Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.

I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.

I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.

Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.

I like everything from the ease of use, to the effectiveness, to the customer service.

We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again.

Callsource has provided us with a wealth of helpful data that is helping us to maximize our marketing dollars.

CallSource has been a fantastic partner. We appreciate their willingness to respond quickly to all of our needs.

Ease of use is the best I found when searching for the service and the reports are perfect.

Technical support has been very good. They have been willing to build reporting that is most helpful to us.

One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage.

All of our callers using a Callsource number are new customers so this message was very confusing.

I like the ease of use, the reporting is very diverse and we can really dig through the details. Love the recordings and the value that offers.

We are increasing our appointments and reducing cost. And when we have an issue with Call Source our rep, is really on top of everything.

The platform was very intuitive, allowing for a very small learning curve. This was very important to us as we rolled this software out to our 200+ clients.

M finding that my calls are cutting off before getting voicemail. I am losing leads I need the tracing numbers to forward correctly.

My Experience has been very good. The customer support has been very receptive and helpful.

CallSource is a great company with a great product for the automotive industry. When we do an ad campaign we know how well it is working based on the tracked calls and integration with our CRM.

Easy to use and helpful. It has helped with gaining better customer service skills and booking more calls.

Unhappy that I was being billed for services that I was not receiving.

I really like the customer representative...she is very nice and a wonderful coach.

They are a great resource to make sure that we don't miss an opportunity, but also a great training tool for the sales staff. The intergration with our CRM (eLeads) is great.

Super user friendly API - can listen to calls, call shield, call disclaimers, etc. very user friendly.

They run the calls through a relay which is confusing for some.

This product is easy to learn and use daily. The ability to hear calls is extremely useful and I can usually find calls I'm looking for quickly.

I like that I am able to improve on my calls. I am able to hit certain things which make me better at my job.

I love that the online use is easy to navigate as I have multiple offices to manage. In addition to what the online platform gives me, they have customized weekly e-mails that I have requested.

I really enjoyed the ease of generating reports for customers. I can't express how easy it is to generate and get it to our customers.

The only thing I would say that people complain about as far our clients who we set up with tracking numbers is that it can be lengthy to get from the first ring to a connect.

I love that I can listen to all of my employees calls and really get a good idea of how we are interacting with our customers.

Easy to use and I was able to integrate with another software so Its almost fully automated. Helped us increase google reviews.

Gave our company a competitive edge. Our customers love getting information about the technician who will be coming into their homes.

I really don't have any Cons. Someone could say the price is a little high, but I'd have to disagree for the value it brings.

I love how Pulse M helps us to build our positive reviews on google, FB, and our website. If a customer is unhappy we are notified so we can reach out to remedy the problem.

Having PulseM in your arsenal makes beating The Joker, The Riddler and The Penguin as easy as pie. When we were investigating this type of software/service we were very thorough.

What is even more impressive is that this is during a pandemic. I can only imagine how many more reviews our Batcave would have received if we were not in a pandemic.

I like the picture and description sent to our customers as our techs are on their way. This is very helpful in the Baltimore/DC Metro area especially during COVID times.

We spoke with other customers, ran demos of other software and had tests done with our customers to find which was the easiest for them to use. PulseM was by far the best option out there.

We get more reviews and it helps boost our google rating. We are happy with it overall.

PulseM gives us a cost-effective way to communicate with our customers and gives them an easy way to leave us feedback.

Very poor would not recommend to anyone. They have charged us $530 a month for over a year and promised to cancel our service since they did not meet the expectations they promised.

Overall we have increased our online reputation and we consistently have reviews coming in from our teams. The results are worth every penny spent.

The scoring a leaderboard, we really don't use it because it is confusing and a bit complicated.

The fact it integrates with Service Titan so well is a 10 for us and makes it so it is easy for every customer to get touched with a question of, How did we do for You.

Also, navigation on the webapp can be difficult.

Overall positive, and, again, a HUGE part of this is how quickly support staff responds to any issues we have.

If a technician does not have a profile created on Pulse M, it still sends out a generic message.

It asks for the review & makes it super simple for the customer. Then we have all of the information that's been gathered to improve our customer service.

The set up is a bit confusing at times. It is hard for to remember all of the features that PulseM offers.

I like it because it's user friendly and the ream was great helping me set it up.

The ease of use and it’s Integration. Very easy to collect the information.

I forget how to change things from one time to another. That I have to write more on this review than I have time for.

Being able to have our customers write reviews is most helpful.

PulseM helped us get honest feedback from all of our customers and build our online reputation to allow natural traffic to flow to our Google My Business and company website.

We chose it because of its texting ability AND having NPS scores is extremely important to our President. And kept it because of the ease of use and integration with Service Titan.

If we have ever had any issues, they were prompt to help and respond. We love the charts that they provide for our teams so they can see their rankings.

The features of the review management is worth its weight in gold for service companies like  that use a great base of review to help generate more business as well as retain current customers.

I love that you can message multiple customers at the same time with ease.

Sometimes it is difficult to make sure PulseChecks aren't being sent to the right people or the amount of times they get the text/email.

Easy to use and quick to send out - we get responses right away from customers and dont have to chase down the reviews.

The review feature has allowed me to ensure our customers are satisfied and gives them an opportunity to post them publicly.

Can't think of one thing that we dislike about pulseM.

Best software for generating Google reviews. Love that it integrates with our website.

US Dollar

CallSource is a performance management solution that helps automate the collection of customer information and lead generation. It is a cloud-based platform that enables users to track calls and capture sales opportunities with marketing insights.


Designed for businesses of all sizes, it offers solutions including call log review and forwarding of saved records via email. The software enables budget allocation for marketing campaigns to facilitate lead generation through strategic insights into client data. The phone coverage module of this tool helps ensure every call is answered when there is day-time traffic volume.


Additionally, CallSource also provides services such as unique numbers, customizable reporting, employee categorization and ad sourcing. Support is extended via documentation, email, phone and online help desk and pricing is available on request.



LongDescription

Multi-Channel Marketing

Performance Management

Activity Tracking

Real-Time Monitoring

Ad hoc Reporting

Sentiment Analysis

IVR/Voice Recognition

Multi-Campaign

Call Recording

Call Routing

Review Notification

Lead Management

Scorecards

Caller ID

Key Performance Indicators

Event Triggered Actions

Review Monitoring

Alerts/Notifications

Conversion Tracking

Response Management

Keyword Tracking

Dashboard

Ratings/Reviews

Alerts / Escalation

Review Request

Monitoring

Campaign Analytics

Trend Analysis

Lead Qualification

Call Tracking

Negative Feedback Management

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Campaign Management

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallSource

Live Online

Webinars

Documentation

pulseM is a reputation management software designed to help businesses handle and analyze customer service interactions. The platform enables managers to share details regarding upcoming appointments with customers via automated text messages.

Administrators can request and collect feedback from clients across various social networking channels on a unified interface. pulseM allows teams to connect with website visitors via live chat functionality and automatically send service reminders. Additionally, supervisors can send technicians’ profiles including photos, videos, biographical information and more to clients.

pulseM lets stakeholders manage competitor review analysis, teams, gamification and rank tracking on a centralized dashboard. Pricing is available on request and support is extended via phone, chat, email, knowledge base and an online contact form.

Real Time Analytics

Surveys & Feedback

Text Analysis

Access Controls/Permissions

SMS Messaging

Review Generation

NPS Survey Structure

Template Management

Data Import/Export

Multi-Location

Customer Experience Management

Social Media Monitoring

Real Time Data

Performance Metrics

Multi-Channel Communication

Social Media Integration

Real-Time Notifications

Visual Analytics

Activity Dashboard

Reporting & Statistics

Data Visualization

Chat/Messaging

Customizable Templates

Customizable Branding

Reporting/Analytics

Social Sharing

Widgets

Feedback Management

Search/Filter

Customizable Reports

Customizable Fields

Process/Workflow Automation

Complaint Monitoring

Engagement Tracking

Review Display

Website Integration

1 technician: $99/mo - Up to 3 technicians: $249/mo - Up to 7 technicians: $399/mo - Up to 15 technicians - $799/mo - Up to $30 technicians: $899/mo - 30+ technicians: Quote 

*Plus a one-time setup fee

CallSource vs pulseM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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