Double bookings were a frequent feature, pricing was difficult to change,  inputting bookings manually took 8 steps  lost a lot of business as staff entirely diverted to problem solving.

They offer a lot of features and if you consider how many they are and how costly they can be if you purchase them separately one by one, the price is not even bad.

Fantastic easy to use software with great customer service.

The team is great, constantly coming up with improvements and they actually listen to feedback and implement it. Great support and understanding from them during COVID19 times.

This suite aims to offer you a comprehensive package, an all in one solution for your hotel needs.

The on boarding training and ongoing support is also very good.

It's a hugely valuable system and as the business owner I particularly love the MI it provides.

The product is also being developed so more cool features are coming. Finally the support is excellent - more than just a helpdesk, they are a partner for your hotel business.

The System is user friendly and no question on the systems functionally is ever too much for the Elina Cares team to help and guide you with, Would highly recommend the system and the Team, Thanks.

We appreciate the user-friendliness and flexibility in implementing tailor-made features for our business.

It's been a painful two years being stuck with Elina. Glad to have finally been able to leave.

On behalf of Ambiente Serviced Apartments, I would like to emphasize excellent customer service and proactive approach of the Elina Concierge Team.

I could not imagine our two hotels running without Elina and would recommend the software to anyone who is looking for an innovative, user friendly and efficient way to run their business.

They are passionate about what they do and are constantly improving the features to make the software better and to cater for the evolving market.

Evrything, the ease of use, clever marketing, pricing platforms that work, this system really works for trying to take some % back off the OTA's.

The Elina concierge team always try their best to fulfill our needs and find technical solutions that works in for practical and operational purpose.

Flexible system giving many different options so we never get a 'computer says 'no' scenario. Had personal help to understand areas we were having difficulty with.

Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification).

When they have issues with partners they integrate with, they always blame it on the other side, even when the fault is clearly on their side.

Easy to navigate, looks great and has comprehensive functionality.

Elina is incredibly feature-rich. It delivers most of the requirements of a dedicated Property Management System and while also being a powerful Booking Engine.

Great support to improve Sales Incomes and Operations. So friendly to set up and manage different type of properties (sizes, beds, prices, availabilities among others).

Not to mention time they upgraded their system. We ended up for a week overcharging customers  and all we got was a mere apology - no compensation whatsoever.

Great value for money software that provides a robust booking system and OTA management solution.

Management is supportive of implementing new integrations or improvements from their customers. This is a flexible approach you wouldn't get with larger companies.

This is really nice software to use. Easy to navigate and really helpful and friendly support - Siggi is amazing.

Flexibility, pretty much paperless concept, integration with other softwares, continuing evolvement , great customer service.

My experience has been very good, it's a great platform and their customer service is very responsive.

Lack of integration with other solutions/smart  home solutions.

The team behind this product is very responsive but focused on their roadmap. Easy to evaluate whether or not it will meet your requirements with the free trial.

Ease of use, better performance than Airbnb solution.

Great tool,  I would recommend it to anybody that has not tried an alternative to simply pricing on the Airbnb website.

I love that I have instant access to the owner and builder of the platform.

I will sometimes be messaging with someone and talk about garbage day or whatever it may be, then the auto message is sent. Makes me look stupid kind of.

This has been  very helffull in taking off some hard work of following up every message and so.

I love how I can set and forget my messages and reviews for guests. I love that it's integrated with VRBO/Homeaway no.

Well worth the investment, and peace of mind for auto-replies.

The automated messages were very useful and I could resolve 99% of guest inquiries using this feature. The price point was fair for the solution I was using.

Ease of use, all-encompassing, straightforward, and functional.

It is good because I can see progress of my work and get some benefits out of it.

Automated messaging and great user friendly interface.

Fantastic software that has streamlined my hosting experience.

I didn’t know that I could only block dates in host tools and not on Airbnb. Caused a lot of issues for me until I figured out how to block on host tools.

The pricing tools are a little intimidating, and there is a bit of a learning curve all around.

It's so much easier, my life become so fresh. Integration is so fast! and It gives me what I need.

I also like that it can link airbnb and vrbo. That is super helpful for calendaring.

Helps manage multiple listings, great customer service.

Some features are limited. The pricing tool didnt work for me as too dependant on airbnb prices which are volatile and really bad.

Nothing really but slightly hard to find at first where to go.

Better automation features than that provided by AirBnB. Scheduled messaging, automated email capability, flexible pricing options - all superior than that provided by AirBnB at the time of sign up.

Overall is a great tool , a huge time saver for sure. It has a lot more positives than it does negatives.

The messaging system is pretty good as well. It allows for great communication with your guests.

Customer support is very friendly. I highly recommend this product.

Super duper easy to navigate. It's the easiest user interface I have ever dealt with for our AirBNB stays.

It's just been fantastic, reasonably priced software that has transformed the amount of time I spend managing my Airbnb.

Very easy to use with great flexibility when and how you want to send messages to guests. No more forgetting or late messages.

Super easy to use and very customizable. It automates 90% of your communication and makes the guest feel like you have great communication.

Excellent overall experience with this tool. It does what it is supposed to reliably and we can get on with our other Airbnb services.

It was a little intimidating at first to understand how to set up pricing rules.

I've reached out to customer service a few times and appreciated the prompt and helpful responses.

Easily incorporate your custom templates for communicating before, during, and after the guest stays. Integrates easily with AIRBNB.

It is easy and automated. I like being able to have a positive message that is always relayed to guests and reminders.

US Dollar

Elina is a cloud-based property management solution that offers reservation management, housekeeping, guest-relationship management, revenue management and marketing features within a suite. It caters to small and midsize vacation rentals, serviced apartments, hotels, resorts and bed and breakfasts.


Elina’s property management feature allows users to view their property portfolios, as well as individual and group properties. It helps users categorize properties, edit information and manage pictures. The housekeeping module allows users to schedule maintenance tasks and generate reports. The software also helps to manage ledgers, create invoices, set up payment rules, generate accounting reports and forecast sales.


The booking engine helps users manage online and mobile bookings, guest interactions, room-availability checking and payment processing. The software offers email marketing, role-based access, reminders and to-do lists. Integrations include payment gateways, accounting software and point-of-sale applications such as PayPal, Xero, Stripe, Wirecard, Exact and Sage Pay.



LongDescription

Owner Statements

Employee Management

Tax Management

Payment Processing

Price/Margin Management

Recurring/Subscription Billing

Reservations Management

Credit Card Processing

Invoice Management

Reviews Management

Single Property

Guest Communications

For Vacation Rentals

Calendar Management

WordPress Integration

Room Booking

Guest Experience Management

Housekeeping Management

Data Import/Export

Promotions Management

Self Service Portal

Contact Management

Availability Indicator

Booking Management

Lead Management

Rate Management

Online Payments

Channel Management

Vendor Management

Maintenance Management

Tenant Tracking

Extended Stay

Marketing Automation

Vacancy Management

Website Integration

Revenue Management

Front Desk Management

Online Booking

Reporting & Statistics

Multi-Property

Availability Management

Work Order Management

Customizable Templates

Billing & Invoicing

Website Management

Commission Management

GDS/OTA Integration

Reporting/Analytics

Billing Rate Management

Point of Sale (POS)

Third-Party Integrations

Inventory Management

User Management

Multi-Channel Management

Multi-Location

Multi-Currency

Activity Dashboard

Customizable Reports

Data Synchronization

Customer Database

Template Management

Email Templates

Credit Card Management

Real-Time Notifications

Email Management

Reminders

Discount Management

Task Management

Electronic Payments

Maintenance Scheduling

Contact elina for pricing information: https://www.elinapms.com/pricing/

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Elina

In Person

Live Online

Webinars

Documentation

Videos

Superhost Tools is a cloud-based vacation rental platform, which assists property managers with messaging and price setting for online listings. Key features include predefined templates, review management, automated reminders and booking management. 


Users can integrate the application with Airbnb listings, and send automated messages to guests via multiple channels. It enables hosts to send notifications and reminders to guests for review completion before the expiry of the review period. Property managers can maintain a calendar to manage bookings, and email or text cleaning staff to monitor maintenance tasks. Further, the rules-based engine automatically adjusts prices based on seasonal demand and booking trends.


Superhost Tools allows users to manage multiple listings from a centralized dashboard, enabling visibility into booking status and guest communication. It is available on a monthly subscription, with support provided via live chat and other online measures.



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