Overall, I would say the Regfox software and Regfox customer support is the best I have ever worked with. Hands down. Customer support is always there (weekdays), everyone very polite (and fun), very smart, and they make you feel special, like one of the team. I mean it. It sounds like a commercial, but it's true.

I run sports classes for kids, and I was able to create registration forms (they call "campaigns") for people to choose classes based on grades, so upon entering a grade, only the grade appropriate classes will show as a choice. Further, I can price each class differently, and I can prorate classes, so someone signing up before the first class will pay full price whereas someone signing up after the first class will pay a prorated lower fee, all done automatically. In truth, the software is thought through so well, so cleverly, that I have not found anything I cannot do if I want. It's really a blank slate restricted by my creativity and ability to think logically. If I wanted to, I can even prevent individuals from registering while other can register if I want. It's really amazing software, that I am still coming to understand and it does pretty much everything I want, and I am not an easy customer to please.

One con is that sometimes the software can be labor intensive, meaning it takes a lot of work to design certain complex tasks, something I suspect most people will NOT have to worry about. Second, and it's not exactly a "con" of the software, but what one needs to be aware of is that to make this software really "sing" for you, it really helps to like to think about logic a little. It's built for everyone, so everyone can use it to some degree, but not everyone will be able to do anything. But that's where the tech support comes in and they can help.

Overall, RegFox is great for those who have an in-depth knowledge of form building and want the ability to customize forms. With some light training and practice with the platform, it can be a great tool in anyone's line-up for forms. JotForm also has a great and easy payment setup for collecting payments during forms, while even allowing for partial payments now and charging again later. The backend process is also very seamless and easy to use.

I really liked the customizability of RegFox and it's in-depth, robust framework of customizing forms. The conditional logic building on the form is very customizable.

I didn't like that it was as user-friendly as I'd hoped. It can be a bit cumbersome to someone new at form building.

I use it to register attendees for my conference and training events.

Fairly easy to use - only slightly buggy. They just added the ability to print badges and it works well and is easy. I've had virtually no problems.

I'm still waiting for the invoice feature that they told me two years ago was six months away. And they don't seem to have it as a high priority.

Customer service during pandemic unfortunately drove us away. While every business we interacted with gave us full refunds for event-related cancellations made at the start of the pandemic (spring 2020), RegFox was the one exception. As a NPO, we decided it was our responsibility to support our community during such troubling times, by providing full participant refunds on events we had to cancel. RegFox refused to refund fees we had paid them on the registrations that had to be cancelled due to the pandemic, thus positioning our organization in a net-loss. Months later, we were contacted by [sensitive content hidden], and told to book a call; “we want to hear from you; what can we do to make this right and get you back as a customer?” Optimistic about their outreach, we explained our situation again and communicated that our only request was for the registration “admin” fees be refunded to us, and they declined. As a result, we have found other lower cost registration options that do not cost a per-registration fee.

It is easy to manage multiple events, with landing pages, easily-customizable registration forms, and communications

Sub-par customer service that over-promised and under-delivered.

Consumer registration has been streamlined for efficiency - freeing up more time for our team to manage other important aspects of our business - reporting is simply laid out to understand too

Easy to build manage use extremely versatile - meets about 99% of my needs.

All has been great for me so far I really do not have anything negative to say at this point

Other than the payment system issues (WePay), RegFox has been incredible.

RegFox is hands down the best event registration system out there. It's incredibly user friendly both for those designing the registration and the end user. We love how easily it can be customized to fit all of our registration needs.

The payment management system which is a third party software is cumbersome and hard to work with. We wish that RegFox simply had their own payment system.

I run an in-person event every year. Other companies have come around trying to make us switch to their platform. That's great and all, but then when I put the costs and fees in a spreadsheet, RegFox beats them every time.

The registration forms aren't very flashy.

RegFox is more than just an Event Platform. We have also used it to sell collateral content for our events. It seems to be a very solid platform. It's never gone down for me, and customer service is as near as the chat box. You can pay way more money for another Event platform, but you'd be wasting your money. RegFox has it all.

RegFox is perfect for our Event applications, but the #1 asset in RegFox is it's Customer Service. I recently needed help on a project and their CSR ([sensitive content hidden]) went out of her way to help me solve my issue. She sent me customized videos showing, step-by-step where to find and implement the solutions I was looking for. Later, she followed up to see that all was good. Our previous Event platform provider took days sometimes to return an email, and live interaction wasn't even available.

I do wish it were easier to copy-paste content from other apps without screwing up the formatting. It sometimes takes me an hour just to re-format content. It's also hard to see what you're typing when the copy is white.

RegFox has been a great switch for us and I love the way we can make attractive events with less fees to registrants. They continue to add new features and are very easy to reach for support.

We made the switch from Eventbrite because the fees were smaller (only $1 per registrant). RegFox is easy to learn and I have found the customer service to be amazing. One thing I like is that you can customize your event page more than with Eventbrite (i.e. banner images, etc.)

I have had to dig a bit to find some of the fields that seemed more intuitive with RegFox. For example, events are called pages.

Save time, money, less worry and super easy for my clients to use and submit.

I am a photographer and use regfox for my mini session sign ups, one stop shop for both my clients and I. Customer support is top notch. The software is so easy to navigate and set up. So many different options gives the software incredible adaptability for any event. Great options for sharing on social media. Reports are exactly what you want and need. Fees are super competitive, no other software gives you so much for this price and they deposit it right into your account for you. Regfox is a no brainer.

Greatest benefit: Less time trying to determine how to set a form that addresses every area of information you are looking to capture.

The ease of form development. An example is within the Action field the ability to customize your event even further by setting multiple prices and deadline dates, age specific events within an event, etc. It makes the software multitacteted and easy to recommend.

The only feature I can at this time would like to see added is spell check. Other than that I haven't found a feature that they haven't thought of.

RegFox is easy to use for both admins and users. We like that is is customizable and one of the few products in our price range that allows for individuals to register for breakout sessions.

I don't like that I have to filter registrants by current events to get a list that doesn't include attendees for past events. I would like to see an archive feature.

If I could give a 6 star rating for customer support I would. These guys go above and beyond-- offering things like making short videos to explain/show how to do something on their software, and the ever amazing superpower of NOT getting annoyed when you don't understand how to do something. They want to make this as easy as possible, and they do. The $$ is WORTH it. Registration has been a breeze for all of our athletes. I have worked with other types of software like this, and they can all be a real pain and very confusing. The options they have to add to your registration are incredible. The tie in with GroupRev has been particularly beneficial. Thank you to the amazing team at RegFox for all of their help on our Virtual 10k fundraiser. Not only are you making it easier for us to raise money for our charity, it feels as though all of the extra work you do makes it so you are raising money for our charity right alongside us. Thank you for helping families of children with cancer.

The ability you have to personalize forms for registering for an event. Also the coupon feature is wonderful!

Possibly make the creating of an event process to include all of the little steps so you don't miss any. Going "behind the scenes", as it were, to find the treasure-trove of all the things your software can do is a little daunting!

Managing event registration data can be a nightmare. Regfox helped me solve this problem in one beautiful platform.

I have been using Regfox for my event registration and surveys every month for the past 3 years and I love the platform! The user interface is very clean and intuitive. Templates make creating events super easy. What I like most about the platform though is the analytics. All analytics I need is in one clean page witrh an option to download the data for my own use.

I hope to see a more robust calendar integration.

I have had a great experience so far and when I run into issues I use the chat and get me answer very quickly! Today, I had a deadline to register a foreign group and ran into issues so Kris and Kerri took care of me immediately! I appreciate and thank you both!

User friendly and it has more features than the previous system (CVENT RegOnline) has! AMAZING!!!!!!

It would be absolutely wonderful if the system could generate invoices for our participants that are in the federal, state and local entities as there is a procedure that we have to follow to document payments for accountability. Please, Please, Please look into this feature as we are and will be using this system heavily for the next year because of our circumstances with COVID.

Easy set up, works without any hiccups. Great product!

First off - their customer service is incredible! one of the customer rep is awesome and really helped us out of a bind with our event. I've used RegFox for several clients and events and it's been a winner every time. Their fees are more than reasonable, everything works perfectly, and overall it's an awesome product.

Their primary in-house payment Gateway is WePay. We signed up and started collecting funds for our event, and WePay came back after several tickets were sold and said they were going to have to hold a large amount of funds. This wouldn't work for our event, so we talked to her and she let us know there is another option used for cases like ours. I wish this was advertised as we could have saved ourselves a few days of headaches.... but she got things taken care of immediately and made sure everything was fixed as we needed it to be.

I honestly thought not having a "help desk" to call and get answers would be terrible. But actually, the help has been amazing! With my last "issue"--which was a problem but a question I had, [SENSITIVE CONTENT] sent me a video that was perfect!

Having the flexibility to customize what we want.

Figuring out the "if/then" rules can be a bit of a mind exercise. It's usually trial and error until I can get it to do what I want it to do.

I run a small floral and event design business. I offer professional workshops. They are small, so I cannot afford large platforms. In the past I've used eventbrite or brown paper tickets, but they weren't a great fit, and were pretty costly. RegFox has been a welcome solution!

I LOVE everything about this program that I have used so far. It is user friendly, cost effective, highly customizable, and there are tons of options. I've not had too many issues - and mostly they were my own duncitudes - but the customer support team is *right there*, super thorough, very friendly. I love the options for data collection from registrants and all the automated follow ups.

I honestly have not found anything I didn't like, and no one is paying me to say this!! haha!

RegFox ROCKS! Super intuitive, very easy to learn, excellent short tutorials that answer questions thoroughly, reports are easily tailored to fit my clients' needs, pages can be clean and beautiful and still gather rich information, responsive and friendly support... Really - RegFox has decreased my stress tenfold!

So intuitive - and I love the conditional logic feature. SO easy to use, and still can create a sophisticated site.

Sometimes it takes a while to get a response from the Help Desk, but now that I know that I can plan for it. Feels like a start up - really wants to do the right thing, and is working out the kinks while the engine is running. But I have no complaints!!

Super easy to use! Seriously, I was able to be up and running in hours not days. The level of customization that we could use was much better than the competition. But the very best might have been the customer service -- quick to respond and always had solutions. Choose these guys -- your event registration will be professional and any report you need will be available at your fingertips and can even be scheduled to send automatically.

I would like to see an event check in app. It's a nice to have and would make processing some things at the event check in easier.

The signup was easy and I learned the tool quickly, but when I introduce others on my team to the tool there is often a learning curve. Otherwise, it does almost everything I need it to and produces good looking customer-facing pages.

RegFox allows you to create custom campaigns for events hosted by our organization, and handles everything from email invites to sign up (we collect everything we need up front!) to payment and withdrawls, and post sign-up communications. This all in one tool makes this process easy!

No integrations with the tools we use most. Would be nice to have this connect (more easily) to our CRM and not require development effort. The exports allow us to execute a workaround that makes this a viable option to use.

I have now run to registration campaigns through RegFox, and I can't say enough positive things about the customer service staff. First, having them available at the click of the button to ask questions is excellent. Sometimes it is just a quick "hey which button do I click" and sometimes it is more complicated but either way there is always someone friendly and eager to help. I even had issues with the payment processor company during my first campaign and the customer support staff went way above and beyond to try to find a different payment processor that could meet our needs. As someone who works for a non-profit, it is so nice to meet other individuals who are passionate about what they do - and love to help people. I would absolutely recommend this program to any of our sibling organizations when organizing their events.

Gives you amazing options for customizing every aspect of your event's tickets, and the registration page. We used to use Eventbrite, and this blows it out of the water.

The integrations could be better. Especially when it comes to Facebook tracking pixels. The way it's set up now, if someone clicks an FB ad with conversion tracking and registers for a different event, it still counts as a conversion for that ad.

RegFox takes a lot of the worry and concern out of the registration process and always spits out good information/data for our reporting. We LOVE RegFox!

The reporting and data that RegFox gives is WELL WORTH THE PRICE OF THE PROGRAM! And on top of that, RegFox is very easy to use and maneuver through for our organization. We have features and customization that is so simple and easy. RegFox was there when we needed something better!

The only downside of RegFox is that it's a third-party app that does the work for us. But in all reality, it's well worth the price to use each month for our events!