Great customer support and easy to use!

Social Climb is easy to use and manage for our administration team. Our physicians love that the reviews and feedback has helped with our SEO and practice growth.

No major dislikes. Always love to see more features added!

From the beginning I felt like I had a partner who was equally invested in my goals. They have followed through on everything they promised and are always open to listening to new ideas from a marketer using the product. The software is exactly what I was looking for and then some. I cant' wait to see what new features they come up with next.

While there are a number of things I like about SocialClimb, my favorite probably is the fact that in I can track patients and revenue generation in one platform that is 100% HIPPA compliant.

Truthfully, the process has been so smooth and well supported by the SocialClimb team. I suppose the thing I like the least is the credit tiers for the predictive analysis part. I wish it was easier to add credits and in amounts that better accommodated our needs.

Was not engaging enough to use Social Climb as a dashboard- managed reviews directly on original platforms instead.

Gets the job done when it works. Writing more to meet character requirement in this section.

Our field guys were having a lot of issues with using social climb, often times it not working right in front of the customer. They eventually didn't feel like trying to use it because it wouldn't work half the time. Social Climb is also a lot of money every month. ($1,000/mo) We're switching to a platform that offers the reviews & reputation, social media management, email, chat, and more for the same price.

The ease of use, and the use of reviews to help with marketing and creating new patients

Ability to not send reviews to specific event types for patient appointments.

The support staff are prompt. The usability of the review features is convenient if you are replying to reviews from multiple properties on one interface.

I don't personally have any qualms about this platform.

Before SocialClimb, we struggled to capture reviews from satisfied patients. Now, we have hundreds of reviews across our online channels, from Facebook to Google Business, and are one of the most highly rated orthopedic practices in the country.

I like how the software is set up to capture user reviews form their cell phones. It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.

There were no obvious drawbacks to using this software.

Socialclimb has been a game changer for our orthopedic practice. The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly. Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.

They have a little more development to do for analytics but overall, we are very happy!

Reports, ease of use, ability to do it all from social climb account

Not being able to respond to social climb reviews, and infrequent reviews on platforms other than google

I used social Climb at my last practice. I was on the implementation team and loved working with [sensitive content hidden]. Imagine my surprise when I switched healthcare systems and found that my new company also uses SocialClimb. I love the intuitiveness of the product. I like that everything is in once place. I find some module tricky to use but with the help of my manager, I'm always able to get what I need.

I love the ease of sending review requests, both automated and manual. I like that the reviews are all visible in once place and the reporting is easy for the physicians and ACPs to understand.

I find the process of adding providers a little tricky

The easy of collecting reviews from patients and responding to the reviews. Having all the review sites that a patient can give feedback plus the private reviews option is great for our internal use. Collecting surveys is also very helpful for accreditations process.

Not always easy to find how and where to make changes to our platform.

Social Climb's team has been very personable and easy to work with from the beginning. The initial set up was a breeze and making changes and adjustments along the way has been simple with the help of our account manager. We have recently implemented more features available within the platform and look forward to using the data produced by Social Climb to better monitor our marketing efforts.

I came into the process after the decision had been made to purchase the services. So I did not have an opportunity to see all the different aspects available to us. But this was an internal issue, not a complaint with Social Climb. I have no complaints with the Social Climb team.

The ease of use for our users as well as the intuitive layout of the system. It's easy to know where to go to get information you need. Also the reporting proves to be very helpful in keeping admin up to date with little effort from those managing it.

The integration is hard to understand and follow for a typical user but our IT team is able to work with support to get through that aspect. There is the inability to respond to updated review so there is still a need for checking Google for reviews.

Happy with product and with the fact that they have survey tools which are critical to future endeavors for us.

Social climb is easy to use and provides real-time, relevant data that allows our practice to get first hand knowledge from patients about their experience with us to help us provide better results to them in the future.

Remain challenged with some of the customer service in terms of assisting us with our performance. As a new client, we need more feedback to help drive our strategy. This has been somewhat missing for us.

I am typically skeptical of software solutions that promise amazing results during their sales pitch. My feelings toward SocialClimb were no exception. But from day one, SocialClimb has met and exceeded the expectations created by their optimistic sales pitch. I have been blown away by the volume and quality of patient feedback SocialClimb has helped us collect. Our review counts and star ratings across multiple platforms have skyrocketed since we started using SocialClimb, helping our practice race past our competition in the realm of online reviews. And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses. They honestly feel like business partners rather than just another vendor.

Frequent updates to the software keep it on the cutting edge of digital reputation management. The support and development teams are very open to customer feedback, and they have consistently gone above and beyond to implement new features I've requested.

There's definitely a feeling that the platform is still in development. I actually like that, but it may not be for everyone. All the features work, but some of them could work more smoothly. The nice thing, though, is that the dev team is constantly improving the UI.

It's been great. We certainly know that reviews are a lifeblood of a service company and our partnership with Social Climb has been a strong reason why we get so many.

I love that this software provides an easy method for our technicians to request and obtain real time reviews on relevant platforms. This is invaluable in assisting in ensuring we have current, honest, and numerable reviews for potential customers to see. We are also able to quickly deal with any critical reviews quickly in order to maintain the highest customer satisfaction possible.

It's not often, but there are times when our reviews are simply difficult to tell who sends them. Many of our customer simply reply with their reviews to the Social Climb SMS, not ending up within sight of others.

Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews. After implementation, number of reviews skyrocketed and continue to climb. And the system provides a way to do service recovery when bad reviews are given.

Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system. Also, very flexible. Social Climb team are able to make changes and adjustments at a moment's notice. Texts and photos were sent to patients accurately and at the right time. This was important as we're a large practice with many providers. The patient feedback has had a huge impact on our practice. Our physicians and staff look forward to seeing what patients write about us online and the positive feedback has "raised the bar"....motivating our team to "wow" our customers.

Because it's relatively new, some of the advanced features I would have liked were not immediately available. However, the Social Climb team has worked hard to update the product and add new functionality.

We have noticed an immense increase in reviews on social media. Our Google reviews have been growing from almost none to multiple daily reviews, and our patients, like so many others, often look to Google reviews for assistance making a decision on choosing a facility. This has been very beneficial for our business.

It's great to finally have a software in which all of your reviews can be located in one place. The software is very user friendly for researching reviews, and breaking down which reviews were left for specific providers. It's a big plus to add the feature of receiving notifications of the reviews by email for ease in a quick look at recent comments. SocialClimb quickly responds to emails and phone messages left with any questions or issues, and always trying to find resolution.

I have not used another software for reviews prior to SocialClimb to compare.

They have always been quick to respond and helpful, explaining things until I understand, and meeting with me whenever I'd like. Even though the meetings are virtual, it seems like they are in person.

The ability to be able to reach out to patients to ask them to leave a Google review is a game-changer. Our patients were happy but not following through on leaving reviews. Now, our review numbers are climbing quickly, and everyone can see and read the experiences that they had at our business.

I would like to have automatic quarterly meetings set up so there is a chance to review how things are going. At this time, you have to request a meeting.

I like that socialclimb is giving us real time data and notifications about our patients experiences. It is able to easily pull reports and pull different data points. Customer Service [sensitive content hidden] are amazing! They get back to you same day and are always very helpful.

I have worked in SocialClimb for a little over 2 years and use it daily. They have navigation set up nicely, but I am always having little issues getting exactly what I need. However, this is most likely user error as customer service is able to help the majority of the time.

SocialClimb helps us manage our reviews across all of our locations and physicians. Since implementing SocilaClimb our number of reviews have skyrocketed.

It would be great to see the implementation of AI to provide automated and custom responses to reviews. SocialClimb can automatically send responses but they are not customized per review.

Our SocialClimb experience has been great and we hope to continue the relationship.

Social Climb is very easy to use and you can set up as many alerts as you prefer to monitor reviews. It is a secure platform where you can respond and manage reviews all in one dashboard.

It can be expensive for additional features that can assist with marketing efforts

It's been easy enough to use. I use it every other day to report 5-Star reviews for our Tech Excellence program. Other departments use to respond back to clients. It integrates well with our company web page!

I like being able to choose various time parameters for my reports and the types of files you can use to download for data collection. It integrates well with our company web page!

It doesn't collect from all of the platforms our clients use for ratings.

I love how easy SocialClimb is to use and how it allows us to monitor reviews. We give our providers monthly report cards that I think they really appreciate seeing. It also helps with our reputation management because we like to reach out to patients who leave a negative review and try to rectify the situation. They really appreciate those efforts.

I wouldn't say there are many cons but it would be nice if the mobile app worked better.

The Social Climb team has welcomed HSNT as a customer and served us well long after implementation. We are thankful for the tremendous service level and customization.

I appreciate that the Social Climb platform allows for a seamless communication that appears to be coming directly from the provider. It is important to our organization to have strong public feedback, but private survey responses as well.

At this time I don't have any suggestions. The product functions very well and is a good value.

Easy to work with, user friendly, overall a positive experience

SocialClimb has made it easy to collect and monitor feedback from patients. It is user friendly and has increased reviews for all of our locations.

I do not have any negative feedback with the platform.