All Genea Security Reviews
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Anonymous
51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Best SaaS Access Control
The Sequr team has been very responsive from the first day of our installation. The product has been maturing and evolving and is even better than when we selected it. We've used it for managing multiple offices in different countries. Very happy using it and would highly recommend it.
PROSI like being able to assign different levels of administration to enable receptionists and assistants to generate cards, without granting them full access. My users love being able to use their phones to unlock the doors. Additional, granular level of controlling access are very powerful. The best part is that it's a cloud-based controller. Software updates are rolled out without any action on our part.
CONSInitially, we couldn't assign multiple door groups to individuals, forcing us to create multiple custom door groups based on specific needs. Fortunately, an upgrade to the software resolved this issue. Unfortunately, cleaning up the custom door groups is a manual process.
Reasons for switching to Genea Security
I can't recall the name of the legacy product we switched from, but it relied on an old PC running in our network closet. The OS and the controller app both hadn't been upgraded in years. It had a terrible, counter-intuitive UI, and posed a security risk if we exposed it to the Internet. Sequr has been better in every way.
Vendor Response
Thank you for your response and we are glad you love our product.
Replied May 2020
Jordan
Marketing and Advertising, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great SaaS Management Tool for
Excellent. I've been happy to see how this product has grown with Klaviyo. It is very feature rich compared to the other we have used in the past. One of my favorite features
PROSEasy to use interface, ties nicely to GSuite environments as well as now our Okta environment. Has a seamless integration with Meraki cameras to be able to track door access. Very easy integration to other Cloud based applications like Slack, Meraki, Okta, GSuite, etc.
CONSWould like to see further integrations directly with other tools for card collection and input (for example Workday or GSuite on this front). The team though is very responsive if you ask for integration and agile enough to consider adding features to the roadmap.
Reasons for switching to Genea Security
That system was not cloud based and very clunky. The reporting was not robust. It did not have a seamless door and camera integration.
Vendor Response
Thank you for taking the time to write the Capterra review. We truly appreciate it! Your feedback with regards to additional integrations and card collection and imputs has been noted. We do currently have integrations with Papercut and various GSuite enhancements on our list, but if you have any further requests or details you want to share, definitely send them our way.
Replied May 2020
Monica
Real Estate, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great Product
People are great friendly and helpful
PROSReports are easily accessible and easy to download.
CONSSometimes I can't find what I am looking for
Reason for choosing Genea Security
Genea is an industry standard product.
Vendor Response
Thank you Monica for your kind words and taking the time to write a product review.
Replied November 2021
Carolina
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Easy and secure tool
The overall experience is great. The Genea team from sales to support has always been on top of things, providing quick solutions.
PROSGenea is really use to use and you can manage all you access door remotely. The UI is very simple and you can also use the app to have full control.
CONSSome times I have difficulty with the quick shake to open feature. It works in some access points but not in others.
Reasons for switching to Genea Security
We were looking for a global solution and Brivo was not available in all regions we needed.
Vendor Response
Thank you so much for taking the time to review Genea's access control solution. We are always looking to improve the customer expereince and will continue to do so.
Replied November 2021
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Very promising product and service for easy-to-use, highly recommended.
I highly recommend this product! Easy to use, install and configure. If you are looking for a global access management solution that includes integrations with OKTA, Cisco Meraki security cameras, and one global management portal, look no further.
PROSHow easy is it to configure Sequr with door access hardware. The management interface design is very understandable and easy to navigate. One more thing to like most is the easy way to connect the various branches with each other through the Sequr Infrastructure using centralized management and especially Sequr integration with OKTA and Cisco Meraki security cameras. Last but not least, The support team is extremely knowledgeable and ready to help 24x7!
CONSNot found anything yet - if I have to be really picky, I would suggest Sequr have more management options for HiD controllers and eliminate the need for local configurations.
Reason for choosing Genea Security
Okta and Cisco Meraki security cameras integration.
Vendor Response
Thank you so much for taking the time to leave us a review :) So glad to hear you have had a positive user experience with not only the software, but also our customer support team!
Replied November 2020
Nick
Computer Games, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2020
Using Sequr..
They're very responsive, it's easy to ask for new features and get answers on when air how long it might be, and they are doing a lot with a small team.
PROSWe really like the integrations with Gsuite, and be able to have users set up immediately, also we really like the visitor functionality, it has most everything we needed for a signing app for visitors.
CONSWe'd really really like a bit more flexibility in the rules for importing users from directories, it would be nice if we had NOT or ELSE conditions, we'd be able to set things up really well, and with a lot less preparatory work.
Vendor Response
Thank you for providing a Capterra review for us. We truly appreciate it! Your feedback with regards to further directory integration has been noted. We do currently have this enhancement request on our radar. We'll let you know when something like this might be available.
Replied May 2020
Marat
Information Technology and Services, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Very satisfied, Perfect tool!!!
Experience is very positive at all, it is really not usual that everything is perfect, but this is the case. Great, Professional and kind Support! Kind service! Really great team they have!!! Will work with them always!
PROSAll options you may think about in this kind of platform you have here in Sequr. Open API for all integrations. Native use, easy and nice
CONSEasy to use, each simple office administrator can use it easily.
Reason for choosing Genea Security
Hi, one Global Platform with all needed functionality to manage WW offices in one place. All SaaS and no need to manage any kind of Servers locally. Perfect, fast and Professional Support from the Team . This is a perfect solution for Physical Access management, buy it!
Reasons for switching to Genea Security
No support, local server, bad functionality
Vendor Response
Thank you Marat for taking the time to write a review. We are so glad you love our technology and service and we value you as a customer.
Replied May 2020
Stas
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Wonderful Product
From the first installation to the overall use for the past 1.5 years, I love this product. It is easy, fast and has great support.
PROSI loved that this product is updated regularly and the team that supports it is stellar.
CONSThe always on feature on bluetooth does like to drain the phone battery.
Vendor Response
Thank you for taking the time to review us in Capterra. We truly appreciate it! Your feedback with regards to the mobile app permissions and how they affect phone battery life has been noted. We're always working to improve app performance and functionality. We've actually got some exciting new app features that will be released in the very near future that we think you're going to love!
Replied May 2020
Jose
Utilities, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2021
Genea at Sunrun
Overall the system is simple and easy to manage. We are very happy with our selection.
PROSwe love the integration with Meraki Cameras
CONSi do not like that I cannot manage my own card formats. when we started transitioning to Genea we had a lot of different card formats across the country. it would have been really nice to decode and add the card formats so we would not have to re-deploy thousands of cards
Zach
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Simple and Reliable
Incredible. Any product that makes things simple is a good product and Sequr does exactly that.
PROSThe simplicity of it. I don't have to use a keycard to enter the office anymore which is so easy because I don't have to worry about always bringing my keycard to work. I can easily enter the office through my phone.
CONSI honestly can't think of one because I've never once had a problem.
Vendor Response
Hi Zach, Thank you so much for taking the time to write a product review for us. We are so glad you are happy with our product.
Replied March 2020
Kim
Information Technology and Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Genea
I like how smooth the app runs and how easy it is to register. The admin functionalities are good too, but I would love some more analytics.
PROSI love how simple it is, easy to use. There is no room for confusion when registering for access.
CONSMissing features such as being able to register earlier than on the day of arrival, etc.
Chris
Computer & Network Security, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed November 2021
Shopify feedback
Good. The team is extremely knowledgeable and supports our team well when it comes to technology. We could use more support with our deployments, currently, we are deploying multiple locations. It is obvious the Genea project management team is stretched thin
PROSEase of use, ease of credential deployment, and ease of system management.
CONSLess control on the back end. Seems we need to rely on Genea to make Mercury required changed for us.
Reasons for switching to Genea Security
Mobile credentials, cloud-base system, and support
Andrew
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
BEst of Breed software
This software is super easy to use and set up and works with industry leading hardware. During Covid we were able to integrate with our employee health screening to limit access to the building.
CONSI have yet to find any issue with the software
Jeremy
Real Estate, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Awesome Service
It is very easy to use and if we have any questions they are always available to assist.
CONSI don't have anything about this software that I don't like
Vendor Response
Thank you Jeremy for your feedback. We are glad you are happy with our access control solution.
Replied November 2021
Andy
Computer Software, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
A well implemented product and solid support staff
This product makes physical access very easy to implement across the globe.
CONSWe have yet to find anything. This team has been great.
Vendor Response
Thank you for taking the time to write us a review! We are so happy to hear that you are enjoying our product!
Replied November 2020
John
Commercial Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
3121 Michelson
So wo are very impressed with the software and will be expanding to all buildings
PROSWe love the Ease of access other than that
CONSConnectivity at times is slow and the access control does not seem to work unless the phone is open
James
Commercial Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Pleased with Product
Easy to use and deal with
PROSEase of Use not hard to scroll through and find this you need to work with
CONSNothing Really its a very easy product to deal with
Jordan
Computer Software, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Simple and convenient
Good company to partner w/ on these access control needs.
PROSVery easy to use. Works w/ phone well, and hasn't given me any trouble.
CONSHaven't run into anything yet that is a negative.
Vendor Response
Thank you so much for taking the time to leave us a review! So happy to hear you are enjoying our product and find it easy to use!
Replied March 2020
Matan
Program Development, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2021
Great solution
It’s easy to use, and we control all access to the company. And the access control app
CONSNothing really to be honest. For now it’s all good
Anonymous
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Use your smartphone to access doors in your building
It offers a great solution if you forget your keycard. It offers cloud based key access using your smartphone.
CONSSometimes it can be glitchy, does not work 100% all the time. The app is pretty simple and could offer more features and capabilities.
Vendor Response
Thank you for your review.
Replied January 2020