I love how easy it is to use and setup. Really great for communication with clients.

Re:amaze seems like it's constantly getting new features without raising the modest prices.

I also like how it seamlessly integrates with facebook messenger and other social media platforms.

Re:amaze was easy to deploy and has a rich toolset to help our staff provide customers with great experiences.

Proactive customer engagement. Pricing is fair and policies are just great.

Really love the shopify integration. The ability to easily send out emails to customers in the shopify order dashboard makes our work much easier and faster.

There's not a lot of handholding which can make it a bit tough on newcomers.

ReAmaze has all of the features I need for my small business customer service, without all the bloated features of some of their competitors. It's lean, affordable, and completely effective.

I tried zendesk, trengo and reamaze and I am very happy with my choice, it is worth my money 100.

Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles.

Reamaze is very amazing and valuable for small businesses.

Easy to use, implements with social media, implements with ecommerce website, includes help desk software.

Great, love this support suite. I've used kayako, zen desk, Zoho, and many more and this one definitely comes out on top.

Also a very helpful and quick responding customer service who was able to help me with all my questions and suggestions.

Wonderful all in one client software that we have been using for our company for 2+ years.

The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.

We love Reamaze & the tremendous support from their team - highly recommended.

Great tool for website conversion - being able to answer questions and offer recommendations is brilliant for converting enquiries.

That's an error in your functioning, to make me come up with something I dislike. I dislike you make this a required field.

That I can't easily update a chat or form on the site. I have to manually re-install the code.

Easy to use, integrates well with many platforms, super easy to train new users, easy reporting.

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

I loved how easy it was to setup and how the knowledge base integrated into the chat widget. Everything from the customer end looks and feels great.

Firstly I love that it integrates so well with BigCommerce.

Reamaze does what you need it to. Easy, powerful, and effective.

The thing I like most about this software is the look and feel and ease of use both on the user side as well as the admin and agent side.

The features and value are fantastic. The interface is clean, modern, and easy to navigate.

Reamaze is a great platform for manging customer communication and live chat - the best hands down.

I strongly recommend SapphireIMS as ServiceDesk tool.

Delay is closure of requests. Also new features such as Chatbot, auto-ticket generation, email approvals needs to be worked upon and introduced.

Cost is very effective to use the application.

Easily can get cost of purchase Assets of last week/month/Year. We can install software through Sapphire Agent in Laptops.

Value for the price paid. User friendly dashboard and wide range of reports are available.

Customization as per the need has been the most significant and substantial feature. ITAM feature has made  tracking of the assets easy and manageable with complete capturing of Asset Life Cycle.

Default version is incorporated with simple and nice features. Ease of use and adaptability for quick customisation makes this product more wonderful.

Some times its difficult to use by mobile app so suggest to look and fix it.

To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

I think all the feature & functionality is very good as compare other products which is available market. I am  100% satisfied with the feature & functionality.

Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.

Excellent Software for ticketing and tracking. Asset management and Inventory maintenance is good.

Automation, Asset Management, CR,IR & SR escalations are good. The features are more user friendly.

After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports.

Helpdesk, Remote Support, Asset Management, Remote Software Deployement.

User Friendly Designed Tool UI (User interface ) is too good.

We have bee using this for our IT as well as non IT asset management. IT helpdesk  module is also very useful for managing our IT and infrastructure support activities.

The tool provides flexibility to customize the work flow to cater the needs of an organization. The product is well supported and is reliable to be trusted upon.

Intuitive, user Friendly product. Asset management made easy and most importantly the user satisfaction.

Over all product is good and easy to use, however need some improvements in Mobile App as well monitoring in software with huge load.

This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

This tool has helped us to improve our customer experience tremendously.

Flexible software for Process implementation and ease in manageability of all developed functions and more chipper than other market solution and friendly licensing.

We are using this product nearly 8 years, there are lot of enhancement/upgrade took place within this product result into better performance & meet all our requirements. Excellent features like.

Overall Good Some additional Features is required.

All modules are excellent and very easy to use and our system administration is also come to easy manage.

There were no tool based restrictions as found in other tools.

Managing IT Assets made easy. Maintenance of customer support can be tracked and measured.

This also has a powerful MIS which clearly shows the strength and success of this software.

US Dollar

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat.


Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries.


Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered.


Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.



LongDescription

Support Ticket Management

Real Time Analytics

Engagement Tracking

Cataloging/Categorization

Document Storage

Transfers/Routing

SMS Messaging

Templates

Real-Time Monitoring

Workflow Configuration

Task Scheduling

Rules-Based Workflow

Knowledge Management

Offline Form

Automated Routing

Full Text Search

Call Center Management

Email Templates

Self Service Portal

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Proactive Chat

Transcripts/Chat History

Web Notifications

Multi-Channel Communication

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Real-time Updates

Email Management

Ticket Management

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Customizable Forms

Auto-Responders

Customer History

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

Re:amaze Basic: $29 per user per month
Re:amaze Pro: $49 per user per month
Re:amaze Plus: $69 per user per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Re:amaze

Live Online

Documentation

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incident management, change management, a service catalog, customizable workflows and reporting.


SapphireIMS offers service desk features, asset management, inventory and compliance management, service automation, and business service monitoring capabilities within a suite. Other features include SLA management and monitoring, built-in ITIL standard process templates, ticket creation, a known-error database and a user portal.


Users can provide customer support, manage IT assets, control inventory, manage policies and licenses, automate IT processes and monitor infrastructure and applications. It offers integration with human resources, enterprise resource planning and LDAP services.


SapphireIMS is available in three versions: Professional, Enterprise and MSP. It is compatible with Windows, Android and iOS devices. Customer support is provided online, over the phone, via email and through a knowledge base.



Surveys & Feedback

Equipment Management

IT Asset Management

Contract/License Management

Change Management

Project Management

Procurement Management

Scheduled/Automated Reports

Data Import/Export

Problem Management

Facility Management

Help Desk Management

Cost Tracking

Dashboard Creation

Inventory Tracking

CMDB

Capacity Management

Service Catalog

Maintenance Management

Software License Management

Configuration Management

Preventive Maintenance

Real Time Notifications

Asset Tracking

Activity Dashboard

Parts Management

Alerts/Notifications

Service Level Agreement (SLA) Management

Availability Management

Work Order Management

Audit Management

Asset Lifecycle Management

Compliance Tracking

Remote Access/Control

Supplier Management

Requisition Management

Incident Management

Warranty Tracking

IT Asset Tracking

Third Party Integrations

Release Management

Inventory Management

Please contact Tecknodreams Software Consulting directly for pricing information.

Re:amaze vs SapphireIMS

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