Multi-channels,Quick support Good account manager (Ms Vivian ) The important part is system stable and a responsible account manager for our company

Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong. Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing

I'm really having a positive experience with RU, special thanks to [SENSITIVE CONTENT HIDDEN]. She gave me really all support I needed! I would

The best part of this channel manager is the function that allows you to import the properties from Airbnb. It really saves you a lot of time! The setup time to make everything ready from zero 'til you are ready to work is really impressive. Excellent support from their team whenever you may need help or have any issue.

The only thing that I found missing it's the possibility to insert internal names to the properties like on Airbnb. The amenities for the rooms could have the amenities grouped by type instead of being listed A-Z and a better app for the phone

Less 600euro from my bank account

From where to start & when to finish! It is one of the experiences that i don't want to deal any more. In order to push the sail i have been mis sold a product that is not even able to synchronize the channels that i have already been as a customer, because i needed to have at least 5 properties with RU (never mentioned before the purchase). The customer support is one of the worst, i have been promised that after i buy their service they will deal with everything and i will enjoy my free time! This never happened since I had to spend three times more time of what i used to! I am using Tripadvisor, booking.com, Airbnb & HomeAway for my properties - the chanel was able to chanel manage only 1 of them! YOU have to do all the settings on your own, they provide you some NON updated pdf files and they expect you to do all the settings for all the chanels. In case you do something wrong is very difficult to contact them immediately since they work from 8am - 6pm and they have weekends and bank holidays off (no chance for working people to contact them). The software is just rubbish - there is the option to bring external calendars from other channels and this is just decorative. It can show the correct availability for few hours but after that be prepared to stay awake the entire night in order to make corrections. I wasted my money to make them reacher!

Since theys service was not functional i did request to add my fifth room for free or otherwise give me a refund! They executive decision did not accept to give the refund but charge me more for the fifth room. *The policy sais that you have the right to break the contract within 14 days - They booked my first appointment 7 days after i did the payment that unfortunately was canceled after the property manager was not medically feed to proceed with the introduction and rebooked it 3 or 4 days later. As you understand i didn't have much time to understand what rubish I have been sold. When i asked for refund the same property manager rejected my request since the 2 weeks past!!!??? Pls Do Not trust them - they can only successfully take your money and provide nothing more!

Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.

It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS.

Of course there are issues from time to time. To counter this as a con, however, the support is wonderful and always there.

There are good consistencies between the platforms, so what could be extremely confusing is made simpler. Our account manager (and connectivity manager who helps with a lot of issues too) have been very helpful and informative, explaining processes when we're doing something new, patient when there have been issues and overall very good to work with, despite some early teething issues as we got used to the platform.

There have been some issues e.g. with billing, or waiting on payouts for bookings. Some platforms have better or worse connections with RU which drastically affects our workload and how we function with the platforms. When there's an issue e.g. with calendars they are usually quite quick to respond, however the answer is quite often that they can't help, which is frustrating but understandable when the issue didn't originate in RU.

1. Straight forward easy to use 2. Synchonisation with YESBOOKIT is getting better

1 Mapping is a little messy. I think you should be able to do this from the property rather than the channel. i.e. select your property and right click connect to all available channels. 2. Ability to hide channels that are not applicable 3. Errors need to be emailed 4. More Synchonisation 5. Ability to have more complex rate strucures

poor, need a good or improved service

accesss is good, idea is good, but not working well

no service when having double bookings ...never had the ical issues before....turned it off temporatily till they show more on what they promise.

I think it has alot of potential just needs to update dashboard, make more easier to add properties and fix sync issues. The site itself takes forever to load and this is using it from different locations, computers, etc..

I have used rentals united for many years. It is ok, however their support team are great!

Dashboard not really user friendly, always syncing issues causing alot of overbookings especially on holiday/peak seasons

Good, could recommend to other user

Quite easy to setup and used, not too technical

Updating inventory takes a bit of a time

It would be great if they offer channel quality information, such as my property ranking.

The Representative in support is available for conference with just a few days notice. She is thorough and very helpful, offering up suggestions to improve my channels and get more rentals.

Seems a bit expensive. Although the tech support is great, I would be optimal if the software and documentation were better, so as to need tech support less often.

Working with Rentals United has been great. I have had anywhere from 8-21 properties live and connected to multiple channels at any one time. I have personally worked with other property management companies, none of which have been able to handle the load and capacity in which we needed. The programming runs very smoothly and when ever I have had questions or concerns, Customer support (my contact at Rentals United), was immediately responsive and helpful. Every single time I had a question, she responded swiftly with information that answered what ever my question was. If she did not know the answer to my question she would immediately track down someone who would be able to help me. There was never a delay in her reply, and her attitude was always upbeat and focused on her client (Me). This made me feel very taken care of, as a customer. From what I have noticed, the customer service team at Rentals United works very much as a full on support team, so even if you have one person dedicated to helping you, you actually have a full team of support behind that one person.

There was two times in the past 7 months where there was a site outage. I believe that it was for less than an hour each time ( don't quote me on this it may have been less). The only thing I didn't like was the amount of time between the outage and the email to notify me. Although it was done pretty quickly, in the technological age we are in, we all want immediate actions/results. So if there was a way to make these come in, in real time that would be great. Other than that, my programming was completely unaffected by any outage. The support team was there to deal with my panic and everything continued to run smoothly.

There are so many things that we appreciate about this software - first and probably most importantly, we appreciate it's stability. In the (nearly) 2 years that we have been using RU, I cannot remember a single time that it crashed or bugged on us (not true for some of the other programs we use). Their development team is always on-top of everything! Another huge advantage is the sheer number of platforms that are available for integration through RU. While of course all the big ones are there, we really love that we have access niche platforms which give us so much more exposure on the market. The most crucial thing that RU has provided us with is our Key Account Manager. She is always willing to take the extra time we might need to explain things to us, to offer tips and suggestions. She really is our guiding force in this business. Despite the many clients she has, she has the unique ability to always make us feel as though we are number 1. We really feel as though she is a part of the team. We couldn't do it without her :]

My only wish for RU would be for them to provide better, more comprehensive Stats. If that were done, this software would (in my opinion) be perfect.

In vacation rental everyone wish to sell more using more channels. But is not always true. On Italian lakes after 2+ years I can say that the market is dominated by AirBnB + Booking.com. So you don't need the huge amount of channels proposed by RU. A good PMS connected with main channels is more than enough !!!!

Don't exist !!! RU don't add anything to a good PMS apart connections. And if connections are not effective .... is a waste of time and money !!!!!

Terrible customer support. Not Italian speaking (I speak English everyday but when I'm a customer I want someone speaking my own language) not skilled and no knowledge of vacatio rental business. Incredible but true!!! May be good technician ... but I'm not sure !!! REMEMBER: during your activity for sure something willl go wrong with technology and will be easy for you to lose in few days of malfunction more of what you are asked to pay for 1 year of subscription for RU service !!!! Customer support MUST be effective !!!! I suffered more than 4 overbooking in 3 months using 6 properties !!!!! because malfunctions!!!

None

The idea sounds great and the user interface looks nice, but I'm afraid it stops there. While we were very excited to get things going, nothing seemed to work.

The reality - while a great idea, none of what we've been sold worked properly. We tried out Rentals United last year and had a bad experience. We decided to give it another go this year, but unfortunately more things didn't work than did and we ended up making a loss over the period that we were signed up with them as availability was not even pushed across correctly. They kept charging us even after we left the contract and used the direct debit without authorisation. When contacted they kept saying they're not charging and they kept charging. Big waste of time - stay away!

Great experience with Rentals United - good communication and I find them particularly open to suggestions. (SENSITIVE CONTENT HIDDEN) is a great account Manager and genuinely looks at Rental United and the Property Manager's best interests.

User friendly, allows to have a good overall view of how we are connected

Sometimes a bit slow to load due to the size of our portfolio.

You get rich data integration with several dozen listing sites, including the "major" ones like Booking.com, AirBnB, Expedie, HomeAway/VRBO, etc. Set rates once in your own dashboard, and it propagates automatically to all listing sites (that alone is worth their very reasonable price). Bookings appear automatically in your dashboard, along with guest contact info., amounts, etc. Their system is real-time, and transactional, so no double-bookings. Really, what's not to love?

Innovation, plus predictable, flat pricing model. Response time is excellent, and we have many clients reporting very good results from their experience with Rentals United. We appreciate their dedication to perfecting their products and service.

I have used software and cloud based services from a variety of sources and Rentals United has been the best onboarding experience for any service of that type, with excellent account management and determined technical support.

It is easy to use and provides a good summary of data on the most important aspects of rental accommodation booking in a well summarised format. The user interface for many of the rental sales sites for short term rentals is not good in many cases, using Rentals United I could avoid them.

It is good software, just the smaller rental sales sites that they allow you to connect to are not good marketing channels for smaller companies like us.

I believe Rentals United is a great tool to broaden your property distribution channels. They have helped promote our listings effectively in new channels.

Rentals United helps us distribute our properties through different channels through our short term rental PMS. It really understands our needs and we have always felt valued as a client.

We have had synching problems between our PMS and Rentals United, whenever we have an issue we feel that they throw the ball around rather than actively engage in solving the issue together. I understand sometimes the problem in on the other end but it would be nice some follow up from their end to our PMS given that we are in the middle.

Piece of mind because everything is synced with our PM system.

What i like the most is that it does everything automatically and that they are good at keeping us in sync with our PM system. Overall we are satisfied with their program.

What i like the least is that sometimes it can be very difficult to get in contact with them or get any kind of clarification or support in a timely manner.

The product was extremely cheap but by the end this became quite expensive as we didn't realise more than 2 connections with channels and the customer service always gives formal answers without any professional interest.

The system was very reliable with the few channels that we suceeded to be connected (only 2 channels!!!)

They didn't provide any kind of help in order to suceed to connect any oof the available channels. Our account manager was absent for almost 3 months due to pregnancy and there was none to help us complete the connection with the several channels. The customer service was always answering by refering us to other pdfs with the relevant information that was never complete!!!

Having such an amazing tool that links our calendars together - our business would never be the same without Rentals United + Our amazing account manager.

Nothing about the software deserves the 'Cons'. All technology has its ups and downs but RU definitely over weighs the cons.

Rentals United has enabled our company to push our holiday rental homes to more websites whilst integrating with our booking management software.

After quite a few teething issues Rentals United and their team worked with us to ensure each of our issues were rectified. Now the system is fantastic and integrates seamlessly with our current booking software.

A few teething issues which were sorted out quickly and professionally.

Excellent support and training

I was new to using a channel manager and RU is easily to implement into your business and the training and support is excellent even when they are on the other side of the world!

Some limitations if you want to use it as your channel manager and booking software - we implemented with another software to track bookings and create cleaning lists - which does make it quite expensive.

Increase in listing sites our properties are on which increases our bookings and occupancy rate.

The ability to add a mark up on pricing to counter the listing sites commission (airbnb, booking.com etc). This results in any bookings received from the listing sites linked through rentals untied come back at full price no loss to owner. Instant connection for availability and rates. Constant communication with rentals untied allows full understanding of the system. Once set up you receive a account manager who solely wants to broaden your online advertising reach and increase bookings.

It is slow to get started but once its set up it is easy to work.. Each listing site has different systems that take time to get use to. Using rentals untied is an increased work load but you do increase occupancy.

We have been working with [SENSITIVE CONTENT HIDDEN] as our account manager. Very pleased with our work so far, friendly and fast support.

Ease of use, straightforward interface, integration with all largest platforms and services providers in hospitality sector.

None that we have noticed so far, maybe a bit pricey, but costs its money in saving time spent on a same job done manually.