All Curbside Laundries Reviews
1-25 of 28 Reviews
Sort by
Jeff
Verified reviewer
Individual & Family Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Curbside software has helped us grow!
I really like the integration with the website. Customers can find us online and sign up for service without having to call us. The software is super reliable, day after day for the past 2 years. We have reliably used it to grow our wash and fold and our pickup and delivery laundry service.
CONSThe user interface is not always intuitive, but once you use it a bit that's a minor issue.
Reason for choosing Curbside Laundries
Curbside handled most, if not all, aspects of getting us up and running.
Aislin
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
The software is great but the support is even better!
We needed a robust solution to manage our pick up and delivery laundry service. Curbside delivers so much more than just that. Since they are also laundry owners, they've thought of everything. They are super responsive when the rare problem crops up and they are always coming up with new features.
PROSThis software makes managing our laundry delivery service a breeze. We did exhaustive analysis on all the different software packages for laundromat owners and this is the only one that ticked ALL the boxes.
CONSNot being able to use our Spyderwash cards was frustrating but the developers listened to our feedback and just rolled out this ability. I don't think there's anything else I'd change.
Reasons for switching to Curbside Laundries
Starchup was overly expensive, had fewer features we could actually utilize, did not work well with the hardware they recommended and the customer service and sales staff were dismissive when problems arose instead of being helpful. They also only responded to our problems during normal business hours sometimes making us wait all weekend to start working on a problem.
Ashish
Retail, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed April 2022
Happy but sad
I am happy with curbside, but little expensive.
PROSReporting menu.
CONStoo many hoops to go through to complete an order.
Reason for choosing Curbside Laundries
heard good things about it.
Reasons for switching to Curbside Laundries
Wanted to increase Wash & fold delivery.
Idrees
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Awesome Software!
The experience overall has been amazing, software is reliable and they keep you updated on everything. The software itself gets a update every once in a while with new features. They’ve been responsive on some things that I found concerning or suggested. Everyone runs their business differently, have different suggestions, and I think curbside takes it into consideration and tries to meet everyone’s need. If you’re running a laundry business, you should have this software. It is worth it!
PROSWe’ve been using the software for a few years now and it has really helped our business. Thanks to this software, the ease in a Customer drop off experience surpasses our competitors. Users get a text when the order is ready which means no phone calls to ask if the order is ready, which has been a huge time saver. Tracking cash and expenses has also been simpler. There’s just a ton of features in this that not only made it simple for us but also makes us surpass our competition in the area. Highly recommended!
CONSThe software has like 95% of everything you need, the 5% would just be simplifying a few stuff like reports; right now I have to shift through multiple reports to get the information I need.
Sharon
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
I wish all companies were operated as well as Curbside!
I LOVE being a client of Curbside Laundries! They are so passionate about their product and they really care about providing the best software system and customer support possible - and they are succeeding!
PROSThe software is specifically designed for the the full-service laundromat. Therefore, all the features needed to operate such a business are included. Many companies that create a software products don't continue to develop it to fit the needs of their users. However, with Curbside Laundries, they are actively listening and responding to clients ideas and needs to continually create a more robust, spot-on product.
CONSTheir team is so proactive at resolving concerns, any issues that arise are handled promptly - it's really amazing!
Reason for choosing Curbside Laundries
They are the best! I really appreciate the personal support and the FB forum is an amazing resource for laundromat owners. The admin actively participate in the conversations which is super helpful!
Reasons for switching to Curbside Laundries
Support and training - the team is always offering webinars to help educate their clients on how to grow our businesses.
Chris
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great Value & Customer Service
Software is great and the support team just as good, if not better.
PROSUser friendly. I had an employee confess a few months after implementation that she was going to quit because of her anxiety over learning the computer software but she's done well and still an employee 18 months later.
CONSWhile I know that having the option to turn features/ updates on/off can be a gargantuan task for programmers (and sometimes not just not possible) it would be helpful as a small business owner to customize the software to meet my needs/ employee pool. Example: the recent update to closing out the cash register while on the surface might seem to be idiot proof it seems to have caused more variances than the old way.
Reason for choosing Curbside Laundries
Wash, Dry Fold POS, Wash Club, Cents, Clean Cloud, Starchup
Reasons for switching to Curbside Laundries
I wanted to offer pickup and delivery and find a more user-friendly experience for my staff. Also the ability to export my customer base for marketing purposes.
Oliver
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Great Company to work with
Very good.
PROSIt is always improving and is easy to use
CONSThere are a few glitches in some of the reports, but they keep upgrading the software
Reason for choosing Curbside Laundries
The software had the most features design for laundromats and the Pick up and delivery was the easiest
Mike
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2022
Good software, great support.
Good experience
PROSWe chose Curbside for how high people rated its responsiveness from the developers. We wanted changes to better the software based on customer feedback and they are great with that. All softwares are relatively new so none are spectacular but Curbside seems to be trying to improve as quickly as possible. We also had to have 1 software for both wash & fold and PUD and this does both.
CONSCan be slow. Biggest gripe is how linear it is, to do each task is “rabbit-holish “. Needs cross functionality. Currently must do a task then refresh and start a new task, lacking ability to go back a step or correct things easily. Needs more intuitive ways for getting things done to improve efficiency of workflows. Coming from sophisticated medical software this has a lot of catching up to do, but the curbside team is all about listening to criticism and implementing things as quickly as they can.
Bobbi
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
HSL is Happy!!
By far the benefits are that they are constantly evolving with today and future needs of the laundry industry. My Pick up and delivery has increase well over the past year by using Curbside.
PROSI like that they are always coming up with new ideas and upgrades. I was using a different software prior and they never did updates/upgrades. Customer service is great!
CONSJust when we find things that could be improved, they already have an install coming in the very near future. Noting that we do not like about it.
Reason for choosing Curbside Laundries
The constant improvements that Curbside is doing shows us that they want to improve our business as well as their own.
Reasons for switching to Curbside Laundries
They were not doing improvements on their software and we needed to move with the times, specially in the PUD areas.
Peter
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great Product and Support Team
Without prior experience, I thought this platform had a friendlier user interface than the others I looked at. Some of the functions were not as intuitive as I thought but all employees were easily trained and the product team keep coming out with regular updates and improvements to the software. It keeps getting better!
CONSThe software was built based on how SuperSuds operated their business which was not always in line with how we operated our business so a few functions took a little getting used to such as the "role" based interface.
Steven
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
Curbside Review
Its covers at least a little of everything I need in a PUD software - everything vital I have The support team is great and one of the main reasons why I keep using them They make updates often and listen to customer feedback
CONSThe UI for customers could use a refresh - needs to be less friction for customers to make an account and place an order Need some more marketing, texting, route optimization tools - all of which i think are in the works
Bill
Individual & Family Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great software for anyone offering wash & fold laundry service
What I like most is how fully integrated this software is with respect to all of the functions needed to run a professional wash & fold business, both drop off & pickup/delivery. The customer support is excellent & they are constantly innovating the software & updating it to continually add more value.
CONSI really don't have any cons to speak of. The few I had were addressed in recent updates.
Ade
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great company, great software
Ease of use and portability. You can easily pull up the software for any device
CONSEven though it has an inventory application embedded in it, the inventory count does not update when an item is sold together with an order, only when it is sold through the register portion of the software. This a drawback that needs to be corrected.
Reason for choosing Curbside Laundries
Great software overall and lots of additional updates
Jessica
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Family Owned & Operated
[SENSITIVE CONTENT], [SENSITIVE CONTENT] and their team do an excellent job educating their prospects about what Curbside is, which becomes the foundation for detailed training and preparing the team for a successful launch. They are responsive and available for questions and challenges as they come up.
CONSLearning how to navigate the driver/delivery portion of the website on a phone. It's not always convenient to deal with a tablet, since the tablet lives at the store - and sometimes the driver begins the route from home. Making the website mobile friendly or more responsive would be helpful.
Reasons for switching to Curbside Laundries
Better price, more accessibility, better support, more comprehensive software with web access from anywhere.
Travis
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
improvement needed with payment processor rates/service
great, appreciate the help over the phones when I have issues.
PROSease of use, customer service, easy to train employees on it. great reports
CONSmake orders that have dry cleaning easier to track, maybe add colors for laundry orders and another color for dry cleaning orders and another for combo orders.
Suzy
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great Software Investment
Excellent, especially tech support
PROSEase of use and software updates. Also, very thorough information about customers and preferences.
CONSCost is extremely high when compared to other choices.
Patrick
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Top quality
Great product and phenomenal customer service.
PROSThe software is easy to use for both employees and customers. We haven’t received any calls from customers wondering how to place an order.
CONSI wish that reports could be more customizable.
Reason for choosing Curbside Laundries
We liked the people at Curbside more.
Reasons for switching to Curbside Laundries
WDF POS was extremely difficult to use and didn’t support pickup and delivery.
Carlos
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Easy to learn
For somebody that is new to the business, having curbside has been a godsend. They give really good advice not only on how to use the software but also on the best ways to do business and maximize profits. I highly recommend them.
PROSYou can access everything remotely and make changes as needed without having to be at the laundromat.
CONSThere's little I don't like about the curbside software. Every now an then there are small glitches but their team works quickly at resolving any issues that arise.
Brian
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Excellent System & Mobile App
Excellent!
PROSIts easy to learn, use & configure. Price is reasonable & support is second to none.
CONSSupport for Dry Cleaning functions is not the best.
Reason for choosing Curbside Laundries
Recommend by trusted source
Reasons for switching to Curbside Laundries
Key functions of Clean Suite were no longer working or supported.
Amanda
Individual & Family Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Fantastic
I love how it is ever changing and being updated as the needs in our industry change. The support is fantastic and very much appreciated. The team really cares and values you as a customer
CONSThe software itself is great. The only thing I would want to change is the price. It is on the higher end, but you get what you pay for. It is definitely a high end product.
Patrick
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Great stuff
Very satisfied
PROSKeep improving based on feedback. Very easy to work with.
CONSNot optimized for apple or iPhones. It works but isn't able to use many apple features.
Erin
Individual & Family Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Helps us serve our customers
Setup was easy. The functionality allowed us to expand our business.
CONSHard for users to learn. Some functionality is available but hard to find.
Keaton
Consumer Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2022
Amplify your business
It’s simple and easy to use. Other softwares are very complicated
CONSIt does take a little while to get used to on the management side.
Emerson
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
05/2/22
It has been good so far
PROSIt’s easy to use and many people like it
CONSSome time I can’t find things I need and I get lost
Eugene
Individual & Family Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great product!
They are very personable and my experiences with them lead me to believe they genuinely want my delivery business to excel!
PROSThis is a great product and its nice to work with someone who is actually in the industry themselves. They understand the nuances of laundry processing and management very well and this is expressed in the workflow of their software and customer service.
CONSIt's a little expensive to set up and the ROI for me has been slower than anticipated, but it is gaining traction. I think the biggest hindrance to faster success has been my staffing.
Reason for choosing Curbside Laundries
The scalability of the product.