All Lobbipad Reviews
1-25 of 52 Reviews
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Glenn
Verified reviewer
Venture Capital & Private Equity, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Easy to use, High Value and Low Cost
Allows to pre-register visitors and hosts are notified when their guests have arrived via email and phone sms. By using extra-fields during the pre-registering, we do monthly analysis of visitors to be able to report internal who has visited us. It also shows multiple people, who is receiving who, allowing for better sharing of information about the visitor prior to a meeting.
CONSNo summary or dashboard sent (weekly/monthly) where we get an easy overview.
Vendor Response
Thanks for the very kind review, Glenn! We will take your suggestion into account.
Replied March 2020
Anonymous
11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2019
Lobbipad is a really nice check-in solution
Really nice solution to manage the visitors in your company, it looks great and you can personalize it in every settings. You need an iPad and a Brother badge printer to print your personalized badge for the visitors, where you can put you company logo too. You can manage everything trought the web portal. The host that the visitor ask for will be advised trought an email plus an sms message on the smartphone. The administrator of the system have an overall and complete info for the check-in and check out of the visitors. It is possible to print the evacuation list so you can immediately know the visitors that are into your company in case of an emergency. Always trought the web managing portal you can see all the past visitors, filtering all the information, so you definitely have a complete LOG of your visitors! It can really and deeply help you to complain the ISO-27001 if you need it.
PROSWith Lobbipad you can definitely meet the expectation that you have and it can be the perfect solution for an ISO-27001 requirements or similar necessity of your company too. The support and the availability that I received to try and setting up the solution are great, fast and complete. It is now about a year that I use this solution and I'm fully satisfied. With lobbipad you can fully automatise the check-in process in your company.
CONSThere is just one thing missing: you can not manage documentation. I mean if you want to ask to the visitors to subscribe an NDA or similar documentation, sending it to your administration to achieve it and sending it to the person that is checking in... you can not do it. You can just add a full screen message and ask to press the "AGREE" button to your company policy or other info trought a message that the lobbipad ask to the visitors to agree during the check-in process. Anyway the 90% of the check-in process is done so if you need it, it means that the host will do it personally with the visitors... not a big deal and maybe even more professional considering that it's an important documentation...
Vendor Response
Thanks for the very kind review! We're currently working on expanding the NDA feature, so we'll keep you posted on that. Warm regards, Jeroen.
Replied May 2019
Rick
Commercial Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Ideal solution for visitor registration
The Lobbipad system is easy to set up and to use. The customer support is fantastic, answers quickly for solutions to any problems.
CONSMinor gripe but the sending of mail and sms notifications to users is sometimes longer than expected.
Reason for choosing Lobbipad
Recommendation by our external ICT company.
Annelies
Facilities Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Professional product that boosts your image
The first impression for the visitor is the most important. Lobbipad contributes on this first impression. The classic way with pen and paper is replaced. We even have a client that has the kiosk/Lobbipad on the groundfloor and his offices on different flores. It works!
CONSI have no negative coments. The Lobbipad gives our company and our clients exacly what we expect. easy to use as administrator and user
Vendor Response
Many thanks for the very kind review Annelies!
Replied January 2020
Anne-Marie
Verified reviewer
Banking, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Excellent & easy to use
We were in desperate need to professionalise our companies front desk. In the past our receptionists had to spent a lot of time in getting our visitors registered and contacting the persons they were visiting. With Lobbipad everything goes automatical. Visitors register quick & simple on the Lobbipad. Their contactperson receives a immediate text message - so our front desk doesn't wast any time any more in tracking down the host. From security & risk point of view Lobbipad is also a true asset. We now know exactely who is in the building. The pre-registration feature is also very convenient and easy to use. People are allways very pleasantly surprised with the professional look and easy to use Lobbipad. And this reflects on our company in a very positive way.
PROSSimple, easy to use, plug & play, intuitive GUI, no cluttering of features we don't need or use. Very stable.
CONSSo far we haven't encountered any negative experiences
Tom
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Does exactly what it has to do
We have been rolling out Lobbipad in our different locations where we not always have someone at the reception desk. Our visitors can now easily check in and the host gets the required notification. Administrative load for the reception decreased. Purchasing the product and support afterwards always went pretty fine.
PROSEasy setup and also easy to use for our visitors in our different locations
CONSI can't think of anything as Lobbipad does exactly what we expected
Vendor Response
Many thanks for the kind review, Tom!
Replied November 2020
Heino
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Nice Digital reception desk
Lobbipad is very open for user experieces and is willing to listen to new ideas and implement them.
PROSEasy and inuïtive GUI, without any unwanted or unused features that must be paid. It just does what it should do. No additional windows-Pc's or servers necessary, runs 'stand-alone' on a tablet. Some options can be personalized interesting price model for both small, medium-size and bigger companies.
CONSthe printer sometimes looses connection with the application and can only be reconnected with a specific procedure
Reason for choosing Lobbipad
pricing model and ease of use
Vendor Response
Thanks for the nice review Heino, much appreciated! ;-)
Replied August 2019
Philippe
Verified reviewer
Events Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Managing our visitors
Visitors are announced by sms to the person they are meeting. This frees us the time from our receptionist that can now do more interesting work.
PROSLobbipad is easy to set up and implement. We use it to control the visitor's flow from our meeting and training centre. With this system, we have a GDPR access control system.
CONSSystem does exactly what we need to set in place.
Reason for choosing Lobbipad
cheaper and more scalable solution
Vendor Response
Many thanks for the kind review, Philippe!
Replied January 2020
Paula
Verified reviewer
501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Wonderful product! User-friendly and professional registration of visitors.
no loss of time with registration of visitors
PROSVery easy to use. Visitors can be pre-registered. Once a visitor has checked in, the host automatically receives a text message on the mobile phone and an e-mail. A visitor's badge is printed at the same time. Easy to manage settings, hosts etc. on the web portal. Great customer support and prompt answers! Professional look and easy-to-use features. Lobbipad gives receptionists more time for their core tasks!
CONSSome of our visitors enter the premises regularly or a few days in a row and have to re-enter all their data each time again. Is there is a possibility that, when filling in the name and surname, the rest of the data is automatically added?
Vendor Response
Thanks for the very kind review, Paula! As discussed in person, creating recurring visitors would give privacy problems, especially with the GDPR in effect now. It's a thin line between user-friendliness and privacy ... Warm regards, Jeroen.
Replied June 2018
Lode
Verified reviewer
Building Materials, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Working in an efficient and professional way
Since we have installed Lobbipad at our reception desk we received many positive reactions from our visitors and also from our internal staff while they are directly informed by mail and/or sms that their contact has arrived. Lobbipad fits perfectly to our entrance policy and to the new GDPR. A direct and personal support is available when needed and regular improvements are offered.
PROS- very easy to use - gives a more professional appearance at your reception desk - in accordance with GDPR - no need anymore to phone the host while he/she is automaticaly informed that his/her visitor has arrived - combination with label printer to make our visitor badges
CONS- no real remarks. Untill today the software matches 100% with our needs.
Vendor Response
Thanks for the very kind review, Lode! ;-)
Replied October 2018
Peter
Furniture, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
A real visitors management system that works
It gives us an overview of our visitors It generates a list of who's in the building when there is an evacuation It gives our reception a professional image
PROSThe easy way of use. It is clear and not overloaded with seldom used features.
CONSThe fact that it produces selfadhesive labels. It would be a great option to have a printer that prints the badge immediately.
Vendor Response
Many thanks for the kind review, Peter! We are currently developing e-ink digital badges, more info soon ;-). Warm regards, Jeroen.
Replied February 2020
Roeland
Public Relations and Communications, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Another 5 stars
Does a simple task, but does it extremely well; easy check-in/out system for visitors, host notifications, pre-registrations with optional email to visitors, logging of all ins and outs... Streamlined user interface on the iPad, and idem ditto for the administration web interface. Free full-option trial available. Easy to reach out to get support.
CONSAs an administrator, one has to keep the hosts (own personnel) database up-to-date (semi-)manually. Although there is a command-line sync tool available, there's no 'live' integration with Active Directory. Also, one should be able to search the logs for more criteria.
Vendor Response
Many thanks for the review, Roeland!
Replied January 2020
Rachid
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
a very good relationship,everything went very fast, friendly, helpful and prompt response to support
no waking up at reception, security is improved because you have a list of visitors with a few kilcken, thanks to the name printer person recognizable
PROSThe advantages are that it is a very intuitive system, very easy to use, stable and at support I received very quick answers to my questions and solution to my wishes
CONSbecause it is such a simple system it is also very stable, the disadvantage is that changes in certain fields or personal adjustments are not self-evident
Vendor Response
Thanks for the very kind review, Rachid! ;-)
Replied September 2017
Leen
Museums and Institutions, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Lobbipad Review
Visitors of our museum-backoffice check in via Lobbipad. They can chose themselves to make a selfie to announce their arrival. Co-workers get a message on phone & e-mail to come over to the desk and welcome their visitor. Lobbipad makes it easy for the frontdeskcollegues to warn the backoffice, while welcoming museumvisitors at the same time.
PROS- User-friendly - Clear design - Easy pre-registration - Practical photobooth option
CONSWe have no comments at all on our working with Lobbipad.
Vendor Response
Many thanks for the very kind review, Leen! ;-)
Replied August 2019
Reza
Automotive, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
A new era of visitor management
The simplicity of implementation and use combined with the cloud data availability makes this a complete tool. As well having a fully transparent road-map provides the extra kick.
CONSWe have not come across any negative points!
Kevin
Telecommunications, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Lobbipad is convenient and professional in use
Lobbipad is convenient and professional in use. Everyone who gets to know this concept is very positive about it, making a photo is useful for those who welcome the guest as it is very often also a nice icebreaker. All data is immediately forwarded to the hosts and available online in a clear overview. Support at Lobbipad is very good: Questions or issues are always handled in a timely manner.
PROS- Easy to use - All data is immediately forwarded to the hosts and available online in a clear overview - Great customer support
CONSEveryone who gets to know this concept is very positive about it!
Vendor Response
Many thanks for the very kind review, Kevin! ;-)
Replied October 2018
Johan
Legal Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2016
Proud Lobbipad user
aternio is probably one of the first Lobbipad users. We saw the tool evolve from a curiosum in our lobby to a welcome addition for our reception. Both staff and visitors are happy with Lobbipad. It is easy to use and looks great. Every reception should be equiped with Lobbipad: it makes dealing with visitors utmost effective.
PROSlooks, easy to use, very efficient
Vendor Response
Hi Johan, many thanks for the nice feedback, much appreciated!! ;-)
Replied October 2016
Kris
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Visitor announcements made super easy
Easy setup and a super smooth interface Convenience of being informed when visitors arrive Possibility to reduce administrative work for our front office
CONSNothing really, maybe just that it is still fairly limited in functionalities but that is of course also the essence of the tool
Vendor Response
Thanks for the kind review, Kris! ;-)
Replied May 2018
Sandra
Chemicals, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Very userfriendly and professional visitor registration app customized to your company.
Professionalism - Time efficiency
PROSThe host is informed about his/her visitor per email and per sms. We can include the bullet points of our safety instructions. You can pre-register your visitor, also large groups. There is an evacuation list which can be applied on your mobile as well (no print-out needed during fire alarm). Visitor badge is printed (textile proof).
CONSThe language option is a drop down selection list. It would be better to show the different languages as buttons on the welcome page. The last sentence is customizable however layout could be better. Terms section on the Lobbipad platform for administrators is not stable enough.
Vendor Response
Hi Sandra, thanks for the very kind review! We have put the improvement for the language selector on the roadmap, as well as a better Terms editor ;-).
Replied December 2017
Sam
Dairy, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Happy with Lobbipad
Easy to use software. I would recommend it !
PROSEasy to use. No work for our IT department, because all is in the cloud.
CONSNo real remarks. We got what we paid for and the company does a lot of changes and publishes them for all clients.
Vendor Response
Thanks for the very kind review, Sam! ;-)
Replied February 2019
Koen
Translation and Localization, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
We LOVE Lobbipad!
With a clean, intuitive interface and easy-to-use features, Lobbipad has really helped us manage our visitors, for our office and client events. PS: their after-sales support is excellent!!
PROSSimplicity - extremely easy setup and very smooth check-in process for visitors.
Vendor Response
Thanks for your very kind feedback Koen, much appreciated!! ;-)
Replied November 2016
Tine
Entertainment, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2017
Innovative welcome for your guests
Since the installment of Lobbipad within the headquarters of Kinepolis Group, our guests are very enthousiastic about the way of receptioning them. At their check-in, our host is instantly warned by mail and by sms that the guest has arrived. Most of the time the guest allows the Ipad to take a picture of himself, which is very useful for our hosts to pick out their guest amongst others. With the software, we can already welcome the guest before their arrival with a few practical details and after their check-out, we can also send them a "thank you" note for visiting our offices. This is a software which allows you to welcome your guest in an utmost friendly way.
PROSthe check-in notice which we can send before and the check-out notice which we can send after the visit
CONSthe incompatability with Outlook
Vendor Response
Hi Tine, many thanks for your very appreciated feedback! ;-) Outlook compatibility is on our roadmap, we'll keep you posted on that one.
Replied April 2017
Carl
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Lobbipad
Easy to set up! Easy to use! Great value for money... Visitor registration looks very professional since installation of Lobbipad!
CONSI can't think of any negative aspect about the software/system.
Vendor Response
Thanks for the very kind review, Carl! ;-)
Replied August 2019
Roselien
Chemicals, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2020
Super useful device!
Easy to use by visitors & very much appreciated by the hosts
CONSNo search option by the name of former visitors
Vendor Response
Thanks for the very kind review, Roselien! Search option for visitors is on the roadmap, I'll keep you posted.
Replied January 2020
Violette
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
We're super happy with our Lobbipad! Really easy to use and super useful and timesaving.
Reception area made easier, timesaving, professional.
PROSLobbipad is very easy to use , for us as host as well as for the guests. It looks ver clean and simple and the customer service is impecable!
CONSThere's no big con for Lobbipad. Maybe the only thing is that it doesn't have a very long battery life, which seems pretty normal though as the screen stays on all the time.