All Pazo Reviews
1-16 of 16 Reviews
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Yogesh
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
A tool which had helped us rationalise manpower and digitise all processes.
1. To begin with it helped streamline and digitise all our processes and checklists 2. Rationalise man-power across services 3. Real time visibility to issues / adherence to checklists / PPM schedules 4. Agency evaluation became more transparent with the performance getttinf tracked through pazo
PROSThe way the product has evolved with new modules getting released almost every 4/5 months. Modules are more user friendly and ease of usage increases the end user comfortability in using them when on-ground
CONSNeed to integrate with the BI tools and more analytical reports. This will help senior management to take decisions based on the data
Vendor Response
Thank you for writing a review, we are thankful for your suggestions, it really helps us to make Pazo more user friendly and efficient for business operations.
Replied December 2020
Kimstone
Cosmetics, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2023
Pazo Feedback
Reducing manual reaising of issues, ensuring timely Realtime of escalations of items from the checklist. Allow monitoring of branch mangers and regional mangers work
PROSThe triggers, Task management , ability to review RMs checklist, Ability to Schedule cheklist, ability to track completed tasks
CONSDifficult to set triggers for large number of users if we have many question to trigger to different sites , department or users
Reason for choosing Pazo
It has a good user Interface that is very easy to maneuver with less training done to the end users
Reasons for switching to Pazo
The software did not have auto trigger of issues from checlikst , nor allow supervisors review and comment submittted checklist
Vendor Response
Dear Kimstone, Thank you for sharing your valuable feedback and for choosing Pazo as your preferred platform. We're thrilled to hear that our user interface, triggers, task management, and scheduling features have enhanced your experience and have helped in reducing manual tasks and promoting real-time escalation of items from the checklist. We understand your concern about setting triggers for a large number of users, and we appreciate you bringing this to our attention. We continuously strive to enhance our platform based on user feedback, and your comments will be taken into consideration as we plan future updates. We are pleased to hear that the switch to Pazo has added value to your operations. Your successful use of our platform inspires us to continue our commitment to improving and delivering high-quality service. Thank you for your kind words. If you have any other suggestions or need further assistance, feel free to reach out to our support team at support@gopazo.com
Replied May 2023
Priyal
Retail, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
PAZO at Bata Retail
Operations parameter capturing, Workflow for multiple steps process, Ticketing to other functions.
PROSSupport on Training and On-boarding, Positive and assertive attitude of team to specific requirements,Overall framework, customisation of checklist ,easy to browse, workflow management, Ticketing and dashboard.
CONSDownload of big data, Browsing time for admin.
Reason for choosing Pazo
Pricing,Ease of Onboarding and extended support on trainingFlexibility of Customization
Vendor Response
Hello Priyal, We're absolutely thrilled to hear your positive remarks about our training and onboarding support, customizability, workflow management, and ticketing features! Your feedback is vital for us to continue refining our services and ensuring we meet our user's needs. We acknowledge your concern about the browsing time for admin and the download of big data. We're continuously working on our platform to make it more efficient and user-friendly, and we value your feedback in this regard. We're so pleased that our pricing and the ease of onboarding made your choice to select Pazo easier. Our aim is to provide as much flexibility as possible to meet our customer's unique requirements. Finally, we're glad to hear that Pazo has been beneficial in capturing your operational parameters and providing an efficient multi-step process workflow. We appreciate your feedback and assure you that we're here to provide continued support and improvements. For any suggestions or queries, please don't hesitate to contact us at support@gopazo.com. Thank you again for choosing Pazo and for your insightful review!
Replied May 2023
Vamsi Krishna
Facilities Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Very nice product and ease of operations in Facilities
Very nice and recommended to have across any type of facilities.
PROSI like most the workflow management where we can be able to see what happening on real time at a single click. It will help us to track and improve upon on our services.
CONSDeployment phase from the kickoff to Go live, need to fast track for larger deployments.
Vendor Response
Dear Vamsi, Thank you for taking the time to leave us such a positive review. It brings us great joy to hear that you find our product to be "very nice" and that our workflow management feature is particularly useful to you for real-time tracking and improving your services. Your satisfaction is our priority and your review reaffirms the hard work we put into our product We understand your concerns regarding the speed of deployment for larger deployments and appreciate your feedback. We continually aim to improve our processes and your valuable feedback will be forwarded to the concerned team to evaluate possible improvements. Your recommendation of our service to others in the facilities industry is highly appreciated and motivates us to continually enhance our product and services. If you have any further suggestions or need assistance, please feel free to reach out to our support team at support@gopazo.com. Thank you again for your kind words.
Replied May 2023
Ameen
Biotechnology, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Hassle free Tool
Its a good product which saves time/easy tracking & reporting
PROSThe reporting system of Pazo (Alerts) which helps to follow up and close the activities
CONSReal time updates like Adhoc leaves don't get updated accurately, still alerts keep delivering sometimes
Reason for choosing Pazo
We choose Pazo directly post reviewing the performance at other office location as an demo
Vendor Response
Hello Ameen, We're thrilled to hear that you've had a positive experience with Pazo! Our team constantly strives to provide excellent service, and your feedback is highly valuable to us. Should you have any suggestions, queries, or need further assistance, please feel free to reach out to our support team at support@gopazo.com. We're here to help. Thanks again for your positive review on Capterra, and for choosing Pazo!
Replied May 2023
Surender Singh
Retail, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Convinent
The way I can capture every little detail
CONSNo Cons except does not let me whenever app has to be updated
Vendor Response
Dear Surender, Thank you for taking the time to review Pazo and sharing your positive feedback. We're thrilled to hear that you find our platform convenient and efficient in capturing every detail you need for your operations. Your comments regarding app updates are valuable. We are constantly working on improving the user experience, and your feedback plays a crucial role in that process. We'll certainly take your suggestion into consideration for our future updates. We appreciate your continued support and look forward to serving you better in the future. If you have any questions or need further assistance, feel free to reach out to us at support@gopazo.com. Thanks again for your review!
Replied May 2023
Muniaraj
Consumer Goods, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Pazo for Facility Management
The features like real time triggering, reports and the dashboard
CONSFor the customization part, the dependency is more
Vendor Response
Dear Muniaraj, Thank you for sharing your positive experience with Pazo and its real-time triggering, reporting, and dashboard features. We appreciate your feedback and are glad to hear that these features are adding value to your facility management tasks. We also acknowledge your concern about the customization process. Our team is continually striving to enhance the user experience and your feedback is instrumental in our efforts to improve. We are working on ways to provide more flexibility and independence in the customization process. Please feel free to reach out to our support team at support@gopazo.com for any suggestions, queries or if you need further assistance. Thank you again for your constructive review.
Replied May 2023
rakesh
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
product is good to use as per follow up system .
Very Good.
PROSdigital media for each department work performance.
CONSevery day lots of activity to enter and closure of issues raised by self .
Vendor Response
Hello Rakesh, We're thrilled to hear that you've had a positive experience with Pazo! Our team constantly strives to provide excellent service, and your feedback is highly valuable to us. Should you have any suggestions, queries, or need further assistance, please feel free to reach out to our support team at support@gopazo.com. We're here to help. Thanks again for your positive review on Capterra, and for choosing Pazo!
Replied May 2023
Ravindra
Consumer Services, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Service & Usage of App
overall it's very good.
PROSIt,s very easy to use for filling of many checklist in a single app.
CONSeverything is fine as per my review......
Vendor Response
Hello Ravindra, We're thrilled to hear that you've had a positive experience with Pazo! Our team constantly strives to provide excellent service, and your feedback is highly valuable to us. Should you have any suggestions, queries, or need further assistance, please feel free to reach out to our support team at support@gopazo.com. We're here to help. Thanks again for your positive review on Capterra, and for choosing Pazo!
Replied May 2023
Ravi
Verified reviewer
Facilities Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Pazo simplified our operations
Pazo is really useful for digitalising operations.
PROSApp is intuitive for blue and grey collar workforce, this made our life easy to train our service partners. We assign and manage tasks through Pazo app. Reports, analytics and dashboard features brings out the data insights.
CONSTakes time to setup, but Pazo tech team assisted us well during integration process.
Mohammed
Facilities Services, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
We are using for Washrooms and it is very easy to use
free to use
PROSGenuine & Online data can be recorded. all the recorded checklists can be at one file.
CONSit is Enviourment free from Saving paper. Trees can be saved.
Vendor Response
Hello Mohammed, We're thrilled to hear that you've had a positive experience with Pazo! Our team constantly strives to provide excellent service, and your feedback is highly valuable to us. Should you have any suggestions, queries, or need further assistance, please feel free to reach out to our support team at support@gopazo.com. We're here to help. Thanks again for your positive review on Capterra, and for choosing Pazo!
Replied May 2023
Amey
Facilities Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
PAZO is new tool of Digitalisation in Facility Industry.
Overall my feedback about PAZO is best tool in market for digitalization of facility management industry.
PROSEase of operation, simple to use, ease to implement new modification and addition of new site in tool with implementation & generation of QR codes, Ease of scheduling of new checklist, Standardization of all checklist across all site.
CONSFeature of have multi scheduling of any checklist which is only obtain by deleting previous schedule.
Reason for choosing Pazo
Friendly App and Ease of use.
Vendor Response
Thank you for taking the time to write a review, we appreciate your feedback.
Replied December 2020
Suresh
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
PAZO - Operations Management on fingertips
Fantastic
PROSChecklist maintenance and Escalation management.
CONSImportant Modules like HR management and Inventory Management are missing. Will help product to penetrate market more aggressively.
Reasons for switching to Pazo
Because PAZO is more user friendly.
Vendor Response
Thank you for taking the time to write a review, we appreciate your efforts in notifying us about missing features.
Replied December 2020
vikas
Facilities Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Time to time upgradation of the software as per user requirements and to ease on operation.
Excellent
PROSEasy to use even by ground level staff and Security.
CONSInitially there was connectivity issue but not that has been resolved.
Vendor Response
Thank you for writing a review, I sincerely appreciate you bringing issues to our attention.
Replied December 2020
Abhayram
Apparel & Fashion, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Good App for analysis of report
Good to have this app for easy to go with report on daily basis
PROSEasy to use , reports are generated immediately and can analyse them on time
CONSNothing as such now, something Google location are not mapped.
Vendor Response
Hello Abhayram, We're thrilled to hear that you've had a positive experience with Pazo! Our team constantly strives to provide excellent service, and your feedback is highly valuable to us. Should you have any suggestions, queries, or need further assistance, please feel free to reach out to our support team at support@gopazo.com. We're here to help. Thanks again for your positive review on Capterra, and for choosing Pazo!
Replied May 2023
Sumit
Food & Beverages, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Good product for SOP Management
The speed at which the team executes ans responds to queries. Also they are very API friendly.
CONSThe backend isn’t very mature but the team is very quick to get things done fast.
Vendor Response
Thank you for your review, Mr. Gupta. We appreciate your efforts to make us understand our best area and area for improvement.
Replied December 2020