1. I love that HiSawyer is specific to use for children activities and classes. I tried other booking plugins or websites that were a "one size fits all" (appointments for nail salon or doctor's office) and well... they didn't quite fit for my business. For instance, HiSawyer allows the possibility to see the age and birthdate of the kids, having an "older sibling discount", adding semesters or multiple locations, specially because our class doesn't have only one location... Bookings are specific for a kid's class, and it's awesome. 2. Very easy to use! All what can be done in point #1, is very easy to set up! 3. Professional look. Some other plugins I had tried before look very outdated and amateurish. I love HiSawyer fresh and professional design. It's exactly what I was looking for for months until I bumped into HiSawyer.

I really love everything about it. If I had to really look for perfection: it would be awesome if there was an app. It might be just me, but checking it from mobile can be a little bit frustrating sometimes. Nothing out of this world, not bugs or errors, just think about checking social media from a web browser in your phone. But other than that, I love this!

Great! The help desk reaponds quickly and it has added a new layer of usability for my clients.

Easy to use Cost effecrive Customer service

Add ons dont always line up with what we need

Exhaustingly Bad! It has made my administrative work FAR MUCH MORE DIFFICULT than doing them myself. If you client body is small like 20-40s , Sawyers is fine. If you are like us with hundreds.. I HIGHLY recommend you to look elsewhere.. I have switched to Amilia, a far more robust software. I was 15+ system level developer, and my partner was a Microsoft SQL expert. Looking at Sawyers report service, we both must regret to say.. it is far from prime time. It is ok for a shop with 30 some students. Not for us. We have over 200 students (still considered being pretty small).

calendar review for daily activities. This is very helpful for ONLY daily operation - like the front desk staff to do quick look up.. But, by far not for the administrator, me.

Report becomes unusable when students sign up for multiple classes! It puts ALL dates into a single cell in the report, in various order. Asked support to look at it.. Nothing can be done about that. So, I had to go through EVERY student who has signed up for more than one week to figure out. Reports with mismatched headers. e.g. DOB as the header, but it is actually something else like email address. Half of them are mismatched! To say unacceptable is an understatement. I was told it was some customization issue??? No form of customization should render such a fundamental error. This clearly indicates very sub-par software. No proper auditing. .. cannot explain why a balance showed discrepancy.. the only reason I got was " someone must have changed it." The administrator again simply insisted that made assumption it was us, or the client making the changes. No auditing info for accountability! An unacceptable excuse! This tells me this is ot an adequately built software. I would be ok with it if the administrator did recorgnize the error and committed future improvement! But they seemed to be content placing the blame on us, or the mysterious someone!!! Missing one of the most fundamental reporting features: Cannot generate a report of scheduled classes unless at least one student is already registered? But, I have to manually check one by one! It would be ok if you have 10-20 classes, not 40+ like us.

Sawyer is the best tool in the game - I’ve tried them all from Square to Activity Hero, and this tool is the most streamlined and easy to use. Customers appreciate it and I can build kid-centered client accounts, robust scheduling and semesters, and easy checkouts.

By far the most expensive tool in the market and there was no free trial or setup window so the expense began before I had enrollees.

My overall experience is very positive. It's obvious that Sawyer is aware of how difficult coordinating programs can be and it shows in how user friendly the platform is. I also love that we can duplicate camps now! Being able to do that was so helpful this year!

The ease of use and the customer support. I also appreciate the webinars.

The dashboard can be a little difficult to navigate. I do fine now but when I first started using sawyer it wasn't always clear where everything "lived", if that make sense. The website looks great though.

While I appreciate the ability to imbed registration on our website, there is no way to track click rates, their customer service is not at all educated on the software and we've gotten responses on average 3 weeks after the initial question is asked! Poor customer service, micropayouts are not transparent, and the cost for ticket items more than 70 usd is more expensive than eventbrite. Unfortunately I can not recommend this platform!

It can be imbedded on your website. Visually it is appealing to the purchaser.

Instead of paying out event registration income once, after the event, or one time at the end of each month, they pay out micro payments every 3 days. This renders keeping your checks and balances almost impossible, and we are currently paying extra payroll hours for our accountant to tally up each payment (We are talking about payouts as small as $1.25, when we are receiving as much as 10K a month with their platform). Can you imagine your accountant adding up all of those micropayments to hit 10K? It equates to hours of work. The whole process does not at all match industry standards and is very unrealistic for companies to handle. It's a hidden expense that makes the platform not worth the use.

I enjoy the platform and my customers do too.

My customers can learn about all of our programs in one place and register for them easily. I can track registration at a glance and make changes as needed.

Rosters are difficult to read when printed and it's an important part of our camps.

It is an amazing tool for our company. It provides efficient enrollment and online payments.

For our company, Sawyer is critical for student enrollment, being private lessons, group classes or productions.

One thing that is not included is the ability to uncheck a student once it has been checked in.

Sawyer has been great from my onboarding experience to customer service support and the ease of use of the platform. I use it daily and appreciate how easy it is for parents to use to register their children for my classes.

I love that I can add and change my classes and transfer students easily. I also like that I can get paid within 24 hours of my clients purchasing my classes.

I wish I could also add adult classes to my options as well. I also would like to have an invoice option.

Sawyer is very easy to use and has a great support team. We use sawyer for our non-profit for registration and class management and it is very useful

I think there are some things that can be easier to do however i can always find a workaround.

Amazing!!! Best customer service and feature updates for the price!

The software is SO easy to use! When you’re setting it up and training other employees it’s easy to see that it’s hard to mess anything up!

No Point of sale feature available. We still pay for another 3rd party software for this part

Being brand new to teaching summer camps and kids' classes I am grateful to have found Sawyer. They help me to present my brand professionally and they are affordable.

It's very easy to use and minimal learning curve. I launched a summer camp for kids and was figuring it out as I went. Sawyer made that easier for me because they had everything in place already including things I hadn't even thought of. Sawyer had all the features I needed and they continue to add more, especially when the pandemic hit and businesses needed to pivot to online classes. Their onboarding couldn't have been easier. Their front-end AND back-end interfaces are modern and "Apple-like" making it easy for me as well as users. The other softwares I tested were outdated and extremely clunky. Their customer service is very helpful.

I've used the software for going on 2 summers now and I cannot think of anything I don't like. Oh, I wish I was able to embed my Registration page on my website myself but Saywer does it quickly so really not a big deal to me.

Its been great overall. Very happy

Marketplace, Easy to use/train employees, design, customer service/tech support, form fields, messaging system, coupons, pivot to online learning was incredible and easy!

Stripe takes too long for deposits, inablilty to copy semesters so it takes a long time to set up new ones, would love to be able to attach files in roster emails

The customer service is great- my clients would really appreciate an app to register though.

Customer service, combination of this platform used with others like mail chimp and banking .

Some of my classes are for adults only and that can be cumbersome to register when they are already set up for their children.

Sawyer's customer service is stellar, they always respond quickly and usually are able to address the issue within a day or so. The interface is user-friendly, both on the admin backside as well as for the parents looking for classes. I appreciate that it looks good embedded in my website, and that each activity has an option of a direct link.

There are a few spots where I can't customize as much as I need. Particularly around summer camps.

Sawyer gave us the ability to go fully online with registration, attendance and is a great tool as a small business owner to help guide payroll and organize my clients.

Ease of use on the backend. Easily customize classes, coupons, view live registration in multiple locations on my phone, tablet, or laptop.

Some less than tech-savvy parents find it hard to navigate to register. Tracking financials could be clearer.

Sawyer truly changed how my customers see my business, booking on my website is easy, professional, trustworthy, with a beautiful and sleek design. All my sales, bookings, reports, refunds, and most of my business, in general, run on Sawyer so I'm beyond satisfied with the product.

Let's start for the basic: It's a software specifically for booking children's activities, which is my exactly what my business does, so every single feature in Sawyer is just perfect for what we do. I had tried 5 or 6 different software companies and all of them are for other industries (spas, gyms, consulting businesses), so they weren't ideal to use. I love Sawyer has children-activity-specific features such as camps, semesters, drop-ins, sibling discount, caregiver needed in the class, ages for the class, etcetera. Also it supports different locations, gift cards, and most important for us: a widget to add the registration form to your website.

Sawyer keeps improving and adding new features, I've run into tech problems when they just launch a new functionality but I consider this normal and I appreciate they keep improving their product. Tech support always replies fast when there have been issues.

It has been great for our company. I feel it presents us as a more professional group because of how it looks and operates. It has made our job so much easier as directors.

I like how easy it is to set up. They do all the inputting of information and then send you the code to embed on your website. I like that as a parent, it retains my information from year to year so registering my child is quick and painless. I like how they handle all the gathering of money. For the first time, all our accounts paid their tuition and I didn't have to track anyone down.

It's hard to get reports of how many kids have registered or print lists by ages. I would like for them to work on that capacity. The last software we used, you could print all kinds of reports but I have a hard time getting what I want on Sawyer.

We LOVE Sawyer tools to help streamline our registration needs and enrollment. We have access to easily upload our camp forms, medical forms, and easily disseminate information to our families. This is a very caring company that really cares about their customers. They even sent flowers when they found out we had a newborn. Your aren't just a number to this company, but part of their family. Very user friendly, competitive and inexpensive pricing structure compared to other processing out there.

I love that parents have a username and password that saves their information and helps them easily sign up for future events quickly and efficiently. Easy to collect payment and quick deposit times. Love the attendance feature and how quickly I can assign users so they have access to all medical information.

Sometimes it is difficult to set up classes . But once I got the hang of it I found this software to be great.

I love having Sawyer. I don't know what I would do if I didn't have this platform. Simplifies things so much. I would do it over again.

I love that it's so easy to use and very user friendly. I didn't need to "learn" to use it - it's very self-explanatory. I like that I get paid very fast with Sawyer direct deposits. I like this new party booking feature - haven't tried it yet but intend to sign up for that!

- it's less flexible in terms of creating one off classes. for example, in pearachute, i am able to create an "impromptu" class with a certain musician. On Sawyer I have to create a new schedule, then a new activity, etc. it's a bit overwhelming. I don't always necessarily want to create an event for one offs but the way the Sawyer system is no you almost have to. - some glitches along the way. i can't always access all the functionalities in my phone (like adding packs to people's accounts for example); certain coupon codes not working after awhile (even without me putting any time restrictions on it); duplicate accounts in Contacts and not being able to delete them (even when there is no packs attached to them) - Reports. I don't really understand how to use them. I will be calling support team to learn more about how I can customize them - If someone comes to studio and pays cash for the class there is no way for me to check them in and note that this is a paid customer because there is no such function in the system. For report purposes I would like to understand paid vs not paid customers. - Function that prompts emails/messages to customers who haven't come to studio in a while. Maybe not an automated email but a reminder email to me saying "Hey, Johnny Smith hasn't come to Tiny Tunes Studio in a while, maybe you want to send them an email offering some sort of a discount for his next visit?" and maybe have like a standard email that each owner can customize then.

The Sawyer support team has been very helpful to me, especially in recent times. While I wish there were less technical issues, I still plan to stay with Sawyer for the forseeable future.

I like the simplicty of the software and the easy navigability. I also appreciate the ease of making payments. The quick pay feature can be a lifesend for unique billing situations. In addition, Sawyer has an active directory listing. We've gotten a number of new clients this way who have become committed customers. The group development meetings have been helpful, along with the additional office hours with both the front-end and back-end teams. I've gotten much better results from Sawyer when I've been able to communicate with people directly about my issues.

The main issue I have is the frequency of bugs in the system. I've had many bugs appear on Sawyer such as difficulties logging in, glitches in payment processing (thankfully no double payments have been made though), glitches in changing pre-existing schedules, glitches in viewing reviews, and more. I also wish the Sawyer software could be more automated and more easily integrated into other services. We have to recreate a lot of inforamtion from Sawyer events such as Google Calendar events, payment reminders, and automated emails because these features are not fully included. It creates extra effort on our part that I would prefer to avoid.

Not the best start so far. I'm hoping things get better and more functions will be added soon.

The software is easy for customers to use. It has a clean look and the widgets are nice on our website. I don't have much to compare to but putting the program into place was relatively easy.

The tech support available is limited. Contact is only through email. We also do not have direct access to Stripe, the third party credit card processor, you have to go through Sawyer with questions/concerns. This was a huge issue when our Stripe account was disabled due to bank verification needed. There was no notice given to submit the verification and even after I submitted the requested documentation (right away) we didn't receive our payouts for over a week. We were owed over 21k! There was very little explanation given as to why it took so long to get our payouts and I had to really push to get information. It was beyond frustrating and the situation was not handled well. I've also had to initiate follow up with other questions/issues since going live with the widget. Other things to note - the sales rep did not accurately convey the functions available. You cannot view all classes in one perspective or edit them all at once, which is time consuming when creating classes, you need to check for errors, or make edits. The reports are limited in their customization. You also cannot schedule emails or email contacts that are not enrolled in classes.

Overall I am satisfied with the program. It’s more affordable than hiring someone to do the enrollment for me and saves me a lot of time

My favorite thing is that all payments are made through the program and reminders are automatically sent out for payments due. I haven’t had to make that phone call to a parent all year! I also like how fast the transfers are made into my bank account when payments are received

Navigation through the back end gets better with practice but it’s still a bit clunky. I find myself having to hit the back arrow a lot. A very specific-to-me feature I would love to see is a space to upload the voucher from the schools. Some of the classes that i offer are covered by charter school funds which each parent has to request from their school. If I could upload the voucher, or just an image of it or even a check box so that I could see in one place which parents have their class paid for already, I wouldn’t have to cross reference everything and it would be a big help

Registration using Sawyer has become so much easier with this program! I cannot tell you how many softwares I tried before finding Sawyer and nothing worked. When I had my initial call it was almost too good to be true! The functionality has taken a lot of the pain and frustration out of the registration process and I really enjoy using the software.

From the very first time I reached out to Sawyer for an initial phone call, their team has been nothing but helpful, incredibly responsive, and easy to work with. I offer music/movement classes and find it helpful to see the full calendar in upcoming mode. Sawyer integrates well with my website, and parents (for the most part) have not had any issues registering for classes. Enjoy have a month to month payment option, too! As a small business that is just getting started I appreciate the flexible pricing and all of the support from the Sawyer staff!

The ability to customize a bit more would be nice. Software is probably great for a traditional run school/daycare program/summer camp, however my weekly music class program I find areas that I wish I had a workaround or option in the software to make registration easier for my parents. It would be helpful if the tabs could be changed to fit the names of my classes, as well as the ability to have people use class packs without there being a drop in fee associated. These things might just be specific to my program though!