All FirmRoom Reviews
1-25 of 44 Reviews
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Stephen
Verified reviewer
Banking, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great Product - Great People
Firm Room and Deal Room was by far the nicest people to work with and they have a very good product. They took the time to learn how I wanted to use their product - suggested the right one and I have had no issues - it does what they say it does - Noting in beta that is being delayed.
PROSWhen looking for a data room - Firm Room and Deal Room was by far the nicest people to work with and they have a very good product. They took the time to learn how I wanted to use their product - suggested the right one and I have had no issues - it does what they say it does - Noting in beta that is being delayed.
CONSno a thing - first rate product - great support
Reason for choosing FirmRoom
nice people, fair pricing, no pressure, quality offering
Vendor Response
Thank you for the review Stephen! Glad to hear you have had a good experience with our software. Thanks again!
Replied July 2019
Marshall
Oil & Energy, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Easy to use!
Our experience was great given our need to hide other VDR participants from viewing each other. This is something that other low cost products such as Dropbox have not been able to provide. Additionally, the analytics helped us track the overall activity and participation from the VDR participants as a way to view potential interest.
PROSI like the simplicity of the product to use and invite people to the virtual data room. Additionally, the low cost of the FirmRoom product is great for a company like mine that will use it about once per quarter. It is perfect for us as we do not want to pay as much as the other products in the market.
CONSSome participants received the invites within their spam/junk email which was fairly annoying. However, after sending a reminder to participants this wasn't a problem. Only one participant mentioned the site was blocked internally by their IT and they were not able to resolve the issue. That issue was likely remote to the one company participant.
Reason for choosing FirmRoom
We did not want participants to view one another and we wanted to track who was viewing/downloading data.
Reasons for switching to FirmRoom
Participants could view each other and the solution they provided allowed for potential risk to the access of data we were providing.
Vendor Response
Thanks for the feedback Marshall! Happy to hear the software was easy to use! Also appreciate the feedback regarding invites going to spam/junk email, we are always looking to improve the product. Thanks again!
Replied July 2019
Pilar
Hospital & Health Care, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed November 2019
Diligence assistance
using it for due diligence projects and I dread having to search for my materials
PROSsearching for specific topics is relatively easy
CONSorganization of projects is dependent upon the administrator and naming conventions are so inconsistent which makes it challenging for an infrequent user to navigate.
Vendor Response
Thank you for your review Pilar! If you have any questions about naming and room organization feel free to reach out to our customer service at any time. Thanks again!
Replied November 2019
Scott
Insurance, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Firmroom Review
Pretty good set of features for the price. Easy to add users and content, fairly intuitive for the most part.
CONSI think there are a number of features lacking in comparison to a VDR solution like Intralinks, but that is to be expected at this price point. Reporting and analytics could have more features / be easier to use. Little things like adjusting file paths to fit within the max length or at least making it easier to quickly identify and manually update file names that are over the max length. Users had issues trying to download Excel/PPT/Word files when they only had certain permissions (can't remember exactly what it was called, I think download watermarked), however there didn't seem to be anywhere that explained that they wouldn't be allowed to download files if they had those permissions. It seems like an error message or warning should have shown up when the permissions were set.
Reason for choosing FirmRoom
Price and did not need full feature set of other products for this purpose, as there was only one buyer in the process and the diligence was relatively limited.
Vendor Response
Thank you for the review, Scott! Happy to hear you found the software intuitive. Thanks again!
Replied July 2020
Austin
Banking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Excellent Product for the Price
Great customer support
PROSThis software has all of the features that I would expect from a Data Room, plus some. As an admin, it is extremely easy to set up and manage user permissions, whether it is by group or individual. The analytics capabilities are also valuable and easy to use. It is so easy to see who has looked, downloaded, uploaded, etc. documents. Uploading and downloading documents, whether one by one or in batches is so simple. And most of all, this product is very affordable compared to other solutions.
CONSMy only complaint is not being able to do a bulk download when the watermark feature is turned on and there are PPT or XLS files in a folder. Instead of a generic error or timeout, it would be great to download all of the available files with a warning or notification about the files that will not be included (because they are PPT/XLS).
Vendor Response
Thanks for feedback Austin! Happy to hear setting permissions and using the analytics has been easy and useful for you! Also appreciate the feedback about bulk downloading, we are always looking to improve the product. Thanks again!
Replied June 2019
Jan
Investment Banking, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
FirmRoom Review
The software is the easiest to use of all the data rooms that I have tried. There is the optimal mix of functionality and usability, which makes it easy for both my clients and me to organize our data. The customer support is very responsive and I have always had my issues resolved.
CONSSometimes the software can be 'clunky', for instance drag and drop with large folder sizes sometimes doesn't work. Also, the platform as a whole is not visually appealing.
Vendor Response
Thanks for the review Jan! Happy to hear the platform is easy for both you and your client to use and that our customer support has responsive :) Appreciate the feedback on the UI as well, thanks!
Replied June 2019
Craig
Banking, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Excellent Data Room
Pricing benefits are superior to other highly expensive data room providers.
PROSEase of functionality is top-notch Price point is unbeatable Much better than data rooms that charge thousands for no better features and less functionality
CONSSetting up a billing for individual data rooms was difficult, but customer service helped.
Vendor Response
Thank you for the feedback Craig! Happy to hear the price and ease of functionality worked well for your team. Also appreciate the feedback about setting up billing for individual rooms, we are always looking to improve the product. Thanks again!
Replied July 2019
Jonathan
Capital Markets, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
JG Review
The capabilities to decipher different buyer groups with different permissions
CONSIt works very well with Chrome but I use Internet Explorer for the most part and the efficiency of the site is being hindered.
Vendor Response
Thanks for the great review Jonathan, and for the feedback about IE. Glad to hear you're have a good experience with the platform!
Replied June 2019
Livingston
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
First time through a deal with Firm Room
This was a long and complicated deal. From Room really sped up the papering part.
PROSFirm Room is very to pick up on. It is intuitive to use. If I got a bit stumped, a few clicks would show me the way.
CONSNothing really. It’s a little annoying to have to “accept” all the legal stuff every time you log in. But no big deal.
Vendor Response
Appreciate the feedback Livingston! Happy to hear the platform was easy to pick up on your first time using it and it helped speed up your process. Thanks again!
Replied July 2019
Anonymous
201-500 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Wills Review
This really helped with the flow of content during our acquisition.
PROSEasy to move through files and download necessary documents.
CONSI can’t say anything negative as I had a great experience.
Vendor Response
Thanks for taking time to write a review! Glad to hear you've had a good experience so far, feel free to get in touch if there's anything else we can help with. Thanks again!
Replied February 2019
Pamela
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Firmroom Has Been Amazing
We are using FirmRoom to upload important company documents to share with employees who work remotely across the country.
PROSFirmRoom is very user friendly and has made sharing files with remote employees very easy.
CONSI have not run in to anything I did not like about the software.
Vendor Response
Thanks for the review Pamela! Glad to hear you are having a positive experience with the platform! Appreciate the great feedback!
Replied February 2019
David
Investment Banking, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
David Burke review of FirmRoom
I use FirmRoom for sell side M&A due diligence.
PROSThe product is intuitive and easy to use. This product is comparable to other data rooms I've used at a significantly better price and flexibility in pricing plans make it easier to sell to my clients which are usually smaller sized companies. File trees are easy to create and manage. Downloading is easy and my clients can use this without a lot of training like some other products I've used.
CONSI ran into some issues adding and inviting members that I solved by closing out and restarting. I don't know if this was a glitch or my error.
Vendor Response
Thanks for the review David! Glad to hear the interface was easy to use! We appreciate the high recommendation.
Replied February 2019
Jeanna
Telecommunications, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
FirmRoom is great!
The simplicity of document organization has been key to our success in FirmRoom
PROSThe format is easy to use as both an administrator and end-user.
CONSIt could be more aesthetically pleasing.
Vendor Response
Thank you for the feedback Jeanna! Happy to hear the software was easy to use for admins and end-users. And we appreciate the feedback on user design, we are always looking to improve the product. Thanks again!
Replied July 2019
Kendra
Human Resources, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Great Data Room
Its easy to work with, its user friendly and always good tips on how to use the room more usefully.
CONSSometimes its hard to download in bulk..
Vendor Response
Thank you for the review Kendra! We are happy to hear that FirmRoom has been easy to use!
Replied December 2019
Karl
Financial Services, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2020
Karl's review
Dataroom
PROSThe software is easy to use and the staff are helpful.
CONSThere could be more how to videos to help.
Vendor Response
Thank you for the review Karl! If you have any questions about the software feel free to reach out to our customer service at any time. Thanks again!
Replied July 2020
Matt
Internet, 5,001-10,000 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed July 2020
Just like the others
Neutral - It didn't blow me away, but it also didn't get aggravating.
PROSVery simple UI. Sign up process was not the clearest - I think there were more than 1 email sent separately? Not sure. Had to go through it because it was the only way to access the files, but nevertheless it was added friction.
CONSUI was simple - it did not "delight", but definitely did its job. At one point, we could not download files as their original format and only downloadble as pdfs? We had to contact the administrator and explain to him the issue. We got it resolved, but it caused a bit of friction and wasted time. The point of a data room is to go in, see all files, extract data and download if allowed, and be on my way. No text search function? Not one that I recall anyway
Vendor Response
Thank you for the review, Matt! We do have a text search function - please let our customer service know if you have any feature questions in the future. Thanks again!
Replied August 2020
Daniel
Investment Banking, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Best M&A Data Room - Middle Market I-Bank
We have used a dozen or more data room providers in the last 5 years. FirmRoom by far exceeds anything else we have used in terms of feature/functionality and overall value.
PROSSimplicity (everything needed and nothing else) Speed (upload and download) Value / Pricing (nothing else compares) Ability to easily manage multiple data rooms at once
CONSReally no complaints yet and we have used it across our firm on multiple deals.
Vendor Response
Thanks for the great review Daniel We appreciate you taking the time to leave feedback!
Replied February 2019
John
Law Practice, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Great Deal Tool
We used FirmRoom for corporate deal due diligence. It made our due diligence reviews more efficient and ensured documents were organized and accessible by all parties.
PROSThe functionality, ease of navigation and responsiveness.
CONSThe software has an older look...could do with a few more modern touches.
Vendor Response
Thanks for the review John! Glad the interface was easy to use and you had a positive experience. Appreciate the feedback on the design. Thanks again!
Replied February 2019
Hayley
Investment Banking, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Multiple rooms and very happy so far
Wonderful. Having a set price with simple drag and drop and advanced search capabilities is great
PROSEase of use and simple, clean user interface
CONSI have yet to have any real problems. An increase to potential reports is all I can think of
Vendor Response
Thanks for the feedback Hayley! Happy to hear that the interface was easy to use. Appreciate the high recommendation and hope to work with you again!
Replied February 2019
Kevin
Investment Banking, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Healthcare Services Investment Bank
Unlimited storage for a fixed fee is key. Reasonable pricing and overall interface is easy to use and intuitive.
CONSIt is not highly adopted yet, so a lot of clients and buyers need to learn the platform.
Vendor Response
Thanks for the review Kevin! Happy to hear our pricing is favorable for you and that the platform in intuitive to use. Appreciate the feedback!
Replied July 2019
Rodrigo
Banking, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Smooth use
Very simple and easy to go through, also very fast navigation for a cloud based solution
CONSDesign, colours could potentially be improved
Vendor Response
Thanks for the feedback Rodrigo! Glad the platform was simple and easy to use. We appreciate the design feedback. Admins are now actually able to customize the colors!
Replied February 2019
Diana
Medical Practice, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed July 2020
FirmRoom
Ease of use; ability to create sub-folders
CONSSearch feature is OK, but could be improved - would like to have a better listing of finds.
Vendor Response
Thank you for the review Diana! Glad to hear you have had a good experience with our software. And thank you for the feedback regarding the search feature!
Replied July 2020
James
Accounting, 2-10 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2020
Passmore Review
Very pleased
PROSIntegration with our business procedures.
CONSDifficulty with workflow automation and user documentation.
Reason for choosing FirmRoom
Ease of use
Vendor Response
Thank you for your review James! If you ever have questions about workflow automation and user documentation feel free to reach out to our customer support. Thanks again!
Replied July 2020
Catalina
Banking, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed February 2019
Extremely easy to use and great value for your money!
Great value for your money!
PROSSuper easy to use! Intuitive layout and easy setup
CONSTracking tool seems to be wrong sometimes
Vendor Response
Thanks Catalina! Great to hear the room was easy to use and intuitive. We appreciate the feedback on the tracking tool!
Replied February 2019
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed March 2019
Great Product
I was really happy with the features
PROSEase of us and very fast and responsive.
CONSI didn't find anything I didn't like. Everything was good.
Vendor Response
Thank you for the review! We really appreciate the positive feedback, and are happy to hear you are pleased with the features!
Replied March 2019