mLabs vs Bazaarvoice

RATING:

4.7

(59)

mLabs has 59 reviews and a rating of 4.69 / 5 stars vs Bazaarvoice which has 31 reviews and a rating of 4.26 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (59)
4.3 (31)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
May 1, 2023
February 20, 2024
Pros/Cons
  • Pros

  • Price is affordable even for little business. Support is quick and efficient.
  • It has many features that are not found in other apps. Like integration with Google and Whatsapp.
  • Cons

  • The fact that the interface sometimes failed to respond properly, forcing one to start the post scheduling from scratch - especially when it comes to IG stories.
  • I disliked the fact that many times I lost all work when trying to set up a post due to the need to make an adjustment and because of that the whole process had to be started over.
Read all user reviews
  • Pros

  • Great help available if needed. Easy to track reviews and customer inquiries in one place.
  • Ease of use of the platform. The ability to look at our brands in individual tabs.
  • Cons

  • I don't like how data is pulled I feel that it is not as efficient as it could be.
  • Sometimes we feel there is a bit of a delay from when I customer posts a question or a review, until the time we actually receive the notification of the activity.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos