All Cumulus Retail Reviews
1-20 of 20 Reviews
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Traci
Sporting Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Cumulus/Celerant Review
Overall, when the system runs smoothly, it is easy easy to navigate and helps us keep track of our inventory more efficiently and creates a faster checkout process for our customers.
PROSHow easy it was to learn to navigate the back office and POS.
CONSIt freezes up and kicks users out at random, causing the user to have to clear the cache, and log back in. All work is lost when that happens. Which can be time consuming if it happens repeatedly.
Vendor Response
Thanks for your review and feedback! It refreshing to see how easy it was for you to learn and navigate. I'll also share your feedback on your system freezing with our support team; that should not be happening and we will get it addressed.
Replied March 2024
Bob
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Cumulus Review
POS functionality and ease of use once one get familiar with all its options. Searching and drilling down for specific items, brands, etc is very helpful. Reporting is extensive if you get the report design package. Staff extremely knowledgeable and helpful down the line: sales, implementation, and customer service.
CONSJust getting familiar with program. I don't have any cons.
Reason for choosing Cumulus Retail
I did not want to work from a small tablet at checkout. I could use all of my peripherals. I used Retail Ice for many years.
Reasons for switching to Cumulus Retail
They ended service. No more updates or support.
Russell
Sporting Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2022
Be Extra Cautious, What was covered in the sales pitch couldn’t actual be done
The overall best part was signing the termination of the contract three years after we started. After it was determined that the software would not do what they said it would do and they agreed in writing it couldn’t do what it was sold to do they would not terminate the contract and refund thousands of dollars spent on a system. So we paid for 36 months on a system that never processed an actual transaction. We also revoked ACH authorization for payment in writing and they still continued to ACH. We also tried to reach out to members of the leadership team and all of our communications including communications that were mailed physically were never responded to or acknowledged.
PROSThis software in theory is great but it does not actually get going
CONSThe features that were pitched to us in all of the sales presentation turned out to be things that could not be delivered and implementation. Almost 9 months of back-and-forth with the implementation teams never could get system running.
Reason for choosing Cumulus Retail
We chose cumulus due to the fact some of the things that we needed within lightspeed would’ve been third-party connectors where with Cumulus they were built into the software
Reasons for switching to Cumulus Retail
Features that were not currently available in the point-of-sale that we were using
Kat
Sporting Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Cumulus retail review
Very good! No bad experiences throughout the system!
PROSFast & easy to use! Efficient in sale tracking and customer management!
CONSWe have no complaints about the platform!
Reasons for switching to Cumulus Retail
QuickBooks no longer offers Point of Sale System!
Daniel
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Above and Beyond!
As I said, the employees have gone above and beyond to make sure our transition was as easy as possible while still keeping business running as usual.
PROSThe training staff, Quinn in particular, have gone above and beyond when it comes to getting us ready for the transition into a new system. He has gone over things more than once when they werent clear, as well as spending extra time to make sure things during the transition, everything was set up promptly and correctly.
CONSI feel like the back office could be set up a little better and clearer when it comes to the different applications.
Reasons for switching to Cumulus Retail
We needed a system that was specific to our Retail industry.
Connor
Sporting Goods, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Great products and service!
THE PRODUCTS AND SERVICES THEY PROVIDE ARE PORBABLY SOME OF THE BEST OUT THERE. THEY WERE ABLE TO GET ALL OF THE SAME ITEMS I DROPSHIPPED THROUGH RSR GROUP AND PUT THEM ON OUR WEBSITE AND THEY COVERED A LOT OF THE PROCESS. THEY MADE THE TEMPLATE AND TOOK CARE OF THE RED TAPE TYPE OF STUFF, ALL YOU HAVE TO DO IS ADD YOUR PERSONAL FLAIR AND IMAGES TO IT. ONCE YOU GO THROUGH THE TRAINING IT BECOMES A LOT EASIER AND QUICKER TO GET THINGS DONE THEY CAN BE A BIT PRICEY FOR A SMALL BUSINESS AND YOU WILL NEED TO PLAN ON SPENDING MUCH MORE THAN THE $350 A MONTH AND MAKE SURE YOU READ WHATEVER CONTRACTS THEY HAVE YOU SIGN COMPLETELY. I WAS UNAWARE OF A FEW DIFFERENT THINGS THAT I SIGNED UP FOR AND ONLY REALIZED AFTERWARDS THAT I REALLY COULDNT AFFORD IT LONG TERM.
PROSTHE POS SYSTEM IS VERY IN DEPTH INTERGRATIONS WORKED WELL WITH MY VENDOR/WHOLESALER GREAT WEBSITE DESIGNS GREAT EMPLOYEES AND TRAINERS VERY PROFESSIONAL EXPERIENCED IN MANY INDUSTRIES FIREARMS AND 2A FIRENDLY
CONSA LOT OF THINGS YOU HAVE TO COORDINATE LOTS OF ACCOUNTS TO MAKE WITH MANY COMPANIES NOT THE BEST COMMUNICATION BETWEEN DEPARTMENTS UNEXPECTED COSTS LONG TERM CONTRACTS CUAGHT ME BY SURPRISE
Reason for choosing Cumulus Retail
CELERANT IS EXPERINCED WITH FIREARMS, AMMO, OPTICS AND FIREARMS ACCESSORIES. THEY ALSO WERE PARTNERED WITH MY WHOLESALER
Vendor Response
Thanks for the review and our partnership!
Replied February 2024
Tjaden
Sporting Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2023
implementation experience
Fantastic, having this product has made my daily operations more smooth and streamlined. Great reporting and tracking with ease of operation.
PROS[sensitive content hidden] are two of the best implementation professionals that I have ever worked with. He makes understanding everything easy and is always there when I have questions or issues
CONSThere are a few categories I would like to go a little deeper in classification
Paul
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Great product, with lots of features.
As we were one of the first adopters we had a few issues, but they were addressed in a timely manner. We converted over to Cumulus from Retail Star, and I was a little disappointed that some of the main features that I used on a daily basis were not accessible on day 1. After some updates these features are accessible now.
PROSEase of use with a host of features. Cloud based allows for Inventory access from anywhere with Internet access.
CONSWe had the local server option install for redundancy, but this service can be slow at times. Plus any updates to products are not instant.
Vendor Response
Thanks for the review, Paul!
Replied October 2019
Roxanne
Apparel & Fashion, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Happy with our new POS
All my products transfered over to the new data base, my empolyees love our new touchscreen cash register monitor, customer support and training people are awesome to work with! Overall the product is super easy to work with.
CONSWhen ordering on a PO I wish there was a way to see "on hand" items on the same screen as the PO. (I heard that this will be in an upcoming update though). Also, I wish I could just hit the ENTER button when doing searches (instead of mousing up to the search button).
Vendor Response
Thanks for the review, Roxanne! And, yes, we have now added that feature to our software. You can now see "On Hand' items on the same screen as the PO. Hopefully you have already upgraded to our current version, if not- please reach out to our Updates Department and we can schedule your update!
Replied October 2019
Clayton
Retail, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
A Must Have System
This experience was way better than what I was expecting. There is a lot of information to learn, but if I can do it in a week, anybody can do it! [sensitive content hidden] is the best! He explained everything thoroughly and was there to assist anytime I needed it.
PROSOffers all the options you could ever want in a Inventory & POS system.
CONSNothing yet, I'll get back to you after I use it for awhile.
Reason for choosing Cumulus Retail
Made first contact and offered way more options and packages.
Reasons for switching to Cumulus Retail
Lack of options and efficiency. No support
joshua
Sporting Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Smoke and mirrors sales with ghost town support
Every time you contact customer support its always something cant be done. The entire product is a series of work arounds. Nothing is fluid or easy. The search functionality is beyond broken. I was led to believe that all my old sales data and information from my old system would be ported over no problem, later find out nope cant port sales data. After importing serialized products we realized that many of them were imported with there own individual part number. when I have 5 of an item with 5 serial numbers I now have 5 separate items with 5 separate part numbers. During implementation i was told i could not have my old POS and the new POS installed at the same time. Took weeks to get them to do it and thank god we did. the search function is so horrendous that I have to search for the product in my old system then use the part number or UPC to find it in the new system. the POS sales screen does work surprisingly well as long as you can scan a barcode. after hours product support is of no real help. don't get me wrong the people are always very nice but I don't care about nice. I want results. We were sold on the ability to order directly from Celerant with many of our wholesalers. What we weren't told was that the ordering is only based off of whomever has the most in stock not the best price. This can and will break a business in todays marketplace. this is another instance of we don't care we wont change it.
PROSThe sales pitch was pretty good. easy to close out till and track cash. That's really about it though
CONSits a toss up between the product and the lack of support.
Reasons for switching to Cumulus Retail
QuickBooks discontinued the product and I was led to believe my web store would no longer function with it.
Mayur
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Best POS for all online business.
Loved the inventory management and order management feature. It syncs all the data from my store to the POS easily.
CONSTill now not find any disadvantages of this software.
TODD
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
The transition to the Cumulus platform was easy and seamless, the staff ensured we were completely satisfied.
Simple to use, easy to learn and well supported by a professional staff. Implementation was a breeze
CONSThe website development did not end up meeting our expectations but, they were willing to work with our chosen developer
Vendor Response
Happy to hear it, Todd! We value you as a client!
Replied October 2019
Jamie
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Web/POS
The integrations with other software that we use. Easy to maintain while being loaded with features. Our trainer [sensitive content hidden] did a great job before, during and after with any questions we had.
CONSThe only con is we that we didn't do this sooner.
Eddie
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
President
CSR made this change over tolerable! They seem to understand our needs and concerns and in my opinion, they have been extremely helpful.
PROSI feel that the combination of our Cumulus operation system and our website, our 65 year old business might be able to come of age in the 21st century.
CONSThis system is much slower when it comes to saving and finishing at the pos and back office compared to Retail Star.
Vendor Response
Thanks, Eddie! We appreciate your great review and more importantly, your partnership for so many years!
Replied October 2019
Hunter
Sporting Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Celerant is great
The customer support is great [sensitive content hidden] Rocks it out.
CONSI would of liked if Stephanie Would of been able to come on location.
Reason for choosing Cumulus Retail
it is geared towards my industry
Reasons for switching to Cumulus Retail
Quick books sucks.
Alison
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Worth the learning curve
I like having the ability to work in remote locations. The pre set reporting helps with inventory control.
CONSI miss the customizations from Retail Star and the ability to access older information from customer store credits and gift cards.
Vendor Response
Thanks for the review, Alison! Considering Cumulus is web-based, you can access it from anywhere, anytime- and we're happy to see you are taking advantage of that!
Replied October 2019
Scott
Retail, 2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Excellent for medium sized shops
Everyone I've dealt with has been extremely friendly and helpful during the setup and training process. The support after the sale when minor issues have arisen has been excellent as well.
PROSTons of features Shooting range management Inventory Management Built in bound book software Smartwaiver integration i4473 integration Training course management Fairly intuitive interface Helpful and quick to react tech support
CONSNot as easy to set up as the bargain guys (as expected) No gunsmith support yet No simple offline mode (local servers are optional, but if cloud based, there isn't a temporary cache to allow operation when the internet fails)
Vendor Response
Thanks for all the positive feedback, Scott! Its much appreciated and we love hearing what a great experience you have had with our customer service and support teams!
Replied October 2019
Darrin
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Vary easy to use once I got the hang of it
This has everything I need to run a indoor shooting range and gun shop. Once products are imported correctly it is vary easy
CONSI wish it was easier to take in used guns through the system. every once in a wile i can use the same log in and have to use another.
Vendor Response
Thanks for the review, Darrin! It's much appreciated!
Replied October 2019
Rohit
Apparel & Fashion, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2018
Review of Cumulus
Nice layout, and very good features for a retail store. Love that my website is connected with the point of sale system.
CONSLots of glitches in the beginning. Also Tech support not mac save even though product is being offered.
Vendor Response
Thanks for the review, Rohit! We appreciate your partnership!
Replied October 2019