgrid is a cloud-based event registration and ticketing platform that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules. Eventgrid... Read More
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Eventgrid is a cloud-based event registration and ticketing platform that helps users organize conferences, seminars, festivals, shows, forums and matches. Key features include event management, ticketing and payment modules. Eventgrid... Read More
 
Front Desk logo
 
Front Desk is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution supports scheduling, billing, client management, reporting... Read More
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Front Desk is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios and music and dance studios. This solution supports scheduling, billing, client management, reporting... Read More
 
ASAP logo
 
ASAP is a cloud-based membership management software solution that caters to the needs of both small and midsize organizations, as well as large enterprises. This solution helps organizations manage classes, after-school programs,... Read More
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ASAP is a cloud-based membership management software solution that caters to the needs of both small and midsize organizations, as well as large enterprises. This solution helps organizations manage classes, after-school programs,... Read More
 
Regpack logo
 
Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities... Read More
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Regpack is a cloud-based event management software solution designed for small and midsize companies. This product offers event registration, attendee management, client management, event sponsorship and travel and ticketing functionalities... Read More
 
Bizzabo logo
 
Bizzabo is an integrated web-based event management platform that enables organizers to run events by allowing them to sell tickets online, build custom event websites and create user communities. The product caters to the needs of... Read More
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Bizzabo is an integrated web-based event management platform that enables organizers to run events by allowing them to sell tickets online, build custom event websites and create user communities. The product caters to the needs of... Read More

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ChronoTrack logo
 
ChronoTrack is a racing event registration software solution to help race organizers manage participation and track athletes and race results. This cloud-based solution is designed to deliver live scores and live streaming of events. ChronoTrack's... Read More
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ChronoTrack is a racing event registration software solution to help race organizers manage participation and track athletes and race results. This cloud-based solution is designed to deliver live scores and live streaming of events. ChronoTrack's... Read More
 
123Signup Association Manager logo
 
123Signup’s Association Manager platform is built to serve the needs of small associations, trade organizations, clubs and other member-based organizations. The solution provides membership and event management tools to automate... Read More
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123Signup’s Association Manager platform is built to serve the needs of small associations, trade organizations, clubs and other member-based organizations. The solution provides membership and event management tools to automate... Read More
 
InitLive logo
 
InitLive is a cloud-based volunteer and staff management solution designed for companies of all sizes. It offers event scheduling, communication and reporting functionalities within a suite. The software is well-suited for managing... Read More
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InitLive is a cloud-based volunteer and staff management solution designed for companies of all sizes. It offers event scheduling, communication and reporting functionalities within a suite. The software is well-suited for managing... Read More
 
Jumbula logo
 
Jumbula is a cloud-based registration tool suitable for businesses of all sizes in a variety of industries. Features include online registration and payment options, marketing and communications tools and admin dashboards. Users can... Read More
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Jumbula is a cloud-based registration tool suitable for businesses of all sizes in a variety of industries. Features include online registration and payment options, marketing and communications tools and admin dashboards. Users can... Read More
 
Arlo logo
 
Arlo is a cloud-based training and event management platform designed to help users promote, sell and deliver courses and events. Arlo helps users automate manual processes by providing scheduling, automatic communication, custom reporting,... Read More
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Arlo is a cloud-based training and event management platform designed to help users promote, sell and deliver courses and events. Arlo helps users automate manual processes by providing scheduling, automatic communication, custom reporting,... Read More

 

Buyer's Guide

by Brian Westfall,
Market Research Associate


Organizing events is no simple feat—it takes several processes working in tandem for things to go smoothly. These processes include:

  • Planning the event
  • Marketing the event to potential attendees
  • Handling registrations
  • Collecting payment
  • Addressing feedback
  • Following up with attendees

The overall success of an event depends on the number of registrations it receives. The more attendees, the more opportunities to gain paying customers, which is typically the goal. This is where event registration software can help: These solutions automate the registration process by allowing users to perform actions such as self-registering through a cloud-based interface and checking in through kiosks or bar-code scanners.

This guide can help potential buyers find the best registration system for their needs. Here’s what we’ll cover:

What Is Registration Software?
Common Functionality of Registration Software
Key Considerations for Buyers
What Type of Buyer Are You?
Market Trends to Understand

What Is Registration Software? 

Registration software enables organizations to automate the process of event registration and streamline the process of payment collection. Among other things, the software helps with membership management, ticketing, on-site or online registrations, self check-in and badge management.

Registration solutions can also be used to administer polls and surveys to keep audiences engaged and gather attendee feedback to improve future events.

Common Functionality of Registration Software

Most event registration software comes with some or all of the following capabilities:

Attendee management Provides an enhanced attendee experience by enabling customized registrations, handling guest lists, managing seating arrangements and engaging audiences with polls and Q&As. Certain solutions allow users to facilitate travel and lodging arrangements for attendees.
Registration management Enables users to check in attendees for events, conferences or seminars through online, mobile or offline channels. Certain solutions allow users to book rooms, venues or tables for attendees, as well as register them for classes.
Calendar management Allows customers to register themselves for appointments or meetings by viewing the online event calendar. This feature may also include integrations with third-party calendar management applications used by participants (e.g., iCal or Google Calendar).
Ticketing Allows users to sell event tickets and enables registration for conferences through online or offline channels. Also allows users to customize ticket prices, types and quantities.
Analytics and reporting Enables the generation of customizable reports, allowing users to measure event ROI on several metrics such as membership type, budget utilization, audience engagement, marketing success, attendee-to-lead conversion or no-show percentage.
Event marketing Allows business owners to market their events by offering features such as customizable forms, email marketing, push messaging campaigns, promo codes and event sharing on social media.
On-site management Enables users to manage venue-based activities, including on-the-spot attendee registrations, creating and printing name badges for attendees, checking in attendees by scanning barcodes and integration with self-service kiosks for easy check-in.
Payment processing Allows users to collect attendee payments for registrations by integrating with a payment gateway. This functionality allows users to create dynamic pricing options, adjust discounts and include surge pricing features for collecting payments. Certain solutions also allow users to automate the process of payment collection and refund balance.

Key Considerations for Buyers

Here are a few other things to keep in mind as you evaluate registration software products:

Know the complexity of your registration processes. Smaller events with fewer attendees usually only require a simple registration process. However, as the number of attendees increases, so too does the demand for specialized features, such as differential pricing, discount coupons, list management for running marketing campaigns and QR or barcode scanners for on-site check-ins.

Make sure the software offers a mobile interface. As more people use their mobile devices to access information on-the-go, event planners should seek a solution that allows attendees to easily register or check-in, regardless of location. A mobile interface can help improve the user experience and reduce the work of registration coordinators by saving them the time of checking in every attendee manually.

Software should support necessary integrations. When comparing registration management solutions, know which other tools your system will need to communicate with. Consider vendors that offer integrations with customer relationship management (CRM) software for contact and lead management, social media marketing, electronic payment gateways for online payment collection and email and contact management software for push marketing campaigns.

Consider a customizable solution. The registration process should be flexible enough to enable users to register regardless of location. For an event happening in the U.K., for example, a dropdown with just U.S. zip codes or U.S. currency options won’t work. Customization can also enable users to apply certain pricing options to group bookings, such as early bird rates, discount codes and flash sales.

What Type of Buyer Are You?

The size of your business will likely influence your needs, and thereby which software is the right fit for you. Consider the following buyer types:

Small and midsize businesses. These businesses typically operate as establishments with up to 100 employees and specialize in a certain industry. Small business should consider a best-of-breed system that specializes in a certain area aligned with their specific needs.

For example, companies that hold small scale concerts and sporting events may primarily use ticketing and seat reservation functionality, and may benefit especially from online registration software. This may not be required for companies holding events such as workshops or conferences, which may focus more on attendee management features such as audience engagement or managing travel arrangements and logistics for the event.

Large enterprises. Companies that specialize in large events often host on-site events that are connected to simultaneous online events. These businesses should look for features that connect both online and offline event registration, such as QR or barcode ticket scanning and automatic badge printing. They may want to consider a registration management solution with a modular suite that provides the ability to pick and choose modules according to their needs.

Market Trends to Understand

Big data analytics. Event organizers should go beyond collecting attendee and registration information to provide a truly customized customer experience. A wealth of data on customers preferences can be collected by tracking customers’ online activities, such as their social media data and online shopping habits. Big data analytics allows businesses to study this data, so they can serve up customized content to users.

 

 

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