TicketCo
About TicketCo
TicketCo Pricing
No investment cost | Pay per transaction
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Free version:
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Most Helpful Reviews for TicketCo
1 - 5 of 25 Reviews
Elma
Verified reviewer
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Very satisfied with the website and the overall use.
Easy to use. You are in charge all the time. No need to contact support so that they do it for you. You are the boss.
Vendor Response
Thank you Elma for your review, and it's great to hear you are pleased with the product and the experience!
Replied October 2017
Isak N Solli
Music, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Efficient and modern
TicketCo is the best ticket management system on the market. Basicly no down-time, highly professional customer service and a fair price makes the tool desireable for any event manager.
PROSTicketCo allowed us to focus on our events, and not the logistics related to tickets. The cloud based technology ensured that any modifications on the events were implemented just with a click. The admin sites are user friendly and easy to navigate through, with many good features.
CONSSome functionalities were not optimal considering multiple events at one time. One should also be able to restrict what sales personell are allowed to see related to remaining volume and sales volume in the app.
Vendor Response
Hi Isak! Thank you very much for such a splendid review! We are very happy to hear you are pleased with the solution! And also thank you for the constructive feedback. We are always aiming to improve for our clients and will take on board what you mentioned. Thank you / The TicketCo Team
Replied October 2018
Kevin
Sports, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed June 2021
Moving the goal post
They move the goal post we were getting paid out for 2 years before events then decide in breach of contract to not pay out until 5 days after shows which effectively cripples your business Eventbrite pay weekly and fortnightly so all the advantages of using this new start up are lost The customers service was good until a problem then they dont care. Solicitors will be engaging to release funds.
PROSSoftware is fine they don't have a massive data base and not much generic ticket sales on search like other platforms Its easy to use but could be better
CONSThey move the goal post we were getting paid out for 2 years before events then decide in breach of contract to not pay out until 5 days after shows which effectively cripples your business Eventbrite pay weekly and fortnightly so all the advantages of using this new start up are lost The customers service was good until covid then they hold funds which tells me they are struggling and dont want to pay organisers , they have gone back on contract and in breach of contract.. avoid them. Solicitors will be engaging to release funds.
Reasons for switching to TicketCo
I wanted to engage a new upcoming company.. worked great until covid and then showed they are not a company that compete with big promoters , poor communication, no emails to say changing contracts even though it states both parties must agree. I have now gone back to Eventbrite and they are paying weekly or fortnightly!
Vendor Response
Sorry to hear this Kevin. There must have been a misunderstanding, we are not a promoter at all, we provide a software only. The software itself comes with marketing features so that the event organiser can promote the event themselves. In regards to the rest, we are really sorry to hear it went down this way. We will follow up with you shortly.
Replied January 2022
Anders
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
Easy, cheap and reliable.
I really like that TicketCo is providing concert promotors with an easy-to-use, cheap and reliable tool to sell tickets. Other services are expensive and out-dated, TicketCo is not.
CONSI would like to have the possibility to share or send reports directly to music agents on a regular basis.
Vendor Response
Hi Anders! We are very happy to hear you are pleased with TicketCo :) Sending regular reports to music agents can easily be done by using the Zapier connector. A member of the team will reach out to you very soon and guide you through the process. /The TicketCo Team
Replied October 2017
Jostein
Entertainment, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2019
The support is really good at TicketCo!
I really like it! Its working very well for me and the support is amazing. Thank you!
PROSI really like the admin page. I also like that you can copy events, it makes it really easy. I like the way the events looks when its done. professional.
CONSI wish that it was a easier way to take care of the ticket-buyers. That you could stay in touch with them in a easier way then just sending emails to the whole group. That you maybe even could send SMS from TicketCo. I wish it was easier to track where the ticket buyers came from. And that you could see even more statistics .
Vendor Response
Thank you Jostein! Great to hear you are pleased with us. Regarding your comments: 1. You easily communicate with your ticket buyers by automatically sending their details into your Mailchimp account (via our Zapier connection). There you can set up segmenting, schedule emails, and use amazing graphics. 2. We do offer SMS send outs, we enable this on request. 3. To see where the ticket buyers came from is possible with a cross domain integration with your websites analytics. We are currently in the process of enabling this for all customers (it's called Google analytics cross domain set up with e-commerce). A member of the team will reach out to you to help you out with above. Best regards / the TicketCo team
Replied January 2019
