Overall, my experience using Thera-LINK has been really positive.

Pros

More than half of my practice involves counseling clients overseas. It is imperative that I am using a software that I can trust and rely on. The customer support has been wonderful! As with any technology, sometimes there have been issues or growing pains; but the customer care team is very quick to resolve those issues. I have never had to wait more than a few minutes for them to get involved and solve the problem. For me, this is THE MOST IMPORTANT thing. I need to know that there are people on the other side who want this service to be exceptional and are doing everything they can to make it so. I fully believe that about Thera-LINK. They are also always diligently making positive improvements all the time. Thera-LINK has improved significantly over the last 2 years, offering more features and a greater ease of use for myself and my clients.

Cons

In the beginning, Thera-LINK had limited capacity to work on certain browsers or devices. This has improved significantly, though. Over the last couple of years, Thera-LINK has been updated to work on most major browsers and devices.

Excellent Software and Customer Support

I feel fortunate to have chosen Thera-LINK over other options. They have always been very responsive and supportive. I feel that they really understand my needs as a therapist as well as a business owner. I especially appreciate that they have experience as therapists themselves. Finally, they always bring a sense of optimism to our chats and communication, which I find extremely helpful during problem-solving. I cannot recommend Thera-LINK highly enough!

Pros

Thera-LINK's customer service has been excellent from the start. I am the owner of a private practice, and I was new to using Tele-Medicine technology. The staff walked me through getting set up and was always available to me for questions. When the Tele-Medicine volume surged during the pandemic, Thera-LINK was able to accommodate increased needs without any disruptions of quality service. Customer Support has always been able to troubleshoot for specific clients who experienced barriers with their browsers. My clients like the setup of Thera-LINK, the alternate viewing options, the personalized waiting room, and the chat feature. I find the chat feature especially helpful and effective for communicating with clients during moments when their internet service is suboptimal. I am very pleased with Thera-LINK.

Cons

I have no complaints about the software or the customer service!

Don’t waste your time or money

Terrible

Pros

It has good quality video. However it will drop in the middle of the video and can be difficult to get reconnected.

Cons

Don’t waste your time buying this app or investing in the service. The app is useless you can host login from whatever web engine you use. The worst part about the desktop platform is their customer service they can take hours or days to respond to your request via their online chat. Please don’t need tech support because the tech support lady [SENSITIVE CONTENT HIDDEN], she’s absolutely rude and when you request something which should be a part of the service you’re paying for she literally told me to do it myself because that is not a priority for corporate however please note I said she is [SENSITIVE CONTENT HIDDEN] so she is corporate. She further went on to explain, after I told her that time was not a factor but I just needed my request fulfilled...that she was “trying to be polite”...but essentially my request isn’t a priority and that I needed to do it myself. When I requested to cancel my services...once again the response...do it yourself and there are no refunds! DO NOT WASTE YOUR TIME OR MONEY.

Secure tele-therapy platform

Overall, this is an excellent tool for clinicians that want to make psychotherapy more accessible to their patients. If a patient is unable to attend a face-to-face session, then you can offer Thera-LINK as an alternative to be able to have a meeting with your patient. This application will reduce the number of "no-shows" or "appointments cancellations," which can be devastating for private practice.

Pros

Thera-LINK is a secure, HIPPA compliant video conferencing software that allows you to stay in touch with your patients. This software helps with reducing the cost of no-shows or cancelations b/c of its ease to use and convenience to patients. Simply put, you can use this video teletherapy platform if your patients are unable to see you face-to-face. Another great feature of Thera-LINK is that it allows you to connect with other clinicians for video conferencing for free. When you invite a person to your Thera-LINK account, there is a drop-down feature that lets you select the role for this person. For example, is it a client, colleague, staff, etc. Another great feature is the waiting room. You can select between different waiting rooms, and your patients/colleagues will see the waiting room until you can connect. The waiting room feature also lets you choose the background music that your clients/colleagues will be listening to until you can establish a connection. There is also the "Instant Conference" feature which allows you to invite a person on the go. The software is straightforward to use. Users receive an e-mail to create an account as well as an e-mail to "join a session."

Cons

There is very little not to like. I guess the electronic health record system could be more robust, yet I only use this platform for teletherapy sessions and not to keep up with clinical documentation.

thera-LINK as a "Game-Changer" for Telehealth Services

thera-LINK is a secure online platform that offers instant communication between clients and providers, as well as the ability to share documents, to create invoices and payment requests, to tie payment requests with sessions, to schedule online sessions, to have secure audio, video, and text messaging sessions, and to create session notes. It allows a small business owner to be a provider, an administrator, an account manager, as well as to have access to an electronic health record without feeling overwhelmed. It creates a n organized system backed by excellent customer support for a fraction of the cost of other similar platforms.

Pros

The thera-LINK platform is easy to use for both clients and providers. As a clinician, I was looking for a platform that could provide many of the same benefits as the larger online counseling platforms such as secure video and text messaging with a small business feel. This platform has been a hit with clients that have transferred from the larger platforms- they love the ease of access.

Cons

Clients frequently request an app to accompany the platform for easier log in and access to the text messaging feature more quickly.