All RouteGenie Reviews
1-11 of 11 Reviews
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Chase
Verified reviewer
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Improved Fleet Efficiency and Increased Trip Volumes Without Adding Vehicles
Making the switch to RouteGenie really helped us take our operation to a new level. Our scheduling tasks take a fraction of the time and we’re seeing much more efficient routes and we’re able to make much better dispatching decisions on the fly and do it faster than with our old software. These two things allowed us to increase our trip volume by about 20% and we didn’t even need to put more vehicles on the road to do it. We recommend RouteGenie to anyone that wants to be more efficient and grow their business without big increases in your overhead.
PROSThe algorithm that drives Route Genie's find vehicle tool for real time dispatching and building the next days schedule is outstanding. There are countless automations built into the software which saves our dispatch and billing team hours of work weekly. Also, the reporting feature is the best I've seen from any NEMT dispatch software.
CONSSo far, we have not experienced any Cons for RouteGenie. The support team is fantastic and the few times we've encountered features that require improvements to meet our business requirements- the dev team at RouteGenie is very open to developing the feature in a reasonable amount of time.
Reason for choosing RouteGenie
The routing algorithm and the capabilities of their software dev team.
Vendor Response
Chase, thank you for sharing your review with others. We are happy that you've been growing, more clients should be able to use your A+ transportation services!
Replied April 2022
Brian
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Best dispatch
My overall experience with Route Genie has be great. Working with the employees is such a joy because you call and they treat you with such respect, Also called with ideas that they thought where great and in no time at all the ideas where added the program.
PROSThe pros of Route Genie is the ease of use.
CONSThe cons of Route Genie is that there is other companies out there and you should not have to look any further.
Reason for choosing RouteGenie
The willingness to grow and respect of the workers.
Reasons for switching to RouteGenie
Working with RoutingBox for years and there was no growth with the time's like living on a dead end street. Your system goes down and you could not even get help. Have to leave a message and hope they call back in a day.
Vendor Response
Brian, we enjoy working with you and your company. Thank you for choosing us!
Replied December 2021
Michael
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2022
Can not believe we’re being treated like this
This so far has been horrible. We switched to this platform as a solution and every time we need support, our response is paying their team premium rates to modify the software they told me would work for me. For example- were told that none of their non emergency drivers in their network are delivered crucial information about their passengers. These crucial items are : 1- whether or not the patient needs oxygen. Some patients need oxygen to breath… could you imagine the person transporting your loved one no knowing they needed oxygen to breath? Yeah us either…. When asked to have this feature, we were treated as though WE were crazy and needed to pay a team to develop this. 2- the drivers in this network are not delivered information about whether their patient has a “Do Not Resuscitate” or if they are a full code patient. Could you imagine your loved one in transport with someone and looses consciousness, and the driver ( who is supposed to be cpr certified by law) doesn’t have the info to help your loved one as soon as they possibly could? Seems as though they have to call their dispatch before 911. Oh and when asked to modify, we’re crazy and need to pay for that feature to be built. It seems as though this sales team is out fishing for companies to beta test this software, and pay to modify the system for Route Genies benefit. At this time we’re stuck for ransom. Please be sure that someone ACTUALLY does a company and process evaluation for you
PROSThe platform is very appealing to the eye. This os where they spent most of their time.. appearances…
CONSUnder promised features. ZERO post implementation support. The Ostrich approach is their main method of handling client concerns.
Reasons for switching to RouteGenie
Over promised sales pitch
Vendor Response
Michael, It looks like everything has been resolved as Jon hasn't heard back from you when he reached out to see if everything was going well. If you need any more assistance, please feel free to reach out to our team or to Jon directly! Thanks for your feedback!
Replied July 2022
Neusha
Transportation/Trucking/Railroad, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Robust but user friendly over time
Route Genie has helped us manage our routes in a much more efficient manner compared to our last software. We are able to control labor better, and we are able to easily look up past reservations quickly and easily in case we need to reference note such as which van/driver it was assigned to, what time it was completed, any Dry Run notes, etc. Support staff is typically very quick in answering my questions/problems, and if they don't know the answer right away, they shoot it up to their developers right away, without me having to ask. Overall I am very happy with my experience using Route Genie over the last year+
PROSI like the functionality of the Dispatching screen and the Pre-Assign Modes to get ahead of daily shifts. Much more detailed options that our previous software.
CONSThere are sometimes random glitches that require a call to Route Genie Support, however 9/10 times it's an easy fix. I feel like there are SO many tabs I have to keep open at a time in order to see everything I need to at once, without having for screen time to load if I want to switch pages on the same screen.
Reason for choosing RouteGenie
It was the most up to date in terms of visual appearance. Lots of features including custom reporting. Very straight forward in terms of functionality, and user friendly once you get the hang of it.
Reasons for switching to RouteGenie
The software was a glorified Google Calendar. It was not set up properly by my team (before I got involved in the day to day operations), features were not used properly, or at all. It did not efficiently track information. Overall it was not what our business needed and did not offer a lot of support.
Vendor Response
Neusha, thank you for sharing your feedback with others.
Replied July 2022
Kristin
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Superior Transportation Management Tool
Driver Efficiency has increased tremendously since implementation as well as the Dispatcher's ability to locate drivers.
PROSThe RouteGenie product is one of the most user-friendly platforms I have seen. The level of support the RouteGenie staff provides during integration is amazing.
CONSI don't have anything negative to say :)
Vendor Response
Kristin, thank you for being with us and for sharing your experience!
Replied December 2021
Stanley
Transportation/Trucking/Railroad, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
NEMT Dispatch Software
Recommend by a lot to the companies that growing or want to grow fast. They have all the tools to do the business properly. The only thing you have to do is to learn the product first and then scale your business. Planning to try their concierge billing in 2022
PROSTransparency of the software is very important for us. Ability to generate any kind of report to see the performance of any business operations. Routing is very helpful we did try a bunch of different software providers but only RouteGenie helped us to reduce the number of dispatchers in the office and improve our efficiency Monthly Billing hours were decreased by 80% now we have only 1 person to manage 180 different payers/accounts.
CONSYou have to learn the system. It is pretty easy to use once you know the software. It is very different from the software that we have in the past so we had to take time to learn but I guess this is normal for the company with over 200 vehicles
Vendor Response
Thank you, Stanley! Feedback is honest, the system is advanced and it is something that needs to be learned. But we cover all aspects during implementation trainings. We are happy that you enjoy RouteGenie!
Replied December 2021
Hailey
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Review by Fast-Trans
Overall, RouteGenie has been great. I have really enjoyed working with [sensitive content hidden] and recently started working with Heath and he has been great too. I love being able to call up and speak to an actual person.
PROSI like that RouteGenie is compatible with our brokers portals so we are able to streamline all of our transportation brokers into one software for our drivers.
CONSThe routing is not always accurate. The software usually says it's going to take longer to get somewhere than it does if you put those addresses into google.
Vendor Response
Thank you for your review. We're glad to hear that you're enjoying working with our team. We appreciate your feedback about the routing accuracy and we are glad that our Director of Customer Success was able to clarify the issue for you and suggested a few ways to adjust the settings that improved accuracy. Please don't hesitate to reach out for further assistance if needed.
Replied February 2023
Ziad
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Great software with unlimited customization
Very clean interface with a lot of customization options. The real time vehicle tracking is a huge help and let's a dispatcher have a birds-eye view of the entire fleet.
CONSTool-tips would be helpful, there are a lot of customization options but many settings are unclear as to what they change exactly.
Reason for choosing RouteGenie
Routing box is a desktop application, so it has certain software limitations compared to a web application.
Vendor Response
Ziad, thank you for taking the time to review our software. We are glad to hear that you found the interface to be clean and that you appreciate the customization options available. We are working on tooltips, so it should be easier to navigate. If you need any further assistance, please feel free to reach out. Thank you for being a valued customer.
Replied February 2023
Sabrina
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Route Genie Review
The software is user friendly. The dispatching features are easy for everyday use.
CONSThere are no features that need improving as of right now.
Reasons for switching to RouteGenie
Routing Box was difficult to use and had too many software errors.
Vendor Response
Thank you for leaving us a review! We will keep improving our software to make your operations smooth.
Replied January 2023
Lisa
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
I recommend RouteGenie
Our company KBC Express have use RouteGenie software for over a year. It's intuitive, user friendly and cost effective... Their customer service and technical support is A+. I would recommend RouteGenie for all your routing and billing needs.
CONSI can't speak of any cons for the software.
Reasons for switching to RouteGenie
I switch from another software due to lack of features offered
Vendor Response
Thank you for choosing RouteGenie! We will keep improving our software to increase your profits!
Replied March 2022
Andrew
Transportation/Trucking/Railroad, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Excellent product and customer service
There isn't a feature that we haven't loved yet. So far so good, thank you RG!
CONSThe team is still loving the product, if there is an issue then customer service resolves it ASAP.
Vendor Response
Andrew, thank you so much for taking the time to leave us a positive review! We truly appreciate your kind words and are so glad you had a great experience with us. Your support means a lot to us and we look forward to continuing to help you in the future.
Replied January 2023