Great tool for our teams and easy for them to understand their property reviews. We use the ChatExec feature as well and love it.

It's great having the dashboard to login to for quick and easy review monitoring and online directory access.

My company uses it as a tool of negative reinforcement.

This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews.

I  check the site almost daily and enjoy reading the wonderful positive reviews. If there are negative reviews it provides us the ability to respond quickly and address the concern.

The drop down to pick dates and times could be laid out better. Having to click on the drop down arrow to hide the window is annoying.

The service from the account management team has always been very great, quick and attentive to our requirements.

I love that customers can reach out and leave honest and helpful feedback and responding is easy.

Overall experience with the platform is great, very user friendly and the quality of the data is on point. Even better experience is with our account team.

We also find it frustrating when we are able to identify when the visit took place and the data we review don't match what we discover on our end.

The ability to check reviews, schedule posts, and compare your growth to the competition all in one site is extremely helpful.

I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.

It has been a pleasure to work with Chatmeter. I could not ask for a better response from their support staff.

Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves.

Had a survey  earlier this week that claimed the service was horrible but they left the server a 25% tip. Why would they tip 25% if the service was horrible.

Valuable, time saving product for reasonable price.

Our customer success representative is really great and goes above and beyond to help us where she can. She responds very quickly and escalated our issues.

The customer service is amazing, and the product offerings are continuously getting better and broader.

It definitely saved our time, money and efforts from buying many different tools or SaaS for the very same purpose.

It's been good -- it has saved me time when responding to reviews.

Positive, I have worked with all very prompt and kind, helpful people throughout the experience.

I can't say that I have anything negative about this software.

Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use.

Relatively simple to use and set up, great functionalities compared to other Customer Survey suppliers.

From the CSMs to the product team to senior level staff: everyone is amazing and cares about the issues YOU care about.

I enjoy the ability to drill down into the reports to understand the customers view points in many ways, really limitless if you add the data you can sort by the data.

The product is easy to use, implementation without integration is really fast, the closing the loop feature is really helpful to drive right action plans.

CustomerGauge is also backed by a great team that really are genuinely passionate about user experience, how to properly measure it and how to make it better.

Ease of use, deployment, auto result reports, alerts, closed loop tool, dashboarding and reports.

Limited closed loop tool functionality becasue only one is opened per survey. We have 5 primary drivers assigned to 5 functional areas of servcie.

Struggle with setting up new survey's without assistance from CG.

CustomerGauge has given us great support in the journey we are on, and helped us developing our programme.

Even before we had committed to use this software, the customer service team have provided great support for the implementation of the program.

The only trouble spot we've faced is the challenge with integration the appropriate information from our electronic record into the platform.

I love the firefighting aspect. It allows us to look at customer reviews that need followup and establish KPIs around that followup.

Our support team is great. I once down-voted a help article when I couldn't find the answer to my question and I unexpectedly received a response back within 20 minutes with the answer I needed.

US Dollar

Chatmeter is the brand intelligence company reimagining customer connections and reputation management through AI-powered deep listening. We make it easy for multi-location brands to drive real-time impact through relevant insights in critical moments that matter. Chatmeter understands the challenges of multi-location, and omnichannel reputation management, and has created a scaled platform that enables end-to-end visibility for everyone, from local owners to executive leadership. With a 93% customer retention rate, Chatmeter is the brand reputation partner of choice across the retail, restaurant, healthcare, and financial services industries, and more. For more information, visit www.chatmeter.com. 


LongDescription

Keyword Rank Tracking

SEO Management

Brand Tracking

Sentiment Analysis

Review Generation

Competitive Analysis

Automated Publishing

Collaboration Tools

Geofencing

Review Notification

Content Management

Social Media Monitoring

Geocoding

Performance Metrics

Mobile Keywords

Real Time Notifications

Review Monitoring

Activity Dashboard

Alerts/Notifications

Predictive Analytics

Data Visualization

Customizable Templates

Conversion Tracking

Response Management

Localization Automation

Keyword Tracking

Dashboard

Customer Journey Mapping

Customer Engagement

Reporting/Analytics

Social Sharing

Review Request

Post Scheduling

Location Tracking

Campaign Management

SEO Audit

Email/Help Desk

Phone Support

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Chatmeter

In Person

Live Online

Webinars

Documentation

CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey campaigns, track the accumulated retention against targets and generate customer lifecycle reports.


Administrators can utilize the eNPS tool to receive anonymous feedback from employees, gain insights into business operations across departments and maintain employee retention. Features of CustomerGauge include account listing, sentiment analysis, revenue reporting, single sign-on (SSO) authentication, risk assessment, predictive analytics and more. Additionally, the centralized dashboard enables teams to view customer profiles with access to stakeholders’ information, churn probability, coverage percentage and response rates.


CustomerGauge comes with an application programming interface (API), which facilitates integration with several third-party platforms such as Salesforce, HubSpot, NetSuite, Zendesk, Microsoft Dynamics, SugarCRM and more. Pricing is available on request and support is extended via online measures.



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