All Omnitracs Reviews
1-25 of 45 Reviews
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Brett
Food & Beverages, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Excellent Routing & Dispatching Solution
Our company has utilized Omnitracs Roadnet for years now and have been very happy with the product and the continual updates and improvements that have gone into the product. After staring out with the routing only, we quickly realized there were gains to be made by outlining Omnitracs Roadnet Mobilecast which allowed us to gather data on our customer deliveries and driver performance. We utilize the data to better project future deliveries and we run reports for drivers to measure how they are doing and where they could improve. On a daily basis, it is helpful to know where your fleet is and to provide customers and customer service any information they may need to make better decisions about their work day. On occasion, we find the maps could use updating, but the software does allow you to make edits. We are happy to continue using this software and to see where the future goes with the Roadnet Anywhere upgrade.
PROSEase of use Reporting Mobile view
CONSMaps can be out of date Learning curve to really get the best out of the software
Ronda
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Plumbing & Heating Contractor
Overall the technicians are on-time. Since installing Roadnet they don't dilly dally as much as they used to or want too.
PROSOmnitracs - Roadnet is great for my company. I can track our employees to see where they are at, at any given time. I can get all sorts of reports on speeding, harsh cornering and harsh braking.
CONSWhen looking at the maps, and you have more than one truck. You can't go back to that truck on that screen. You have to keep going back to the Fleet screen wait for it to reload then pcik the truck.
Reason for choosing Omnitracs
Friend referred Omnitracs, they just installed in all of his trucks. Great pricing.
Richard
Transportation/Trucking/Railroad, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Omnitracs
not good, we were over charged, the system didnt perform what was promised and or stated.
PROSThat we replaced it with a much better product.
CONSTo expensive, very slow servers, cameras are very expensive and clunky to operate, install, etc.
Reason for choosing Omnitracs
by mistake, we now have Samsara and are VERY happy!
Kim
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Very happy
We have been very happy with Omnitracs. As I said, it has been very easy to set up and use as well as easy to instruct new drivers in the use of the product. It has been a great way to stay compliant with very little to no hassle.
PROSThe Omnitracs software has been a great, easy fix for us. We tried another option first but were very unhappy because we needed a product that was affixed permanently in the truck (because we slip seat) and that was easy for our drivers who don't do a lot of work on computers.
CONSThe systems were pretty easy to set up in the trucks and get online and working. We have had a couple of times when updates were running that affected the system and drivers while they are on the road but since we are on the road 24/7 like most trucking companies, there really isn't a down time that would be good to do this.
Reasons for switching to Omnitracs
The product they offered was a tablet which was very difficult for us to manage since we slip seat drivers. We needed something that was going to stay permanently affixed in each vehicle and the drivers could just log into. It also did not provide all the useful information we get with Omnitracs on vehicle and driver performance.
Lori
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Omnitracs ELD
Omnitracs is very attentive and customer service is excellent. When you are on the road and run into any issues they are quick to help and correct.
PROSThe Omnitracs ELD was a must for us. We need reliable equipment to track HOS for our drivers and also track our vehicles. Simple to use simple to set up .
CONSDepending on where we are located in the US connectivity can be an issue. this is the only fault we have with the ELD device.
Reason for choosing Omnitracs
We choose Omnitracs ELD because it was highly recommended from other truckers, trucking companies.
Tom
Verified reviewer
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
Poor customer service.
Awful. customer service is the worst. wont return phone calls. Wont take back unit. They admit wrong and wont do anything about it.
PROSnothing. if it would have worked, the in truck mount is what I wanted
CONSnever worked correct. shuts off in chicago and starts back up in MA. 5 minute ping time is way to long.customer service sucked
Reasons for switching to Omnitracs
To have an in truck unit.
RACHELLE
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
IVG/MCP REVIEWS
GREAT CUSTOMER SERVICE TEAM THAT CARE ABOUT GETTING YOU THE ANSWERS TO YOUR QUESTIONS
PROSEASY TO USE, USER FRIENDLY. DRIVERS LIKE THAT YOU CAN GO TO AN IVG AND MCP AND THE SCREENS STILL LOOK THE SAME
CONSLOTS OF MALFUNCTIONS. MOST RECENTLY A LOT OF DRIVERS ARE SAYING THEIR MACHINES ARE SHUTTING DOWN WHILE DRIVING TO PREFORM AN UPDATE.
Kent
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2020
Feedback
Too long of wait times
PROSSomewhat easy to use. Hard to get things transferred though
CONSMore ease to use and let know when updates are completed
Reason for choosing Omnitracs
Was forced to chose since we are with Fedex ground
Jamie
Transportation/Trucking/Railroad, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed July 2022
Omnitracs ELD
Decent ELD product but there are probably better alternatives.
PROSDecent ELD reporting and GPS location functionality.
CONSVery hard to use. Reporting is confusing and lacks enough features. Very poor customer service from Omnitracs tech support. Not accurate. Outages have caused major headaches.
John
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2017
Only way to go
System is very user friendly and easy to understand. Great support team. In the office or on the go, Omnitracs has the tools to get the job done.
PROSEasy to understand
CONSMobile app not offered
Matt
Wholesale, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed March 2020
It works
The sole reason we got Omnitracs was for compliance. We use the most basic features but yet we do not always benefit from features we never had in the paper log days and we did just fine. I will say that I have tried two other platforms that did not have an option to wire the ELD computer right to the ECM and used a Bluetooth ELD paired to a smart device and that was a nightmare in regards to lost connections. With Omnitracs IVG you never have those lost connections because they do not use Bluetooth. I saw the value in the wired connection after the 2nd ELD solution I tried in mid 2017. Now I am starting to see that these units are starting to have degraded performance and I cannot help but to think it is because of new features that the ELD firmware requires.
PROSOmnitracs was highly recommended by some veteran truck drivers here that said they had a great experience with 'Qualcomm' electronic logs and when I found out that Omnitracs IVG was just the newest version of the same basic Qualcomm MCP units these drivers were already familiar with I knew this would be a good fit for our company because word of mouth means everything and if no one says a product is great the driving staff typically will not show interest in the platform or even be reluctant to learn how to use it.
CONSThe customer/services portal has improved slightly but overall its very dated. The IVG units we purchased in late 2017 have downloaded and installed many updates since the initial AOBRD software that they came with. Once the firmware updates that deemed these IVG units to be ELD compliant I noticed the complaints about how extremely slow the computers increased dramatically and now not a single driver is in favor of the IVG ELD because of this. I know that over time all computers seem to be slower than when they were purchased but it's not like these units are running a newer version of Windows Mobile than when they were released. Overall speed has become an issue because I deal with a lot of route sales/delivery drivers and they are already in a crunch to service their route in under 14 hours a day with normal everyday road conditions and they complain constantly that the ELD slows them down even more.
Reason for choosing Omnitracs
the wired connection
Jerry
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2022
Review
Overall Omnitracs is ok but needs to work on making it more user friendly. Also speed of getting to different pages is slow. It has the feeling of internet from more then 5 years ago.
PROSOmnitracs has very clear and readable logs. Driver can see quickly where he is in his cycle. Dispatcher or administrator can see drivers whole 7 days logs on one screen which helps to determine if the driver is able to take care of particular load. Very easy to determine times of arrival to pickups or delivery. Easy and quick in getting IFTA record.
CONSThe most annoying is the way Qtracs shows the position of the truck. For example instead of saying that the truck is at 179 South St West Hartford it will tell you that it is 6.93 miles NNE of A&M in Berlin, CT (41.724444, -72.728055) which is very confusing and you need to find other ways to determine exact position of the truck.
Reason for choosing Omnitracs
At the time ELD's were just starting in USA and looked to us like Omnitracs will be the easiest for the driver. Also it was a product of very known in trucking business, QUALCOMM and company provided financing for equipment.
Bob
Mechanical or Industrial Engineering, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2022
Do not do business with this company
Will never do business with this company again
PROSsoftware was sufficient, tech support is non-existent
CONSBought the hardware, when we stopped service, Omnitracts decommissioned all rendering purchased hardware useless/worthless
Reason for choosing Omnitracs
forced on us by the purchase of Smart Drive
Reasons for switching to Omnitracs
Omnitracts purchased Smart Drive and took over that company.
Keisha
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2021
XRS System Review
At the time that we used it was pretty user-friendly and the interface was easy for our drivers to navigate.
CONSOmnitracs was great at first but after a while of frequent system malfunctions and updates the system started to get confusing for the drivers to where it was not as easy to navigate.
Reason for choosing Omnitracs
More up to date and user friendly.
Alex
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2023
Very bad bill department and sell manager doesn’t care.
I’m not putting nothing positive since the comunicatiin with customers very bad.
CONSI’m getting charge for 51 units for over a year, I’m running only 43 trucks and still getting charge for 51, I call bill department and they say they can’t do nothing, I call the sell manager [sensitive content hidden] and he say he can’t do nothing about it and he’ll send an email to the bill department and bill departments not calling me, I called over 25 times in the pass 3 months and nobody cares, very bad company and I Reported to FedEx Safety already, besides that they can’t charge my bill from my account.
Kenleigh
Retail, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
FUNCTIONALITY
3
Reviewed January 2022
Fulfilled our needs
Overall we've had a positive experience with Omnitracs. I don't personally have a great frame of reference for comparison, but I can't imagine there's something significantly better for our needs out there as this checks all the boxes.
PROSOmnitracs was reliable and offered everything we needed from a technology stance. Tracking of vehicles was effective and was helpful in normal operations and emergency situations (we could tell emergency services nearly exactly where the truck was if the driver was unreachable). Audits and searches were generally easy to use and gave you the information you were seeking. The website has some helpful resources, and the singular time I reached out for assistance the process was smoother than expected and I was pleased with their help.
CONSThe admin side of Omnitracs was clunky at times. There are still boxes/features that most folks aren't sure how to use or what they're for. It isn't as intuitive as some software, but that doesn't detract from the functionality.
Craig
Transportation/Trucking/Railroad, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2020
Opinion of Elog from Omnitrac
I have recommended to others but they are wanting something other this product. They think that it’s to expensive but they have go threw several apps and products to get what they want. So it’s not more expensive I tried one other unit and got this one and never looked back!!!
PROSThus product is very easy driver friendly and management easy to. I would get some other options but haven’t had the time get it changed. Plan to do that in the near future. Great people to work with
CONSI haven’t found anything that I don’t like.
Reason for choosing Omnitracs
Did everything I needed with No problems .
Reasons for switching to Omnitracs
Used this product before but the company I was was using it. Not good at all.
Tasneem
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2020
Omitracs keeps us on track
Easy to use and customer service is very helpful - sales should be 24/7
PROSThe ease of downloading reports and the violations notices
CONSThe multiple platforms when adding a truck Also sales should be 24/7 got shipped the wrong connector cable and the truck couldn't get on the road till Tuesday.
Reason for choosing Omnitracs
Reputation and reliability
Nicole
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
Go with a different company
Absolutely nothing. There is nothing I like about Omnitracs
CONSCustomer service is less than poor. Good luck trying to get ahold of anyone! To cancel, they say you can only email. Ive tried calling every phone number I can get my hands on, and the answer is always "you must send an email". I have sent well over 10 emails in the past 5 days, no answer. If you have a team of less than 80, you will not have an account manager, you must call the 1-800 number. This company is a scam.
Ricardo
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed March 2023
for long time report malfuntion in a avg and they never give me a credit.
very bad omnitracs is not good service and ivg not work correctly they never give us credit.
PROSnever recommend this service is to expensive and very bad costumer service.
CONSproblem is billing they never answer question
IVAN
Transportation/Trucking/Railroad, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2020
review
Overall my experience with the product hasn't been bad it's just finding the right people or person to help you with whatever problem you're experiencing once you find those people everything is good
PROSOnce you get everything set up like you want it is very useful in your everyday mission .
CONSThe only features I would like to see added are wifi which I was told it had and also the ability to pay tolls
Reason for choosing Omnitracs
At that time the customer service was impeccable
Cecilio
Transportation/Trucking/Railroad, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Omnitracs software
Electronic logs
PROSIt's very easy to use self explanatory love it
CONSThere's no way around it if you move your truck it reads it immediately
Reasons for switching to Omnitracs
Company said it wasn't compliant with DOT
John
Transportation/Trucking/Railroad, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed May 2022
Poor customer service
Technical support is good. Customer service is awful, they don’t return phone calls or emails, I’m going to look at some other options for my ELD.
PROSThe eld is easy to use, I have used Qualcomm/Omni tracks for 10+ years
CONSThe equipment is not dependable, I in the process of having the third monitor installed in less than year and half.
Jamie
Paper & Forest Products, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed November 2017
Powerful system, Cumbersome User Experience
Roadnet provides an intuitive routing system that allows you to plan our daily deliveries based on predefined zones.
CONSThe user experience is awful. There was very little guidance with setting up our system for our usage. The fact that the data is web based causes major issues with speed in the mornings when the majority is trying to route for their day.
Erin
Verified reviewer
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2019
No, no, NO
The easy way to edit logs for drivers that have made a mistake.
CONSCustomer service is completely atrocious. One person would tell you one thing and another person another thing. The system is completely backwards. So difficult to use along with the online system. Will never go back to OmniTracs! Way too expensive for what you get.