It allows us to communicate with our clients in-app in strategic and sophisticated ways and with results far beyond what we get through email. Its NPS tool is worth the cost of the application alone.

From there, it's just a matter of what form my outreach takes. NPS is also slick, simple, intuitive, yet you can also customize and ensure a laser focus.

Super helpful information to provide to decision makers to show value.

It is a significant investment, but so many benefits, it is worth it.

I really like the way it seamlessly integrates with our applications.

I have also leveraged the API connection to tie visitor reporting data to our disparate systems for better automating services. API docs were easy and useful.

Ability to make data driven decisions about which product features to invest in, which features to deprecate.

Setup for an Angular application was a little difficult.

Easy to use and navigate yourself - I've never had training and use it daily. Visually appealing, strong UI design.

I think the customer service is friendly and the conversations with the staff have been pleasant.

This powerful analysis tool suitable for all types of businesses.

Visitor dashboards, robust functionality, user segments, and resource center are just a few of the things we love about Pendo. Additionally, their team is AWESOME and really easy to work with.

It is very easy to integrate and a non-technical person can easily administer the solution with visual tagging and the good UI.

If your application is built in odd ways (as ours is), it can be hard to get guides to deploy correctly. Pendo also has a pooled CS model, which can be frustrating.

I get great insight into customer usage of our software. It can be almost as granular as you would like.

They've helped us increase product adoption through improved communication methods, manage and analyze NPS, and track user behavior with greater specificity than we could previously.

We have apps so need better tool. And terrible biz practice trying to scam more money from customers.

Brilliant - after having a training session with our internal advocate for Pendo I found it extremely useful.

Inability in identifying abandonment. Inability to apply multiple tags across one or more features.

Setting up guides to work across multiple pages with distinct URLs is also quite painful, and could use something of an overhaul/UX redesign.

Pendo bridges a good gap for us in quickly learning how our users interact with our software - It helps us understand their needs better.

The guides are easy to set up and flexible too with lots of templates to help get you started quickly. Having worked in product management for over 25 years the discovery of Pendo was a godsend.

The software is very easy to integrate with (for standard web apps) to start getting analytics immediately but you do need a role that focuses on this as their day job to drive the most value from it.

The ability to determine how clients are spending their time is helpful.

It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important).

Our customers love that these embedded guides prompt them through the actual processes they perform in the Bandwidth Dashboard. It’s like having an expert train you through every step.

This software is incredibly robust and easy to use.

Tagging each page was a boring task. Also it's weird how some data is extremely detailed and some other stuff is shown in a too simplicistic way.

Overall a great experience. Customer support is always there when you need them and the insight you gain from the data is invaluable.

The team has been great and it's been extremely useful with great, granular data.

NPS results cannot be adjusted, if someone mistakenly provides a detractor review there is no way to delete or adjust the number.

I love the flexibility of the product combined with the customer support and community that help inspire and create the in-app help I'm working on for my company.

Some parts of our application are not able to be set up for analytics - that is not Pendo's fault at all, but results in some missing pieces.

They are always their to help with issues, provide best practices and more.

It really shows the dedication the team has put into designing this product. It supports user being able to conduct test on mobile and desktop.

And the results are well presented, easy to analyse and have great visualisations. It made it very easy to present results to our stakeholders.

A super easy way to do remote UX testing directly on the web. Replaying sessions of respondents and normal online visitors.

It’s difficult to know instinctively which button to click on because they don’t have labels. The name of the tool is not revealed even if you hover over the button.

The icons all look very similar: they are all the same colour, and most of them contain the same shapes (rounded squares), which makes it hard to distinguish between them.

Due to my amount of cards, the analysis tools where confusing to interpret simply because of the big amount of data.

This allowed me to take advantage of professional research tools even though we do not have a budget for them.

Very powerful features to analyze user behaviour and conduct UX testing. Also the team is very responsive.

We have tested the forms on one of our projects and saw, that many people were struggling at some point.

Substitute for qualitative & quantitative testing on a budget, without the need to actually talk to people = great for introverts.

Then we tested the new design with Replay Tasks to validate it and optimize. We were satisfied with the results.

We set it up that users were supposed to find a piece of specific information. Then we used RePlay visitors to analyze how they interact landing page and uncover frustrating points.

Not only was the tool great, but the customer service was what made this a perfect experience. We received assistance directly from the CEO and he was extremely kind and helpful.

Our customers who participated in the study gave a lot of positive feedback about the study - a lot of them enjoyed the survey and loved the fact that we're asking their opinion to improve the site.

The fact that it offers a free plan as well as generous discounts for nonprofit organization.

Love the interface design, easy to use, complete and so kind and resolutive costumer service.

The support over chat was fantastic - very responsive and helpful.

It has a great support that is very helpful. We see a great potential in this tool and we hope that it will result in a great UX and higher conversion rate on our website.

Great documentation and customer care to find answers to your questions.

We have also tried the user testing and recording feature, but not without opening documentation. The results were interesting, we have never tried testing like this before.

It has easy-to-understand docs and is free for small business. I can see what the customers are doing on my website and improve it.

We have tried UXtweak for our upcoming projects and for existing as well. Features like tree testing and card sorting were easy to use, without the need to study any tutorials or documentation.

So, it is not only helpful for me as a researcher, but also for the people who take the tests. So far it is the best UX tool I ever used.

User validation for your UX/UI designs - easy, effective, affordable.

My only comment would be that the process of sorting can be a bit more technically difficult to do on a mobile device for some participants. It is doable but needs some practice.

Very good tool that allows us to do things that we can not with any other tool from competition. It is very straight forward and easy to use.

Excellent user experience combined with excellent support team.

UX Tweak is a powerfull tool that helps my company testing the new site structure. Its easy to use, and the analysis tool helps us find the right solutions.

One missing functionality (already being added).

US Dollar

Pendo is a product management solution that helps businesses in educational technology, healthcare and financial services streamline operations related to customer retention, user onboarding, product planning and more. It enables data analysts to track specific features and overall product usage across web and mobile applications.


Pendo allows team members to create and distribute surveys and polls to generate quantitative as well as qualitative insights into customer sentiments. The product roadmap module enables staff members to visualize product strategy and create plans based on multiple criteria, including features, timeline and segment. Additionally, it lets employees capture, prioritize and manage customer feature requests, facilitating product optimization and revenue generation processes.


Pendo offers integration with several third-party solutions, such as Algolia, Figma, HubSpot, Jira, Microsoft Teams, Slack, Salesforce and Tableau. Pricing is available on request and support is extended via live chat, documentation, FAQs phone and email.

LongDescription

Real-Time Analytics

Engagement Tracking

Cohort Analysis

Funnel Analysis

User Research Analysis

Leave Tracking

Surveys & Feedback

Employee Onboarding

Idea Management

Customizable Reports

Activity Tracking

Customer Segmentation

Real-Time Monitoring

User Onboarding

Sentiment Analysis

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Product Roadmapping

Event Tracking

Communication Management

NPS of Customers

Audience Targeting

Churn Management

Data Import/Export

User Journeys

Pulse Surveys

Customer Activity Tracking

Self Service Portal

Customer Experience Management

Self Service Tools

Heatmaps

Conversion Rate Optimization

Planning Tools

Orientation Workflow Management

Survey/Poll Management

Real-Time Data

Pageview Tracking

Performance Metrics

Training Management

Contextual Guidance

User Interaction Tracking

In-App Events Tracking

Time on Site Tracking

Workflow Management

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Customizable Questions

Knowledge Base Management

Retention Tracking

Data Visualization

Visitor Tracking

Chat/Messaging

Customizable Templates

Conversion Tracking

For Sales Teams/Organizations

For Mobile

Revenue Tracking

Multi-Language

For Websites

Behavior Tracking

Goal Setting/Tracking

Reporting/Analytics

Usage Tracking/Analytics

In-App Training

Monitoring

Prioritization

Trend Analysis

Feedback Management

Product Data Management

Third-Party Integrations

Search/Filter

Electronic Forms

Gantt/Timeline View

Requirements Management

Customer History

A/B Testing

Deadline Management

Launch Management

Milestone Tracking

Employee Management

Website Analytics

Multi-Channel Marketing

HR Management

User Management

Personalization

Asynchronous Learning

Status Tracking

Release Planning

Text Analysis

Self-paced Learning

Project Templates

Access Controls/Permissions

Data Storage Management

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Pendo

In Person

Live Online

Webinars

Documentation

Videos

Euro

UXtweak is a UX research platform ready for every challenge you put against it. If you ever wanted to take a look at what your users feel when using your website, UXtweak is there to fulfill this request. UXtweak offers many tools, such as complex website testing and session recording for seeing what's important on your website from your user's perspective, card sorting and tree testing for discovering your website navigation, mobile testing for testing the usability of your mobile app, prototype testing for testing your unfinished websites to perfection and more. 

UXtweak is truly a very versatile platform that allows you to test not only one, or two functionalities of your website, but allows you to use it throughout the website's lifespan, from outlining certain features, to prototyping and testing competition/mobile apps.

Everything has been curated to be as accessible as it can be for the study participants as well as the study conductors, with enhanced analytics that offers an in-depth view into your website even for those, who know nothing about UX, such as stakeholders.

It also offers great opportunities for recruitment for those, who are willing to test your website for usability issues. You can embed a piece of our code into your website, allowing your users to participate in shaping your website the way they would like to see it. You can also offer incentives to study-takers, so your study participants know they are appreciated. 

If your website's feeling under the weather as of late, there may be usability issues you may not know about, what UXtweak does, is reveal those mistakes and it's up to you to fix them the way you would like. Low conversion rates, high abandonment rates, and bounce rates are all a symptom of something not working right. Find out what it is with UXtweak, gather user feedback, and make changes according to the findings.

Prototype Creation

Session Recording

Usability Testing

Unmoderated Testing

Behavior Analytics

Customizable Branding

Widgets

Screen Activity Recording

Starter - Free
Plus - $99/month or $80/month (billed annually)
Business - $279/month or $144/month (billed annually)
Enterprise - Details available on request.

Pendo vs UXtweak

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons