Call Source has so many option to help improve productivity, training, and customer service. Very impressed with the various ways I can improve our business.

I appreciate the focused training with my dispatch team that has resulted in increased conversion rates and revenue.

I enjoy having the ability to listen to recorded calls. This is very helpful for coaching.

Overall number provisioning, call tracking and scoring is good. Data integration into our systems is good.

I like everything from the ease of use, to the effectiveness, to the customer service.

We were quite frustrated that no one from CallSource told us about this outage and even more so, that it happened in the first place. It took far too long to get working again.

Callsource has provided us with a wealth of helpful data that is helping us to maximize our marketing dollars.

CallSource has been a fantastic partner. We appreciate their willingness to respond quickly to all of our needs.

Ease of use is the best I found when searching for the service and the reports are perfect.

Technical support has been very good. They have been willing to build reporting that is most helpful to us.

One downside is that we had two outages within the last year where all of our tracked numbers weren't working due to a system wide outage.

All of our callers using a Callsource number are new customers so this message was very confusing.

I like the ease of use, the reporting is very diverse and we can really dig through the details. Love the recordings and the value that offers.

We are increasing our appointments and reducing cost. And when we have an issue with Call Source our rep, is really on top of everything.

The platform was very intuitive, allowing for a very small learning curve. This was very important to us as we rolled this software out to our 200+ clients.

M finding that my calls are cutting off before getting voicemail. I am losing leads I need the tracing numbers to forward correctly.

My Experience has been very good. The customer support has been very receptive and helpful.

CallSource is a great company with a great product for the automotive industry. When we do an ad campaign we know how well it is working based on the tracked calls and integration with our CRM.

Easy to use and helpful. It has helped with gaining better customer service skills and booking more calls.

Unhappy that I was being billed for services that I was not receiving.

I really like the customer representative...she is very nice and a wonderful coach.

They are a great resource to make sure that we don't miss an opportunity, but also a great training tool for the sales staff. The intergration with our CRM (eLeads) is great.

Super user friendly API - can listen to calls, call shield, call disclaimers, etc. very user friendly.

They run the calls through a relay which is confusing for some.

This product is easy to learn and use daily. The ability to hear calls is extremely useful and I can usually find calls I'm looking for quickly.

I like that I am able to improve on my calls. I am able to hit certain things which make me better at my job.

I love that the online use is easy to navigate as I have multiple offices to manage. In addition to what the online platform gives me, they have customized weekly e-mails that I have requested.

I really enjoyed the ease of generating reports for customers. I can't express how easy it is to generate and get it to our customers.

The only thing I would say that people complain about as far our clients who we set up with tracking numbers is that it can be lengthy to get from the first ring to a connect.

I love that I can listen to all of my employees calls and really get a good idea of how we are interacting with our customers.

Great product, great response and it has improved our communication with our guest dramatically.

Clients agree that it is useful, and the cost is easily justified with how it contributes to sales.

The positive reviews that we have gathered can then be used through simple integration on our website and we use their review templates to share some of our best reviews on social media.

We were not ok with extortion and thought showing Trustpilot this totally inappropriate demand from a rogue customer would result in the bad review being removed.

All thanks to this platform. It has been very useful to me, as a freelancer.

Although there are others trustpilot has won the land grab. The ease to send in bulk is great, the admin and analytics are also good.

It seems very limited in terms of what you can do when you try it out. It's also like you're forced to pay for it because people only go out of their way to leave bad reviews.

I loved using this both as a reviewer and from the company side. It's a great resource for finding out more about companies.

Trustpilot has definitely helped our business showcase how much our customers love our products. It was easy to implement, their platform is very easy to use, and their staff is knowledgeable.

Pros: What did you like most about this software. I like how easy it is for me to log in and see what reviews to be.

Fairly good service, but difficult to work with their customer support.

The simplicity of this website is unique, and great for everyone. When searching, you can see reviews in a blink of an eye, which can help you decide quickly if a product will fit your needs.

Very happy with the ease of use and customer service.

It has high potential for businesses to buy fake reviews on there.

They have good SEO integration and well designed, modern looking plugins for your website. There customer support is fantastic and they always inform you and will walk you through any updates.

The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.

It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Trustpilot makes it very straightforward to find the business you want to review. It's a great and impressive service.

The platform is an excellent option if your are looking to enrich your customers experience and/or start building a better business through customer feedback.

The experience with trustpilot is more than positive, being the most widespread it is also the one that manages to guarantee the quality and truthfulness of the reviews.

The biggest problem I have with them is they lock you into an annual contract with no option to get out of it.

US Dollar

CallSource is a performance management solution that helps automate the collection of customer information and lead generation. It is a cloud-based platform that enables users to track calls and capture sales opportunities with marketing insights.


Designed for businesses of all sizes, it offers solutions including call log review and forwarding of saved records via email. The software enables budget allocation for marketing campaigns to facilitate lead generation through strategic insights into client data. The phone coverage module of this tool helps ensure every call is answered when there is day-time traffic volume.


Additionally, CallSource also provides services such as unique numbers, customizable reporting, employee categorization and ad sourcing. Support is extended via documentation, email, phone and online help desk and pricing is available on request.



LongDescription

Multi-Channel Marketing

Performance Management

Activity Tracking

Real-Time Monitoring

Ad hoc Reporting

Sentiment Analysis

IVR/Voice Recognition

Multi-Campaign

Call Recording

Call Routing

Review Notification

Lead Management

Scorecards

Caller ID

Key Performance Indicators

Event Triggered Actions

Review Monitoring

Alerts/Notifications

Conversion Tracking

Response Management

Keyword Tracking

Dashboard

Ratings/Reviews

Alerts / Escalation

Review Request

Monitoring

Campaign Analytics

Trend Analysis

Lead Qualification

Call Tracking

Negative Feedback Management

Call Monitoring

Archiving & Retention

Third-Party Integrations

Call Tracking Metrics

Campaign Management

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallSource

Live Online

Webinars

Documentation

Trustpilot is a customer experience management solution that helps businesses send review invitations, share reviews, manage ratings, track feedback and more on a centralized platform. It allows administrators to configure rules to automatically send review invitation emails at specific time and days.

Trustpilot provides multiple widgets, which allows employees to share customer reviews across webpages, email signatures and newsletters, optimizing sales and conversion operations. The built-in analytics tools enable supervisors to generate real-time insights into customer feedback, sales operations and overall business performance. Additionally, it lets staff members conduct a/b testing to gain visibility into webpage performance. 

Trustpilot lets businesses earn Google Seller Ratings, insert review ratings in organic search and share customer reviews across social media platforms. It is available on annual subscriptions and support is extended via FAQs, email, community forum and other online measures.

Real-Time Analytics

Engagement Tracking

Surveys & Feedback

Customizable Reports

SEO Management

Knowledge Management

Customer Experience Management

Survey/Poll Management

Real-Time Data

Complaint Monitoring

Social Media Integration

Email Reminders

Visual Analytics

Activity Dashboard

Reporting & Statistics

Data Visualization

Reminders

Community Management

Reporting/Analytics

Social Sharing

Feedback Management

Social Promotion

Text Analysis

Text Fields

Multi-Language

Anonymous Feedback

Mobile Survey

Multi-Channel Data Collection

Social Media Monitoring

Performance Metrics

Real-Time Notifications

Predictive Analytics

Real Time Reporting

Tagging

Customer Database

Free: $0 per month

Standard: $225 per month

Growth: $600 per month

Scale: $900 per month

Enterprise: Contact Vendor for pricing.

CallSource vs Trustpilot

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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