I love how easy it is to use and setup. Really great for communication with clients.

Re:amaze seems like it's constantly getting new features without raising the modest prices.

I also like how it seamlessly integrates with facebook messenger and other social media platforms.

Re:amaze was easy to deploy and has a rich toolset to help our staff provide customers with great experiences.

Proactive customer engagement. Pricing is fair and policies are just great.

Really love the shopify integration. The ability to easily send out emails to customers in the shopify order dashboard makes our work much easier and faster.

There's not a lot of handholding which can make it a bit tough on newcomers.

ReAmaze has all of the features I need for my small business customer service, without all the bloated features of some of their competitors. It's lean, affordable, and completely effective.

I tried zendesk, trengo and reamaze and I am very happy with my choice, it is worth my money 100.

Also, there's no built in code syntax highlighter which is essential for technical products where your customers are developers who need sample code as part of the knowledge base articles.

Reamaze is very amazing and valuable for small businesses.

Easy to use, implements with social media, implements with ecommerce website, includes help desk software.

Great, love this support suite. I've used kayako, zen desk, Zoho, and many more and this one definitely comes out on top.

Also a very helpful and quick responding customer service who was able to help me with all my questions and suggestions.

Wonderful all in one client software that we have been using for our company for 2+ years.

The backed interface for the live chat is awful. Ultimately we decided to leave because the chat function wasn't meeting our needs.

We love Reamaze & the tremendous support from their team - highly recommended.

Great tool for website conversion - being able to answer questions and offer recommendations is brilliant for converting enquiries.

That's an error in your functioning, to make me come up with something I dislike. I dislike you make this a required field.

That I can't easily update a chat or form on the site. I have to manually re-install the code.

Easy to use, integrates well with many platforms, super easy to train new users, easy reporting.

We have significantly improved on our support time to resolution for our customers. Our staff has loved every minute with it.

I loved how easy it was to setup and how the knowledge base integrated into the chat widget. Everything from the customer end looks and feels great.

Firstly I love that it integrates so well with BigCommerce.

Reamaze does what you need it to. Easy, powerful, and effective.

The thing I like most about this software is the look and feel and ease of use both on the user side as well as the admin and agent side.

The features and value are fantastic. The interface is clean, modern, and easy to navigate.

Reamaze is a great platform for manging customer communication and live chat - the best hands down.

Completeness of solution, flexibility and ease of use  - vision for the product by SummitAI.

Also, other features are helping us to manage operational activities like other CMDB integrations , recertification's, change mgmt. SMS - Notifications and many more.

Configuration management module still needs some work done, could be in forthcoming releases. Not having Customizing / renaming field option  is highly missed.

I like the overall design of this software and some features are really good like workflow and ticket routing and the orchestration things.

Ease of installation, ease of use, reliable, and works well for our ITIL process.

When we were doing our search for an effective ITSM tool, we had a list of 75+ requirements and Summit was able to not only meet but demonstrate how each of the requirements was done in the system.

In sweet and short words, the experience was fantabulous.

Responsive and willing to help. SummitAI works well in our organization and allows for the automation we need.

It's very good product for ITSM modules and asset life cycle tracking under low budget.

Summit provides a good set of IT Service Management Tools.

Overall experience is good but the customer support and testing is really not up to the mark.

We enjoyed an excellent implementation experience. The implementation team was flexible in the approach to allow multiple methods of communicating requirements.

Integration between various process. Multiple feature and Dynamics.

Management has a holistic view while the operation teams has a transactional view this makes the life easier for the Service desk and Operational teams. Thanks to Summitai for a Unified Platform.

I felt bit tricky to understand the commands but now I can explain all to my workers.

Ideal for all size of business and value for money tool.

This unified the entire IT Operations framework with all the data and workflow required within giving an excellent platform for the complete IT Operations.

US Dollar

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, food and beverage, health care and more. Key features include multi-channel communication, automated routing and issue tracking, knowledge base management and also live chat.


Reamaze features a shared inbox that allows teams to manage interactions with customers from various channels such as Facebook, Messenger, Instagram, Twitter and SMS messages. Users can also monitor customers in real time, keep track of their activities and send canned responses to specific queries.


Additionally, Reamaze features a self-service portal, customizable branding capabilities, email integration and a digital storage space for documents. Mobile applications for iOS and Android devices are also offered.


Services are offered on a monthly subscription basis that includes support via email, FAQs and online live chat.



LongDescription

Support Ticket Management

Real-Time Analytics

Engagement Tracking

Cataloging/Categorization

Document Storage

Transfers/Routing

SMS Messaging

Templates

Real-Time Monitoring

Workflow Configuration

Task Scheduling

Rules-Based Workflow

Knowledge Management

Offline Form

Automated Routing

Full Text Search

Call Center Management

Email Templates

Self Service Portal

Content Management

Configurable Workflow

Screen Sharing

Mobile Access

Proactive Chat

Transcripts/Chat History

Web Notifications

Multi-Channel Communication

Support Ticket Tracking

Social Media Integration

Real-Time Notifications

Workflow Management

Real-time Updates

Email Management

Ticket Management

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Customizable Forms

Autoresponders

Customer History

Tagging

Task Progress Tracking

Third-Party Integrations

Canned Responses

Live Chat

Search/Filter

Re:amaze Basic: $29 per user per month
Re:amaze Pro: $49 per user per month
Re:amaze Plus: $69 per user per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Re:amaze

Live Online

Documentation

SymphonyAI Summit is an AI-powered IT service management (ITSM) suite that streamlines service and asset management across the enterprise with machine learning and workflow-based automation. As a true multi-tenant solution, SymphonyAI Summit is deployable both in public cloud and on-premise, with enterprise-wide functions that go beyond IT to include HR, Shared Services, Facilities, and more. Through AI-driven knowledge intelligence, CIOs and service providers can simplify operations and reduce costs while factoring in on-demand scalability. 

Leveraging both AI and ML, SymphonyAI Summit can help IT help desks resolve issues faster, manage the end-to-end asset lifecycle, and identify and isolate potential IT issues. Key features of the SymphonyAI Summit Service Management suite include incident and service request management, IT asset discovery, server/application/network monitoring, call management, knowledge management, investigation and remediation management, endpoint configuration, audit reporting, and more. 

With SymphonyAI Summit, service providers can offer enterprise employees the ease of talking to a digital agent for resolutions to their technology issues. CINDE (Conversational Interface and Decisioning Engine) uses sophisticated natural language processing technologies to understand the intent of an incident, service request, or a query and respond with personalized messages. Intelligently resolving incoming issues automatically, CINDE eliminates downtime and frees up technology teams to focus on high impact projects. And, when human intervention is inevitable, CINDE will transfer to a live agent to ensure your enterprise moves beyond just providing good service to providing exceptional service, quickly, easily, and in a more personal, collaborative way. 

Surveys & Feedback

User Management

Barcode/Ticket Scanning

Customizable Reports

Access Controls/Permissions

Activity Tracking

IT Asset Management

Contract/License Management

SSL Security

Change Management

Project Management

Approval Process Control

Procurement Management

Scheduled/Automated Reports

Customizable Fields

Data Import/Export

Problem Management

Help Desk Management

Audit Trail

Cost Tracking

Dashboard Creation

Inventory Tracking

Compliance Management

Performance Metrics

Service Catalog

Maintenance Management

Configuration Management

Benchmarking

Role-Based Permissions

Client Portal

Asset Tracking

Activity Dashboard

Alerts/Notifications

Network Monitoring

Data Visualization

Service Level Agreement (SLA) Management

Availability Management

Macros/Templated Responses

Audit Management

Real Time Reporting

Asset Lifecycle Management

Compliance Tracking

Prioritization

Remote Access/Control

Feedback Management

Supplier Management

Requisition Management

Incident Management

IT Asset Tracking

Drag & Drop

Maintenance Scheduling

Task Management

Release Management

Inventory Management

Active Directory Integration

Capacity Management

Analytics

Customer Support

CMDB

IT Risk Management

Localization Automation

Virtual Assistant

Release & Deployment

SummitAI pricing is an annual subscription for a cloud-based or on-premise solution. 
There is a minimum requirement of 15 named or 5 concurrent licenses to purchase the platform. 
SummitAI Service Management comes in two versions—Professional & Enterprise.
Pricing is based on a per Named analyst user and/or per Concurrent analyst user number. Licenses can be purchased in any combination of Named, Concurrent, or mixed. 
There is no charge for end user use.
Please reach out to us directly for your custom demo and quote.

Re:amaze vs Summit

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Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

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