About Waiterio

Waiterio is a cloud-based ordering solution for restaurants and bars. It helps  users to manage daily business operations and process transactions.

Waiterio helps users to manage special orders, look up prices for specific items and record service reviews from customers. The solution allows users to share menus and orders with waitstaff and kitchen staff via mobile devices.

Users can generate custom reports on financial performance, revenue per menu item, sales trends and more. Users can also integrate hardware components like thermal printers and barcode scanners with the solution.

Services are offered on a monthly subscription basis that includes support via email and an online knowledge base


Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of Waiterio

Average User Ratings

Overall

4.85 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(11)

11

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

May 2018

Nilhan from yemeksepeti.com

Verified Reviewer

Company Size: 201-500 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Waiterio made my life so easy!

Pros

It's very useful. I and my staff really enjoy our new POS system. Our waiters can take orders easily and as soon as they enter the order to the system our chefs start showing their cooking skills. Thanks to Waiterio our waiters can spend much more time with our customers. It's also so easy to take payments! Besides having very convenient operational benefits, Waiterio also helps me to do my administrative works. Plus, it helped me get a new vision for my restaurant, now I can clearly see ( with number) my best selling items, so that I can update my menu regularly. Price/ performance is really really good. I can recommend Waiterio to any restaurant owner who wants to grow their business.

Cons

Nothing so far. I really enjoy all the benefits of Waiterio. It's so useful and it's so obvious that they considered all needs of the restaurant owners. Thanks!

June 2019

Paul from The Kenbury

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2019

Updated review

After a delay in contacting support about a bug they were very quick to fix and issue a new version. Updating was easy as the app did not change it was all cloud based so all I needed to do was log in again to the app and the fix was there, a massive bonus in a busy environment. I think the small to medium guesthouse/B&B market could be a huge opportunity for Waiterio.

Pros

Easy to setup and generally use. Quick to learn and has sped up the breakfast service in my guesthouse massively. Allows us to have the kitchen on a separate floor to the breakfast room with no delay in food ordering an serving.

Cons

There are a few limitations in the product which you may need to work around but unless you pay a lot of money for a bespoke product this will always be the case.

March 2018

vinoth from hotelsaratharajans

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

March 2018

user friendly, compact mode

good in billing software, especially in restaurant and coffee shop as well as bar, its user friendly and end user can operate with out training

Pros

the completely compact mode and its purely made for restaurant and coffee shop based, easy to track inventory and updates

Cons

they need to improve on crm based customer history and push mail settings rest all done professional

April 2020

Jorge from EsKina 11 ..!! Snacks & Fast. Food

Company Size: 2-10 employees

Industry: Restaurants

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

5.0

Functionality

5.0

April 2020

SOFTWARE EN EXPLORACION ...PERO HASTA EL MOMENTO VA CUBRIENDO ASPECTOS DE MI INTERES.

podria utilizarse en distintos rubros de la industria por lovisto.

Pros

me parece facil de utilizar amigable. Sin embargo me falta la integracion con mis procesos y operatividad para la utilizacion en toma de pedidos DELIVERY.

Cons

Todo hasta el momento pero me falta seguir explorando este software.

April 2018

Francisco from La Esencia

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Very usefull

Pros

i can use it in many terminals and it's easy to use, it has make us work faster and effective, it's very recommendable, and it's good that have many languages

Cons

when customers want to add some products it's hard to know what it was, it would be better if it could be other colors