All Khoros Marketing Reviews
1-19 of 19 Reviews
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catherine
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
one of the best tools for social media!
a tool that has helped me a lot in the programming of my social networks among others, excellent tool
PROSYou can respond and follow your followers in real time, through a very simple and very easy to use interface. The best thing about this tool is the possibility not only to see who shares your content, but also where your message arrives by means of very complete statistics.
CONSIt is a bit difficult to program multiple resending since the window is very small, but that would be my complaint, for everything else .. this tool is very good, I am very satisfied
Helena
Marketing and Advertising, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2022
Khoros is great for enterprise clients, but has some short comings.
Overall, Khoros is an okay tool. If you have large volumes of content and multiple accounts to manage, this tool can handle it. The customer service team is very. pleasant to work with. Just note that the monitoring streams are a bit challenging to filter. We also felt that the we did not use a majority of the features available as they did not fit our needs. Therefore it was difficult to justify the spend ($$$$).
PROSMonitoring & engagement. We have a high volume of comments that come in daily and needed a tool that can pull everything in successfully. It made it easier for the team to monitor and engage with the community. Customer Service - The team is very responsive. They will attempt to help as much as they can.
CONSOverwhelming - It can be overwhelming at times. There's isn't an easy way to understand where you left off when monitoring streams. Features - Some of the features did not fit our needs. Specifically, the analytics and content library. We found others tools are more accurate for our listening and reporting needs. The content library did not categorized, organized or filter our content the way we needed. Expensive - Very expensive compared to their competitors. Hard to justify costs when we aren't using a lot of the features available.
Reasons for switching to Khoros Marketing
We found a tool that better fit our needs and to lower costs.
Abby
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2018
Ugh!
Spredfast is very similar to Hootsuite in terms of a scheduler. But it also does social listening which is important for my industry.
CONSSchedule is slow and it's a little complicated. Customer service is very responsive, but sometimes it feels like they're answering you just for the sake of answering. Overall, not a fan. And there's a lot of ways your analytics can be skewed. Annoying to say the very least.
Dana
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed November 2019
Good social media tool
It is a tool used by our clients that we manage daily. It helps us organize content and receive approvals for publishing. It also tracks our campaign content.
PROSFor content scheduling purposes, it is great. You can sync multiple accounts and publish content simultaneously if desired. You can also organize content with labels although there are some limitations.
CONSThe analytics side of the product is not as strong as content and listening. There are other products that do a better job with features and dashboards.
Reasons for switching to Khoros Marketing
Client agreement
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Khoros Is great for Social Media Communications
My experience with Khoros Marketing has been amazing. The communication and effectiveness is exactly what any business needs.
PROSKhoros has been a great for communicating with our customers via Social Media. It is very easy to manager multiple social media platforms and accounts from Khoros without having to directly log in into each platform. They system is very reliable and accurate.
CONSI can't think of any downside to this software as my experience has been great and I am not aware of any competitors.
Samantha
Online Media, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Great growing software
Spredfast makes publishing, sorting, and tracking your social media activity so much easier than it would be otherwise. And because it's growing so quickly, we've seen major improvements and feature adds just in the last couple years.
PROSI've only been using Spredfast for about 2 years, but the program has grown and changed in so many positive ways in that amount of time. It's easy to use, with options to add on various features based on your needs, meaning this could be the most basic or the most robust social media automation tool out there. Support is also quick to respond and the library of help articles is extensive.
CONSLike many competitor programs, Spredfast is expensive. It's not the tool for everyone, but is amazing for growing medium-large companies who need to streamline their social media process.
Nikki
Public Relations and Communications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed May 2022
Nikki's Review
I like that it is intuitive, and easy to understand for new team members.
CONSTheres are glitches often when communicating with Opal
HUGO
Computer Software, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed May 2020
Backend not administrator friendly
The back-end administrative interface present a steep learning curve, even just to find my way navigating the interface.
PROSCustomer service is very responsive and the team helping us to ramp up willing to do the extra miles.
CONSRelatively hard to use especially on the reporting side, it is not very flexible in customizing reports .
Sarah
Higher Education, 10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Powerful platform for managing social
I love that Spredfast makes it easy to schedule social posts far in advance, and you can do so for multiple accounts. I worked for a company that has 700+ separate social media accounts for each location, and we were able to manage them all via Spredfast.
CONSCan get a little tricky managing hundreds of accounts, especially in a customer service capacity. We noticed that we weren't seeing all of the comments or direct messages coming in from all accounts, so many questions from our customers got overlooked.
Anonymous
51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2022
A complete experience!
Lots of insights Posting workflow Calendar view
CONSIntagram stories publications are not yet available Some social networks not yet available
Reasons for switching to Khoros Marketing
Price
Anonymous
1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Spredfast is the top Social Suite
Intuitive, great insights, great to involve different stakeholders within the company
CONSAPI with some SM sites is a bit clumsy/feels dated
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed October 2018
Cool tool..hard to use
The final product of Spredfast is great and can help with automation.
CONSIt is hard to navigate and takes many steps to reach end goal
chandler
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2017
mostly positive with a couple painpoints
far reach with minimal effort
PROSI love the functionality of the calendar in that it syncs with posts that are posted from elsewhere
CONSits a little hard to schedule out multiple reposts since the window is so small - i wish that if you wanted to post multiple reposts you could do it in one fell swoop
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2021
Social Media Community
It has been great for me in interacting with my customers on social media. Customer service is very responsive. Also it allows me to see insight of my posts.
CONSIt sometimes get very tricky managing your accounts.
Michelle
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed August 2021
Meets your needs
Khoros Marketing is for you if you want to gain access to high level social media metrics
CONSThe reporting widgets weren’t that advanced and the interface could improve because it is a little slow sometimes
Anonymous
1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Spredfast breadth of capabilities is incredible
This is quite possibly the best tool a company can use that gets 100s of social messages a minute...
CONSThere's a lot to learn, not difficult, but a lot to learn when it comes to mastering the tool.......
hayley
Internet, 51-200 employees
Used less than 12 months
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed August 2020
Khoros
It was a really expensive product for what we we got.
PROSThe platform was very customizable for our brand. We were able to make the community really unique
CONSThe functionality and UI was not that great, or easy to use.
Ben
Used free trial
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2016
Spredfast is a good platform for gaining insight into social media trends
My company leverages Spredfast to gain a better understanding of what the key trends and keywords are in our industry. We use many of the platform's features, including the share-of-voice feature, which allows us to benchmark our company's performance against our competition.
Tess
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2017
Spredfast Review
Spredfast had a lot of cool features but for a long time I experienced an issue where there was bad lag while typing and creating posts. Also ran into workflow/authentication issues between Spredfast and Facebook. Overall though, a great platform.