All Visitly Reviews
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William
Machinery, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
PrePlus Review
Absolutely love the feedback of the software and is a huge improvement from our previous software. Very pleased to have Visitly.
PROSEasy to use; very user friendly; high level dashboard allows us to see more than others we have used; very beautiful software.
CONSSometimes can get a bit slow on the dashboard; requires a little bit more confirmation to understand how to utilize some other capabilities.
Reason for choosing Visitly
Visitly offered the best for our needs and wants and their customer service was and continues to be outstanding.
Reasons for switching to Visitly
Looking for something to fix our needs at a reasonable price.
Clay
Industrial Automation, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Responsive Service
After completing a list of requirements, we found that visitly checked all the boxes and did so at a reasonable price. Their integration with our active directory, and customer service, as well as ability to use low cost printers really sold us on them.
PROSVisitly is managed in a way that makes their customer service super responsive to feature requests and bug fixes. Since installation a little over a year ago the software has grown and expanded implementing new features and fixing issues that we identified and filed tickets for.
CONSI don't always like being the tester for software that I'm paying for so I feel at release the software could have been a little more complete. However, the company's response to all of our issues has been fantastic. Wish I didn't have to use the cludgy ipad printer interface to get visitor badges
Reason for choosing Visitly
Great support, rapid development cycle, ease of use, AD compatibility.
Brian
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
Signing in made easy
was easy to setup and get working. Had no problems setting up a printer. Just install and go for the most part.
PROSLike that it takes a photo of the person signing in. Keeps track of who has been in the building. Easily integrate into AD. New features being updated often. Has a nice dashboard. has a lot of options to customize for any company. Its better then a pen and paper sign in sheet.
CONSThey need to make the font for the badge able to be bigger. All of the font. Not just the name. Would be better if the buttons on the dashboard did something.
Reason for choosing Visitly
Was easy to install a printer. User friendly, and easier to setup. Plus is was cheaper then the other company's.
Mike
Retail, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Solid Product for Small to Medium Businesses
VERY simple to setup and use. Works great for what we need which is a simple sign-in process for our visitors. The face recognition for returning customers works surprisingly well. Set up was very simple and Visitly has less features than most of its competitors which helps it stay easy to set up and simplify the process for our guests. It is low cost which is also great so I would highly recommend this product for anyone looking for a simple easy to use sign in process. We are currently working on our own SLA to implement into the software as well which they did a great job integrating into the system as well.
CONSPrint quality on the badges is a bit of an issue but they have been working to improve this for me and have done a great job with this. I don't really think it is a con on their product in all honestly, I am looking to resolve the issue with a small light behind the iPad to improve the lighting for when it takes the visitor picture.
Reason for choosing Visitly
It was because of the cost and the features included. Visitly kept the process simple while providing what I wanted for features and kept the price low.
Judith
Semiconductors, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Great option for businesses.
We appreciate having a more formalized process and being able to create photo badges without a lot of extra hardware and expense. Additionally, as the President of a small company, I need to be aware of all sorts of things. Visitly allows me to receive notifications of who is visiting and why even when I am not in the office. The Visitly staff has been A+ and I appreciate their willingness to understand the needs of my individual business.
PROSI appreciate that the software is not overly complicated to implement. Additionally it is easy to use. As a small business we have so many other items that need our attention that spending enormous amounts of time to implement, maintain or us e a software program is not appealing at all. The Visitly team has great customer service- in the event you need it!. You can get going- looking professional in no time.
CONSThere isn't much I don't like about this software. I am impressed that they are continually adding new elements. For example allowing employees to receive text notification. Internally, we added our own paperwork and NDA to accommodate certain visitors, but it works.
Adele
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Visitly App
Overall, Visitly is a great platform to use for any business that requires guest to sign in. If you give it time, you'll get your head around how it works and how it could integrate into your business.
PROSWe liked the Visitly Pass option for our returning volunteers, it saves them time when signing in - it's like a shortcut. Visitly is somewhat easy to use, and fits in well for our school.
CONSVisitly can feel a little confusing at first, there's so many options. It took us a few weeks to get our heads around the system, it's features and how it works. Sometimes, if the facial recognition feature is in use, it doesn't recognize some of our volunteers.
Reasons for switching to Visitly
The platform was no longer operating.
Krisha
Consumer Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Visitly is great
Excellent
PROSThe ease of use and user interface. It was quick to setup and onboard staff.
CONSI can't say there is anything that we didn't like.
Reason for choosing Visitly
price point
Dan
Furniture, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Effective and easy to use sign in software for KIOSK
Overall I would highly recommend this software and would buy it again in a heartbeat. The value for the money is there and while there are a lot of other software packages that can do what this does, this would be what I recommend again and again.
PROSThis was easy to implement and users find it easy to sign in. Our staff likes the notification of a guest there to see them and the ability to track who is in plant and when they leave is beneficial.
CONSWould like to have more templates for name tags that we can customize.
Brad
Health, Wellness and Fitness, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Great Product
We went from a paper register to electronic. Makes it easier for evacuations and also gives reporting options for our Board.
PROSEasy to use and setup, easy to customise to work the way you need it to.
CONSA bit expensive when running multiple sites, especially for a small not for profit like us.
Reason for choosing Visitly
Easy setup and free trial period to make sure it would work for us.
Anonymous
501-1,000 employees
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed May 2021
Great Tool!
overall it is simple to set up and less features than most of it's competitors.
PROSI like that it's super simple for customers to sign in privately. It is very easy to set up as well.
CONSSo far I have not found anything that I am displeased with about this software. I am sure the more I use it the more I may find it needs tweaked but so far so good!
Anthony
Information Technology and Services, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
A great product for a step in to visitor management
After doing a lot of research in to VMS systems, it was nice to find a company that was easy to work with and cost effective. We were able to gradually move in to this system and get away from physical sign-ins altogether. The NDA feature is great, and the ability to send text alerts is a nice thing to have for our recruiters waiting for interviewees.
PROSThe software was easy to setup. Our front desk team was able to learn it quickly. The sales/technical support team is great to work with. We were able to move off of excel and in to a digital VMS very quickly. Pricing is great for the value it provides.
CONSThe main application is primarily device friendly. There are a few limitations. The full website(dashboard) is not mobile device friendly. You can get to the management console fine, but graphs/reports are not usable. Since most of our front desk team uses their laptops for managing the system it is not a problem. We do use an iPad for check-in and it has worked great.
Amy
Machinery, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2020
Responsive Product Team
Good service and support
PROSThe software met most of our requirements, and the team was quick to respond to any feature requests we had. They implemented several very fast and have discussed other ideas we had.
CONSDoesn't seem like there are very many updates or changes.
Reasons for switching to Visitly
Pricing for other system tripled
Rick
Machinery, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2020
P+
It is well worth the purchase
PROSThe emailing of the photo it is great to see who is there to see you
CONSNo option for multiple attachments Would like to sign multiple documents
Gina
Alternative Medicine, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
New Customer
Overall we are very pleased so far with this product. We are still in the testing stage and will be rolling out in the next day or two.
PROSCustomer service has been responsive with helping with the setup of our software. We are using this app to ask our employees and vendors pre-screening questions due to COVID-19. The software is very easy to customize to our corporate logo and colors. We also like that we can add custom questions.
CONSOverall we are very please. I wish that we could adjust the font size, currently font size is not adjustable and is very small for people to see and answer the questions.
Jennifer
Oil & Energy, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Great product!
Customer support has been very responsive when we've experienced a couple of minor issues.
PROSThe ability to customize to meet our specific needs.
CONSThat it would leave visitors signed in overnight. They recently added the ability to "Auto Sign out at Midnight" feature that addressed this concern.
Allana
Construction, 5,001-10,000 employees
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Great User Friendly Application
Has been an easy to use option from start to finish including uploading staff detail lists, interfacing and general set-up - looking forward to continued use over the next year.
PROSUser friendly and simple customer facing interface. Back of house has good features including reporting data. Extremely responsive customer service - a credit to the company.
CONSThere are a few bugs in the system that we hope to have resolved.
Samantha
Hospital & Health Care, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Amazing product
I am really impressed with the product and definitely ask companies to give it a try and most importantly its cost effective.
PROSIt’s very simple with lots and lots of features. Facial recognition is my fav. Repeated Visitors love when they come and after recognition it prefill all the info for them. Time saver!!!!
CONSLess content on knowledge base. Add more content. It will be good if you can add videos actually
John
Business Supplies and Equipment, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Very impressive
I delivered lot of packages in different companies. I have to do lot of entry. With face recognition, I dont need to enter my details on paper every day now. Visitlu makes my life easy to sign in and out.
PROSIt's very easy to use. It gives me good impression about the company.
CONS1 click sign in with Face Recognition...
Iris
Civil Engineering, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2018
Great product!
Awesome.
PROSExcellent customer service and the only visitor management app that is free which also sends notification to hosts and has a NDA.
CONSIt can be a little confusing to set up but it is great
Mario
Entertainment, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Good product
The dashboard provides a simple setup for adding and managing devices.
CONSDidn't experience much of the software to dislike anything.