Some of those problems were software compatibility issues that required coordination between MuniBilling and other software companies.

The surprises and removal of necessary features by an ever-changing management team, over the past year, continue an undesirable trend.

The staff was great at providing any reports we needed and customized our invoices. We held weekly webinars to make sure we transitioned from our old program to Munibilling was smoothly.

Very user friendly, cost efficient for small agency.

If it doesn't he gets to work on resolving the issue and getting me what I need. His response and resolution time is top notch.

Some missing reports from last software but Muni staff has been very cooperative in adapting the program to meet our needs.

Easy to use, very professional, great support, the total package. We have complete confidence in their ability to handle the important issue of handling our money.

The program is so intuitive and the features just make sense. It almost feels like it was customized just for us.

Many in depth information features for our company that we did not have in our old software. They cass certify, print and mail out our bills for us which is a wonderful feature.

I most appreciate and rely on the immediate excellent customer support each time I have a problem large or small. Our executive is especially awesome.

Maybe because of it being the first time there were alot of errors on the registers. The bill seemed to be correct except for a few.

Thank you for all of your help to the whole team.

The conversion team was always helpful even when I had a special request. I would definitely recommend this program to others.

The overall program is user friendly and easy to navigate.

The customer service is helpful and very responsive. Everyone I dealt with was incredibly nice and understanding of the situations.

The tabs at the top of each page really help you to know where you have to go to make changes.

The software is very user-friendly, requires minimal training, and users can intuitively figure out how it works and how to accomplish most tasks on their own.

Easy to use, we needed a new billing company and Munibilling was referred to us. Price is affordable for our small company.

We are very happy with the functionality and ease of use.

We set up meetings for certain days for training and it was awesome.

The implementation process is quick, easy, and painless. The conversions team is very friendly, knowledgeable, and dedicated to helping launch the software.

The customer service is very responsive and easy to contact. I get a person on the phone whenever I call, and have a dedicated Account Manager.

This keeps all the billing complete in one place, very user friendly, and organized. Customer support is amazing and very easy to work with.

Control of MuniBilling has apparently been sold to investors who seem to have no direct knowledge of billing software or of utility systems in general.

Strong references, good support, lots of function, strong APIs and add ons.

It's a robust, comprehensive solution from a well-known and established supplier. They have great support and help for customization.

If you are  a big organization with multi location or multiple processes then this one is for you. But we careful of taking the cost and training requirement before proceeding.

All information (purchase requisition status, procurement status,financial information etc.) are easy accessible to the Project Manager and hence helps in expediting the projects.

I do not have anything that I disliked about this software, it was everything that it promised and more.

You can find a lot of information in the web and that it makes it easy to learn the basics.

Hard to customize and expensive high investment (human resources and money). Requires high skillful staffs to operate.

It has some features that can help companies to manage their costs, sales and so on. Besides that, the support is good and try to attend our expectation.

Overall It's been a good experience and you always keep learning more things about the software.

The best feature you cannot delete the entries once made in the system and hence it has a perfect audit log.

This software has been very helpful in transacting financial transactions. Highly recommended system.

Really useful tools with a reasonable cost for a start-up business.

It's expensive and difficult to alter. Makes changing business needs difficult to quickly adapt to.

It also has limited integration possibilities with non-SAP systems.

Transaction processing capabilities are the best in the industry with integration across the supply chain from order to cash.

I cannot say enough about the horrible experiences this has brought upon our company. We are a worldwide company and had used the older SAP for years.

Take functionality as well as user-friendliness into consideration. It's important for a powerful tool to be easy to use as well.

It is one of the best software If you can control the user training and inputs in the system. The reports generated by system were reasonable and perfect for our auditors.

Also there is a strong community that can help you find answers. Also i like that is very logical and robust, so this facilitates queries from others sources to get data from SAP Tables.

The SAP is the best platform for medium or high scale industry for specific data separation and evaluation. We can manage the data entry from one to another place and also take advantage of it.

Best ERP system with a very active online community.

Software sometimes has trouble calculating correct tax and gross amounts for invoices when multiple lines, cost centres, GL accounts, tax codes are entered.

Hard to learn, difficult to use, looks horrible, but now its online.

Speed, accuracy, and efficiency coupled with superior customer support make for a extremely robust application capable of expansion.

Sometimes it is difficult to integrate it with the payment system of national banks. Requires modifications and additional costs.

I really enjoy this product, it’s very reliable and the customer service it amazing.

Ease of use rating most impressive. Very user-friendly product, and customer support is great.

It has powerful, thoughtful, and comprehensive functions. It covers all necessary areas and has interconnection between various modules.

I have no recommendations. I don't do comparisons or evaluations on this type of software.

Sometimes, it's hard to find exactly what you need in a sea of options and tcodes.

As a data analyst, the ability for me to go in and create views and queries to run against SAP data is amazing.

I thoroughly dislike the user interface. It is extremely unintuitive.

SAP has very different kind of products but this one is one of the Best as it comes in cloud which reduces the infrastructure cost and time to implement and also it has both ERP and CRM.

US Dollar

MuniBilling is a utility billing solution for governments and private utility providers. It offers features such as a customer portal, online payments and meter integration. The solution allows users to give access to customers, so they can check their monthly usage and account history.


In the system, users can distribute documents, receive customer service requests and take payments from customers through a web portal. Users can also create and track service orders and keep records of conversations with customers. Customers can also set up monthly automatic payments.


MuniBilling allows users to set up workflows for the most frequently performed tasks. It has a built-in ratio utility billing system (R.U.B.S). Users can create and track pay plans for customers with outstanding balances and can generate late fees for delayed payments based on pre-set parameters.


MuniBilling integrates with accounting solutions, meter reading modules and geographic information system applications. Pricing is per month with a one-time setup fee. Support is offered via phone and email.



LongDescription

Metered Billing

Electronic Payments

Penalty/Cut-Off Processing

Meter Data Management

Data Capture and Transfer

Demand Forecasting

For Electricity

Self Service Portal

Service Call Management

Rate Management

Mobile Access

Online Payments

ACH Payment Processing

For Water

Real Time Updates

Payment Collection

Work Order Management

Billing & Invoicing

Customer Management

For Natural Gas

Real Time Reporting

Asset Lifecycle Management

For Trash

For Cable

Workforce Management

Third Party Integrations

Non-Metered Billing

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

MuniBilling

In Person

Live Online

Webinars

Documentation

Videos

SAP S/4HANA Cloud is a cloud-based and on-premise enterprise resource planning (ERP) solution. It is suitable for small, midsize and large businesses in industries such as automotive, engineering, construction, mining, research and development, retail, wholesale, public sector and utilities. Primary features include finance performance measurement, supply chain management, purchasing, contract management, lifecycle management, production cost management and accounting.


Other features include audit trails, compliance reporting, billing, dispute management, production planning, materials requirements planning (MRP), maintenance management, quality management, product lifecycle management, research and development. It offers integration with SuccessFactors Employee Central, Ariba, SAP Financial Services, SAP Fieldglass and SAP Hybris Cloud for Customer.


Support is offered via email and over a phone. Other help options include preferred care, support portal, self-help portal, guided resources, online chat and online case submission. Mobile applications are available for iOS, Android and Windows phones.



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