All Rocket.Chat Reviews
1-25 of 149 Reviews
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Jesse
Verified reviewer
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2018
As close as you can get to Slack without being Slack
Overall I have been using Rocket Chat for over a year now and it's been a great tool for collaboration and communication internally.
PROSRocket Chat is, in my opinion, the best alternative to Slack that is available today. The best part about Rocket Chat is that you can install it on your own local servers so you're no reliant on someone else storing your data on their servers on the Internet. This can be particularly valuable for those who may distrust the Internet a good deal. Rocket Chat offers a wide variety of features that make it, again in my opinion, the best contender to face off against the Slack platform.
CONSRocket Chat can sometimes be tricky or actually impossible to update and the features and settings can sometimes be a little difficult to understand what exactly they do.
Vendor Response
Hello Jesse, we're happy to read that you've been having such a positive experience with Rocket.Chat. Whatever problems you face, you can always take it to our community on Github or to our support team on support@rocket.chat :) Thank you and keep rock(et)ing! Rocket.Chat Team
Replied August 2020
Gavin
Information Technology and Services, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2019
A great, free Slack replacement
Cross-country communications have been simplified and we've been able to move from Slack to Rocket.chat with very little learning curve for our users. While gaining an unlimited amount of messages being saved, nearly unlimited storage space, and still keeping a familiar appearance, we've been able to implement SSO and created a number of custom data integrations with our ticketing system.
PROSOpenSource, free, and self hosted, gives us the freedom to manage and maintain a nationwide communications platform while keeping the costs very low.
CONSThe biggest issue we have with Rocket.chat is somewhat inconsistent notifications being received to some mobile phones.
Reasons for switching to Rocket.Chat
Slack was costing too much for the many users we had, and we had little control over the infrastructure outages and associated costs.
Vendor Response
Hi Gavin, Your helpful comments are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!
Replied August 2020
Felix
Verified reviewer
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2021
Rocket Chat - Good But not Great
Rocket Chat is a cost-effective communication solution for small businesses. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. The development team must work harder to stabilize the program and make it more user-friendly.
PROS1. I like the notification system. It's highly unlikely that you will miss a crucial notification. When the status is set to busy, the notifications will stay in the background 2. It is definitely cheaper compared to its competitors 3. It's good for team collaboration and communication with the ability to create changes 4. The emojis spice up the communication 5. It also offers SSO functionality where users can log in with their GSUITE credentials
CONS1. The major con has to be the User Interface. It could definitely use a lot of improvements to make it smooth 2. When starting it for the first time, the servers actually take forever to load 3. It hangs quite a lot even with a very strong internet connection and high spec laptop 4. The file sharing option could be made smoother. 5. The video call option is still missing 6. It's very easy to miss notifications while using the mobile app
Reason for choosing Rocket.Chat
1. Cost 2. Features offered
Adam
Verified reviewer
Internet
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Rocket.Chat is an open-source discord or slack. A chat program you can host on your own server.
I used this product as a secure chat interface to get away from facebook.
PROSWell, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.
CONSI can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.
Vendor Response
Dear Adam, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied June 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Rocket - useful tool
It can work on Your internal server, You can manage it by yourself, and thanks to that with the proper approach it can make your communication more secure.
CONSSometimes popups with new messages are disappearing or software behaves strangely.
Reasons for switching to Rocket.Chat
To secure our communication
Joram
Verified reviewer
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2019
Rocket.Chat the easy way of communicating
a company may use rocket chart as its own patform or channel of communication and collaboration and it will be useful since its fast and friendly to use and work with
PROSrocket chat allows multiple users to join and collaborate in channels that allows for free flow of communication on a regular basis, it is a very interactive tool for project managers to communicate to large number of people and to allow them to share information freely. one can also use rocket chat to send direct messages to users who have access to the rocket chat platformone can download rocket chat on the mobile platform both Android and iOS and on desktop both for Windows, macOS and Linux
CONSsometimes if the app fails you have to use the browser to log in
Vendor Response
Dear Joram, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied June 2019
Giridhar
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
User Friendly
I have been using Rocket.Chat web application since 11 months and still going god with it. Best responsive design and live push notifications and will intimate us through Mail if we needed. Can also display overall information about our colleagues in their profile section and can also avail 2-factor authentication if needed. Also have chat bot integration and third party integration
PROSBest User Interface Easy Installation and Easy to use Chat Bot Support Third Party Integration Public/Privates Rooms Can create ultimate number of groups Can also Display overall profile information Web Push/ Push Notifications (Automatic) Light Speed and fast responsive messenger Themes available
CONSCan add more themes and GIF images to it It'll be good if you share your recent updates on it like about your software updates or about your new versions
Vendor Response
Dear Giridhar, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied June 2019
Sandeep
Verified reviewer
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2019
Best chat tool for organisations
I can discuss with my group about the ongoing projects without visiting each and every employee working on same project. Apart from project we can also discuss the problems faced during any phase of the development.
PROSWe can use Rocket.Chat to communicate directly, that is one to one, or we can use it for group chats. The user interface is very user friendly. The best thing about this software is that it is an open source product. I can chat with my colleagues even if I am not in the office. It also has a web version which makes it easy when the desktop application is not working
CONSWe can not drag and drop files in the group chats, we have to open the file attachment window to open an file. Sometimes while chatting, in the middle of the chat the desktop application hangs a lot.
Vendor Response
Dear Sandeep, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied June 2019
Will
Verified reviewer
Internet, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed January 2018
A good open source alternative to Slack
Can be deployed easily on your own infrastructure. Easy to integrate with other applications, using web hooks. The fact that it's open source makes it accessible to so many companies!
CONSSome functionality doesn't seem to be thought through, for example the colour of the room title changes based on the room title and can't be customised. It would be great if you could just pick a colour. The current threaded conversations don't stop multiple conversations in a room turning into a complicated conversation. The slackbot equivalent 'Hubot' isn't heavily worked on, so lags behind Slack in this department.
Vendor Response
Dear Will, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied June 2019
Bruno
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed September 2018
Rocket.Chat is good, but needs some work
Rocket.Chat is an awesome solution for enterprise chat. As a remote employee, its my main tool to connect with my peers. It enables me in a easy way to contact and share information and files. Also, since the company hosts it, I find it secure to share sensitive data
CONSThe big problem with Rocket.Chat is usability. The mac application has a poor implementation , that resembles old chat applications like MSN Messenger. Its an outdated design that needs innovation ASAP
Vendor Response
Dear Bruno, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied June 2019
Anonymous
2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2023
Excellent alternative to Slack - has everything you need without the paywall
Rocket.Chat is perfect for setting up a communications channel with a lot of people where investing money for using the software is not an option (e.g. leisure clubs etc.)
PROSRocket Chat was a welcome alternative to Slack when we were facing hefty monthly fees to continue using it. Rocket Chat pretty much can do exactly what Slack also can, but it costs absolutely nothing which is great.
CONSYou need to have basic skills in terms of Linux, webhosting etc. to be able to set up Rocket.Chat. Otherwise you're going to be in for a headache.
Reason for choosing Rocket.Chat
Because it's 100% free all the time.
Reasons for switching to Rocket.Chat
Slack was getting too expensive.
Renae
Telecommunications, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2021
Rocket Chat is very User Friendly
I havent seen too many issues with Rocket Chat. All systems have the occassional stall or update that needs to be done and when it does go down it isnt for too long. The other features it has outweigh the cons.
PROSI like using rocket chat cause its an easy tool for communication. You can type in it with ease, the room you have set up is easy to find. I also like that you can search chats from prior days using the search/filter option. I also like that you can send private messages via the chat itself outside of the rooms. I also like how you can edit a posted chat if needing to update it or delete it entirely.
CONSI dont like that when someone sends you a private message theres no way to delete the message. You can hide it but i feel there should be a delete option also. I also dont like the reply thread cause the writing is soo tiny and everyone in the room can see what you are replying. I think that feature should be done away with.
Reasons for switching to Rocket.Chat
Not sure as that was up to the company i contract through
Rihards
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2019
Keep up the good work
The main bussines problem is described in section about alternative products. Overall the experience of using Rocket Chat is good. The administration panel is way to complex (however the features are great). What bothers me currently is: * macOS automatic app updates regularly don't work and I've to install the app manualy when new version is released. * when issue arrises I, as a paying customer, find it challenging to contact customer support. I got to your main page, fill out many fields and get responsive in few days.
PROS- Wide functionallity, configuration, integration options. - Mobile apps are with good quality when I'm on the go.
CONS- Automatic upgrades regularly don't work (described bellow in overall experience). - Admin panel is a bit complex to configure.
Vendor Response
Hi Rihards, Thanks for your feedback! We have good news for you, as we speak our developer team is working on a new interface for the admin panel. As for the support issue, we are constantly working on improving our customer support, and your feedback is very important in this process. We will notify our developers on the MacOS app update issue as well.
Replied June 2019
Ailed
Higher Education, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Stay in touch.
Is excellent! You can stay in touch and continue the work without being present.
PROSIs great that you can have all your users and create different groups to mantain control of the correct communications.
CONSThe notifications do not always are synchronized in the mobile app.
Sheila
Writing and Editing, 1 employee
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Great Slack Alternative
Great for business-related chats to keep your teams and groups organized and separated.
PROSI learned about this software when my previous employer asked us to transition to this software from Slack. And I liked it so much better! The user interface feels like Slack's and is intuitive as well. And best of all? All previous chat history is there for you to see...not blocked at all! It is also great for keeping your personal and business-related chats separate. No more emailing back and forth!
CONSNo other cons to mention here. If I had to pick Slack or this software, I would go with Rocket.chat.
Reasons for switching to Rocket.Chat
My previous employer made the switch.
Vendor Response
Hi Sheila, Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!
Replied January 2020
Jose
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2018
One of the best free chats
It works nicely (desktop and mobile), very intuitive.
PROSWe use rocket chat in our company. It was the most convenient switch after (sad) years using Skype. Rocket is a rich tool for collaboration: group chats, file sharing, privileges, chat customization, etc. All at a cost of zero! It's open source meaning there is a lot of eyes at this product code and quality. Updates are available often too.
CONSIt is not possible to quote a message originated in a different chat room, so if you have an important message to share for others, most likely you end up copying it and then pasting.
Vendor Response
Dear Jose, Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much! About quoting from different channels, if you use the "Permalink" option on the message pop up menu, a link will be copied to your clipboard, if you paste that link in another channel, a message preview will appear (similar to the reply one). This enables you to quote other messages in different channels
Replied June 2019
César
Verified reviewer
Internet, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2022
Very Bad Experience -
Very bad. Very sorry to leave this company, but we will like to really be able to use.
PROSThe idea to have WhatsApp and other platforms in the communication channel.
CONSNot working. Plan and simple not working at all.
Reason for choosing Rocket.Chat
Onminachannel
Reasons for switching to Rocket.Chat
Yes
Katrina
Computer Software, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2017
Cost-effective, less restrictive alternative to Slack
Our internal Slack instance quickly outgrew the free features & space available. With Rocket Chat, we have more space (so chats aren't reset daily) and features, as well as greater control over features. My team now uses Rocket Chat almost exclusively to communicate within our department and with other departments/teams. It's a great alternative for communicating during remote work or multitasking without disturbing co-workers.
CONSThere have been some stability/compatibility issues; I often had problems loading chat in Firefox (even after clearing my cache and/or restarting my machine) but haven't had any issues after changing to using Chrome as my browser.
Vendor Response
Dear Katrina, Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!
Replied June 2019
Kdrion
Consumer Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed July 2021
Not a bad product
I’m not disappointed. I use this daily and have no Issues
PROSThe features of the app is the fact that you can voice note. This made communication more effective and faster
CONSI wish you had the option to video call. That’s the only thing lacking
Tyler
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
Excellent Open Source Chat Utility
This is a great full featured chat utility that packs a lot into the free software. This is easy to host on your own servers with the available snap installs. Not only offers a great chat enviroment but easily ties into your website for a live chat option.
CONSOther chat utilities are building in threads which is a nice feature to have. Some of the self hosted setup can be challenging but not overly difficult.
Vendor Response
Dear Tyler, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied June 2019
João Pedro
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2019
Rocket Chat by Sofist
The communication between teams of the company stayed so much better.
PROSThis is a great software, when helps me and my team to have a better communication.
CONSYour installation by GitHub an your first configuration are hard.
Vendor Response
Dear Jo?o, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied September 2019
Pedro
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Good Chat
It has served the purposes for sharing and collaboration very well
PROSAs a user, it was very simple to get used to, very intuitive, and even today very stable. Keeping a great track record is perhaps your greatest asset.
CONSLittle publicized, the name is not very appealing. I can't (or don't know) open two conversations in different windows.
Vendor Response
Dear Pedro, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build better customer experience!
Replied March 2020
Mark
Verified reviewer
Internet, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
Blast off with Rocket.Chat ;)
We got Rocket.Chat because we needed the ability to control and encrypt our own chat data for PCI compliance. We had Slack before and loved it, but never paid for it, and needed to be able to secure our own chat data, so we changed to Rocket.Chat.
PROSIt's a great business chat software and makes it very simple to create channels and set chat preferences.
CONSIt's not very visually appealing compared to chat software like Slack.
Vendor Response
Dear Mark, Your helpful comment are much appreciated and your feedback will help us to continually improve our platform. Thank you very much!
Replied June 2019
Christophe
Verified reviewer
Media Production, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed May 2019
Great Alternative to Slack
Great experience so far, pricing model is the only limitation for integration into our platform as we dont want to maintain our own app.
PROSRocketChat is probably one of the best alternative to slack, it offers both the long-term support of open-source and the fast adoption cycle of a commercial cloud based offer.
CONSPer-user pricing model is still to high for a chat, and limitation of push notifications is a problem for mobile user support. Another pricing model would be appreciated.
Vendor Response
Hi Christopher, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied June 2019
Anonymous
501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Rocket Chat , Chat and Work
Its cool using this rocket chat for passing information with friends and colleagues.Happy using this.
PROSIts a great tool we often use it in our organisation to communicate with our Colleagues about work to pass any information.Its quite secure way of communication. We can go back to the previous chats to get any past information.We can make groups and pass the same information to all the members in the group.
CONSCan add some more features would be better.
Vendor Response
Dear Rocketeer, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!
Replied June 2019