All Acefone Reviews
1-25 of 129 Reviews
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Anonymous
1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Great service
Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)
PROSGood Integration with HubSpot. It was pretty convenient.
CONSThe extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.
Reason for choosing Acefone
Cheaper, flexible payments (monthly subscription option), more authentic, and I like the team, nice people
Reasons for switching to Acefone
It was complicated to integrate with HubSpot
Vendor Response
Thank you for choosing Acefone. We are delighted to receive your positive feedback. At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team. We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue. If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at contact@acefone.com ~Team Acefone
Replied July 2021
Gordon
Airlines/Aviation, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
Acefone Review
My overall experience has beed extremely positive. I will also add that most of my contact has been with [SENSITIVE CONTENT HIDDEN] who was most helpful.
PROSThe software was easy to use and intergrate with our existing systems. It really as easy as plugging it into the existing hub. The phone required configuration but that was done in minutes by a Technician from a remote location. The whole set up from start to finish was hassell free. everything worked as it should an I have never had reason to ask for any assistance over the last 12 months. You have complete control and can make any changes from the Dashboard.
CONSNothing really. There is nothing I can say that I would call Cons: It all lived up to my expectations. Perhaps my expectations are too low.
Reasons for switching to Acefone
Moved location.
Vendor Response
Hi Gordon, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our services. At Acefone, we believe in going the extra mile to meet our customer expectations. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied May 2021
Scott
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2021
Verry buggy
Very poor system. It seems to have been rolled out with very little testing. We have constant problems with the service - we repeatedly cannot recieve incoming calls. The system constantly crashes. Biggest mistake we ever made as a business was going with this company. SUPPORT IS TERRIBLE TOO. They constantly fob you off and tell you it's fixed when it isnt. Avoid.
PROSIf it work as it should all the time then it would be a good system.
CONSIt rarely works as its supposed to. We have constant problems with and spend more time n the phone to support than we do speaking with our customers.
Reason for choosing Acefone
The price point was good and it looked a relativley easy system to setup and run.
Vendor Response
Hi Scott, we are extremely sorry for the inconvenience caused. We always strive to deliver seamless support and high quality service, and regret to hear that we could not meet that standard here. We have noted your concerns and will be sharing them with our product and testing team. We're currently working on fixing the bugs in the iOS application and our future updates will eliminate these issues. Your satisfaction is of utmost importance to us; we assure you that will resolve these issues at the earliest. Thank you so much for sharing your review; it helps us get better. For further queries or concerns, you can get in touch with our team at contact@acefone.com or call us at 0800-084-3663 any time. ~Team Acefone
Replied February 2022
israr
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
cheap calling and quality services
i have been using them more than two years had no complain
PROSperfect voip services both countris uk and usa
CONSso far no cons found in their system recommend their services
Reason for choosing Acefone
bonline
Vendor Response
Thank you for your valuable feedback Mr Kaushik. We're glad that you found our services efficient and easy to use. Acefone's solutions are designed for them to be easy to use and understand for our customers. We hope that you have a great experience with them. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied November 2022
Stefan
Airlines/Aviation, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Setting up support
Excellent. As a novice VOIP user, I was struggling to understand the tech jargon used. I wanted to use this VOIP service for my domestic setup when I transferred my copper land-line to Full fibre. I was also concerned that I would lose my land-line number during this transfer. I bought a Gigaset N300ip unit to interface between the DECT phones in my house and the AceFone VOIP service. I needed more information from AceFone to enter into this base unit. The AceFone operative spent 90 minutes setting this up. He didn't give up and I never felt under pressure that this problem couldn't be solved. He remotely controlled my computer via ZOHO and through that controlled the settings in the base unit interface. Even after successfully setting up the connection and equipment it wouldn't have been easy. I'm very grateful for a determined support agent. Thanks
PROSSimple interface .......................
CONSSupporting documentation jargon ........
Reason for choosing Acefone
Competitive price and supporting reviews
Vendor Response
Hello Mr Stefan Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team works day-in & day-out to make your process easier and meet your needs. They will be delighted to read your kind words and be motivated to help more folks like you. If you wish to share anything more, you can always reach us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Philburt
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Very professional Team
Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges.
CONSNothing right now about the platform. Happy service
Hanna
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
review
10/10. great accessibility, easy to use, and they are very thorough in the set-up process. they set up one-on-one calls to help you understand the platform, and will answer every question you have. they know their stuff!
PROSability to lessen amount of calls ingoing from one number. ace phone helps us redirect calls to multiple users in the company to prevent an influx of calls on one employee.
CONSthe variety of voices for voicemails and introduction messages.
Reason for choosing Acefone
much easier to use, their sales attendants and customer service employees are very accessible to ask questions. therefore i understood the information much better than opposing companies.
Marilu
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
Fantastic Onboarding Support
I like all the services I need for my business
CONSI like everything about the service , I havent use the service that much but so far I know is going to be great for my business
Anthony
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Fantastic service
Customer service fantastic always solves issues promptly.
CONSSetup can be difficult at times UI could do with being more friendly
Cody
Verified reviewer
Financial Services, 2-10 employees
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2023
Terrible company to do business with
One of the worst commercial software experience's I've ever had.
PROSThe calls, when connected, connected perfectly with high quality sound
CONSThe company is based in India, and the support is provided by people in India. They make promises they cannot deliver on, and it's always someone else's fault within the company. They are an absolute nightmare to cancel during the 'free trial', and it looks like I may need to file a chargeback with my credit card company
Khawar
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2022
Acefone Review
Support was nice and application works smooth
CONSI have just started using it so cannot comment
Vendor Response
Hi Khawar, Thank you for your review. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our customer support and solution. We are constantly refining our services to provide seamless communication to our customers. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied June 2022
Dean
Consumer Goods, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2022
great on boarding process
great service quick setup software is great !
CONScan't think of anything that could be improved service and features are great!!!
Vendor Response
Thank you for your positive review Mr Dean. At Acefone, our teams are always working to give you a smooth experience. We are glad you found our assistance helpful and features easy to learn. If there's anything else that you'd like to share, feel free to connect with us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Replied November 2022
Babesh
Hospitality, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Good overall
Very good
PROSGood service and good value of money as well.
CONSIntegration with other platform hope they will improve
Vendor Response
Thanks Babesh! We are glad you found our services to be good and comfortably priced. At Acefone, we always strive to provide our customers with the best experience possible, for highly competitive prices. We are also happy to receive your feedback on our integration capabilities. We would like to assure you that our dedicated team is constantly working to empower our platform with more and more tools to ease business operations. In the meantime, I would urge you to take advantage of the current, more than 15 integration software we have that can seamlessly pair up with Acefone. While the integration process is quite simple, if you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied July 2021
Sreeshyam
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed February 2022
Acefone Review
Acefone has a great Customer Support and the pricing is very much reasonable
CONSSetup time was a little longer than expected but they covered all the requirement with Support
Vendor Response
Hi Sreeshyam, Thank you for choosing Acefone and sharing your valuable feedback with us. Our support team will be thrilled to read your kind words. We have taken your feedback on the setup time and are constantly working to improve the process to make it easier for customers to get onboarded quickly. Our support team spends considerable time walking everyone through our services in detail. If you have any questions, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied June 2022
Shamsul
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Customer Service Experience
Good customer service, problem solved promptly. Very much delighted
PROSExcellent Customer Service. [SENSITIVE CONTENT] was very helpful
CONSCustomer Service Experience. Very much delighted
Reason for choosing Acefone
Very much delighted, Good customer service
Reasons for switching to Acefone
Price and features
Vendor Response
Hello Mr Shamsul, thank you for choosing Acefone and sharing your valuable feedback with us. We are glad to know that you liked our customer support services. It is words like these that motivate us to keep up with the hard work and continue towards even better services. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663 in-case you have any queries to be resolved. ~Team Acefone
Replied November 2022
William
Financial Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Great service
Great for remote working.
PROSeasy set up with great help from customer service. Lots of useful features
CONSNo downside to this service so far. So cannot comment on any problems yet.
Reason for choosing Acefone
A real person talked to me and helped me choose what I needed. They answered all my questions there and then.
Vendor Response
Thank you for choosing Acefone and sharing your valuable feedback with us. We are always there to help you decide what is best for your business. Hence, we encourage our agents to help you make the right decision. If there's anything else you'd like to share, reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Replied April 2021
tim
Civil Engineering, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Initial set up
Ease of use, clear interface, good support.
CONSI havn't used it enough to give an opinion.
Vendor Response
Thank you for your review Mr Tim. At Acefone, we always strive to provide our customers with the best experience possible. We welcome your positive feedback on our support and services. We pride ourselves in providing solutions that are user-friendly with dedicated support and are glad you found them to your liking. We hope that you have a great experience using our solutions. Please do connect with us in case you have any questions or concerns. You can write to us at contact@acefone.com or call us anytime at 0800-084-3663. ~Team Acefone
Replied June 2022
Patience
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Acephone
Just Starting to use it. HOWEVER, THE CHANGE OF NUMBER AND & THE MAKING OF THE CALLS PART, UNLIMITED CALLS FROM ANYWHERE, THE 24/7 GREAT CUSTOMER SERVICE, ARE WHAT I LOVE THE MOST
CONSNothing at all. JUST STARTING TO USE THEIR PRODUCT AND ENJOY THEIR SERVICES.
Vendor Response
Thank you for taking the time to post this and sharing your valuable feedback with us. We are pleased that your experience has been pleasant. And, we look forward to hearing from you in the future as well. If you are ever stuck with something, feel free to reach out to us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Replied January 2022
Lisa
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Great product and great customer services. IO would recommend
It works well with for intended services
PROSEase of use with straight-forward instruction and steps
CONSSo far I haven't yet see any cons as I have just started using it
Vendor Response
Hi Lisa, Thank you for choosing Acefone and sharing your valuable feedback with us. Our team will be thrilled to read your kind words. We always aim to deliver unwavering support to our clients and your review affirms our efforts. We're also pleased to know that you found our guide helpful. We look forward to hearing from you in the future. Feel free to connect with us anytime at contact@acefone.com or call us at 0800-084-3663. ~Team Acefone
Replied February 2022
Ann
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2022
Great OnBoarding
Great Customer service team, very patient
PROSEase of use and value for money. Enjoyed the little introductory session with [SENSITIVE CONTENT], he was very patient as I'm a bit of a technophobe
CONSHaven't used it enough to comment on this
Vendor Response
Thank you for your positive review. At Acefone, we are always working to give you the best customer service possible. We are glad you found our assistance helpful and features easy to learn. If there's anything else that you'd like to share, feel free to connect with us at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Replied November 2022
Abraham
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2022
Acefone Review
Setting up.Use of local landline and price
CONSIt requires a knowledge base in Information technology to navigate.
Vendor Response
Thank you, Abraham, for choosing Acefone and sharing your valuable feedback with us. We're pleased to know that you're happy with your Acefone communications solution. We believe in consistent improvement and delivering stellar customer support. Thus, our customer support team is available round the clock to offer assistance. Please do not hesitate to reach out to us if you need any assistance or have questions. Contact us at contact@acefone.com or 0800-084-3663. ~Team Acefone
Replied February 2022
Ravi Shekhar
Staffing and Recruiting, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Services and Support
I am using this services from past three months. Support system is great and i also have great experience
CONSSupport team and sales team is very good. we get the responses in very short time frame.
Vendor Response
Thank you Ravi for choosing Acefone and sharing your valuable feedback with us. Our support team works hard to provide real-time and effective solutions to all our customers. We hope that your experience with our product continues to be positive. If there's anything else you'd like to share drop us an email at contact@acefone.com or at 0800-084-3663. ~Team Acefone
Replied May 2021
Ana-Maria
Apparel & Fashion, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Nice Product experience
It has been satisfactory experience working with Acefone.
PROSIt has been great connecting with the Acefone team. Mo helped us setup the account with great onboarding experience.
CONSIt takes some time to understand the features available on the platform.
Sue
Environmental Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2022
Acefone onboarding review
Price point was a consideration. The help service with onboarding has been excellent.
CONSAs of the moment I don't have any idea about the calls.
Vendor Response
Thank you for your positive feedback Ms Sue! At Acefone, we follow a customer first approach towards everything. Hence, our support team ensures you you get a smooth experience and all your requirements are fulfiled within time. If you face any issues in the future, you can always reach out to us at contact@acefone.com or give us a call at 0800-084-3663. ~Team Acefone
Replied November 2022
Tousif
Utilities, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
Good App
The customer service is 10/10 , very helpful and great product knowledge i would name [SENSITIVE CONTENT HIDDEN] who have helped me with my queries. Brilliant and helpful guys
PROSvery easy to use on the phone, inexpensive and great customer service team
CONShad difficulties using it on the pc and few times the recording has not been very clear
Vendor Response
Thank you for choosing Acefone and sharing your valuable feedback with us. We are happy to learn that you found our customer service satisfactory and our phone system easy to use. We apologise for the inconveniencewe will alert the concerned teams about the difficulties you have faced with our PC version and call recordings. We will also ensure that the issue is resolved soon. It is important to us that every customer has a seamless experience. Do reach out to us at contact@acefone.com or 0800-084-3663 with more details. Similarly, let us know if there's any other issue or feedback you'd like to share. ~Team Acefone
Replied April 2021