Also we have had a great experience with the Customer Support team, they helped us understand the tool which is important to be able to get the results we needed.

Sometimes there are glitches and strange faults or delays.

I love ease of access to all of the links to our organization mentions in media.

With MTK we have improved our ability to explore big data. The team is very competent and has been ready for our request to customize it.

Easy to use, excellent support team, great insights and data.

I found my way around very quickly. The costumer service is amazing.

The ease in which I am able to set up my queries and integrate with the tech team. Reporting is also very simple to use.

Ease of use and simple reporting, simple insights, and lots of nice visualization.

That is an easy-to-use tool, you can change manually the social sentiment and have a great costumer service.

Very nice, helpful and competent. So, if you had any questions, they were always there to help.

I miss the ability to sort out retweets as it makes it more difficult to navigate when you search more broadly.

No data archive, you can monitor mentions captured only 90 days ago.

Easy to use, affordable, graphics and report clear and. Support team is very responsive.

They are all very kind and always available for solving nearly any problems in a quick time.

It's been an exciting experience using the platform. It has saved me time and energy.

I use it daily, opening Mediatoolkit is the first thing in the morning I do. I monitor our brand but also I like to get a quick overview of competitors' mentions, published natives, and PR.

Has built-in flexible reporting. Easy to export raw data and then fuel into whatever BI stuff you use, e.g. Google Data Studio.

It is so simple and easy to use. All the features are well implemeted so a user can easily find whatever he needs.

Easy to use, intuitive monitoring platform with great customer support.

User-friendly and reliable software for continuous monitoring on social media as well as in media articles and discussions.

Mediatoolkit is intuitive to use, has some great features such as easy reporting and query setup and customer support is always quick to respond.

It gives me simple and actionable insight in a blink of an eye. After the campaigns, I also check which channels bring the best results, to optimize media buying and other investments.

Easiness, practicality, tailor-made, promptness of the needed help, value for money. SENSITIVE CONTENT HIDDEN] is great.

It is a very useful tool for research, the technical service is super.

Yes, it solved most of my work directly. It has become even more useful thanks to its easy and understandable interface.

Mediatoolkit has been great as one of our tools to follow what has been said about a certain topic/event and its spread in social media or in articles.

Very quick email alerts, great customer service, and Mediatoolkit is always ready to help at any time. The insights and reports are very detailed as well.

It has helped us to uncover social and business insights across a variety of research topics and has proved to be a great platform for both students and experienced researchers alike.

Could have wizard or how to create new or edit already created search criteria. Sometimes you forget or add additional conditions and later on you realize that something is wrong.

Super support from the Mediatoolkit if you need help with how to track specific targets and keywords. Integration of this tool to fit our needs was very easy.

I appreciate how easy Mediatoolkit is to use in terms of setting up queries and reading the results.

I am having a great experience with Mediatoolkit. After almost 2 years of using it, I have seen many improvements and always have a quick costumer service.

Easy to use and the help desk is amazing, made my life a whole lot easier to find my features.

EPIC Failure - terrible service - Find an alternative - I wish we did.

Great help available if needed. Easy to track reviews and customer inquiries in one place.

Ease of use of the platform. The ability to look at our brands in individual tabs.

I don't like how data is pulled I feel that it is not as efficient as it could be.

Bazaarvoice has been a nice tool for us to engage with customers in a new way. It is a great portal to collectively group all customer feedback and questions regarding your business/products.

Very easy to use  -- it gives a very easy to read interface.

Great tool to connect businesses with their customers.

Most of all through the sales process, migration, onboarding and post onboarding the customer support has been fantastic.

Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.

I like the fact that it is easy to use and there is no fluff - you get right into the core of the platform straight away.

Responding to either is as simple as typing and submitting, and there is no need to open each question/review as a separate document. The workflow is very efficient as a result.

Beyond disappointed and would describe our experience as a awful experiment that cost time and money and was a TOTAL WASTE.

I love using Bazaarvoice Connections; it gives a very easy to read interface with all partners available in one place. The workflow is very efficient, and makes managing multiple accounts a breeze.

Being able to syndicate and map reviews has been so valuable. To easily map similar styles for seasonal products it helps us get a head start on product launches.

Great for capturing reviews from our customers.

Depending if you own the website for reviews or if your product is sold to a big box retailer bazaarvoice capabilites vary. Its great for community management and to gauge customer feedback.

The dashboard makes it super easy to moderate reviews as they come in. We are also able to tweak the appearance of BV on our site in just a few minutes.

Euro

Mediatoolkit is a cloud-based online and social media monitoring tool that tracks mentions of relevant keywords across 100 million sources, in real-time and in any language. 


All mentions are displayed in one place, the feed, with numerous filtering options and advanced Boolean search to ensure relevant results. Every mention is accompanied by detailed information about the source, reach, interactions, engagement rate and influence. 


Data analytics comprise more than 2,000 customizable charts and custom reports, with predefined options that consist of engagement and sentiment data, the influencer dashboard, competitive analysis for benchmark measuring and many more.


Other features include custom alerts and digests, custom PDF reports and Excel data exports and an unlimited number of users, keywords and reports. A mobile application is available both for iOS and Android devices.



LongDescription

Real-Time Analytics

Engagement Tracking

Mobile Alerts

Email Alerts

Customizable Reports

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Competitive Analysis

Configurable Alerts

Social Listening

Data Import/Export

Social Media Monitoring

Multi-Channel Data Collection

Impact Measurement

Real-Time Data

Performance Metrics

Filtering

Benchmarking

Real-Time Notifications

Real-time Updates

Visual Analytics

Review Monitoring

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Data Visualization

Reputation Management

Automated Scheduling

Keyword Tracking

Dashboard

Multi-Language

Alerts/Escalation

Real-Time Reporting

Reporting/Analytics

Monitoring

Trend Analysis

Tagging

Third-Party Integrations

Competitor Monitoring

@mentions

Search/Filter

Hashtag Tracking

Social Media Integration

Keyword Filtering

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Determ

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Your customers need a tour guide for their shopper journey. User-generated content (UGC) is the insightful, vibrant, trustworthy companion your shoppers are looking for. Enter Bazaarvoice. We help you get shoppers what they need at every stage of the journey.

Bazaarvoice’s comprehensive UGC platform ties together your e-commerce site, your social accounts, your retail channel, and the industry’s best content acquisition services.

No more sampling with one vendor but that content can’t get to retail. No more ratings and review software but no great way to get content flowing. No detached social media strategy program that doesn’t benefit your e-commerce site. 

With Bazaarvoice, you’ve got a single place where you can acquire the content you need and get it across the full customer journey. And get your own internal teams working together to sell more, faster.

Determ vs Bazaarvoice

User Ratings & Reviews

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