I have been on Team Design since the DAS days, I love it for furniture purchasing because it does just what it needs to do.

I love that it is easy to use and figure out and easy to teach!

The reporting features are clunky, would like it to be easier to run reports. Also, would like to be able to add the valid through date for proposals when you print the proposal as apposed to have to putting it in the profile every time.

I’ve used it since 1995, so of course I like it. I find that most dealerships only use a small portion of its features and don’t realize what it can do.

Proposal to invoice with only one entry (not available in other software at the time). “CAD” interface.

Inability to reconcile a range of bank transactions at once

It get's the job done; once you know how to use it and follow every CORRECT steps, it's good. But you need to know all this before using TeamDesign; because now I spend time correcting my errors I didn't know I made and the reports are not clean and correct to review.

TeamDesign does get the job done with ordering and making documents needed (ie: proposals, invoices, reports)

I just wish it was easier to learn EVERYTHING the Software can do; I've been using it for over 10 years but I still don't know how to simply run reports I need to for the owner and myself. And making errors/mistakes, it's hard to REVERSE and correct them.

Excellent. Easy. I would have a party for all of tech support if I could ([SENSITIVE CONTENT], I'm looking at you!). I know I named [SENSITIVE CONTENT], but I just happen to normally get responses from him; however, every person I've worked with at Team Design has been absolutely professional and amazing to work with. We went from Quickbooks to Team Design and honestly, I couldn't be happier.

Customer Support is PHENOMENAL Implementation was easy because of the assistance from the Team Design implementation team. Once you've navigated the system a few times, you can see how intuitive it is. Ability to send POs (to some vendors) directly through the system is helpful. Reports are vast and helpful. The way the system integrates absolutely everything is incredibly helpful - my finances are tied to everything from my bank account to my purchase orders, it makes keeping track of everything very easy.

Help function not as robust or clear as it could be. Keywords can be helpful, but on the whole, I get a lot of answers I'm not looking for and honestly often I don't find what I need. Only some vendors can accept POs through Team Design and unfortunately, only 1 of mine does. Would love it if more would work with TD to implement this. I often get emails about such things as changing passwords and other system upgrades/changes. It's not until well after the fact that I realize these don't pertain to us since we use the system in the cloud. When those emails are sent, it can cause employees on the list to panic that something is going to change. That becomes hard to wrangle and when I say "it doesn't pertain to us", I receive, "If it didn't pertain to us, then why did they send it?"...to which I have no answer. Finally, ease of formatting forms. We received help setting up our forms, which was great, but I struggle with changes. It's very difficult.

The issue above was an exceptional example of eci going above and beyond to make our jobs on the dealerships easier and provide more efficiency. In the 15 years I've worked with eci I feel like some of their employees have become friends. They know what to expect when I call in. They know to just take over and drive my computer versus explaining technical language that I don't understand when I have issues. When we made the change to PSN several years ago, they were all exceptional in helping us all navigate that upgrade. They all treat you like a friend and not like a number. It's wonderful to have a team of such great people to work with. I believe in relationships of all kinds. If you build a relationship with the people you work with, it doesn't seem as much like work.

I have been using Team Design software for 15.5 years now. Before I left my previous job three months ago, they were converting over to a different software. From the training I sat in on and the very short time I had some hands on with the new software, it seemed to me that Team Design was way more user friendly and definitely less complicated. More isn't always more. Sometimes less is more when it comes to daily use.

There was a time that processing government orders was difficult. The system wasn't set up at the time for pulling in direct bill orders through PSN without having to manually correct the pricing in Team design. I worked with the eci team and with a former Knoll employee consistantly for several months on this issue. Together, they were able to write a change into the software that allowed the system to determine multiple order types so that dealers could choose which ones we wanted to update costs on and which ones we didn't. That change made a huge impact on the time it took dealerships manually change pricing on direct bills versus the system doing that for us manual.

Overall, we have been pleased with TeamDesign. It can do a lot of things that our previous program could not have done without a lot of development and time.

TeamDesign has a full set of features for office furniture sales. It is particularly good for larger projects. It can be a bit cumbersome for transactional business.

The database and record locking is not fool-proof. We have had occasions where 2 different people have been creating 2 different proposals at the same time and end up working on the same proposal number. Also, it would be nicer if the database were set up on a relational database management system. Also, for transactional business, it can be a bit cumbersome. Fortunately, transactional sales are a minor part of our business.

After using your product for 20+ years I feel I am quite capable of giving Team an honest review. There has been some issues over the years, but we have resolved (some with issues) them and moved on.

I have been using Team Design since 2002. It has been through some changes...(Good and Bad) but so has every business! I rely heavily on the performance of Team Design in my daily work. I have been quite satisfied with Team over the years.

I wish Team had a payroll integrated module.. I know you use a 3rd party vendor, but we have tried that and honestly is did not work for our company.

Overall, it has been a good experience. Luke is AWEsome and really does everything he can to help when we need it.

It houses all of our projects in one location and is easy for our accountant to manage.

When there are updates we often have issues. Something does not work, or is not processing correctly. It takes time away from working to have to call Team Design Help Desk to get things fix.

Customer service is top notch - they are kind, VERY patient and incredibly knowledgeable and the wait is not long at all.

It took me a moment to get used to the software, but with the help of the customer service team, I've finally gotten it and it's become easy to use. There's consistency throughout the software so once you understand how one thing works, you can intuitively get through the rest of the software. It's a great way to keep organized and to track a project from start to finish. There are several different options for reports.

Initial learning was a little tough as I was used to contracting software such as Procore and Newforma and this is very different.

Have been using it since 2001. A good program for office furniture dealerships.

The program is a full cycle from start to finish. Simplicity, easy to use, cloud based

Reporting is not as advanced as it should be. Search feature must be developed.

It works for what we need.

tracking orders once placed; the function to print to a document that i can custimize

Inventory Module; debit/credit memo's - hard to find past purchases therefore we no longer us the module; service work orders - tracking is lacking therefore we no longer us the module. Forms configurator is interesting to learn

It will manage many years of company records

Very cumbersome to use. Based on a very old platform and is slow to adopt and change based on user needs

Overall easy to use program and makes sense.

Tailored toward furniture order placement and management.

Several steps to complete certain tasks.

Remote Access and reporting capabilities

It’s great on the front end but not user friendly on the accounting side (back end)