The software is broad and we liked how easily it integrated with our EMR, which is not an easy one.

Software is easy to use. The monthly reports work out great for review.

Sometimes if you had a poor interaction with someone, it can be clunky to find people in the system and block them from receiving a review.

The ease of having it on one dashboard, so I can quickly get in, make any minor changes to hours, in on location, respond to reviews and be done is amazing.

Before Social Climb, our practice generated very few online reviews. With Social Climb, were able to steer patients to Google and social media sites to leave online reviews.

These guys really held our hand during the build and implementation and return messages quickly and continue to help us maximize the product in a way that works best for us.

And on top of an excellent product, SocialClimb's customer support team is second to none. They always reply to my requests and questions with prompt, detailed responses.

I am typically skeptical of software solutions that promise amazing results during their sales pitch.

It's constant evolution and growth as a platform. Additionally, it's ease of use and integration into both our software (website/GMB) and our strategy is turn-key.

It works, is inexpensive and so many other benefits.

I appreciate that the Social Climb platform allows for a seamless communication that appears to be coming directly from the provider.

We were really pleased that social clime worked with  us to integrate into Service Titan. This has been a life saver.

Lack of integration with our version of the EHR (hosted and unable to add software to server)  Its kind of an us problem.

We have been using this product for over 2 years now. We love the ease of keeping up with all comments through Social Media on one platform.

It is easily implemented into the day to day of your business with little to no disruption and effective at capturing reviews to help improve your online reputation from real customers.

Innovative and ever-evolving solutions for reveiws and patient centered data.

I found a couple of Google reviews missing on the reporting feature.

I like being able to choose various time parameters for my reports and the types of files you can use to download for data collection. It integrates well with our company web page.

Integration with existing back-office systems was very easy. Accurately handled data from existing legacy system.

I have been pleased with every aspect of SocialClimb.

SocialClimb has helped us improve our social presence a great deal.

I have never heard of this before. Either he needs to update the app or he is doing something wrong.

Easy to use, simple to enable/disable users. Analytics are straight forward and customizing the messages are simple as well.

Happy with product and with the fact that they have survey tools which are critical to future endeavors for us.

I don't use it half to its advantage and I think it's because I don't hear from the organization that often. I usually don't have a problem with this but maybe I could a  tiny drop more follow up.

However, the Social Climb team has worked hard to update the product and add new functionality.

Overall, the time savings is 100% worth the investment. I used to manage the Google for Business profile for one doc at one clinic.

Our SocialClimb experience has been great and we hope to continue the relationship.

An effective and versital tool that allows for meaningful feedback.

This easy to use software is wonderful to keep on top of our Social Media Reviews.

SENSITIVE CONTENT] is very good and responsible.

REAL results and outstanding customer support.

The service is quick and easy to use for our patients and gives them the opportunity to provide us with private messaging as well as post publicly.

At this time no negative reviews. I am not as familiar with the software as some.

The best social media management tool out there.

Their user interface is wonderful for our Patient Advocate to respond timely to positive and negative feedback.

Overall I would say my experience with social climb has been good. The fact that I couldn't rate the customer support because I have never needed them is a great sign.

Very positive experience. An easy-to-use platform that has delivered tremendous results for us and a helpful, smart support team.

Hard to print and sort by installer. Source can be confusing or misleading.

Influitive ticks many boxes in terms of its capabilities of vision and execution, and whilst not perfect, is actually a simple and effective way to manage a fully functional advocacy program.

There are integrations with Salesforce and Marketo and some other systems. I had some trouble getting all of this set up to work properly.

I love the AdvocateHub App from Influitive. I receive notifications when challenges are available to complete.

Amazing Platform to Build a Customer Community & an Advocate Marketing Program.

Ease of integration with other products, connectivity with our systems, and ease of use for our customers.

We are able to manage all advocacy activities - from references, case studies, speaking opportunities, social sharing, and more. The best part is we have so much fun with our customers.

We are always looking at ways to improve our customer retention, engagement and revenue and Influitive allows us to target different audiences with tailored content no matter the vertical or geo.

I love the app's Lead Management feature because it allows me to look at new leads which are crucial in my new startup's success.

I love that Influitive always has new ideas for our hub and they are really invested in helping me be successful at my job.

There's a lot of ways you can create engagement, educate your members, but also perform various acts of advocacy. It also has a great reward integration system and offers support when needed.

I love that the platform is easy to use and allows us to engage with our customers.

What I love the most about Influitive is that it helps (in a rather intuitive way) build connections with your customers and helps the members of the community engage in relevant and valuable ways.

I believe if you utilize it in every opportunity that you get then you are definitely getting way more than your money's worth for this amazing product.

The Hub integrates seamlessly with Salesforce.com and helps you request references from Salesforce itself.

Ease of use, reporting, level of support, capabilities and integrations.

Ease of use, Great customer support, The ability to think outside of the box and be creative.

Some limitations in the technology - e-mail problems and limited functionality.

The next thing I know I'm receiving crude calls from someone claiming to be their legal team telling me I'm being sued for someone else's account (yes they messed that up).

They were great to work with and it is a great tool when you have an awesome product and great word of mouth already.

Some of the tasks are more difficult in the app as compared to online.

Best solution for marketers like us, it helps us engage our customers at ease with its simplified and intuitive engagement process.

Awesome customer service. Complete platform to run and manage a loyalty program.

Influitive is committed to ensuring their customers are successful. The company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform.

From the onboarding and set up of our platform to our CSM. Everyone has been very involved and helpful for us to be successful.

Influitive is thoroughly dedicated to helping us achieve our goals and remarkably invested in our success. Influitive is highly responsive to our needs and is an extraordinary partner.

It's a bit expensive and depending on how many customers you have, can be hard to justify.

That was dumb on our part. Definitely bit off more than we could chew there.

Brilliant gamechanger for companies who want to grow revenue and increase customer advocacy. Great product, team and innovative.

We've had a dedicated customer success manager with who we meet every month to plan our projects and key initiatives. The support team is responsive and helps.

It is a little clunky and I receive quite a bit of negative feedback from my customers. My other pain point is how difficult it is to add images/formatting to challenges.

Also, the VIP community is a great resource to connect and share with other experts. I really really love this community and the ability to connect and grow.

US Dollar

SocialClimb helps healthcare organizations grow by understanding the impact of their marketing tactics so they can put their marketing dollars where they will perform most efficiently. Today’s healthcare marketing includes improving online reputation, getting in front of potential patients searching for care, and building an online presence to be top-of-mind when someone nearby needs healthcare. 

SocialClimb’s HIPAA-compliant platform integrates with most healthcare PM/EHR systems, and that means that growing their business—from sending review requests to receiving individual physician reports on the data—is completely automated. Deep integration allows healthcare marketers to track calls to show which marketing sources lead to an appointment for a new patient. The platform can also track costs so medical practices have an accurate picture of the cost per call, the cost per appointment, and the cost for each new patient by lead source. The platform also allows healthcare organizations to track calls from their website so they can understand how it’s contributing to growth. 


LongDescription

Surveys & Feedback

SEO Management

SMS Messaging

Real-Time Monitoring

Sentiment Analysis

Review Generation

Social Media Monitoring

Survey/Poll Management

Real-Time Notifications

Email Reminders

Visual Analytics

Review Monitoring

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Response Management

Keyword Tracking

Ratings/Reviews

Monitoring

Feedback Management

Purchasing & Receiving

Third-Party Integrations

Campaign Management

Data Visualization

Commenting/Notes

Real-Time Analytics

Engagement Tracking

A/B Testing

Customizable Reports

Activity Tracking

Multi-Channel Campaigns

Brand Tracking

Campaign Tracking

Complaint Management

Natural Language Processing

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Multi-Location

For Healthcare

Customer Experience Management

Review Notification

Content Management

Review Badge Management

Real-Time Data

Performance Metrics

Social Media Integration

AI/Machine Learning

Website Integration

Predictive Analytics

Reminders

Chat/Messaging

Customizable Templates

Conversion Tracking

Dashboard

Multi-Language

Customizable Branding

Reporting/Analytics

Social Sharing

Review Request

Campaign Analytics

Trend Analysis

Post Scheduling

Social Promotion

Negative Feedback Management

Search/Filter

Review Display

Review Sharing

Business Rules Management

Data Discovery

Contact SocialClimb for pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

SocialClimb

In Person

Live Online

Webinars

Documentation

Videos

Influitive is an engagement and advocacy software that helps organizations manage a group of "on-demand" advocates.


Influitive AdvocateHub’s features include engagement of advocates with targets and interactive challenges, exclusivity, recognition and rewards, building a community and experience, referral engine, track and measure, integration and campaign management.


Influitive provides customized challenges to advocates on their preferences, demography and past behavior. These challenges educate advocates, collect feedback, share NPS surveys and give them a mission to complete. Its community-building feature helps advocates in creating profiles and allows them to share, collaborate and plan meetups with other people in the network.


In addition, Influitive AdvocateHub integrates with customer relationship management (CRM), marketing automation and reference program integrations such as Salesforce, Marketo, HubSpot, Gravy, Zapire, and TrustRadius.


Influitive is available as an iOS and Android application.



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