Tech support is fast to respond. We like the ability to customize our exams to suit our needs.

Patient scheduling was good, but they seem to make it worse with updates. Spectacle POS better than original set-up.

Overall, my biggest complaint with Compulink is that the salesperson lied to me repeatedly. I asked specific questions and was given answers that were 180 degrees different than than the truth.

I like that you can auto populated 'positives' and that you can forward exam findings from last visit.

I am very pleased with the customer support teams they are very knowledgeable, courteous, and answer all questions in a very timely manner.

We have been with Compulink for over ten years. We have learned a lot from the friendly trainers and have always had excellent customer support.

Poor integration with DICOM devices and systems.

Integration with Frames Data. Built in help to achieve Meaningful Use.

My overall experience has been fantastic. Everyone is so easy to help and so friendly.

The ridiculous thing about this software is that it's extremely complex, yet you can still only do one thing at a time.

First of all the price is one of the best and most affordable. The program can be easily customized to meet the needs of an individual user.

The customer service of Compulink is outstanding. There is a help icon that you click and submit a question or problems.

The biggest problem that compulink has is that lots of their software doesnt work.

Overall, this is a good product and would recommend it. Does have some issues off and on but is usually handled in an upgrade pretty quickly.

Additionally, it is inconvenient that for the text messaging Practice Watch, we can only have so many characters before it gets cut off and leaves our patients asking more questions.

Customer support has always been prompt and caring. Has been my best employee.

The ability to communicate with instruments and the quick way of populating fields on subsequent visits when nothing has changed is great. The fact that it prompts you for missing info is helpful.

We have used Compulink since 1994. The product is easy to use, covers all aspects of our optometry practice and their customer support is outstanding.

Their eprescribe function is woefully out of date, and their ICD 10 codes are incomplete. They are putting almost no money into keeping the system up to date and it really shows.

The flexibility and the functionality of the software is excellent.

Also the updates usually go very bad. One time all of our calendars went missing and we lost all our appointments.

My current struggle is with check out/ posting with discounts on packages.

I am uncomfortable with the form design as it is very technical.

Have to get out to correct error when billing.

We have been very happy with the ease of use and ability to customize. The support throughout the years has been top notch.

I love how I was able to work with my trainer to customize the software for my preferences. I love the email and text options as well as the patient portal.

This software is decent and affordable for those who don't have a large budget. I think there are better options out there but at a higher cost.

The cost of the product is probably higher than others on the market but in this arena I think you get what you pay for.

The integration of the EHR, PM, and optical was the biggest draw to the software. It is easy for our staff to learn, and integrates with most software we want it to integrate with.

Sometimes crashes for no reason, system can sometimes run slowly, cannot upload pictures directly into the software from ipad or other devices, must pay for other systems to integrate with software.

We are confident they will continue to be the best solution in the future as we grow from a medium organization into a large organization.

I have loved working with the software... it is easy to use, easy to train folks on, and easy to customize.

The customer service is useless and billing is a nightmare. The company is run incredibly poorly.

All systems have their glitches and technical difficulties which can be annoying at times.

The ability to customize Compulink combined with it's comprehensive functionality make this product the leader in Optometric EHR. Easy to use and easy to train.

Complicated, hard to understand, initial training is mimimal, & expensive to continue. Was so disappointed in the process of it.

Awesome software with every feature a psychologist would ever need, fully integrated.

Compulink is a very easy to learn and intuitive program.

Thera-LINK has improved significantly over the last 2 years, offering more features and a greater ease of use for myself and my clients.

Occasional technical problems occur, which may be related to internet service rather than thera-LINK.

That having been said I was also a bit disappointed that the service doesn't allow clients to pay for a SMS-based monthly therapy subscription.

I LOVE the virtual waiting room and music, as well as the ability to require payment prior to session. I appreciate the responsive, effective, and professional assistance and technical support.

Images, music and overall look is appealing. Love that money is collected prior to joining session.

They answer their phones, respond to emails, and in short, are ready to help. An additional nice feature in their ability to allow communication via messaging between client and therapist.

I find the chat feature especially helpful and effective for communicating with clients during moments when their internet service is suboptimal. I am very pleased with Thera-LINK.

I feel that they really understand my needs as a therapist as well as a business owner. I especially appreciate that they have experience as therapists themselves.

If anything, seems difficult to change a client's name, once you/they establish an account.

It's easy to use and increasingly growing in functionality and features. The interface is clean and the video and audio quality are consistently strong.

Picture and audio are clear. It doesn't have a bunch of unnecessary features or require a great deal of technical expertise.

It creates a n organized system backed by excellent customer support for a fraction of the cost of other similar platforms.

Thera-LINK's customer service has been excellent from the start. I am the owner of a private practice, and I was new to using Tele-Medicine technology.

When the Tele-Medicine volume surged during the pandemic, Thera-LINK was able to accommodate increased needs without any disruptions of quality service.

The software is intuitive and fluid; the tutorials are short and easy to understand. They are about continuous improvement and I like that.

The support staff at Thera-LINK are extremely responsive and knowledgeable. Great software and support.

My experience has been excellent. Customer service is fantastic and the program is simple to use.

This platform has been a hit with clients that have transferred from the larger platforms- they love the ease of access.

I feel fortunate to have chosen Thera-LINK over other options. They have always been very responsive and supportive.

The worst part about the desktop platform is their customer service they can take hours or days to respond to your request via their online chat.

This software helps with reducing the cost of no-shows or cancelations b/c of its ease to use and convenience to patients.

When I requested to cancel my services...once again the response...do it yourself and there are no refunds. DO NOT WASTE YOUR TIME OR MONEY.

I least like the glitches that cause screen freezes and loss of video. These make it difficult to have consistently complete sessions.

Another great feature of Thera-LINK is that it allows you to connect with other clinicians for video conferencing for free.

US Dollar

Compulink Advantage is an all-in-one database EHR solution for specialty practices such as optometry, ophthalmology, orthopaedics, ENT, mental health, podiatry, and more. Available cloud-based or server, Advantage includes smart features to help speed documentation and streamline practice workflow. 

Features include specialty specific EHR, practice management, telehealth, patient portal, online scheduling, online bill pay, web registration, appointment reminders, eFax, EPCS, imaging/PACS, lab integration, inventory management, optical POS (for eyecare), analytics, MIPS dashboard, and e-commerce.

For surgical practices, an ASC module is available to pass information between clinic and surgery center. Revenue cycle management services are also available.  Support is provided by Compulink’s live US-based call center with an average response time of 38 seconds.




LongDescription

Treatment Planning

Meaningful Use Certified

Barcode / Ticket Scanning

Practice Management

Order Entry

Customizable Reports

HIPAA Compliant

Charting

Electronic Signature

Communication Management

Patient Intake

Scheduled/Automated Reports

ONC-ATCB Certified

Clinic Interoperability

Accounting

Self Service Portal

EMR/EHR

Claims Scrubbing

E-Prescribing

Handwriting Recognition

Activity Dashboard

Reminders

Decision Support

Medical Billing

Coding Assistance

Billing & Invoicing

Compliance Tracking

For Physical Therapy

Claims Management

Appointment Management

Video Conferencing

Patient Scheduling

Appointment Scheduling

Insurance Eligibility Verification

Patient Records Management

For Optometrists

Initial Assessments

Physician Scheduling

Remote Treatment Planning

For Mental/Behavioral Health

For Medical Purposes

For Healthcare

Physician Management

Patient Communications

Patient Management

Therapy Notes

Onsite Registration

Self Check-In/Check-Out

Medication Management

For Dermatologists

For Ophthalmologists

For Podiatrists

For Primary Care

For Orthopedics

For Pain Management

For Urologists

Windows 7

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Compulink Healthcare Solutions

Videos

thera-LINK is a cloud-based telehealth solution designed to help private practitioners and small to midsize mental health businesses manage telemedicine services. A HIPAA-compliant platform, it enables users to connect with clients via encrypted video chats.


Features of thera-LINK include file sharing, client/session notes, electronic payments, scheduling, client listing directory and secure messaging. It allows practitioners to view client profiles, past appointments, personal details, session durations and payments history. Additionally, the system enables users to create a virtual waiting room with custom background and music to deliver a therapeutic client experience.


thera-LINK offers an application programming interface (API) to let users create personalized applications and custom workflows. The product is available on a monthly subscription and support is extended via phone, FAQs, documentation, videos and other online measures.



Electronic Payments

Two-Way Audio & Video

Confirmation/Reminders

Calendar Management

One-to-One Messaging

Mobile Access

Compliance Management

Client Portal

Alerts/Notifications

Multi-Provider Practice

Live Chat

basicLINK: $30/month
ultimateLINK: $45/month per provider
practiceLINK: $65/month per provider
treatmentLINK: $100/month per provider
Sales tax is included in the monthly plan pricing.

Compulink Healthcare Solutions vs thera-LINK

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