All FavouriteTable Reviews
1-15 of 15 Reviews
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Alan
Verified reviewer
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Easy and helpful, all you need.
Really good experience with the team and would recommend.
PROSThe software was easy to use and set up. [SENSITIVE CONTENT HIDDEN] was super helpful on support and always at the end of the phone if needed. Adding options and menu items was a breeze for take away. I have a colleague that uses the booking software in another site and he says it is the most intuitive system he has used. We used it for take away services and this was updated constantly to meet our needs.
CONSOur business model for take away was a little different incorporating 3 restaurants into 1 take away service and we were unable to choose different sites for pick up unless we added another service. Again, [SENSITIVE CONTENT HIDDEN] came up with a solution as a work around.
Vendor Response
Thanks for another fantastic review, Alan! We're delighted that you find the system easy to use across your three restaurants and the comments from your colleague are great. Unlike some of the bigger restaurant software companies we always try to find solutions and are pleased the bespoke options worked for you. Thank you for being part of the favouritetable family.
Replied June 2021
Adam
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
The Best Restaurant Software
We’ve had multiple booking systems which costs £1,000s per month, we quickly moved to favouritable and have never looked back. Our takeaway system is incredible and saved the restaurant during the pandemic.
PROSFlexibility, ease of use, first class support, user friendly, easy to train staff
CONSPossibly customisation in terms of end user look. But knowing favouritable this will probably be integrated in the future!
Reasons for switching to FavouriteTable
Price, our previous systems were extortionate and support was virtually absent
Vendor Response
Thank you so much for the five star review, Adam. We're delighted that you have rated Favouritetable 10/10 for everything. Ease of use, great support and value are what drives us, together with ongoing product development. Plus, of course, we're passionate about supporting restaurants - none more so than in difficult times. Thank you for being part of the Favouritetable family, we really appreciate it.
Replied February 2021
PAOLO
Restaurants, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Great value for money and friendly, efficient support staff
Absolutely magnificent. The best online bookings system I've ever had in 10+ years of running my restaurant. Also, the best value for money. Great product and great service from their support staff. Highly, highly recommend.
PROSEase of use combined with a very reasonable price.
CONSNot applicable as there is nothing negative about this software. It's simple and easy to use for me as well as customers who wish to make, amend, cancel etc. bookings.
Reason for choosing FavouriteTable
Better pricing by FavouriteTable. Much better.
Reasons for switching to FavouriteTable
Was unhappy with Quandoo charging for extra bookings via their website for dates I had already blocked-off. Caused overbooking issues too as well as the additional cost. After months of me asking them to resolve matter and not allow extra bookings via their site for dates I had closed-off '(as fully booked) they replied to say that this was standard and that they could not alter such! So obviously I had to leave and get anther provider.
Vendor Response
Thank you Paolo for such a fantastic review of favouritetable. We're absolutely thrilled at the 10 out of 10 rating and delighted that you find the system easy to use, feature-rich and brilliant value for money. We're always innovating, so look out for more great features soon.
Replied December 2020
Katalin
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Favourite Table Booking and Online ordering Review from The Blue Boar
Professional service from setting up to managing changes along the way.
PROSSimple and easy to manage. Also love how quickly they are adapting it to the changing environment and coming up with new features all the time.
CONSSometimes not sure about what is possible to edit in the software by me, but then always contact the team and they quickly sort it out
Reason for choosing FavouriteTable
Was recommended by the company building our app
Reasons for switching to FavouriteTable
Easier connectivity with our app and better pricing
Vendor Response
Dear Katalin, thank you so much for your fantastic review of favouritetable. We're delighted that your switch from ResDiary has brought you all those five-star benefits and real value for money. Meaningful support is a key feature of our product offer and we're always pleased to help. Thank you for being part of the favouritetable family.
Replied May 2021
Shivani
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Great booking system with great customer service
Jaipal and Andre are great - always very responsive and also keen to work with us, when exploring new ideas
PROSEasy to add bookings/walk-ins and make changes to floor plan on a busy night in the restaurant
CONSSpecial offers and opening/closing days is a little confusing
Reasons for switching to FavouriteTable
Price
Vendor Response
Dear Shivani. Thank you so much for the fantastic review. Great to hear that you're finding Favouritetable so easy to use and that you rate our customer support with 5 stars, following your switch from Quandoo. Thanks being a valued Favouritetable customer.
Replied October 2022
Sorowar
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Fantastic Booking Management & Online Ordering
Excellent, cannot fault
PROSEverything is perfect. Easy to use, seamless integration of information. Surpasses any other booking management software used and is extreme value for money. From basic management system to fully integrated floor plan everything is in one place. Excellent support team on hand with queries. Super efficient. Are enjoying the savings and the flexibiltiy
CONSIt is perfect for our business
Reason for choosing FavouriteTable
Better value for money and not happy with the Quandoo service.
Reasons for switching to FavouriteTable
Not happy with Quandoo service and expense
Vendor Response
Dear Sorowar. Thank you for the fantastic review of the favouritetable system. We're thrilled you gave our product five stars and find us better value, with better service, than Quandoo. Thank you for being part of the favouritetable family.
Replied April 2021
teejay
Restaurants, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Fantastic and very user friendly!
Great system, great customer service
PROSFloor plan and booking system very easy to add/edit and cancel Online ordering easy to add and remove products and set up individual categories
CONSorder tickets for online takeaway could be a little clearer with a full breakdown of costs e.g. extras ordered listed separately
Vendor Response
Hi Teejay and thank you so much for taking the time to leave a review of favouritetable. Another five stars and 10 out of 10 for recommendation! We are absolutely delighted that you find the dynamic floor plan and online booking so easy to use, together with the flexibility to configure the system according to your own rules. The feedback regarding order tickets for web-based take-away and delivery is very much appreciated - we're always innovating and feedback like this helps us to continually improve the product. Thank you too for the kind comments about customer service, it is the foundation on which favouritetable is built. As ever, thank you for being part of the favouritetable family, it means a lot.
Replied January 2022
Olesia
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great support, easy to use system
Great, would definitely recommend
PROSFavourite Table is a very user friendly system, it is easy to use and if we have doubts or questions - customer service is perfect. We normally receive responds immediately.[SENSITIVE CONTENT HIDDEN] is always helpful and perfectly knows his customers' needs. It is really hard to find supplier who would be customer orientated and supportive like Favourite Table.
CONSLink with the till would be perfect. Also, I would like to see deeper reports on online bookings.
Vendor Response
Hi Olesia and thank you for your five star review of favouritetable. We're delighted that you find our restaurant reservation and pre-ordering system easy to use with great customer support. Our development team has been working hard in the background to bring customers new functionality and we're currently speaking with a number of ePOS companies about links. Watch this space! Thank you for being part of the favouritetable family.
Replied February 2021
Robert
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
A perfect solution for restaurant takeaway food service
After looking for a number of solutions to provide our French restaurant dining experience "TO GO" due to Covid we came across Favourite Table. From initial enquiry right though to today the professionalism is second to non! Instant responses to questions, full help with integration and they have even added features i have requested mid contract. Just perfect. Thank you [SENSITIVE CONTENT HIDDEN] and all at Favourite table
PROSThe software tailors itself perfectly to managing the provision of full restaurant style meals to collect. The ability to fully manage all aspects of the system from menu control, email communications, slot allocations and capacity control.
CONSNothing. The software is perfect for our requirements.
Vendor Response
Hi Robert. Thank you so much for leaving such positive feedback for us. We can't ask for more than 10 out of 10 for everything! We're delighted that you find the software feature-rich and the ideal solution for you. We're passionate about supporting restaurant owners and always strive to develop functionality which genuinely adds value (we have some exciting new developments in the wings, too!). Thanks so much for being part of the favouritetable family.
Replied March 2021
Lorraine
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Fantastic Product and Team Support
Fantastic service by a fantasic team - From installation the level of support has been outstanding.
PROSThe customisation is fantastic, this software has allowed our business to completely change its model (more than once) throughout the pandemic.
CONSHonestly, nothing that springs to mind - I have never thought "I wish the software could.." i do often think "where would we be without Favourite Table" though!
Reason for choosing FavouriteTable
They were quick to answer my enquiry, explained simply how they could support us as a business and not only offered table management which we were initally looking for but much more which we have come to rely on in the last month.
Vendor Response
Thanks Lorraine for taking the time to review favouritetable. We're absolutely thrilled at the ten out of ten score and five stars for everything. We just couldn't ask for more. We're passionate about restaurants and will support you in the good times and the bad. That's what we're here for. Thank you for being part of the favouritetable family, it means a lot.
Replied March 2021
Adi
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Excellent /lockdown saver
excellent
PROSProficiency and ease/backed by excellent customer service
CONSneeds more bespoke and customization. a little too fixed
Vendor Response
Hi Adi and thanks for your fantastic review of favouritetable. We're delighted that, following your switch from shopify, you find the system easy to use. Our development team is always working on the latest innovations so do let us know what you'd like to see in the future. Providing excellent UK-based customer service is something we delight in, and we're always here for you if you need us. Thanks again for another five star review!
Replied August 2021
Raef
Restaurants, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Best Booking and Online order system available
Fantastic
PROSWe used to be with OpenTable for reservations and found the system complicated to use and basic functionality was not in the system like online payments and waiting list. Simple to use and block availability and set up special offers which enable us to send privately to customers. Support is 100% and always ready to be helpful. No hefty commission fees
CONSNothing it does what it says and more, perhaps one change they could have is restaurant is able to allocate timeslots as full
Reason for choosing FavouriteTable
Cost, efficieny and ease of use
Reasons for switching to FavouriteTable
Expensive and limited functionality
Vendor Response
Hi Raef and thank you for another five star review! We are delighted that you find favouritetable to be so easy to use , with great support and value. We're always innovating, so thank you for your development idea. Thanks for being a member of the favouritetable family.
Replied April 2021
Enoely
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Recommend
This company cares about their customers, the support is fantastic. I use it daily, I don't know what would I do without it??
CONSI wish it could stay logged in . . . . . . . . . . . .
Vendor Response
Dear Enoely, thank you so much for giving such a great review of favouritetable. You are one of many customers who finds the system invaluable to their restaurant business, at a great price and with very accessible support. Thanks for the feedback about wanting to stay logged in. We work really hard to produce functionality which is driven by the customers' needs. In this instance we have had to strike a balance between that and the requirements of GDPR, which is why the system will automatically log out after a pre-set time in order to avoid unauthorised access. We will ask our development team to review this time-out, however, to ensure it is performing to the optimum balance. Thanks again for the five star review, and for being a favouritetable customer.
Replied June 2021
Moin
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Very best we have ever had
They care very much about us. And their employee [SENSITIVE CONTENT] is the best and knowledgeable person I have ever met.
CONSNothing i can think of everything is top quality.
Reasons for switching to FavouriteTable
Because its better and easier.And support system is unbelievable.
Vendor Response
Dear Moin. Wow! 10 out of 10 for everything! Thank you so much for a fantastic review, and for being a Favouritetable customer.
Replied June 2022
Laura
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Very happy, relieved our office tram of a lot of admin
The software is easy to set-up and use for both admin and customers. It has taken a lot of admin away from our pre-ordering process in our busiest month of the year.General support was great - always quick to respond to emails and usually updated or added the element that we required.
CONSIt would be good to be able to make last minute changes on the day of the booking. The system doesn't currently allow this.
Vendor Response
Hi Laura and thanks for an amazing review. We're delighted you find Favouritetable so easy to use and in particular that the menu pre-ordering system has saved you time and stress. The Support Team will also be very happy with your five stars! Your great feedback about last minute changes will be passed on to our Development Team (feedback always drives us to improve and innovate!). Thanks again, from the team at Favouritetable.
Replied December 2022