Our Fishing Tackle/Outdoor storefront started small (less than 1,500 different product SKU's). When we first launched, Talech served our needs well, and would have continued to serve our needs. However, our business grew and we now maintain 8,000+ product SKU's. Unfortunatly for our situation, Talech's inventory management systems didn't grow with our company's growth. Large reports are difficult to obtain, and when we require special reports, it can be challenging to acquire them. This software is great to use if you do not plan to continually carry large quantities of inventory (Under 2,000 SKU's). This is not a hard rule of course, just our experience with this software product.

Talech can easily tackle small-scale inventory management and POS needs. User-friendly, and is easy to train new staff members to operate proficiently in. Software interface is minimal and easy to navigate.

Inventory reports are difficult to customize, but can be done by calling/emailing Talech directly. Would like to see Talech improve in their report system with more features and user-customizable reports.

Has lots of options. I can manage employess with this.

It is not stable. Especially if I use this with 3~4stations , it is not working properly.

At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all these updates rolled in and some of the features didn't work for us. First, employees were able to print out their daily time sheet that included their sales for the day. This was not a good thing for our company, because we work as a team and we have people on the sales floor making the sales and then people processing orders at the end of the day. Of course, processors would seem like they made the most money that day. I have tried to get this changed, but was told it couldn't happen in the near future, but it was noted. Then, we experienced some glitches in the discount button. last week, we tried to apply a 10% discount, and it would register as giving a discount in the $1000's. This was really frustrating and I haven't had a chance yet to call tech support. Shortly there after on a busy Thursday, we were unable to process credit cards because that option was down in the system. Luckily, we had an analog credit card machine that we were able to use. I tried calling tech support for 4 hours, and couldn't get through. We had to wait to process orders until the next day when the system was up and running again. Another thing we have issues with is finding tickets to reference an open order. Apparently, it purges from the system after 3 months and we have to call tech support to retrieve it. There are a few other issues that I have that I am unable to articulate right now, but that is the bulk of my frustration with the program. Please take these responses into consideration. Having my concerns addressed and fixed would be amazing as I love this program and I want it to succeed so that my business can succeed as well. Thank you for taking the time to read my review. Please contact me to discuss further.

That it is cloud based and we use apple ipads

It is glitchy at times, the time sheet with individual employee sales needs to go. Purging 3 month old tickets and we can't find them unless we call tech support.

I have used many different accounting systems with inventory. Overall this software shows real potential as an easy to setup and easy to use system.

This software is easy to setup and use. Customer support is great. I’ve only had to contact them a couple of times and the problems were fixed very quickly. The description field is large enough to allow a proper description of my products. The tags and categories give me breakdowns on the reports so I can determine what is selling and what not to purchase again. The markup field makes it easy for me to determine sale prices of my products. The inventory log helps me find a customer sale so I can do proper return prices for my customers.

I wish the tags were listed in alphabetical order. I wish the sales tickets were available for more than 2 months so I could do returns to credit cards instead of having to give my customers cash. When I have trouble with my internet connection and it get dropped after it hits the gateway, there is no way for me to determine that the charge went through. I’ve had at least a dozen instances of this happening. It then shows only 1 sale on my system and my customer has 2 charges on their credit card. I then have to credit the sale so it credits my customers card, and then I have to renter the sale as cash so I can balance inventory and sales amounts. I wish the sales tax list would indicate which tax code I have currently marked. I have never been able to get the jewelry labels to print.

We have loved Talech since we got it. It's got a lot of great features that other POS's don't have or utilize as well as Talech. Keeping with cash or orders is made simple, though my only real complaint is that as a video game store, we take in a lot of used items purchased from customers. When we pay out in cash, it's fine. Talech keeps up with that, but there isn't a really great way of doing it other than doing a transaction as "store credit", hitting the payment as other, and then refunding it to that customers account. Other than that major complaint, everything else has been pretty smooth other than the actual card swiper. I wouldn't recommend that to anyone. It frequently has problems, and can never really be relied on. It will only update during a transaction and I have had several occasions where that lasts up to 15 minutes with a then irate customer afterwards.

I love the ease of use, and how within minutes of using it, I already had the hang of it. There weren't any features that I wasn't made aware of by the software immediately, because it's all out in plain view rather than some backdoor menu. It's responsive and I love the fact I can keep up with my customers, and their data with it including sending out emails to them periodically.

I really hate during a transaction that if you accidentally add an item or have a customer remove one from their cart that you have to trash the entire order. That slows the process, and keeps the customer from having a smooth checkout process. Honestly, it feels like sometimes due to the credit card machine that we are known as those guys who might be having problems today. That sucks lol. That's almost been enough where I have wanted to switch because its not our POS software but just one we use.

We have only solved the items under Pros. although talech systems also begins to make it easier for us to do at least retail inventory easier to determine. However, dealing with a customer service staff who are really only there to get us off the phone as quickly as possible while attempting to fix a specific problem is frustrating. More often than not, they are not given the time to sufficiently understand the problem or issue or don't really care, and more often than not, we get instructions to go to online help, with not even what specific topic we're supposed to look under. Time and time again, when I've asked for help to create reports I want, there is not only a misconnect in understanding (my tech language is not very good) but most of the responses I have gotten in the past year is that work on the reporting features are not a priority and therefore will not be addressed in any determinable near future. We got Talech to grow our business. While it has helped it has also been a disappointment as it is not as user friendly as we thought. And the ability of customer service to understand and help us resolve the issues we have, while lately much better on very specific items, has on more complex issues on a admin level been very disappointing. Talech customer service is good about adding techy and trendy additional features but not so good at organizing the information to manage the actual administrative business needs of business owners & managers.

1. Makes it easy for customers to check out faster 2. Makes it easy for servers to send menu tickets to the kitchen

1. Reporting features. The totals in each categories (retail, or restaurant) are never totaled. Bank settlement totals for different forms of payments, etc., are the only totals there are except Dine In, and To Go, tips, and gratuity. We got the POS system so we could get reports on costs, profitability, in each category both in beverages (wine, draft beers and food (per menu items- quantities of items sold within each category also) and current inventory in each category, per selected periods of time. I find that we have to basically create our own templates in Excel, download the period of time we are reviewing, and copying the categories & items to our exel templates which then subtotals the categories we want to see to determine how we are doing in each category or with any particular item within the categories.

software is ok but very mad with the Billing department if they owe you money, you have to suffer before you get it plus you have to be so mean for them to listen.

the ease of use and the features the software offer. plus you don't need to give away the credit card processing service.

credit cards integration and online double charges

We have been using Talech for about 2 years now to run our Tasting Room attached to our brewery's production area. The overall experience has been very positive, and the platform is excellent for managing the menu list, structure, and for culling information for reporting from a distance. I myself (the primary managing owner) operate the platform from Omaha, NE. My business is in Washington State, some 1600 miles away. And the ease of use of Talech, the customizability, and the adaptability of the team running the program from the Talech side are splendid. The only real issues we've had tend to be more related to the specific processor used (we use Elavon), or the local internet connectability. The reporting available in the system is very powerful, and new little tweaks are coming out on a constant basis to improve the utility of the system for the needs of the small business owner. Talech support is also available 24/7 on the phone, which is very helpful for businesses like mine that are open late into the evening. If you have any questions, please let me know - I have now ample experience with the system and would be happy to discuss its qualities.

Flexible, easy to understand, intuitive, easy to modify, easy to pull reports, manageable from a distance, continuously improving and updating.

Inability to have a common pool of inventory for different categories to pull from with respect to inventory management; new beta interfaces have splendid reporting capacity but need to become the standard rather than the tested exception.

Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete and avoid easily and shouldn't be able to so lets say they put the order in they can slide the item over and delete/void with pass code employees shouldn't be able to delete/void ever unless they have the owners pass code..when we cant run credit cards its takes forever for your company to fix it you need a back up system ....Sat Oct 30 your system was down for like 3 hours ouch that hurts my restaurant :( get generator or something. I got to say your employees are GREAT!!! I BOW TO THEM they are nice, courteous on top of everything. So, so understanding I got to admit I have called maybe twice and I was a poop :( but your employees handle it well your are lucky to have such an awesome crew keep it up. I worked in customer escalation dept so I know how it is your bless I love you folks .... thank you for asking for my feedback I appreciate. Have a great day.

The ease of it so easy to use and understand.

It allows anyone to delete/void a product if the slide the item over so I know I have gotten lost dollars for it the system needs to require the owner pass code for this to avoid employees stealing from me.

Talech has been a good transformation from old style cash registers for our business. I think it would do Talech good to look into what reastaurants actually need for the system to really be an asset to us. While I like Talech its ease of set up for my business was very complicated and Talech support nor boomtown could really help with what I needed. I was able to figure it out but it was a long process. I have been able to help another pizzeria more streamline there system do it works better for their needs. Both Talech support and boomtown are great, they are always trying to help and most times they can this was just a new area for them. I have never had anything but an exceptional experience from either customer support. I do love the fact that Talech does listen to customer feedback and is continually improving their product.

It's easy to see my monthly/weekly/daily sales The ability to print which catafories you want in the kitchen It's ease of use and ability to train new employees on

it doesn't have the functionality for a pizza reststaurant. No delivery option Don't have the ability to add store credit without doing a refund.

HORRIBLE AND INCOMPETENT

SAVE YOURSELF, WHATEVER YOU DO, DO NOT PURCHASE TALECH OR POYNT FOR YOUR POS SYSTEM. I have never in my life experience such INCOMPETENCE and trouble with a system and with customer service. One day the system decides to work and the next it's broken. I easily refunded my customers the first couple of months with this system and now the system doesn't allow me to. Whenever a MAJOR problem occurs, (every day) I go to call customer service and get the same agent who has absolutely no clue what he's talking about and puts me on hold for hours at a time to google what I've already tried to look up on my own. I know more about the system then the own company does. Not to mention when I first received this system my rep told me I would be receiving a bar code scanner, cash drawer, bar code printer, etc. I received NOTHING except a piece of junk tiny little screen and they continue to charge me for this "bundle package" that doesnt exist. I can not stress anymore how HORRIBLE this system and the customer service is as equally bad. For your own sanity, DO NOT PURCHASE!!!!!!

something new breaks every day on the back end and when I call customer service they are unable to help me and instead of resolving it, they tell me there is a glitch in my system and that theres nothing they can do.

Talech does what we need it to do for the most part. Price-wise, nothing else even comes close, but it lacks some really basic features that can be extremely annoying - such as partial (percentage) refunds - for example, a restocking fee. Also, there are some long-term SIMPLE glitches that have never been figured ou,t such as the tallying of employee hours. How is that still wrong? Isn't it as simple as (hourly wage x hours worked)? Another thing- selling a "custom item" doesn't include cost, but the item doesn't just appear out of nowhere. We sell lots of custom items, and it's very difficult to find them at the end of the year and give them all a cost. Everything must be exported to excel and then filtered out. Sometimes it seems like we are the only ones using Talech. Customer support really has been great. They are always easy to get a hold of, and are very friendly. However, they often seem stumped by these basic quandaries.

Ease of use for admin and every day user.

All listed on previous page.

I was given a great presentation for the Talech system and purchased it. After purchasing it I had to install it myself, I figured it would be easy. No... It took eight hours just to get the thing running, then another 3 weeks with an onsite IT tech everyday to get it to work. Worst nightmare ever. System constantly crashed. Printer errors. Anytime there was an update the app would fail. That's just the install. My other great issue is functionality. The app must be more user programamble. There are so many minor tweaks that need to be changed to make it run faster that they don't listen too. This system is not for a quick serve busy restaurant, more like a mom and pop flower shop. Even when I call with a major complaint the the app doubling the taxes. They say we can't fix that. Are you kidding me. It's illegal. Customer support is great if you ever get around to talking to someone. When there system crashes about twice a month and you call their 800 number. They tell you they will call you back because they are experiencing a high volume of calls. I wonder why? Their devices disconnect with the credit card readers constantly as well. The only good thing about the system is the ipads, but the app doesn't work well on them, go figure. If you need a a system for a fast paced business, DO NOT BUY THIS ONE

It turns on

Name it

Horrible customer service spoke with one person that promised to move it up in priority to tier 2 people and after waiting two days for a call back we called back and they had no record of the call. I lost two days waiting for a solution that no one was aware of. Now I sit and wait again. I do not recommend this service due to their customer service not really being able to resolve something. It must be a call center with prompts on their screen and when they can't resolve it then it goes to someone that actually can help. Wasted several hours trying to figure this out and lost customers and revenue to this problem. I'm going with someone else!

It looks like from the start that it would be easy to use and everything should connect without an issue and it did at first.

After a while a break down of the card readers will ruin your day very quickly. If you have a customer that needs a refund you won't be able to do it unless the card reader works. The bluetooth connection drops and there is no solution other than replacement.

We are a very small business, and the software is perfect for what we need. I like the reports feature, I can go back a year and compare numbers, I can email the reports to the accountant, I can keep track of each of our suppliers and how we are doing with each one.

Customer support has been super, fas,t efficient. The software is easy to use and set up was great.

In the beginning we had some super glitches that had even the tech experts stumped. It took a good while to get that all ironed out. Seems to be working fine now, only once in awhile do we find ourselves with a bit of a problem, but Customer Support is always just a phone call away.

I have been using Elo PayPoint and Talech for almost two years and I have be 110% pleased about the choice I made. My business had grown to the point where I needed a better way to manage sales, track inventory, review reports and continue to elevate the customer experience as a whole. Talech was the solution. The system is user friendly. Customer Service support is awesome. And I am happy. There is enough stressors in running a small business, my point-of-sale isn't one of them.

Ease of use, accurate reporting, appearance

The auto-correct when entering Custom Items. It's sneaky and changes a word to a more common one so I end up with interesting items on a receipt/report.

THee introduction of the new interface on the tablet has been fantastic. Talech's support has listened to the customer base and made remarkable changes to enhance the user experience. the most notable change is the feature that allows you to type without having to idsable the scanner. Keep up the good work.

Ease of use even for the non computer or tablet savvy.

The card reader has bugs and load times can be long. The fact the register screen defaults back to the log in screen can be unproductive in peak times.

Works well and new features are added frequently. The interface with the credit card reader is sometimes an issue, and I am not sure if that is a ipad issue, the reader issue or and issue with Talech. Periodically the program will not connect to the card reader or gets stuck in a loop. Having to back out of the charge and sometimes the program itself and restart it. That usually clears up the issue. It would be great if this bug could be addressed as when you are busy it adds stress to the day. Customer service has always been very helpful.

Ease of programming and ease of use

No gift card availabilty and the previously mentioned credit card issue.

The system needs some work. The interface is easy to navigate if you have a basic knowledge of computers. However it frequently crashes because of the numerous updates it seems to require, getting someone on the phone with knowledgeable help is frustrating, and your limited to what you can do on the app as well as the card reader that will go with the tablet. I'd also like to be able to do more of the things I can do on the tablet in the online version. I would recommend this system if your hard wired into your internet.

Ease of use.

Limitations and constant upgrades that really don't seem to do anything. Also updates that change things without being made aware of first.

Overall a very good POS system with some excellent analytics built-in. A little heavily oriented to the food service industry which puts in some unnecessary steps for others, e.g., cash drawer management function. Wish analytics - as good as they are - were customizable. Like the new Dashboard feature, though.

Rather straight forward. Takes little training to get someone ready to use it. But still has some sophisticated capabilities.

Cost. Nice if it ran on other than iOS. Contributes to cost concerns. Heavy orientation toward food service industry. Wish features were a little more customizable to other industries. (We use it in a winery tasting room.)

Switched from another system that gave us so many problems. What a difference! Talech is intuitive and easy to use. Every system has its technical issues. The technical issues we have experienced with Talech are minimal, and actually get fixed over time! Technical support is also second to none! I get a person on the phone within a reasonable amount of time, day or night; and they can actually adequately assess, explain or fix my issue. Extremely satisfied! I would definitely recommend, and have done so!!

Intuitive, easy to use Minimal technical issues Great technical support

Latest update is good, but a little "clunky". Imagine things will get straightened out over time.

Overall my experience is poor. I was sold on this program, that it would do everything I needed for my business. It did not live up to its end.

Once you have figured out how to use the software it is fairly easy to use and you can customize it to your specific needs

Where to begin. The software is horrible. Every time there is an upgrade something goes wrong. Be it a printer malfunctioning or part of the program not working properly. I spend hours with customer service to get nowhere. They must constantly send out patches for the problems they create.

The talech cash register has made a huge difference for our business! There are so many features we love about this product! We purchased for two of our businesses! The customer support is the best I've ever dealt with in my 34 years of doing business! Love it!

Ease in entering new products. Search functionality.

Would like to be able to change wages for employee to something other than hourly.

Talech is simple to setup and use; even for first timers. I would recommend it to others. So far the only negative I have experienced had to do with merging info into QuickBooks; was told by one customer service rep, I would have to purchase the QB software, and another customer service rep advised me it would only work with online version of QB. Did the online QuickBooks through my CPA only to find it will not merge. Super frustrating, as I was hoping to eliminate the time spent inputting daily sales info into Quickbooks

We have used it for a year and a half at two locations. It works fine for every day retail use. I've been most frustrated with the service we've been provided. There have been system glitches that have happened that we were not given notice of or apologies for. I understand the need for system upgrades but a lot of times we found they were being tested on the weekends when we are the most busy and found our systems to be shut down or our customers were charged double.

easy to use, program,

poor communication about testing. Service always blamed the credit card processor or vice versus