It's been a great experience. I recommend them to any agent that needs an automated way to communicate with their clients. It's too easy to plan to send a card or email or give them a call but then forget and get distracted. With Rocket Referrals you know it is getting done.

It's very easy to use and has a clean feel to it. It's intuitive.

I would like the ability to create more customer communications. That's the only thing I'd change about it

In two short weeks, we have seen an increase of traffic on Facebook and Google! We have received multiple reviews on each platform as well! This is a great tool to gauge how your customers view your customer service, which is so important for customer retention. The staff at Rocket Referrals have been so accommodating and responsive as I have have been learning to navigate all the amazing tools their portal offers.

The only this I wish was different was the option for sending custom emails. The interface is not very user friendly and uses code that you need to learn in order to create the email. It also is not easy to add pictures or links.

overall i like this product very much ,theres nothing bad i can say about it

i like that youcan see what clients like ,you can email cards to customers,see how we compare to others,see clients reviews

theres nothing i really dont like about this product,so far everything has been good and it comes in very handy for all kinds of things

Rocket Referrals is a fantastic software with an outstanding team! It allows a company to communicate and survey their customers in the best way possible. The software is capable of sending surveys, questioners, thank you cards, welcome e-mails and so much more. The best part; it can run completely on "auto" after you set up the preferences. Our agency started using Rocket Referrals a couple months ago and we have received so much feedback from our customers already. Not only does it allow us to follow up with customers without having to spend extra time on it, but it also teaches us how to be the greatest we can for our customers from the testimonies and survey responses. I recently participated in one of the Rocket Referral webinars and it was enlightening! Every time I have a conversation with someone at Rocket Referrals, I am always impressed with the passion each person has about Rocket Referrals and their clients. Your questions always get answered and everything is done in a very professional matter. Rocket Referrals is very simple to set up, run and use. I highly recommend Rocket Referrals to anyone!

I own a family insurance agency that is over 114 years old. We just completed our best year ever in 2016 and that was accomplished in a great part by using the Rocket Referrals' system.

Ease of use

Nothing I can think of.

Rocket Referrals will help you stay in touch with existing and new clients. They will also help add that "personal touch" with the cards they send out.

Rocket Referrals works as advertised. They do a great job of following up with clients and prospects. I receive a lot of positive feedback with the handwritten cards that are not really handwritten but look like they are.

It's a bit too pricey in my opinion but they do give you value for your money. I would recommend if you are part of an organization to try and leverage a discount.

I have been using Rocket Referrals for over 6 months to reach out to our customer base. The rocket referrals team has been helpful every step of the way. They have a great support staff that regularly checks in on how things are going. They do a great job of training new users on how the system operates. We have had a huge positive response from our customers because of this program.

I love having our customers be able to give their opinions on our business. the program really gives us an insight into how our customers view our staff and agency.

The program gets a little glitchy when trying to switch between communication types.

Great product and takes minimal effort to use once you get everything setup. The staff gets to see all of the reviews as they come in so they get good feedback as well.

Automated process to get a pulse on your customer base. Full integration with agency management system.

Gift card option on client cards should allow us to pick a specific vendor (i.e. Amazon) to create an easier process for our clients.

The product is easy to use and has proved to be a very effective way to reach clients. The key for me is the system works. The fact that my clients engage (both positive and negative) is a huge win.

I wish I would have started using the product sooner. I don't have any complaints to this point, but will be curious how I feel 6 months down the line.

RR has done great things for our business. It has driven traffic to review sites and we hope to see that turn into higher retention as well.

The portal is super easy to use, seamless and integrates well into the daily work. Customer service is top notch as well!

Nothing really as of this review. We've had nothing but great experiences so far and no real negative comments.

Provides me up-to-the-minute feedback from clients to help me improve our customer service area of the agency

The ease of use and the value it provides my agency

None I am happy with the software and its ease of use

Rocket Referrals is an essential tool for independent agents. The ability to automate feedback emails, cross-selling campaigns, renewal reminders, and more makes everyone's lives easier. The existing integration to our agency management system helps things run smoothly, and our account manager, Matt, is incredibly helpful and supportive of our goals. I would highly recommend this service."

Ease of deployment Cross-selling capabilities Custom communication capabilities Customer service/dedicated client success manager

Office locations each have their own landing page instead of one master platform for all locations The testimonial widget only pulls customer testimonials from a single office location Emails are plain text, not HTML (not a big deal)

I'm still in the training phase but really like the ease of use and the responses we have received so far. [SENSITIVE CONTENT HIDDEN] (our onboarding specialist) has been fantastic. I can't believe how easy they made this process. It's as easy as ASK and YOU WILL RECEIVE! Reviews, testimonial, and activity are coming in as promised. I can't wait for the next phase to begin. Thank you, [SENSITIVE CONTENT HIDDEN], and Thank you Rocket Referrals!

I can honestly say I haven't found a con yet...

Mahi is amazing - so patient and VERY detailed. SHe is part of the reason we love this product!

We loved how easy it was to turn on this product and get it up and running. I check in with it daily and there's always up to date information and content.

Nothing! We love it all and look forward to engaging more clients, and seeing all the positivity.

Rocket Referrals is so easy to use and we love that our business is growing!

My team and I really like this program! We work in insurance and a lot of the business we get is through referrals. This program helps us get and manage those referrals.

I'm having a hard time thinking of any cons for this product! It's great and I would recommend it to anyone!

As a non-technical person, Rocket Referrals allows us integrate our management system with Google reviews and website reviews and use our current clients to drive more quality new business to us. Rocket Referrals is simply the most cost effective marketing tool I've ever used.

For us, the most important feature of the software is finding out how our clients view us and the job we're doing for them. It's great to know who's happy, and more importantly who's not.

I don't have any problems with the software.

[SENSITIVE CONTENT HIDDEN] has been very accommodating to adjust meetings to meet my schedule and work with me to best utilize Rocket Referrals for the maximum benefit of my business.

Pretty easy to integrate into my routine and business

Still taking time to learn the intricacies of completing all the tasks and schedule the communications but still like the product.

Rocket Referrals has been this far exactly what we expected and looking for. Our Account Manager, [SENSITIVE CONTENT HIDDEN] has been outstanding. Very responsive to all questions and patient walking us through the set up.

None at this time. Very pleased thus far.

I have enjoyed the onboarding and training sessions. Easy to follow and my brain just keeps thinking of ways to use the platform to my advantage.

Very intuitive and does most of the work for me.

Not sure if anything but give me some more time with the product and I will know more

We have never completed a client survey, so the feedback is great.

I like the ease of use of this software so far.

Would like to see more on the back end. I think seeing the analytics would be helpful. Who opened the emails, what did they look at, did they read the whole email, etc.

I highly recommend Rocket Referral! They make the process easy and take their time showing you everything you need to know to keep in contact with your customers and make sure they are satisfied with your service. Integration was easy and communication is sent out to your customers with a click of a button.

Very easy to navigate and use this software

Our agency has not experienced any negative issues so far.

It has saved me quite a bit of time and we are getting the reviews I was hoping for when I signed up for this service.

Automation. I also like the thank you card function as well. It easy to upload lists and they are really helpful.

Not wild about the fonts they use for the thank you cards. A little customization for the cards would be helpful.

I am starting to see the benefits of Rocket Referrals. Thank you for making the process so easy.

Thank you for making the process so easy.

The learning curve which was not bad. Thank you to your support staff!

Sylwia Gold is our representative and she is always professional, friendly and willing to go the extra mile for any questions or concerns we might have.