All Site24x7 Reviews
1-25 of 229 Reviews
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Brandon
Verified reviewer
Staffing and Recruiting, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
An amazing monitoring solution with a reasonable price tag
Quick and easy to set up with plenty of documentation and configurable options with a price tag that won't make your C level bat an eye.
PROSAlerts can easily be customized to be as noisy as you want or not at all and everywhere in-between. A lot of options such as SMS/Email/etc for alerting as well fantastic bonus features such as a NOC view makes this product stand out from the rest.
CONSThe recorded steps feature overall is great but I would like the ability more easily edit the steps as right now it's a little too complex to modify the existing recording.
Reason for choosing Site24x7
Affordability and configuration options.
Reasons for switching to Site24x7
Combined our two products with limited options (by comparison) into one that actually saved us money, a win win win.
Wesley
Verified reviewer
Telecommunications, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Easy to set up and very efficient.
The use of the application greatly improved the shortcomings that we were having in our operation, which were disk space.We created monitoring and automation aimed at this type of failure, when the disk (partition) reaches a certain percentage, we are executing automations to move and also delete old logs.With that, the stops are practically nil now, which before, occurred about 5x a day.
PROSWhat I liked most about this application was the ease of installation, I run just one command on the server and monitoring is now available on the monitoring site.The possibility of automating executions, in case of alarms, is also essential, especially for a company that does not have an employee dedicated to monitoring.
CONSI believe that more languages, such as Portuguese-BR
Reason for choosing Site24x7
The ease of configuration and the automations.
Reasons for switching to Site24x7
Zabbix required the necessary knowledge for scripting and configuration, which was not available in the company.When I got to know the 24x7 site, the ease of configuration impressed me, making me change the service.
William
Computer Software, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed January 2021
It has most of the features you'll want, but they won't work well
We still use Site24x7 for some monitors and for their status page, but we backed off and completely stopped using them for some things like APM and AppLogs because those services flat out didn't work. If their site provided a reason why something stopped working I'd be more okay with making the adjustment to fix it, but I cannot spend this much time working with their support on the most basic functionality. Anything critical we've moved over to NewRelic for now.
PROSIt supports a large variety of products and services built-in. The agents are fairly easy to install/setup. There is a decent amount of documentation available. Custom monitor plugins are very easy to create.
CONSDoesn't support all the latest languages and platforms. They are a little slow at adding the latest and greatest. Their agents seem a little hacked together are are not as resource efficient as others. You have to manually upgrade/downgrade your plan as your usage changes. Most/All portions won't automatically scale and don't even have an option for them to, so things will stop working as you grow and you'll be over-billed as you shrink. Their PHP APM flat out doesn't work. Things will stop working and give you no indication as to why. You must reach out to support, wait a day or so, they will ask for logs, wait a day or so, provide some feedback. Then a week or month later you'll have to do it all over again.
Jean
Computer & Network Security, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great Service
Everything works very well, I definetly need Site24x7 with me.
CONSNothing to say, everything looks perfect for me.
Reasons for switching to Site24x7
I was looking for more practicality in implementation
Abhishek
Verified reviewer
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Best Cost effective Central monitoring solution
1. 1 minute polling in all monitors.2. Can add multiple webhooks for different type of alerts.3. Good third party integrations.4. Inexpensive as compared to competitors.
CONS1. Lacks multiple configuration profiles for monitors2. Need more integrations with incident management platforms like Opsgenie and Betteruptime.3. The plugins inside server monitors, like Nginx, and MySQL uses extra monitors without giving much information compared to server monitors.
Reasons for switching to Site24x7
Inexpensive and fulfills all the requirements for infrastructure monitoring.
Vishwanatha
Information Technology and Services, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
All in one SAAS product which hiwill help to monitor your entire application server websites
Super !!! Excellent in support and easy to understand application with few weeks and working the site24/7
PROSSite 24/7 provide an 24/7 support which is phenomenal and KB article which will help administrators and users and user guide which will help to add monitors , trouble shooting the issues and fix the issue.
CONSLocation based monitoring where our clients will deploy the url global but site 24 /7 provide a location based down alert which all considered as false by our clients
Reasons for switching to Site24x7
SAAS product and high time availability and all in one cloud platform to monitor all our servers, application aws gcp cloud platform to monitor
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Site24x7 is always working for you
Great overall application and service experience with support team as well, this is technician and user friendly cloud based monitoring solution
PROSService monitoring (individual services on Win or linux w/alert via threshold) automation features (reboot weekly, scripts powershell etc..) and bulk actions are the best!
CONSsome advanced monitor cost can add up for thing like APM and SQL but are also very good value, but are additional add-ons to standard SQL of IIS server monitors
Reason for choosing Site24x7
Better UI and faster to deploy reducing time to live
David
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Full featured, easy to setup, reliable monitoring tools
Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.
CONSWell... not much. Very satisfied with the solution.
Reasons for switching to Site24x7
Monitoring solution for numerous objects, preconfiguration available in just a few clicks for many environments. Numerous alert scenarios. Very high availability.
Shawn
Verified reviewer
Computer Networking, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Peace of mind with Site24x7!
If you want a low cost, but reliable service that sends you alerts of uptime of your website, servers, etc., that are critical to you or your business, Site24x7 is extremely reliable and affordable. I would HIGHLY recommend it. Try it, use it, if you don't like to pay for the full version, at least use the free version so you can realize the value of said alerts. :)
PROSSite24x7 'really' monitors your website uptime and sends you timely alerts if it becomes unavailable.
CONSFrankly, I can't think of any cons right now. It does a simple task, but effectively.
Reasons for switching to Site24x7
Needed to monitor my website from multiple external locations.
Pär
Human Resources, 5,001-10,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2024
Affordable basic monitoring
The sFtp monitoring provided by Site 24x7 is really useful and something many other vendors dont have
CONSToo lightweight to be used as the single tool for observability
Joan
Computer Networking, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Efficient Incident Management and Proactive Alert System: A 3-Year User Review
Having Real-Time Alerts for My Infrastructure, and the Call and SMS System are Incredibly Helpful
PROSI have been using the product for 3 years and it has worked wonders for me. The ticket tracking is very useful, and the call and SMS alerts have made the department proactive in addressing an incident, allowing for minimal possible impact of the incident. I highly recommend this product 100%.
CONSSo far, everything has been working quite well.
Reason for choosing Site24x7
for calls, sms and cloud monitor
santiago
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
quality/easy handling
It is an intuitive tool, easy to use, excellent documentation of each of its monitors, real-time telemetry, extensive catalog of integrations, almost immediate manufacturer support
CONSso far none, however the prices of some monitors are rising, it is something to investigate before making the purchase
Reasons for switching to Site24x7
On-premisse to Saas
Kevin
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great server and service monitoring tool, wouldn't run my business effectively otherwise!
Site24x7 is solving the issue of unexpected shutdown of VM, or unexpected termination of critical services on the VM causing customer downtime.By being able to see potential issues due to resource constraints, or be alerted to unexpected service failures, we're able to proactively action resolutions for customers, increasing customer satisfaction.
PROSSite24x7 is like having a set of eyes watching your critical resources for you, 24x7. I can't imagine running my PaaS business without it, as I'll be operating blind. The automated scripts also enable condition-based self-healing of services which assist in maintaining a very high uptime.
CONSNone - wish I've found it sooner as it has improved customer satisfaction.
Reason for choosing Site24x7
Cheaper
Prashantha
Computer Software, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Site24 expirience
Really good
PROSAll features, we can monitor almost every resource
CONSSalesforce plugin is not there, too many alerts
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Site24x7 - Excellent Cost/Benefit
fantastic. could not be happier with the product. it lets us sleep at night, unless there are problems, of course!
PROSSite24x7 provides an excellent monitoring service for internal process and external service monitoring, at a very low cost. The integrations with different notification channels lets us target the appropriate audience for the messages. The API for creating and activating/deactivating monitors is very user-friendly and intuitive.
CONSNot much, been a happy customer for 8+ years!
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great product with great features
My overall experience is good and I will recommend this for business continuity and a single portal for resource monitoring.
PROS1. All Server resources like CPU, RAM, and Disk network can be monitored in one place with details information in real-time. 2- Website Monitoring which alerts whenever it's reached high consumption. 3- Sending real-time alerts on the app, mail, sms, and call.
CONSAs of now, I haven't found any missing monitoring tool on this.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2023
We Rely on Site24x7 to Protect our PPC Investments
Site24x7 does a good job of monitoring our website uptimes, makes it easy to set things up for multiple users to get alerts via email, SMS, and phone, and is very cheap considering the cost of having our website down while we're running PPC ads.
CONSNo complaints - it's exactly what I need in this service. If anything, it has too many options that I don't need, but that's ok.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
My review-Capterra site 24x7
Good
PROS1.Provides a comprehensive view of the entire IT infrastructure.2.Offers a mobile app that allows users to respond to alerts within seconds.3.Provides cost savings of over 70% compared to other solutions.4.Easy to use and affordable.
CONS1.The user interface could be improved.2.The alerting system could be more customizable.
Sebastian
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2022
Excellent value at very low cost
I got really amazed by the number of supported services and the myriad of configuration settings you can manage on each service. Even if it makes the software a little difficult to set up at first, you can manage lots of variable to make it suit your needs.
CONSAs you have lots of settings available, some times you get puzzled were to configure it properly, for instance when setting up notifications groups/teams. But it is completely manageable, and you can reach your goals using different paths.
Gokulapandi
Financial Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed January 2024
Site24x7 review
I used both server and website monitoring. It is a user-friendly monitor tool that anyone can use without difficulty. I did not receive a fake alert or notification. I can easily analyze CPU, memory, disk, and swap memory in real time. In server monitoring, enabling both port monitoring and process monitoring is highly beneficial for identifying issues efficiently.
CONSI reached customer support recently, Customer support is slow.
Cristiano
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great Tool
We use site24x7 to monitoring our cloud infrastructure on AWS. We have drastically reduced downtime by being able to intervene in advance thanks to the alarm thresholds set on site24x7
CONSA native integration with external tools
Anan
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Review Site24x7
total experience with the product was very good, easy to use and simple. and gave you all things that you want to monitor
PROSAlerting, once website is down immediately and more faster than our Grafana alerts Supporting regions monitoring.
CONSIntegration was very easy and simple I don't there is a missing features at least from our side use.
Reason for choosing Site24x7
It was chosen from the top managers by comparing the product with other companies.
Edgaro
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great Services
I'm on the road a most of the time and I like to received a notifications un my phone.
PROSBe aware of performance of the services any moment
CONSI dont see any cons yet on the services.
Rodrigo
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed May 2023
Necessary Service
Today is very necessary maintain an external monitor service to your online products an Site24x7 do its job makes easy and confiable.
CONSI feel the interface is very rudimentary and have some bugs like turnback page to light mode when dark mode stay activated page refresh.
Srinivasa
Computer Software, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Good monitoring tool
Monitoring customer websites and good in reporting incidents
CONSTurn around time long for new requirements